What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MERGED TO THE SHOULDER OF THE ROAD WHERE SMOKE WAS NOTICED COMING FROM THE HOOD AND FIRE ENTER THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. IT WAS UNKNOWN IF A POLICE OR FIRE REPORT WAS REPORTED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A TOWING YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,950.

NHTSA ODI 10979340

MY 2013 FORD FUSION HAS21,000 MILES ON IT AND THE FORD PEOPLE TELL ME IT NEEDS REAR BRAKES I HAVE A2009 SAME MODEL THAT I HAD BRAKES REPLACED AT 60,000 WHEN I ASK THE FORD PEOPLE WHY I GET NO ANSWER . I THINK THEY HAVE A SAFETY PROBLEM WITH THE BRAKE PADS .CAN YOU HELP ME.?

NHTSA ODI 10979380

I WANT TO SELL MY CAR. THE SEATBELT RECALL DOES NOT HAVE A FIX DATE YET. I CANNOT SELL MY CAR TO A DEALER AND GET A MARKET PRICE UNTIL THE SEATBELT IS FIXED. THE DEALER IS SAYING 3RD QUARTER. THIS SEEMS LIKE TOO LONG. ALSO NOT SAFE.

NHTSA ODI 10978712

MY VEHICHLE HAS HAD THE CHECK ENGINE LIGHT GO ON AND OFF NUMEROUS TIMES IN THE LAST SIX MONTHS, AND SMELLED A FUNNY SMELL COMING THROUGH THE VENTS. I GET REGULAR MAINTENANCE, HAVE HAD THE CODES READ AS WELL AS DIAGNOSTIC TEST PERFORMED. THE MOST I HAVE BEEN TOLD IS THAT THERE WAS A P144C CODE WHICH IS SOMETHING TO DO WITH THE FUEL SYSTEM WRONG. NOW WHEN DRIVING THE VEHICLE BEGAN TO STALL. I TOOK MY CAR IN TO FORD THEY TOLD ME THAT I NEEDED 3000 DOLLARS IN WORK DONE AND HAVE YET TO ADDRESS THE 17S09 RECALL EVEN UPON MY CONCERNS. I WAS TREATED UNFAIRLY AT MY LOCAL FORD AND TOOK MY CAR TO ANOTHER SHOP. NOW AM BEING TOLD THAT MY CAR HAS BEEN OVERHEATING AND THAT MY CYLINDER HEAD GASKET NEEDS REPLACED. I HAVE BEEN IN CONTACT WITH FORD AND THEY WONT EVEN HELP, UNTIL THEY SEND A LETTER TO ME NEXT WEEK. MY CAR IS ALREADY IN THE SHOP AND THE RECALL NEEDS TO BE ADRESSED. I NEED HELP.

NHTSA ODI 10972172

DOOR LATCH SAFETY RECALL 15S16 THIS RECALL REPLACEMENT WAS MADE ON 12/2015 FOR THE VEHICLE. ON 4/8/2017 THE VEHICLE DOOR WOULD NOT CLOSE OR LOCK. IT ACTUALLY OPENS WHILE MOVING AND HAD TO BE SECURED VIA BUNGEE CORD TO MAKE IT TO THE CLOSEST DEALERSHIP. UNFORTUNATELY, ACCORDING TO FORD MOTOR CO, ONCE THE RECALL IS COMPLETED ON THE VEHICLE, THE WARRANTY ONLY LASTS FOR ONE YEAR. THEREFORE, THE WARRANTY RAN OUT ON 12/2016 FOR THE RECALLED REPLACEMENT PART. FORD MOTOR COMPANY WILL NOT HONOR THE REPLACED PART AND IN FACT STATES THAT IT WILL COST ME $500 TO FIX. THIS IS A MAJOR RECALL ISSUE FOR FORD AND THE RECALL HAS BEEN EXTENDED TWICE SINCE THE ORIGINAL ONE. I WILL ATTACH THE INFORMATION BELOW. WITHOUT THE LATCH, THE CAR IS NOT DRIVABLE, UNABLE TO BE LOCKED, AND CAUSES THE INTERIOR LIGHTING SYSTEM TO BE CONTINUOUSLY ILLUMINATED. I WANT AN INVESTIGATION ON THE REPLACEMENT DOOR LATCH PARTS. I DO NOT FEEL AS THE OTHER DOORS ARE SAFE EITHER SINCE THEY WERE APPARENTLY REPLACED AT THE SAME TIME UNDER THE RECALL. FORD SHOULD PAY FOR THIS ISSUE AS THE ORIGINAL FIX IS DEFECTIVE. THIS RECALL AFFECTS OVER 2 MILLION CARS. FORD ALSO TOLD ME IF THEY HAVE ENOUGH COMPLAINTS FROM OTHER VEHICLES, THEY COULD DO AN INTERNAL INVESTIGATION ON THE REPLACEMENT PARTS. IF A RECALL IS IN FACT MADE ON THE PART A 2ND TIME, I WOULD NOT QUALIFY IF FORD HELPS TO REDUCE THE COST I HAVE TO PAY TO FIX THIS ISSUE NOW. THIS SHOULD BE INVESTIGATED! I ALSO WOULD LIKE TO INCLUDE THAT THIS VEHICLE IS MAINLY USED M-F FOR A WORK VEHICLE FOR A SINGLE DRIVER, NO PASSENGERS. THE DRIVER ALSO HAS BEEN DEPLOYED MANY MONTHS IN THE LIFE OF THIS VEHICLE AND THAT DOOR HASN'T BEEN USED MUCH. I COULD ALSO PROVIDE DOCUMENTATION FOR THOSE DATES, AS WELL. PLEASE OPEN AN INVESTIGATION ON THIS ISSUE, AS IT IS ABSOLUTELY A SAFETY PROBLEM!

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WHILST MAKING A TURN THE FRONT PASSENGER DOOR FLEW OPEN AND NOW WILL NOT CLOSE/LOCK, HAPPENED IN A PARKING LOT WHILST IN MOTION, FORD HAS RECALLED THE FUSION FOR THIS PROBLEM BUT MY VIN IS NOT ONE OF THEM. SURELY THOSE FAULTY LATCHES ARE IN MY VEHICLE TOO!

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DEALER DETERMINED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.

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I WAS STRAPPED IN MY SEATBELT. THERE WERE TIMES IT GAVE TOO EASILY. BUT THIS TIME WOULD NOT RELEASE AT ALL. AFTER ATTEMPTING ABOUT A HALF HOUR TO GET IT TO RELEASE AND IT WOULD NOT HAD TO CUT BELT TO GET OUT. DEALERSHIP TELLS ME NO RECALL.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17S09000 (ENGINE) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS OVER HEATED WHICH CAUSED EXCESSIVE SMOKE TO EMIT FROM THE VEHICLE'S TAIL PIPE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE VEHICLE WAS DIAGNOSED BUT THE RESULTS WERE UNKNOWN. THE VEHICLE WAS NOT REPAIRED. AND THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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DRIVER DOOR DOES NOT SHUT

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IN REGARDS TO NHTSA RECALL #17V209000 MY CAR WAS SERVICED FOR A 75K MAINTENANCE POINT, THE DEALER WAS UNABLE TO ADDRESS THIS RECALL DUE TO PARTS BEING UNAVAILBLE ON 3/18/17. ON 4/1/17 MY CAR OVERHEATED AND THE ENGINE SHUTDOWN DURING A DRIVE FROM WORK TO HOME, I HAD IT TOWED TO FREMONT FORD AND ON 4/3/17 THE DEALERSHIP STATED THAT THE ENGINE COOLANT WAS LOW, THE HEATER HOSES HAD TO BE REPLACED DUE TO THE OVERHEATING ON 4/1/17, AND THAT THE REPAIRS WERE NOT COVERED UNDER THE RECALL. I AM QUITE CERTAIN THAT THE DEALER IS LIABLE FOR ALL REPAIR COSTS FOR THIS INCIDENT DUE TO NEGLIGENCE IN FAILING TO ADDRESS THE RECALL AND MISLEADING ME AS TO THE TRUE CAUSE OF THE OVERHEATING OF MY VEHICLE'S ENGINE.

NHTSA ODI 10970393

ON FEBRUARY 5, 2017 THE ENGINE OF MY 2013 FORD FUSION CAUGHT ON FIRE. THE CAR BEGAN TO SMOKE FROM UNDER THE HOOD WHILE THE CAR WAS IN MOTION. I STOPPED AND OPENED THE HOOD TO INSPECT AND THE ENGINE WAS ALREADY IN FLAMES. THE FIRE SPREAD RAPIDLY AND THE FIRE DEPARTMENT HAD TO BE CALLED TO EXTINGUISH THE BLAZE. MY SON AND I WERE BARELY ABLE TO ESCAPE UNHARMED. I CONTACTED FORD ON SEVERAL OCCASIONS AND THEY HAVE BEEN UNWILLING ASSIST. THEY CLOSED MY ORIGINAL CLAIM WITHOUT ADDRESSING THE ISSUE. I ALSO ASKED IF THERE WERE ANY RECALLS RELATED TO ENGINE FIRES AND THEY STATE NO. I FEEL I AM UNABLE TO GET ANY ATTENTION TO THIS MATTER THAT PUT BOTH MINE AND MY SON'S LIVES IN DANGER AND ALSO DESTROYED THE SIZEABLE INVESTMENT I MADE INTO THE PURCHASE OF A BRAND NEW VEHICLE. PLEASE ASSIST!

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CAR STARTED ON FIRE WHILE DRIVING ON THE HIGHWAY GOING HOME FOR NO REASON LUCKY TO GET OUT

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THE CAR STALLS. IT CAN BE RESTARTED AND DRIVEN AGAIN FOR AN INDETERMINATE AMOUNT OF TIME BUT THEN STALLS AGAIN. THIS STARTED ABOUT 6 MONTHS AGO AND HAS BECOME MORE FREQUENT OVER THE LAST MONTH. MOST OF THE TIME IT HAPPENS WHEN DRIVING AT LOW SPEED SUCH AS THROUGH A PARKING LOT OR ON SIDE STREETS. A SEARCH OF THE WEB SHOWS SEVERAL RESULTS OF THE SAME ISSUE

NHTSA ODI 10969683

THE PASSENGER DOOR FLEW OPEN WHILE I WAS TURNING A CORNER. I STOPPED TO TRY AND CLOSE THE DOOR AND IT WOULD NOT CLOSE. THIS DOOR LATCH WAS SUPPOSEDLY REPLACED DURING A PREVIOUS RECALL FOR THE SAME PROBLEM.

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2013 FORD FUSION ENGINE ACCELERATION WHILE DRIVING. I WAS DRIVING ON THE FREEWAY AT 65 MPH WITH MY HUSBAND AND SON. ALL OF A SUDDEN THE CAR ACCELERATED AND WOULD NOT STOP. I PUMPED THE BREAKS , WHEN I REALIZED THAT WAS NOT WORKING I PUT MY FOOT ON THE BREAK ALL THE WAY. THE CAR FINALLY STARTED TO SLOW DOWN BUT WOULD NOT COMPLETELY AND THE ENGINE WAS STILL IN ACCELERATION. WHEN I WAS ABLE TO SLOW IT DOWN TO A SAFE ENOUGH SPEED, I PUT THE CAR IN PARK AND TURNED THE ENGINE OFF. WE WERE ABLE TO GET IT TO A DEALERSHIP 2 MILES AWAY WHERE IT HAS BEEN THERE SINCE. THE DEALERSHIP IS GREAT, ITS FORD CORPORATE THAT IS THE PROBLEM. THIS IS A MAJOR SAFETY RECALL THAT NEEDS ACTION RIGHT AWAY. WE HAVE BEEN WITHOUT A CAR FOR OVER 2 WEEKS. THE DEALERSHIP AND FORD CORPORATE STATED THEY HAVE NOT SEEN ANYTHING LIKE THIS. FORD CORPORATE HAS WALKED THROUGH STEPS WITH THE TECHNICIANS TO TRY AND FIX THE ISSUE. THEY HAVE REPLACED MANY PARTS AND FAILED AT EVERY ATTEMPT. THEY STILL DO NOT KNOW WHAT IS WRONG AND REFUSE TO ACCOMMODATE US IN ANY WAY. I CANT EVEN GET A RETURN CALL FROM FORD CORPORATE. TIME FOR A LAWYER. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE ADDRESSED BEFORE SOMEONE LOSES THEIR LIFE DRIVING THIS CAR.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10969631

I WAS DRIVING DOWN THE ROAD AND THE BEEP TURNED ON, THE DASHBOARD SYMBOL SAID, "DOOR AJAR," AND STOPPED THE CAR. MY PASSENGER COULDN'T CLOSE THE DOOR. SHE HAD TO HOLD IT CLOSE TO GET TO OUR DESTINATION BECAUSE WE WERE 10 MILES FROM OUR HOME AND ON A BUSY HIGHWAY (HWY 301).

NHTSA ODI 10969428

TODAY MY BRAKE PEDAL WENT DOWN TO THE FLOOR . WHEN I STARTED MY VEHICLE . THE ABS LIGHT CAME ON. NO HILL SIDE START.. SERVICE ADVANCE TRACTION. I HAVE REPLACED ALL . BRAKE PADS, SHOCKS ,AND HAD ROTOR WORKED ON. ABS HAS GOTTEN WORST. I TOOK MY CAR TO THE NEAREST FORD SHOP. I ASKED THEM TO CHECK IT OUT AND REPLACE MY ABS SENSOR.

NHTSA ODI 10968681

GOT A WARNING TRAVELING ON HIGHWAY AT 65 MPH - STEERING ASSIST FAULT, GET SERVICE SOON. CLEARED THE MESSAGE AND WAS ABLE TO CONTINUE 10 MILES TO MY DESTINATION. PARKED CAR, LOOKED UNDER HOOD FOR POWER STEERING FLUID RESERVOIR, IT IS NOT THERE. LEFT CAR AND CAME BACK AN HOUR LATER TO LEAVE. GOT MESSAGE, STEERING ASSIST MALFUNCTION. STOP CAR SAFELY. STEERING WHEEL EXTREMELY HARD TO TURN. COULD NOT DRIVE CAR, HAD IT TOWED TO FORD DEALER 16 MILES AWAY. FORD DEALER REPLACED THE STEERING GEAR AND IS WAITING ON SOFTWARE UPDATE TO BE RELEASED BY FORD ON 3/29/2017

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ELECTRIC EPAS POWER STEERING FAILED WHILE DRIVING.

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I'LL MAKE IT SHORT. I'M EXPERIENCING THE FAILING THROTTLE BODY THAT FORD HAS ISSUED A CUSTOMER SATISFACTION PROGRAM FOR, INCLUDING 2013 FUSIONS. THERE'S ARTICLES ALLOVER GOOGLE COVERING THIS TOPIC AND IM SURE THE NHTSA HAS HEARD OF IT BECAUSE THEY WERE PURSUING A RECALL AND FORD WENT AHEAD AND DID THE CUSTOMER SATISFACTION PROGRAM. IT OCCURS ABOUT ONCE EVERY 5-10K MILES. WHICH FOR ME IS ABOUT EVERY OTHER MONTH. HOWEVER, THEY REFUSE TO SERVICE MY VEHICLE BECAUSE THEY SAY MY VIN IS NOT INCLUDED IN THE PROGRAM. I FIND IT DISAPPOINTING THAT THEY ADMIT THERE IS A FAULT AND IT'S COMMON KNOWLEDGE AMONG THE MECHANICS THAT THE SENSOR INSIDE THE THROTTLE BODY COVER IS KNOWN TO GO BAD, BUT MY VIN JUST DIDN'T MAKE THE MAGIC "LIST" OF VINS INCLUDED TO BE COVERED. I CALLED THE FORD CUSTOMER HELP AND THEY BASICALLY TOLD ME THAT YES, IT'S UNSAFE AND I SHOULD GET IT FIXED, BUT NO SINCE MY VIN IS NOT INCLUDED (EVEN THOUGH I'M IN A 2013 FUSION, WHICH IS INCLUDED IN THE PROGRAM) I HAVE NO COVERAGE FROM THE PROGRAM. IT'S LEFT ME STRANDED ON THE SIDE OF BUSY 5 LANE HIGHWAYS IN DETROIT AND LANSING, WITH CARS STILL GOING BY AT 80MPH WHILE I HAVE TO POWER OFF MY CAR TO LET THE SENSOR RESET AND THEN TURN IT BACK ON AND THE CAR ACTS LIKE NOTHING WAS EVER WRONG.

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TAKATA RECALL. CAN I GET IT FIXED ? ALSO SOMETHING WITH MY DOOR.

NHTSA ODI 10968161

PLACED MY VEHICLE IN REVERSE, COMING OUT OF A PARKING LOT, I TRIED TO PLACE MY CAR IN DRIVE AND THE GEAR SHIFTER WAS STUCK.I CALLED THE TOW TRUCK, BECAUSE I COULDN'T MOVE MY CAR. THE DEALERSHIP SERVICE DEPARTMENT TOLD ME IT WAS A BROKEN TRANSMISSION CABLE THAT NEEDED TO BE REPLACED. MY VEHICLE HAS 56200 MILES AND DOES NOT FALL INTO THE POWERTRAIN FACTORY WARRANTY.

NHTSA ODI 10967841

MY ABS KEEP COMING ON IT GIVES THREE WARNING. CHECK ADVANCE TRACTION, NO HILL SIDE START. IT CLEAR ONCE LIGHT GO OFF. THE BRAKE THUMP. THEIR IS A SPRING NOISE THE STEERING BECOME BIND UP. THIS HAPPEN AFTER THE CAR MOVES ANY DISTANCE WHEN IT IS DECIDE TO.

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