What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

TAKATA RECALL: WE HAVE RECEIVED THREE RECALLS, 2014 (AIRBAG), 2015 (DOOR LATCH), AND 2016 (SEATBELT) WHICH WERE TOLD WE ARE ON A WAITING LIST BECAUSE OUR LIGHT WASN'T ON AND THEY WOULD CALL US WHEN PARTS CAME IN. JUST RECEIVED NOTIFICATION IN MAIL ABOUT TAKATA RECALL. FORD DEALER NEVER NOTIFIED US AND I WANT THESE FIXED IMMEDIATELY.

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RECALL: SEAT BELT ASSEMBLIES THAT DO NOT ADEQUATELY RESTRAIN THE OCCUPANT IN A CRASH CAN INCREASE THE RISK OF INJURY. CAR ACCIDENT. HIT FROM BEHIND AND THE DRIVER SEATBELT CAME APART

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I HAVE A 2013 FORD FUSION 1.6L SE THAT I HAVE HAD TO TAKE BACK TO LOCAL DEALER TO HAVE THEM RETIGHTEN THE STEERING WHEEL BOLT. THE STEERING WHEEL STARTED TO BECOME LOOSE AND MOVING SIDE TO SIDE AND UP AND DOWN. THEY SAID THAT THE BOLT WAS VERY LOOSE AND HAD TO BE TIGHTENED. SO I WOULD SAY THAT YOU NEED TO INCLUDE THE 2013 INTO THE INVESTIGATION. DATE IS AN ESTIMATE IF NEED MORE INFO I CAN GET.

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I WAS DRIVING MY CAR INTO MY DRIVEWAY, GOING STRAIGHT, AND THE SERVICE POWER STEERING INDICATOR LIGHT CAME ON. I TURNED THE CAR OFF AND BACK ON AND THE WARNING LIGHT CAME ON AGAIN. I BACKED OUT MY DRIVEWAY TO TEST IT, AND IT HAD COMPLETELY LOST ALL POWER STEERING. THERE WERE NO OTHER ISSUES OR WARNINGS LEADING UP TO THE TOTAL AND COMPLETE FAILURE. TOOK CAR TO DEALERSHIP, WHO INDICATED THE ENTIRE GEAR BOX WOULD HAVE TO BE REPLACED FOR A COST OF 1800.00. I WAS TOLD IT WAS NOT PART OF RECALL, AND MY CHECKS ON NHTSA BY VIN CONFIRMED.

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CAR STARTED ROLLING FORWARD AFTER ENGINE WAS STARTED IN PARKING LOT, EVEN THOUGH GEAR SHIFT WAS IN "PARK", EMERGENCY BRAKE WAS ENGAGED, AND FOOT BRAKE WAS BEING PRESSED. STEERING WAS UNRESPONSIVE. AFTER ENGINE WAS STOPPED AND RESTARTED (WITHOUT HAVING TO PRESS THE FOOT BRAKE AS ONE USUALLY DOES), CAR SEEMED TO OPERATE NORMALLY. DEALER SUBSEQUENTLY REPLACED POWER STEERING ASSEMBLY, BUT COULD NOT DUPLICATE FORWARD ROLLING EVENT..

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WOBBLY, LOOSE STEERING WHEEL UNDER ALL DRIVING CONDITIONS ...UPDATED 11/06/17 *BF UPDATED 9/12/18*JB

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I OWN A 2013 FORD FUSION WITH 94,000 MILES ON IT. I WAS DRIVING TO WORK ON A ONE LANE ROAD AND THE GAS PEDAL BECAME UNRESPONSIVE. THERE WAS NO INDICATION THAT ANYTHING WAS WRONG PRIOR TO THE LOSS OF ACCELERATION CONTROL. I HAD NO CONTROL OVER ACCELERATION/THROTTLE; HOWEVER, POWER REMAINED ON IN THE VEHICLE. THE CHECK ENGINE LIGHT CAME ON AND THEN A WRENCH LIGHT THAT SAID CHECK MANUAL. I WAS TRAVELING 65MPH AND HAD TO PULL OVER. I TURNED THE CAR OFF AND THEN ON AGAIN AND IT STARTED UP. I HAD IT TOWED TO THE NEAREST REPAIR SHOP. THE REPAIR SHOP PERFORMED A FUEL SYSTEM SERVICE AND CLEARED THE CHECK ENGINE AND CHECK MANUAL LIGHTS. FOUR DAYS LATER AS I WAS DRIVING TO WORK IT HAPPENED AGAIN. THIS TIME I HAD TO PULL OVER 3 TIMES AND ONCE WHERE I HAD TO TURN OFF THE CAR AND TURN BACK ON IN THE ONE LANE ROAD AS THERE WAS NO PULL OFF AREA. AFTER THE LAST TIME I RESTARTED THE CAR, I HAD A REDUCED THROTTLE BUT MANAGED TO MAKE IT ABOUT 2 MILES TO WORK (AT THIS POINT THE SPEED IS REDUCED TO 45MPH). I HAD THE CAR TOWED TO THE SAME REPAIR SHOP. THE REPAIR SHOP HAD THEIR MASTER MECHANIC LOOK AT THE VEHICLE WHEN IT WAS DETERMINED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THIS HAS SOLVED THE PROBLEM. I DID SOME RESEARCH AND FOUND THAT FORD ISSUED A CONSUMER SATISFACTION PROGRAM 13N03. THIS WAS TO INCLUDE CERTAIN 2009 THROUGH 2013 MODEL YEAR FUSION, MILAN, ESCAPE AND MARINER VEHICLES. I CONTACTED FORD AND WAS TOLD BASED ON THE VIN NUMBER THAT MY VEHICLE IS NOT INCLUDED IN THE CONSUMER SATISFACTION PROGRAM 13N03. MY CONCERN IS THAT THIS VEHICLE HAD THE EXACT SAME PROBLEM AS THOSE WITH THE VINS IN THE CONSUMER SATISFACTION PROGRAM. THIS COULD HAVE RESULTED IN AN ACCIDENT WITH NO PRIOR WARNING OTHER THAN THE SUDDEN LOSS OF ACCELERATION/THROTTLE.

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THESE RECALLS HAVE BEEN OUT SINCE APR 23RD, 2015 AND NOV 30TH 2016 AND FORD STILL DOES NOT HAVE PARTS. IT SEEMS TO ME THAT IT DEFEATS THE PURPOSE OF A RECALL. IN THIS CASE IT APPEARS THAT THE COMPANY IS SIMPLY WAITING IT OUT UNTIL THE OWNER GETS A NEW CAR AND THEN THEY DO NOT NEED TO DO ANYTHING.

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DRIVING ON CITY STREET AND PASSENGER'S DOOR FLUNG OPEN WHEN I MADE A RIGHT TURN. I PULLED OVER AND TRIED TO SHUT & LOCK DOOR, HOWEVER IT WOULD NOT LATCH. AFTER RESEARCHING FOUND A RECALL ON LATCH DOORS OF THIS MODEL FORD (RECALL REFERENCE #15S16), HOWEVER MY VIN # WAS NOT ON RECALL. CONTACTED FORD DEALERSHIP AND FORD CUSTOMER SERVICE AND EVEN THOUGH THIS EXACT PROBLEM WAS WHY THE RECALL WAS ISSUED, THEY WOULD NOT HONOR THE RECALL. WITH RESEARCH I FOUND THAT MY VEHICLE WAS MADE IN THE HERMOSILLO ASSEMBLY PLANT WHICH IS ONE OF THE PLANTS THE FAULTY PARTS CAME FROM. I WAS CHARGED $539.99 TO REPAIR DOOR. MY CAR IS ONLY 4 YEARS OLD AND I BELIEVE THAT THE RECALL SHOULD HAVE BEEN EXTENDED TO ME. I HAVE NEVER OWNED A VEHICLE THAT THE LATCH MALFUNCTIONED LIKE THIS NO MATTER HOW OLD IT WAS. I WOULD LIKE TO HAVE THIS VEHICLE ADDED TO RECALL SO THAT I CAN RECOUP MY MONEY AND HAVE ALL THE OTHER DOOR LATCHES REPLACED FOR SAFETY.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (PAUL MILLER FORD, 975 E NEW CIRCLE RD STE 1, LEXINGTON, KY 40505, (859) 255-4242) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 60 MPH, THE CONTACT SMELLED A BURNING ODOR. THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE AND THE POWER STEERING DISABLED WARNING INDICATOR ILLUMINATED. SUDDENLY, THE ENGINE INADVERTENTLY CAUGHT FIRE. THE CONTACT STATED THAT THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS UNAVAILABLE.

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TAKATA RECALL DOOR LATCHES KEEP HAVING TO BE REPAIRED.SITTING STILL.GOT READY TO LEAVE FOR WORK TURNED THE CAR ON AND IT LIT REAR DOOR OPEN.GOT OUT TO CLOSE WOULD NOT LATCH..HAD TO CLICK THE LATCH UP A COUPLE OF TIMES FOR IT FINALLY CATCHING HAVE NOTICED RECALLS ON SOME MAKE AND MODELS BUT NOT THE OWN I OWN..AND I HAVE GOTTEN ANOTHER DOOR REPAIRED PRYOR TO THIS BACK DOOR.THE FRONT PASSENGER SIDE. RELEASED WHILE DRIVING ON FREEWAY.THE CAR HAD ABOUT 30000 MILES AT THAT TIME.NO ONE WAS HURT

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ELECTRONIC POWER STEERING FAULT CURRENTLY NOT COVERED ON RECALL ACCORDING TO THE FORD DEALERSHIP WILL COST $2000 TO REPLACE

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UPON EXITING THE STATIONARY VEHICLE VIA THE FRONT PASSENGER DOOR THE DOOR LATCH FAILED AND THE DOOR WOULD NOT LATCH CLOSED AT ALL. HAD TO BE TIED TO DRIVE TO SAFE LOCATION. LATCH HAD BEEN REPLACED UNDER VEHICLE RECALL IN APRIL 2017, BUT APPARENTLY DID NOT FIX THE ISSUE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE OVERHEATED AND THE TEMPERATURE AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED FORD STORE SAN LEANDRO (1111 MARINA BLVD, SAN LEANDRO, CA 94577) AND WAS ADVISED THAT THE PART TO DO THE REPAIR WOULD NOT BE AVAILABLE UNTIL NOVEMBER 2017. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE FOR THE CONTACT. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

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MY CAR HAS STALLED ON ME MANY TIMES WHILE DRIVING ON FLAT ROAD, DOWN A HILL AND COMING OUT OF A PARKING LOT, ENGINE LIGHT IS NOW ON.

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STEERING AT TIMES GETS HARD. THEN TRYING TO CORRECT, ESPECIALLY IN A TURN CAR JERKS. JUST TOOK A LONG TRIP, AND IT WAS SCARY AT TIMES. CONTACTED THIS SITE 6 MONTHS AGO WITHOUT ANY RESPONSE. FORD SAID THAT NOTHING IS WRONG. THEY CHECKED AND SAID THERE WAS A CODE FOR LOSS OF SIGNAL TO PCM. THEY HAD NO ANSWER. I KNOW THAT FORD HAS A MAJOR ELECTRONIC RACK PROBLEM. THIS IS A LAW SUIT WAITING TO HAPPEN. SOMETIMES WHEN JUST A SMALL UNEVENNESS IN THE ROAD APPEARS, IT IS HARD TO GET CAR OUT, AND CAR ROLLS FROM SIDE TO SIDE BECAUSE OF PRESSURE NEEDED, BECAUSE THE POWER STEERING WAS NOT AVAILABLE. CAR AT TIMES IS ALSO EASIER TO STEER TO THE LEFT, THEN TO THE RIGHT. THIS STEERING IS A MAJOR ISSUE. I JUST TALKED TO A GUY WITH A 2013 C MAX, AND FORD MADE HIM PAY FOR A REPLACEMENT, AS 37,631. THIS IS NOT RIGHT, AND IT IS VERY DANGEROUS. [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11031488

MY VEHICLE HAD A RECALL JUST OVER A YEAR AGO TO GET ALL FOUR DOOR LATCHES REPLACED DUE TO THE SAFETY RISK OF IT BREAKING AND NOT SECURING THE DOOR DURING MOVEMENT. WE HAD THE VEHICLE SERVICED IN JUNE 2016 AND IN SEPTEMBER 2017 THE LATCH FAILED ON THE FRONT PASSENGER DOOR. THIS FAILURE WAS THE EXACT SAME TYPE THAT WAS STATED IN THE INITIAL RECALL. UPON TALKING TO A LOCAL FORD DEALER THEY SAID IT WOULD BE COVERED UNDER A TWO YEAR WARRANTY. THIS WAS NOT THE CASE AND DUE TO THE FACT THAT THE RECALL WAS ALREADY SERVICED THEY WOULD NOT OPEN ANOTHER CLAIM. WHILE TALKING TO ON OF THE SERVICE PROVIDERS HE STATED THAT THE LATCHES WERE NOT A NEW MODEL AND JUST WERE REPLACED WITH THE SAME MODEL THAT WAS PREVIOUSLY ON IT AND WAS JUST A NEW PART. IF A PART IS RECALLED I'D EXPECT A NEW VERSION THAT EXCEEDS THE SAFETY STANDARDS TO BE INSTALLED. I ATTEMPTED TO CONTACT FORD CUSTOMER SERVICE WITH NO HELP AND HAVE SINCE FILED A CLAIM WITH THE BETTER BUSINESS BUREAU.

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2013 FORD FUSION. STARTED HARD SHIFTING APPROX. 3 WEEKS AGO. YOU CAN BE DRIVING AT HIGH RATE OF SPEED (55 TO 75) MPH AND THE TRANSMISSION WILL HARD SHIFT AND LOOSE ACCELERATION. PRESSING ON THE GAS DOES NOT ACCELERATE THE VEHICLE. THE VEHICLE WILL GRADUALLY SLOW DOWN. THE RPM'S WILL REV UP. EVEN PUTTING THE VEHICLE IN MANUAL SHIFT MODE DID NOT SHIFT. SEVERAL TIMES HAD TO PULL TO THE SIDE OF THE ROAD ON THE HIGHWAY AND LET IT SET FOR A FEW MINUTES. OF COURSE THE VEHICLE DID THE SAME THING ABOUT 5 MILES DOWN THE ROAD. CALLED THE DEALERSHIP AND WAS ADVISED THEY ARE HAVING THESE KIND OF ISSUES WITH THIS VEHICLE AND IT SOUNDS LIKE THE SHIFTING MODULE. STATED ITS UNDER WARRANTY FOR 60 THOUSAND MILES. MY VEHICLE IS JUST A LITTLE OVER 58 THOUSAND MILES. CANT BELIEVE FORD IS HAVING THIS ISSUE. VERY DANGEROUS ON THE HIGHWAY. VEHICLE GOES TO DEALERSHIP 10-2-2017

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POWER STEERING ALL OF A SUDDEN WENT OUT ON ME WHILE DRIVING DOWN A MAJOR INTERSTATE

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MY CAR WAS OVERHEATING AND LEAKING COOLANT. THE FORD DEALERSHIP TOOK MY CAR IN FOR RECALL REPAIRS. THEY HAD IT FOR ABOUT 1 WEEK. HOWEVER, MY ENGINE OVERHEATING LIGHT STILL COMES ON AND NOW MY ENGINE FAN SOUNDS LIKE A JET. IT IS SUPER LOUD AS IF THEY ALTERED IT TO KEEP MY CAR FROM OVERHEATING AND NEVER REPAIRED THE RECALL ISSUE. WHEN THE FAN COMES ON SO LOUD, YOU CAN HEAR A LOUD WHISTLE THROUGH MY AV VENTS.

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THE VEHICLE WAS STARTED AND WAS NO MORE THAN 10 MINUTES FROM OUR HOUSE WHEN IT STARTED SMOKING WHILE BEING DRIVEN TO WORK. WITHIN A MINUTE THE CHECK ENGINE LIGHT CAME ON, WITHIN ANOTHER MINUTE THE CAR LOST POWER. THE GAS PEDAL WOULDN'T WORK, ETC ETC. WE WERE ABLE TO COAST INTO A SIDE STREET AND EXIT THE VEHICLE. WITHIN A MINUTE OF THAT HAPPENING IT BURST INTO FLAMES AND WAS COMPLETELY ENGULFED AND DESTROYED.

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TAKATA RECALL MY CAR CAUGHT FIRE AND BURNED. THE FIRE STARTED WHILE DRIVING BUT I WAS UNAWARE. I JUST KEPT SMELLING POPCORN SMELL. I THEN GOT TO MY DESTINATION , PARKED THE CAR 5 MIN. LATER THE FIRE DEPARTMENT CAME IN AND ASKED IF ANY WAS DRIVING A WHITE FORD FUSION. IT'S WAS BBOT QUIT 2 YEARS OLD AND HAD LESS THEN 50 K MILES.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO LONG-LEWIS FORD LINCOLN (2551 JOHN HAWKINS PKWY IN HOOVER, AL) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE WAS REMEDIED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE BATTERY WAS REPLACED ON THREE OTHER OCCASIONS FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED WHILE DRIVING 70 MPH. DURING THE FAILURE, THE POWER STEERING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO CONTROL. SHORTLY AFTER, THE CONTACT WAS INFORMED THAT THE UNDERCARRIAGE OF THE VEHICLE WAS ON FIRE. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE ROAD SHOULDER. THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE POLICE AND FIRE DEPARTMENTS WERE PRESENT AND A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) IN APRIL OF 2017. THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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