What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE COOLANT WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A CRACK IN THE CYLINDER. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REMEDIED PER NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 40 MPH, THE ELECTRONIC POWER STEERING ASSIST FAILED. THE CONTACT STATED THAT THE ADVANCE TRACTION AND POWER ASSIST WARNING INDICATORS ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT NOTIFIED THE DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 21,000.

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THE WINDSHIELD IS SEPARATING " DELAMINATING " CONTACTED FORD THEY SAID THEY WERE NOT GOING TO REPLACE THE WINDSHIELD. I PERSONALLY HAVE SPOKE WITH OTHER FUSION OWNERS AND THEY AS WELL HAVE THE SAME ISSUE WITH THERE CARS. THIS IS A DEFECT IN THE MANUFACTURING OF THE WINDSHIELD RESULTING IN THE SEPARATION OF THE TWO PIECES OF GLASS FROM THE LAMINATE. I ALSO BELIEVE IF NOT TAKING CARE OF THAT IT WOULD RESULT IN VISION IMPAIRMENT. HERE ARE 2 PHOTOS SHOWING THE SEPARATION OF THE WINDSHIELD.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 55 MPH IN STOP AND GO TRAFFIC, THE CONTACT NOTICED SMOKE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER, TURNED OFF THE VEHICLE, AND NOTICED SMOKE COMING FROM THE FRONT VENTS OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND NO REPORTS WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT STATED THAT THE OVERHEATING SENSOR WARNING INDICATOR PREVIOUSLY ILLUMINATED, WHICH INDICATED THAT THE VEHICLE OVERHEATED WHEN IT ACTUALLY HAD NOT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COOLANT TEMPERATURE SENSOR MALFUNCTIONED AND COOLANT WAS LEAKING ONTO THE SENSOR. THE SENSOR CONNECTION WAS DAMAGED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING), BUT WAS UNSURE IF VEHICLE WAS INCLUDED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN.

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I PURCHASED THIS VEHICLE NEW DELIVERED TO THE DEALERSHIP FROM ANOTHER LOCATION WITH JUST UNDER 200 MILES ON THE ODOMETER. I NOTICED MY FIRST ISSUE WHEN THE MOTOR WOULD STALL GOING AT A LOW RATE OF SPEED 15-20MPH THROUGH A PARKING LOT AT ABOUT 22,000 MILES ON THE ODOMETER AND ALSO WOULD HESITATE TO START. I ONLY ASSUMED IT WAS BAD FUEL BEING SUCH A NEW VEHICLE. THIS HAPPENED PERIODICALY UP UNTILE THE ENGINE GAVE AN OVER TEMPRATURE COOLANT DISPLAY KILLING ALL BUT IDLE POWER TO THE INGINE MAKING THE CAR UNDRIVABLE. THUS I HAD THE CAR TOWED TO THE DEALERSHIP AT EXCACTLY JANUARY 3, 2016 WITH 64,056 ON THE ODOMETER. I HAD THEN NOTICED RECALLS FOR THIS PARTICULAR MOTOR IN FORDS FUSIONS AND ESCAPES WITH THIS PARTICULAR SIZE ENGINE. AFTER THE RECALLS REPAIRS WERE COMPLETED FOR MY VEHICLE I STILL EXPERIENCED ENGINE STALLS, BUT LESS FREQUENT THROUGHOUT THIS PERIOD AND ROUGH IDLE AT INITIAL START OF THE ENGINE MORE FREQUENTLY AS TIME PASSED. THE OVER TEMPRATURE COOLANT MESSAGE CAME ON AGAIN, AT 87,000 GIVE OR TAKE ( AGAIN TOWED TO DEALERSHIP SO THEY WILL HAVE REPORTED MILAGE). I WAS INFORMED THAT NUMEROUS REPAIRS HAD TO BE MADE AND ARE NOT COVERED UNDER ANY RECALLS ALTHOUGH I FEEL THIS VEHICLE MORE THAN MEETS THE CRITERIA FOR NUMEROUS RECALLS. I HAVE HAD THIS VEHICLE CHECKED FOR COOLANT LEAKS FROM ANOTHER CERTIFIED SHOP AND NO HOSES HAVE BEEN FOUND TO HAVE ANY LEAKS.

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MY 2013 FUSION STALLS OUT IN PARK, REVERSE. WHEN I START DRIVING IT CUTS OFF AT 20-30 MPH. WORRIED ABOUT CAUSING AN ACCIDENT. TOOK MY CAR TO GET DIAGNOSE ON 9/30/16. IT WAS A FUEL PRESSURE SENSOR ON THE FUEL RAIL AND REPLACED IT. DIDN'T CLEAR CODE. TOOK IT BACK ON 11/10/16 TO GET RE-DIAGNOSED. FOUND THAT IT WAS A PURGE VALVE THAT THEY REPLACED FOR FREE. 11/11/16 AT 5:30PM I ARRIVE HOME FROM WORK. 1 HR LATER MY WIFE WAS GOING SOMEWHERE AND IT STALLED OUT. THANK GOD IT HAPPENED IN OUR APARTMENT COMPLEX. THIS ISSUES IS DAGEROUS WHEN DRIVING ON THE THE ROAD. I'M TAKING IT BACK 11/12/2016. LETS SEE WHATS THEY TELL MY..FORD, PLEASE HELP US WITH THIS ISSUE. THIS IS THE ONLY CAR I HAVE...

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CAR LOST POWER AND STARTED REVVING GOING UP A HILL. WOULDN'T ACCELERATE. NEXT DAY IT WOULDN'T START. IT'S STILL AT THE SHOP AND THEY HAVE NO IDEA WHAT'S WRONG

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I RECEIVED A MESSAGE IN MY DASH THAT THE POWER STEERING ASSIST HAD FAIL. I HAD NO POWER STEERING. THE CAR WAS HARD FOR TO CONTROL. I WAS ON A PRIVATE STREET IN MY NEIGHBORHOOD WHEN THIS HAPPENED. I WAS LUCKY. I CHECK FOR A RECALL FOR THIS ISSUE AND DIDN'T FIND ANY. THIS WAS A VERY DANGEROUS SITUATION FOR ME TO BE IN. I FEEL FORD HAS SOLD ME A DEATH TRAP.

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LATCH ON DRIVER'S SIDE DOOR THAT HAD BEEN REPLACED UNDER RECALL (FORD RECALL 15S16, NHTSA CAMPAIGN # 15V250000) FAILED AND CAUSED DOOR TO OPEN UNEXPECTEDLY WHILE DRIVING. I HAD TO PHYSICALLY HOLD THE DOOR TO KEEP IT SHUT IN ORDER TO GET THE CAR HOME AND THEN TO THE DEALERSHIP. I PROBABLY SHOULD HAVE HAD IT TOWED INSTEAD OF DRIVING IT. FORD FAILED TO REPLACE PART UNDER WARRANTY BECAUSE OF NUMBER OF MILES THAT HAD BEEN DRIVEN SINCE THE LATCH WAS REPLACED UNDER THE RECALL. FORD PART # USED TO REPLACE LATCH WAS FE8Z 5421813 C. *TR

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WHILE OPERATING MY VEHICLE THROUGH A PUDDLE OF WATER, POWER STEERING WOULD SHUT DOWN. THERE WAS NO WARNING OF THE POWER STEERING FAILURE AS IT ABRUPTLY SHUT DOWN MAKING IT DIFFICULT TO CONTROL VEHICLE, ESPECIALLY WHEN TURNING. UPON RESTARTING VEHICLE, POWER STEERING WOULD FUNCTION PROPERLY UNTIL VEHICLE PASSED THROUGH ANOTHER PUDDLE OF WATER. CYCLED THROUGH THIS ISSUE SEVERAL TIMES UNTIL VEHICLE WOULD NOT RECOVER FROM POWER STEERING FAULT. NOW FORD DEALERSHIP IS REQUIRING THAT I REPLACE STEERING RACK TO REMEDY THE PROBLEM. VEHICLE HAS BEEN SERVICED IN FEBRUARY OF 2016 DUE TO RECALL REGARDING STEERING COMPONENT.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR WAS UNABLE TO LOCK PROPERLY, WHICH CAUSED THE DOOR TO OPEN WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

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REAR PASSENGER DOOR LATCH IS NOT WORKING. THE CAR WAS IN MOTION ON A CITY STREET WHEN THE "DOOR IS AJAR" ALERT CAME ON. THERE WAS A CHILD IN THE BACK SEAT AT THE TIME.

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TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 10 MPH, THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE CRASHED INTO THE SIDE OF ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. WHEN THE AIR BAG UNDERNEATH THE DASHBOARD DEPLOYED, IT CAUSED THE CONTACT'S FOOT TO PRESS DOWN ON THE ACCELERATOR PEDAL, FURTHER INJURING THE CONTACT. THE AIR BAGS LOCATED IN THE STEERING WHEEL HAD A DELAYED RESPONSE, WHICH ALSO CAUSED FURTHER INJURY. THE CONTACT RECEIVED INJURIES TO THE RIGHT ANKLE, RIGHT FOOT, AS WELL AS A FRACTURED RIB AND RIGHT HAND. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

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TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 55 MPH, THE FRONT END OF THE VEHICLE CAUGHT FIRE. THE ENGINE OVERHEATED, SHUT OFF, AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 67,000. THE VIN WAS UNAVAILABLE.

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8/15/15 VEHICLE WENT IN FOR REPLACEMENT/PAINTING OF TWO NEW FRONT DOORS DUE TO RUST AT INSIDE EDGES. TODAY 10/16/16, NOTICED PAINT BUBBLING AT THE EDGE OF THE HOOD IN THE SAME MANNER. BOTH AT AN AREA WHERE THE METAL IS "CRIMPED" AT EDGE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING ASSIST INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.

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PASSENGER SIDE DOOR LATCH WOULD NOT LATCH ALLOWING DOOR TO BE SECURELY SHUT. DOOR HAD TO BE TIED SHUT UNTIL REPAIRS COULD BE MADE. DEALER SAID IT WAS KNOWN DEFECT BUT CHARGED FOR REPAIR.

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THE PASSENGER DOOR LATCH STOPPED WORKING AND I HAD TO USE ROPE TO KEEP THE DOOR SHUT. THE SERVICE DEPARTMENT CONFIRMED THAT THE LATCH WAS INTERNALLY FAULTY AND WAS REPLACED AT MY EXPENSE.

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THE REAR PASSENGER DOOR LATCH FAILED AGAIN, THE RECALL WAS PERFORMED 14 MONTHS AGO. THE DEALER REFUSED TO REPAIR IT UNDER THE RECALL. I TOOK THE CAR BACK AND IT IS PARKED IN THE GARAGE WITH THE BATTERY DISCONNECTED.

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THE DOOR LATCH BROKE CAUSING THE DOOR TO NOT LATCH CLOSED. THERE IS AN ACTIVE RECALL FOR THIS YEAR MODEL, HOWEVER MY VIN NUMBER WAS NOT COVERED. THE CAR WAS STATIONARY AT THE TIME SO NO DAMAGED WAS CAUSED. THERE IS ALSO NO VISIBLE DAMAGE TO THE CAR.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE REAR DOORS WERE RE-OPENING INVOLUNTARILY AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE FAILURE MILEAGE WAS 80,000.

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I WAS DRIVING MY 2013 FORD FUSION, 1.6L ECOBOOST TO WORK WHEN I NOTICED THE ENGINE STARTED OVERHEATING WHILE I WAS DRIVING UP A HILL. I SAW SMOKE COMING FROM THE ENGINE AND PULLED OVER. AS I DID THIS, SOMEONE DRIVING BY SAID THEY SAW FLAMES COMING FROM UNDER MY CAR. I IMMEDIATELY PULLED THE CAR ONTO SOME PAVEMENT AND GOT OUT TO CHECK. I SAW FLAMES DRIPPING FROM THE OIL RESERVOIR. I GRABBED MY BACKPACK AND STARTED RUNNING UP THE HILL TO MY OFFICE, WHICH WAS ONLY ABOUT 100 YARDS AWAY, TO GET A FIRE EXTINGUISHER. AS I STARTED RUNNING, I HEARD A LOUD WOOSH SOUND AND SAW THAT THE ENTIRE FRONT OF THE CAR HAD BURST INTO FLAMES. LESS THAN A MINUTE AFTER I HAD GOTTEN OUT OF THE CAR. THE FLAMES WERE ABOUT 15 FEET HIGH AND LUCKILY DIDN'T IGNITE THE DRY, GRASSY HILLSIDE. THE FIRE DEPARTMENT CAME AFTER ABOUT 20 MINUTES AND PUT OUT THE FIRE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. AS A RESULT, THE VEHICLE CRASHED INTO A CURB ON THE OPPOSITE SIDE OF THE STREET. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 39,297.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SEAT FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V164000 (SEATS). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,035. UPDATED 12/20/16*LJ UPDATED 12/21/16.*JB

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HELLO, MY NAME IS [XXX] AND I BOUGHT A BRAND NEW VEHICLE FROM FORD THREE YEARS AGO AND JUST RECENTLY, WHEN MY CAR WAS IN PARK, I SHIFTED THE GEAR AND IT WENT IN REVERSE. I GOT SCARED AND SHUT THE CAR OFF. IT DID NOT TURN ON AFTER THAT AND IT HAD TO GET TOWED TO GALPIN FORD IN NORTH HILLS. FORD TOLD ME THAT IT WAS AN ERODED TRANSMISSION CABLE THAT I HAD TO PAY OUT OF POCKET TO REPAIR. I DO NOT UNDERSTAND WHY MY BRAND NEW CAR HAS AN ERODED PART IN IT. I LIVE IN SOUTHERN CALIFORNIA WHERE ARE THERE NO HAZARD WEATHER CONDITIONS. I GOOGLED HOW YOU COULD HAVE AN ERODED CABLE AND IT IS FROM ACID. IS THERE SOMETHING ELSE WRONG WITH MY CAR AND I AM IN DANGER TO DRIVE IT. FORD HAS BEEN UNHELPFUL AND BASICALLY TELLING ME THERE IS NOTHING THEY CAN DO. I FEEL LIKE FORDS PARTS ARE NOT UP TO SAFETY STANDARDS BY MY CASE AND WOULD LIKE AN INVESTIGATION DONE WITH FORD. PLEASE FEEL FREE TO CONTACT ME WITH ANY QUESTIONS. THANK YOU! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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