May 22, 2017Seat beltsEngine
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10991004
May 22, 2017Airbags
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10990982
May 22, 2017Seat beltsSeats
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHEN THE REAR SEAT WAS LET DOWN, THE MIDDLE SEAT BELT IN THE REAR LOCKED. THE CONTACT WAS ABLE TO PUT THE SEAT BACK UP, BUT THE FAILURE WITH THE SEAT BELT CONTINUED. ALSO, WHILE THE CONTACT WAS DRIVING, THE REAR SEAT RANDOMLY SLAMMED BACK DOWN AND THE MIDDLE SEAT BELT LOCKED AGAIN. THE MANUFACTURER STATED THAT THERE WAS NO SERVICE CAMPAIGN OR MANUFACTURER RECALL FOR THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 07/13/17*LJ *CN
NHTSA ODI 10991030
May 20, 2017Seat belts
WHILE TRYING TO BUCKLE IN A CHILD IN THE BACK SEAT WHILE CAR WAS STATIONARY, THE CENTER REAR SEAT BELT GOT STUCK AND COULDN'T BE USED. LOWERED BACK SEAT TO SEE WHAT WAS THE PROBLEM AND SEAT GOT STUCK IN LOWERED POSITION BECAUSE SEAT BELT WAS LOCKED/STUCK. EXAMPLE OF PROBLEM AT HTTPS://WWW.YOUTUBE.COM/WATCH?V=KT5OQ9U0K6E.
NHTSA ODI 10990703
May 19, 2017Engine
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, A LOUD NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH A COOLANT TUBING FAILURE, WHICH WOULD CAUSE THE VEHICLE TO OVERHEAT. THE VEHICLE UNDERWENT A TEMPORARY REMEDY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 33,000.
NHTSA ODI 10990615
May 15, 2017Transmission & drivetrainEngine
WILL NOT SHIFT OUT OF PARK. GEAR SHIFTER WILL MOVE, GEAR SHIFTER SEEMS TO OPERATE. HOWEVER, CAR DOES NOT RECOGNIZE THAT GEAR SHIFTER HAS BEEN MOVED. DOES NOT ATTEMPT TO ENGAGE OTHER GEARS AT ALL, SIMPLY WILL NOT RECOGNIZE ANYTHING OUTSIDE OF PARK. WHEN PROBLEM INITIALLY HAPPENED, BEGAN TO TRY TO GO IN REVERSE (WAS IN PARK) FOR A MOMENT BEFORE DEFAULTING TO PARK. VEHICLE WAS STATIONARY, IN DRIVEWAY.
NHTSA ODI 10985683
May 15, 2017EngineFire
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS BEING OPERATED AT 25 MPH, THE CONTACT NOTICED BLACK SMOKE AND SMELLED A BURNING ODOR. THE "ENGINE COOLANT OVER TEMPERATURE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TURNED TO THE OFF POSITION AND THE FAILURE CEASED TO OCCUR. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ROOT CAUSE OF THE FAILURE WAS A DEFECTIVE HOSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER STATED THAT DUE TO THE DEALER'S DIAGNOSIS OF THE DEFECTIVE HOSE, THEY WOULD NOT COVER THE REPAIR UNDER THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
NHTSA ODI 10985732
May 15, 2017EngineFire
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING, THE CONTACT SMELLED A BURNING ODOR THROUGHOUT THE VEHICLE AND SAW SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE ENGINE CAUGHT FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. NO POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT NO COMPRESSION WAS ON THE NUMBER TWO CYLINDER AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD NOTIFY COUNSEL AND GET BACK TO THE CONTACT, BUT THEY DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA ODI 10985816
May 11, 2017Steering
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 20-30 MPH, THE POWER ASSIST WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
NHTSA ODI 10984839
May 10, 2017WheelsCrash
I WAS DRIVING APPROXIMATELY 20 MPH ON A CITY STREET WHEN THE RIGHT FRONT WHEEL FELL OFF THE CAR, CAUSING ME TO LOSE CONTROL OF THE VEHICLE. HAD I BEEN MOVING FASTER, THE FAILURE WOULD BEEN FAR MORE SERIOUS AND WOULD HAVE VERY LIKELY RESULTED IN DEATH OR INJURY. THE WHEEL FELL OFF THE CAR DUE TO A FAILED BALL JOINT EVEN THOUGH THE VEHICLE ONLY HAD 67,120 MILES, HAD RECEIVED REGULAR MAINTENANCE, AND HAD NOT BEEN IN AN ACCIDENT. FORD DENIES ANY RESPONSIBILITY FOR THE FAILURE ALTHOUGH IT SEEMS OBVIOUS THAT THE WHEEL OF A FOUR YEAR OLD CAR WITH RELATIVELY LOW MILEAGE SHOULD NOT SIMPLY FALL OFF THE CAR.
NHTSA ODI 10984753
May 8, 2017Engine
MY CHECK ENGINE LIGHT IS ON. I HAD A DIAGNOSIS AND IT IS RELATED TO THE RECALL. THE PROBLEM IS THE BYPASS VALVE. I TOOK IT TO THE SUNNYVALE FORD DEALERSHIP FOR A RECALL AND THEY SAID THEY DON'T HAVE THE PARTS TO FIX IT. WHEN I CALLED THEM AND SET THE APPOINTMENT, THEY SAID THEY HAD THE PARTS IN STOCK BUT WHEN I GOT THERE, I WAITED TWO HOURS AND THEY DIDN'T HAVE THE PARTS. THEY JUST CHECKED THE COOLANT PRESSURE. NOW I'M AFRAID TO DRIVE THE CAR BECAUSE THE ENGINE MIGHT SET ON FIRE. WHEN I DRIVE I NOTICE THE TEMPERATURE OF THE VEHICLE FLUCTUATING UP AND DOWN OVERHEATING WHEN I GO UP HILL. PLEASE HELP. I TAKE GOOD CARE OF MY CAR AND I DO NOT WANT TO HAVE ENGINE FIRE. WHAT CAN I DO? I HAD IT LOOKED TO OTHER MECHANIC SHOPS AND THEY ARE CHARGING ME $1700 TO FIX IT. THAT'S TOO EXPENSIVE AND IT'S NOT EVEN FORD CERTIFIED. I NEED HELP WITH ADVICE ON HOW I CAN GET THE PROBLEM SOLVED. WHEN CAN THIS RECALL CAN BE SOLVED? THE FORD DEALERSHIP DO NOT HAVE ANY ANSWERS. THEY SAID THEY WILL CALL ME WHEN THEY GET THE PARTS. IT'S BEEN A WEEK AND NO CALL FROM THE FORD DEALERSHIP. MY CAR IS OVERHEATING EVERY TIME I DRIVE IT ON THE FREEWAY THEN THE CHECK ENGINE LIGHT TURNS ON. I WENT TO PEP BOYS AND THEY TOLD ME THEY CAN'T FIX IT, I HAVE TO TAKE IT TO THE DEALERSHIP. THE DEALERSHIP IS NO HELP AT THIS POINT. ALTHOUGH I SET UP ANOTHER APPOINTMENT TO ANOTHER FORD DEALERSHIP WHICH IS ANOTHER WEEK AHEAD. I'M GOING THROUGH ALL THIS TROUBLE SO I CAN GET MY CAR FIXED THE RIGHT WAY. SORRY FOR THE TROUBLE BUT I NEED HELP AND THIS MIGHT BE MY LAST RESORT.
NHTSA ODI 10984244
May 5, 2017Electrical system
THE CAR STOPS, A LIGHT TURN ON THAT SAID "STOP SAFETY KNOW " YOU TURN ON THE CAR AND IT STAYS ON FOR 10 SECONDS AND TURNS OFF AGAIN
NHTSA ODI 10983651
May 5, 2017Speed controlElectronic Stability Control (esc)EngineFire
WHILE DRIVING ON THE BELTWAY, THE CAR ACCELERATED THEN STARTED SLOW DOWN. I MERGED OFF OF THE BELTWAY AND ONTO A RAMP TO GET SOMEWHERE SAFE. AT THE RAMP THE CAR LIGHT OF THE AIR BAG CAME ON THEN, THE CAR CAME TO A STOP, AND ALL THE LIGHTS CAME ON. AND THE HOOD OF THE CAR WAS SMOKING. I LIFTED THE HOOD AND SAW THE FIRE UNDER THE ENGINE. WE MOVED AWAY FROM THE CAR AND LUCKILY A MAN IN A WORK TRUCK SAW US AND HAD A FIRE EXTINGUISHER AND PUT THE FIRE OUT. THE CAR IS WITH THE DEALER BUT, NOTHING HAS BEEN COMPLETED AT THIS TIME. THE CAR HAS BEEN WITH THEM SINCE 5/3/17.
NHTSA ODI 10983665
May 4, 2017Fuel system
GAS IS LEAKING FROM THE UNDERSIDE OF THE VEHICLE. FIRST NOTICED A GAS SMELL FROM THE AIR VENTS SO I INITIALLY THOUGHT A LEAKING INJECTOR, HOWEVER WHEN I LOOKED UNDER THE CAR IT WAS CLEARLY LEAKING GAS FROM SOMEWHERE. I DID SOME MINOR RESEARCH AND SAW THAT THIS YEAR HAS SEVERAL RECALLS FOR LEAKING FUEL SYSTEMS HOWEVER I CAN'T FIND A RECALL FOR THIS UNDER THIS PARTICULAR VIN.
NHTSA ODI 10983609
May 3, 2017EngineFuel system
I WAS DRIVING MY VEHICLE FOR ABOUT 5 MINUTES WHEN THE ENGINE OVERHEATING SIGNAL CAME ON. IT SAID "REDUCED ENGINE POWER" AND MY VEHICLE STARTED DRIVING EXTREMELY SLOW. I PULLED OVER, CHECKED THE COOLANT AND EVERYTHING LOOKED FINE. I WAITED 2 HOURS AND TURNED THE CAR ON. THE LIGHT WAS NO LONGER ON. HOWEVER, I STILL INFORMED THE FORD DEALERSHIP ABOUT THE ISSUE WHILE IT WAS UNDER WARRANTY. THEY SAID THAT THEY DID NOT FIND ANYTHING WRONG WITH THE VEHICLE. ANOTHER TIME I DROVE ABOUT AN HOUR AND MY ENGINE OVERHEATING LIGHT CAME ON AGAIN. I CHECKED THE COOLANT AND IT WAS AT A CORRECT LEVEL. THE CAR STALLED OUT AND WOULD NOT ACCELERATE. I HAD AAA TOW IT TO MY HOME. I CONTACTED THE FORD DEALERSHIP AGAIN AND THEY HAD IT TOWED IN. THEY REPAIRED THE COOLING SYSTEM, FUEL INJECTOR PRESSURE AND COOLANT BYPASS VALVE SOLENOID. THEY ALSO REPLACED THE FLP SENSOR. I WAS CHARGED $702.28. IT IS TRULY SADDENING HOW THE CAR HAD TO BE BROKEN DOWN IN ORDER FOR THEM TO FIX IT. BUT WHEN IT WAS UNDER WARRANTY THEY DIDN'T TOUCH IT. NOW THERE'S A RECALL ON THE COOLING SYSTEM, 16S09. EVERY DAY I SMELL SOME SORT OF FUEL UNDER MY HOOD, FUMING UP MY GARAGE AND COMING THROUGH MY VEHICLE AC VENTS WHEN IT'S ON. IT MAKES ME FEEL LIKE MY CAR IS GOING TO CATCH ON FIRE BECAUSE THE SMELL IS SO STRONG. MY CHECK ENGINE LIGHT CAME ON TOO WITH CYLINDER ISSUES. COOLANT LEAKED INTO THE CYLINDER HEAD. I WOULD LIKE TO BE REIMBURSED FOR THE ENGINE REPAIRS AND FOR MY VEHICLE TO BE FIXED FREE OF CHARGE.
NHTSA ODI 10983381
May 3, 2017Transmission & drivetrainBody & structureEngine
THE TEST DRIVE ON MY FORD WENT SMOOTHLY. HOWEVER, LATER THAT MONTH MY VEHICLE BEGAN SHIFTING HARD. IT REVS AND THE ENGINE PULLS. I HAVE TO BARELY ACCELERATE TO GET IT TO SHIFT EVEN THEN IT SHIFTS EXTREMELY HARD. I INFORMED THE LOCAL FORD DEALERSHIP OF THE ISSUE AND I WAS TOLD THAT ALL OF THE 1.6 ECOBOOST MODELS LIKE MINES SHIFT HARD. THAT IS RIDICULOUS. THIS ISSUE WAS NEVER FIXED. I ALSO EXPERIENCED ANOTHER ISSUE: MY GAS TANK DOOR DID NOT OPERATE CORRECTLY. IT FELT LIKE A SPRING CAME OUT BECAUSE THE DOOR WOULD BLOW OPEN WHILE I AM DRIVING.
NHTSA ODI 10983386
May 1, 2017Engine & cooling
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH ATTEMPTING TO STOP AT A RED LIGHT, THE ENGINE COOLANT WARNING INDICATOR ILLUMINATED AND THEN DIMMED. THE CONTACT CONTINUED DRIVING AND THE WARNING INDICATOR ILLUMINATED AGAIN; HOWEVER, THIS TIME THE VEHICLE LOST ACCELERATION AND EVENTUALLY STALLED. THE CONTACT COASTED THE VEHICLE TO THE ROAD SHOULDER TO A COMPLETE STOP. THE CONTACT NOTICED THAT THE COOLANT IN THE RESERVOIR WAS EMPTY. AFTER ADDING COOLANT, THE VEHICLE DID NOT START. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE WATER PUMP MAY BE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17S090000 (ENGINE). THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA ODI 10981551
May 1, 2017Transmission & drivetrainElectrical systemEngine
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT HEARD AN ABNORMAL NOISE WHILE DRIVING THE VEHICLE. THE DEALER REPLACED THE BATTERY, BUT IT FAILED TO CORRECT THE NOISE. WHILE MAKING A TURN, THERE WAS A SUDDEN LOSS OF POWER AND A WARNING INDICATOR RANDOMLY ILLUMINATED FOR RUN POWER AND THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT HAD TO RESTART THE VEHICLE A FEW TIMES DUE TO THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN SERVICE CAMPAIGN NUMBER: 14N02 TO ADDRESS THE PCM REPROGRAMMING. THE VEHICLE WAS TOWED TO A DEALER AND WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
NHTSA ODI 10981558
Apr 28, 2017Electrical system
WHEN THE CAR IS TURNED ON, THE CAR FLASHES THE "CHECK CHARGING SYSTEM" MESSAGE ONCE THE CAR STARTS MOVING. WITH OK PRESSED, THE BATTERY WARNING LIGHT REMAINS ILLUMINATED. AS I DRIVE, THE VEHICLE MAY: ILLUMINATE THE AIRBAG WARNING LIGHT - HAVE ALL RADIO FUNCTIONS STOP OPERATING - HAVE THE EXTERNAL TEMPERATURE GAUGE READ ABNORMAL NUMBERS - ANY OR ALL OF THE ABOVE. THE PROCESS DISAPPEARS WHEN THE CARS STOPS, AND MAY OR MAY NOT APPEAR MORE THAN ONCE IN A DAY. THE CAR DRIVES NORMALLY, AND 2 TRIPS TO THE FORD REPAIR SHOP TO REPLACE PARTS (INCLUDING THE ALTERNATOR) HAVE NOT IDENTIFIED ANY PROBLEM WITH THE BATTERY OR CHANGED THE BEHAVIOR OF THE CAR. THERE IS OBVIOUSLY SOME KIND OF ELECTRONIC MALFUNCTION, AND I AM NOT SURE ABOUT THE FIRE HAZARD OR SAFETY OF OPERATING A CAR WHOSE COMPUTERS SEEM TO BE MALFUNCTIONING CONSISTENTLY. I HAVE PICTURES OF MULTIPLE INCIDENTS AND 2 REPAIR INVOICES THAT ATTEMPTED TO ADDRESS THE ISSUE WITH NO EFFECT.
NHTSA ODI 10981338
Apr 27, 2017Engine
THE COMPUTER SYSTEM IN THIS CAR REGISTERS THE COOLANT TEMPERATURE AS HOT WHEN THE CAR IS RUNNING. AS I WAS DRIVING DOWN THE ROAD THE ENTIRE POWER OF THE CAR WAS TURNED REDUCED, MAKING GETTING OFF THE ROAD VERY DANGEROUS. TESTING REVEALED IT WAS A FAULTY SENSOR FOR THE COOLANT. SEVERAL YEAR MODELS OF THIS SAME VEHICLE HAVE THE SAME RECALL ISSUE.
NHTSA ODI 10981130
Apr 26, 2017Engine
VEHICLE BEGAN OVERHEATING AT HIGHWAY SPEEDS OF APPROXIMATELY 65 MPH. VEHICLE SLOWED QUICKLY AS IT ENTERED "LIMP MODE" ON THE INTERSTATE. DRIVER WAS ABLE TO GET OFF OF INTERSTATE EXIT AND PULL TO A PARKING LOT. ENGINE BAY WAS EXTREMELY HOT AND THE FAINT SMELL OF SMOKE/BURNING WAS APPARENT. DRIVER HAD TO TOW VEHICLE TO FORD DEALERSHIP WHERE IT WAS FOUND TO BE SUBJECT TO RECALL 17S09.
NHTSA ODI 10980810
Apr 25, 2017Brakes
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE REAR BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE CONTACT WAS CONCERNED THAT THE REAR BRAKE PADS NEEDED TO BE REPLACED AFTER ONLY 22,000 MILES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
NHTSA ODI 10980400
Apr 20, 2017Seat belts
THERE IS A SAFETY RECALL REGARDING THE DRIVER AND FRONT PASSENGER SEAT BELTS. THE SEAT BELTS MAY NOT PROPERLY RESTRAIN OCCUPANTS DURING A CRASH. THIS HAS BEEN ON RECALL SINCE NOVEMBER 2016 WITHOUT ANY SOLUTION YET. THIS IS A SIGNIFICANT SAFETY RISK THAT SHOULD ALREADY HAVE HAD A FIX.
NHTSA ODI 10979644
Apr 19, 2017Engine
ON APRIL 1, 2017, I WAS STOPPED AT A RED LIGHT ON A HIGHWAY ON MY WAY HOME FROM A TRIP WHEN MY ENGINE TEMPERATURE SPIKED AND I LOST ALL POWER TO THE ENGINE. I WAS BARELY ABLE TO GET IT TO THE MEDIAN. I HAD JUST HEARD ABOUT THE RECALL THAT DAY COINCIDENTALLY, SO I HAD IT TOWED TO A FORD DEALERSHIP ON MONDAY. THEY DETERMINED THAT IT WAS A CRACKED ENGINE HEAD DUE TO OVERHEATING. THE MECHANIC SEEMED UNAWARE OF THE RECALL WHEN I INQUIRED, BUT THEY AGREED TO CHECK INTO IT. THAT WAS TWO AND A HALF WEEKS AGO. I WAS ADVISED TO CONTACT FORD AND HAVE BEEN DEALING WITH THE REGIONAL CUSTOMER SERVICE REP. EVER SINCE. FORD HAS BASICALLY OFFERED NO INFORMATION UNTIL TODAY. TODAY I WAS INFORMED VIA E-MAIL THAT THE RECALL IS FOR THE "COOLANT SENSOR" AND "THIS DOES NOT COVER THE REPAIR TO REPLACE THE CYLINDER HEADS." I HAVE READ THE RECALL AND IT STATES VERY CLEARLY THAT THE DANGER OF THE RECALL IS OVERHEATING AND A CRACKED CYLINDER HEAD. I DO NOT HAVE AN OFFICIAL ESTIMATE YET, BUT I HAVE BEEN ADVISED IT WILL COST ME THOUSANDS TO FIX. THIS IS A CAR THAT IS LESS THAN FIVE YEARS OLD AND 72000 MILES, JUST OUT OF WARRANTY. I CHANGE THE OIL AND CHECK THE FLUIDS REGULARLY. IT WAS APPARENTLY BURNING ANTIFREEZE AT FAST ENOUGH TO CAUSE IT TO OVERHEAT AND CRACK A CYLINDER HEAD. MINE DID NOT CATCH ON FIRE, BUT BASED ON MY UNDERSTANDING OF THE RECALL THIS KIND OF DAMAGE COULD HAVE CAUSED A FIRE AND MANY HAVE CAUGHT FIRE. BASED ON MY READING OF THE RECALL ISSUED BY FORD, THE ONLY SOLUTION THEY ARE OFFERING IS A COOLANT SENSOR. RATHER THAN ADDRESS THE REAL ISSUE OF OVERHEATING AND THE RESULTING DAMAGES, FORD IS APPARENTLY TRYING TO GET AWAY WITH MERELY INSTALLING A SENSOR THAT WILL GIVE YOU A HEADS UP BEFORE YOUR ENGINE EXPLODES. SURELY THIS IS UNACCEPTABLE IN A MODERN VEHICLE.
NHTSA ODI 10979258
Apr 19, 2017Engine
2013 FUSION OVERHEATED ON HWY, WITH NO WARNING. OVERHEATED LIGHT CAME ON, CAR STARTED TO SPUTTER AND QUITE, I WAS ABLE TO PULL OFF THE HWY. FORD WILL NOT REPAIR AS PART OF THE COOLANT RECALL.
NHTSA ODI 10979278