Home · 2013 Ford Fusion Energi · Complaints

What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,774)Crash / fire / injury (157)Steering (389)Engine (372)Transmission & drivetrain (280)Body & structure (166)Electrical system (160)Fuel system (144)Seat belts (102)Airbags (98)Latches & locks (85)Brakes (73)

Newest first · 1,774 complaints · page 47 of 71

Dec 14, 2017Wheels

TODAY I VISITED MY LOCAL TIRE STORE TO HAVE MY TIRES BALANCED AND ROTATED AND I WAS NOTIFIED BY THE TECHNICIAN THAT MY LUG NUTS ARE SWELLING AND DELAMINATING WHICH COULD RESULT IN ME BEING STUCK ON THE SIDE OF THE ROAD AND NOT BEING ABLE TO REMOVE THE LUG NUTS WITH THE PROVIDED WRENCH FOR FLAT TIRES. I'M CONSIDERED ABOUT MY SAFETY WHEN AN EVENT LIKE SUCH MAY OCCUR.

NHTSA ODI 11054713

Dec 13, 2017Seat beltsEngine

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS) AND 17V209000 (ENGINE AND ENGINE COOLING). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NOURSE FORD (423 N BRIDGE ST, CHILLICOTHE, OH 45601, PHONE: (740) 773-7913) WHERE IT WAS DIAGNOSED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 8/22/18 *JB

NHTSA ODI 11054432

Dec 11, 2017Steering

POWER STEERING ASSISTANT LIGHT COMES ON AND POWER STEERING DOES NOT WORK. THERE IS RECALLS ON OTHER 2013 FORD FUSIONS FOR STEERING ISSUES BUT NOT ON MINE. THIS COULD HAVE CAUSED ME A SERIOUS ACCIDENT HAD I BEEN NOT JUST PULLING OUT OF MY DRIVE WAY AND ACTUALLY ON THE FREEWAY

NHTSA ODI 11053827

Dec 5, 2017Steering

I USUALLY DRIVE LOCAL ROADS (MAX SPEED 45). THIS MORNING, WHILE DRIVING AT 65 MPH ON INTERSTATE 84, I FELT VIBRATION IN THE STEERING WHEEL. I THOUGHT IT WAS THE NEW TIRES I HAD PURCHASED 2 WEEKS AGO. WHEN I GOT HOME, I NOTICED THAT THE STEERING WHEEL WOBBLED ON THE STEERING COLUMN. I BROUGHT MY CAR TO THE DEALER AND THE TECH TIGHTENED THE BOLT THAT ATTACHED THE STEERING WHEEL TO THE COLUMN. $95.39! THIS IS THE SECOND TIME THIS HAS HAPPENED TO THIS VEHICLE. THE FIRST TIME WAS APPROX. 2 YEARS AGO WHEN ONE OF THE SERVICE TECHS TIGHTENED THE SAME BOLT. (MIKE FEDORSIN) HE DIDN'T CHARGE ME THAT TIME AND THERE WAS NO BILL (STILL UNDER BUMPER TO BUMPER WARRANTY).

NHTSA ODI 11052517

Dec 4, 2017Engine

VEHICLE RECALL RELATED TO LOCALIZED OVERHEATING OF THE ENGINE CYLINDER. RECEIVED NOTICE OF RECALL IN APRIL OF 2017 AND THERE IS STILL NO FIX

NHTSA ODI 11052311

Dec 1, 2017EngineFire

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE IDLING AT A RED LIGHT, THE CONTACT NOTICED BLACK SMOKE COMING FROM THE VEHICLE. UPON INSPECTION OF THE ENGINE COMPARTMENT, THE CONTACT NOTICED FLAMES. THE BATTERY WARNING INDICATOR ILLUMINATED. THE FIRE DEPARTMENT WAS CONTACTED AND THE FLAMES WERE EXTINGUISHED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. HOLMAN FORD LINCOLN MAPLE SHADE (571 NJ-38 MAPLE SHADE, TOWNSHIP, NJ) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT HIS INSURANCE COMPANY WOULD HAVE TO CONTACT THEM IN ORDER TO BE SUBJUGATED. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.

NHTSA ODI 11051731

Nov 30, 2017Steering

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHETHER THE VEHICLE WAS STATIONARY OR DRIVING VARIOUS SPEEDS, THE STEERING WHEEL WOULD BECOME LOOSE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

NHTSA ODI 11051581

Nov 29, 2017Crash1 injury

I WAS DRIVING IN MY CAR, WHEN I BEGAN FEELING LIGHT HEADED AND THEN PASSED OUT. WHEN I AWOKE I WAS IN THE HOSPITAL WITH V-FIB. I HAD MY CAR WORKED ON 2 WEEKS PRIOR TO THE ACCIDENT FOR THE AIR CONDITIONING/CIRCULATION. THEY DID NOT CHECK MY BLOOD FOR CARBON MONOXIDE POISONING AT THE TIME. I NOW HAVE A PACE MAKER AND DEFIBRILLATOR AT 33 YEARS OLD. I AM CONCERNED WITH THE ISSUES THAT FORD IS HAVING WITH THE EXPLORERS AND DID THE SAME THING HAPPEN TO ME IN MY FORD FUSION

NHTSA ODI 11051230

Nov 28, 2017Steering

STEERING WHEEL ON MY 2013 FORD FUSION IS LOOSE. FEELS AS IF THE BOLTS HOLDING THE STEERING WHEEL ARE LOOSE AND THE SITUATION IS GETTING WORSE.FIRST NOTICED IS IN THE STATIONARY POSITION BUT NOW MOVES EVEN WHEN DRIVING.

NHTSA ODI 11050940

Nov 28, 2017Visibility & wipersSeat beltsLatches & locksEngineFire

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE TRAVELING HIGHWAY SPEEDS, THE PASSENGER NOTICED AN ABNORMAL BURNING ODOR. THE CONTACT TURNED ON THE AIR CONDITIONER AND SMOKE EMITTED INTO THE CABIN OF THE VEHICLE. THE VEHICLE LOST POWER AND THE CONTACT WAS ABLE TO SEE FLAMES FROM THE SIDE MIRROR. THE PASSENGER WAS ABLE TO EXIT THE VEHICLE. WHEN THE CONTACT ATTEMPTED TO EXIT THE VEHICLE, THE DOOR JAMMED. THE CONTACT HAD TO APPLY EXCESSIVE FORCE IN ORDER TO EXIT THE VEHICLE. UPON LEAVING THE VEHICLE, IT BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. PRIOR TO THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS), 15V246000 (LATCHES/LOCKS/LINKAGES), 16V875000 (SEAT BELTS), AND 17V209000 (ENGINE AND ENGINE COOLING). SANTA MONICA FORD LINCOLN IN SANTA MONICA, CA PERFORMED THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

NHTSA ODI 11051024

Nov 27, 2017Engine

RECALL #17V-209 ISSUED IN APRIL 2017 AND STILL HAVE NOT RECEIVED THE PARTS FOR THE RECALL REPAIR. CONSIDERING THAT THIS DEFECT COULD CAUSE AN ENGINE FIRE, I FIND THIS EXTREMELY TROUBLING AND IRRESPONSIBLE OF FORD MOTOR IN NOT TAKING CARE OF THIS IN A PROMPT TIME FRAME.

NHTSA ODI 11048685

Nov 26, 2017Electrical system

THE DRIVERS SIDE HOOD LATCH THAT HAS A MICRO SWITCH TO WARN IF THE HOOD IS OPEN TO SAFETY LATCH. MY ISSUE IS THE WARNING WILL NOT SHUT OFF. PROFESSIONALS CHECKED IT AND CANNOT SOLVE THE PROBLEM. IT SEEMS TO BE RELATED TO A COMPUTER ISSUE ? CAR WAS AND IS IS STATIONARY.I READ SEVERAL OTHERS WITH THIS SAME PROBLEM AND RECEIVED SOME BAD ADVICE ,LIKE CUTTING WIRES ETC.

NHTSA ODI 11048469

Nov 22, 2017Steering

I TURNED MY STEERING WHEEL ALL THE WAY TO THE LEFT WHILE THE VEHICLE WAS STATIONARY, AND I HEARD A NOISE FROM THE FRONT END. THE POWER STEERING STOPPED WORKING AND TWO WARNING MESSAGES APPEARED ON MY DASH. MY MECHANIC FOUND THAT THE STEERING MOTOR BOLTS HAD CORRODED AND BROKEN, CAUSING THE MOTOR TO DETACH FROM THE STEERING GEAR. I LEARNED THAT THERE WAS A RECALL FOR THIS PROBLEM. ON CALLING FORD I WAS TOLD THAT THE RECALL SERVICE HAD BEEN PERFORMED ON JUNE 8, 2015; HOWEVER, THE BOLTS STILL FAILED LESS THAN 30 MONTHS LATER.

NHTSA ODI 11047966

Nov 21, 2017Brakes

PREMATURE AND SUDDEN REAR BREAK FAILURE OF BOTH PASSENGER AND DRIVER SIDE: SINCE PURCHASE CAR SHOWED MODERATE VIBRATION UPON HEAVY BREAKING BUT APPEARED TO FUNCTION NORMALLY PRIOR TO TOTAL REAR BRAKE FAILURE. A SUDDEN SCREECHING NOISE SHOWED UP COMPING FROM THE REAR OF THE VEHICLE ALONG WITH A NOTICEABLE LOSS OF BREAKING POWER. UPON IMMEDIATE VISUAL INSPECTION THE REAR BREAK PADS WERE COMPLETELY WORN WITH ONLY 18,983 MILES SINCE PURCHASED IN 2014. THE WORN PADS SHOWED TO CAUSE IMMEDIATE AND SIGNIFICANT DAMAGE TO THE BREAK DISCS. PREMATURE WEAR AND DAMAGE TO THE DISCS WERE NOT COVERED BY THE VEHICLE'S WARRANTY AS THE VEHICLE EXCEEDED IT FOR 4 MONTHS OR ANY CURRENT RECALL.

NHTSA ODI 11047792

Nov 21, 2017Seat belts

REAR CENTER PASSENGER SEAT STOPS WORKING AND LOCKS UP IN THE FOLDED-DOWN SEAT POSITION MAKING THE TWO PASSENGER-SIDE SEATS UNUSABLE OR USABLE BY DISENGAGING THE SEAT BELT COMPLETELY. THIS REPEATABLE DEFECT OCCURS WHEN THE PASSENGER-SIDE REAR SEAT IS FOLDED DOWN. THIS CAUSES THE SEATBELT TO LOCK-UP AND THEREFORE IMPEDES RETURNING THE SEAT TO THE NORMAL RAISED POSITION. THE USER EITHER LOOSES THE AVAILABILITY TO USE THE SEAT OR USE IT IN A MATTER THAT IT WAS NOT INTENDED WHILE SEATING A PASSENGER WITH NO RESTRAINING DEVICE AS THE RESTRAINING DEVICE IS STUCK HOLDING THE BACKREST DOWN. IT SHOULD BE OF ADDITIONAL CONCERN THAT THIS DEFECT MAY BE AN INDICATION OF GREATER DANGERS IF IT IS AN INDICATION OF A GENERAL FAILURE OF THE RESTRAINING SYSTEM THAT MAY NOT FUNCTION PROPERLY UPON A COLLISION.

NHTSA ODI 11047796

Nov 17, 2017Body & structureLatches & locks

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE REAR PASSENGER DOOR REMAINED AJAR AND THE DOOR AJAR INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO GALPIN FORD (15505 ROSCOE BLVD, VAN NUYS, CA 91343) WHERE IT WAS DIAGNOSED THAT THE REAR DOOR WAS DEFECTIVE. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER STATED THAT THE VEHICLE HAD ALREADY BEEN REPAIRED PER THE RECALL. THE FAILURE MILEAGE WAS 88,321.

NHTSA ODI 11046980

Nov 17, 2017Engine

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (PEORIA FORD, 9130 W. BELL ROAD, PEORIA, AZ 85382) WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS TO REMEDY THE VEHICLE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,788.

NHTSA ODI 11047009

Nov 17, 2017Electrical systemAirbagsSeat beltsLatches & locksEngineFire

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED SEVERAL TIMES. THE CONTACT STATED THAT THE VEHICLE KEPT OVERHEATING AND WAS SLOW TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE REPLACED AND RECOMMENDED THAT THE VEHICLE BE TOWED TO THE DEALER. THE DEALER (COUNTRY FORD, 95 GOODMAN RD E, SOUTHAVEN, MS 38671, (662) 349-4300) MADE NO MENTION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS NOT INFORMED THAT THE RECALL NEEDED TO BE COMPLETED. THE DEALER REPLACED THE COMPUTER AND DID NOT MENTION ANYTHING ABOUT NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS AND SEAT BELTS), 15V246000 (LATCHES/LOCKS/LINKAGES), AND 16V875000 (SEAT BELTS). IN ADDITION, THE DEALER MADE NO MENTION OF THE MANUFACTURER SERVICE CAMPAIGN (15R01) FOR THE EPS MOTOR BOLTS - REGIONAL AND (14N02) FOR THE EXTENDED WARRANTY COVERAGE FOR PCM RE-PROGRAMMING. WITHIN THREE WEEKS OF THE DEALER'S REPAIR, THE CONTACT TURNED ON THE HEAT AND NOTICED A STRONG ODOR COMING FROM THE VENTS. THE VEHICLE STARTED SMOKING UNDER THE HOOD AND CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE BY THE INSURANCE COMPANY WHO WAS TO INVESTIGATE THE CAUSE OF THE FIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11047018

Nov 14, 2017Transmission & drivetrain

TRANSMISSION HAS HAD PROBLEMS SINCE 16,000 MILES WHEN I FIRST BOUGHT THE CAR. HAD IT IN MANY TIMES FOR ISSUES WITH THE TRANSMISSION NOT SHIFTING PROPERLY AT HIGH WAY SPEEDS. WOULD SLOW DOWN AND MOVE OVER TO PASSING LANE AND SPEED UP AND IT WOULD JERK. PARK TO DRIVE AND PARK TO REVERSE WOULD ALSO HAVE THE SAME ISSUES. 3 DEALERS LATER THEY FINALLY FOUND SOLENOIDS AND ANOTHER PART WAS BAD (ABOUT 90,000 MILES) FOR SOMEONE TO FINALLY FIND THE PROBLEM. HAD IT BACK IN 3 MONTHS LATER TO HAVE THE SAME PARTS REPLACED AGAIN AS THEY WENT OUT. JUST TOOK IT IN NOV. 2017 A YEAR LATER AND AM BEING TOLD THE TRANSMISSION IS BETTER OFF BEING REPLACED. I COMPLAINED EVERY 5,000 MILES AT OIL CHANGES TO THE DEALER ABOUT THE PROBLEM THAT SHOULD HAVE BEEN CAUGHT UNDER WARRANTY. I'M NOW STUCK WITHOUT BEING ABLE TO DRIVE MY CAR DUE TO $3,000 ESTIMATE FOR WHAT IS WRONG THAT THEY KNOW OF BEFORE OPENING THE TRANSMISSION UP WHICH COULD RESULT IN MORE $$ OR PAY $5,000 FOR A REMANUFACTURED ONE.

NHTSA ODI 11045869

Nov 14, 2017Engine

JUST HAD THE WATER PUMP REPLACED ON THE VEHICLE FOR THE 3RD OR 4TH TIME NOW. VEHICLE HAS ALWAYS BEEN LOOSING COOLANT SINCE I BOUGHT IT. THEY HAVE REPLACED THE BLOCK HEATER JUST ABOUT AS MANY TIMES ALSO. THEY NEVER REALLY SEEM TO BE ABLE TO FIGURE OUT WHERE ITS COMING FROM AND I'M QUITE CONCERNED THAT NO ONE SEEMS TO ACTUALLY HAVE IT FIGURED OUT. FIRST PROBLEM WAS AT 20,000 MILES, 50,000 MILES, 80,000 MILES AND 131,000 MILES. THERE IS A RECALL FOR COOLANT LEAKING ONTO THE EXHAUST AND STARTING A FIRE BUT I'M STILL BEING TOLD THAT THERE IS NO FIX FOR THAT ISSUE YET. I WAS NOTIFIED BACK IN MARCH OF 2017 ABOUT THAT ISSUE.

NHTSA ODI 11045870

Nov 14, 2017Engine

CAR WILL SPORADICALLY GO INTO LIMP HOME MODE WHILE DRIVING. NEVER SEEMS TO BE AN ISSUE WHILE PARKED OR NOT MOVING. THE WRENCH LIGHT COMES ON AND I HAVE TO PULL OVER AND LET IT SIT FOR A GOOD 15 TO 20 MINUTES. I CAN THEN START IT BACK UP AND IT RUNS LIKE THERE IS NO PROBLEM. MECHANIC CAN'T FIND THE ISSUE BECAUSE THE CHECK ENGINE LIGHT DISAPPEARS AND NO ERROR CODE IS GIVEN. HAPPENS ON THE HIGHWAY AND REGULAR CITY STREETS. SEEMS TO BE RELATED TO A KNOWN ISSUE WITH THIS CAR. HAPPENS A FEW TIMES A YEAR BUT SEEMS TO BE GETTING WORSE. ELECTRONIC THROTTLE BODY MALFUNCTION NHTSA PRELIMINARY EVALUATION #PE13003

NHTSA ODI 11045895

Nov 14, 2017

MY CAR IS 4 YEARS OLD WITH 35,200 MILES ON IT. MY CENTER CONSOLE SCREEN STOPPED WORKING. BECAUSE OF THE DESIGN OF THE CAR I NO LONGER CAN OPERATE THE SYNC INTERFACE, SOUND, NAVIGATION, PHONE INTERFACE AND LIMITED CONTROL OF HEATING AND COOLING IN THE CABIN. I TOOK THE VEHICLE INTO THE DEALERSHIP AND THE DIAGNOSIS IS A FAILED APIM. INTERESTINGLY FORD HAS GIVEN EXTENDED WARRANTY STATUS FOR THIS VERY ISSUE WITH 2013 FORD FUSIONS BUT IT DOES NOT APPLY TO MY VIN. IT'S OBVIOUSLY THE SAME ISSUE BUT NO ONE HAS EXTENDED THE COVERAGE TO MY VEHICLE. WHAT CAN BE DONE TO CORRECT THIS OMISSION?

NHTSA ODI 11045962

Nov 9, 2017Transmission & drivetrainElectrical systemEngine

ON WAY TO WORK I ON THE MORNING OF 10-12-17 GOING ABOUT 75MPH ON INTERSTATE AND ALL THE SUDDEN THERE WAS A DING AND FLASH OF RED (CHECK ENGINE LIGHT) ON THE DASHBOARD STATING ENGINE OVERHEATING AND ENGINE SHUT DOWN AND CAR BASICALLY WENT INTO NEUTRAL. I LOST ALL POWER, RADIO, LIGHTS ETC. WITH THE MOMENTUM I HAD BUILT UP GOING 75 I WAS ABLE TO MAKE IT ACROSS THE 4 LANES TO THE SHOULDER. AN OHIO STATE TROOPER STOPPED TO ASSIST AND WAS DUMB FOUNDED WHEN HE SAY THERE WAS NO POWER, THE CAR WOULD NOT TURN ON. I CALLED THE DEALERSHIP SPOKE WITH JAY AND ADVISED THAT CAR WAS BEING TOWED IN. SERVICE DEPARTMENT AT FORD IS STATING THAT IT'S A SAFETY FEATURE TO STOP FIRE FROM HAPPENING, BUT HONESTLY HOW SAFE IS TO HAVE THE ENGINE AND ALL ELECTRICAL POWER COMPLETELY SHUT DOWN ON INTERSTATE. IT WAS A MATTER OF SECONDS BETWEEN DING, LIGHT AND LOSS OF POWER. CAR WAS TOWED IN USING MY AAA MEMBERSHIP ON A FLATBED TO LIBERTY FORD IN BRUNSWICK, OHIO. I WAS ADVISED LATER THAT DAY THAT IT WAS THE WATER PUMP AND HAD NOTHING TO DO WITH THE SENSOR THAT WAS RECALLED. I HAD TO USE PTO FOR WORK ON THURSDAY AND CAR WAS READY FOR PICK UP ON 10-13-17 AROUND LUNCH TIME. ON 10-13-17 I HAD TO LEAVE WORK EARLY TO GET TO DEALERSHIP BEFORE THEY CLOSED AT 6PM OTHERWISE I WOULD BE CHARGED $50.00 FOR THE LOANER IF RETURNED ON SATURDAY MORNING. I PICKED UP MY CAR AND IT COST ME @$107.00 FOR THE DEDUCTIBLE SINCE THEY ARE STATING IT HAD NOTHING TO DO WITH THE RECALL AND THAT IT WAS THE WATER PUMP. ON THE AFTERNOON OF 10-14-17 (@ 12:30-12:45PM) DRIVING IN MEDINA AREA ON WAY TO EVENT WITH NIECE IN THE CAR THE CHECK ENGINE LIGHT CAME ON AGAIN. SEE ATTACHED FOR FULL COMPLAINT AND DOCS

NHTSA ODI 11044810

Nov 5, 2017Engine

I WAS DRIVING MY CAR AN IT WASN'T HOT OR ANYTHING I WENT INTO THE STORE CAME OUT STARTED MY CAR DROVE FOR 5 SECS AN MY CAR SHUTS OFF SAYS COOLANT OVERHEATED AN DOESN'T START BACK UP NEVER HAD THAT PROBLEM BEFORE I LOOK IT UP AN THERE'S A RECALL FOR IT I CALL TRI COUNTY FORD IN MABANK AN THEY COME GET IT AN SAY IT'S JUST A HOSE LEAK. NEVER ONCE WAS MY CHECK ENGINE LIGHT ON BUT AFTER I GOT IT BACK A WEEK LATER IT COMES ON AN I FIND OUT IT'S A COOLANT BYPASS VALUE AN A LITTLE WRENCH TOOL POPS UP AN NO ONE KNOWS WHAT THAT MEANS AN THE FORD PLACE SAYS IT'S NOT UNDER RECALL ANYMORE AN ILL HAVE TO PAY TO FIX IT. O ALSO MY THING WHERE YOU PUT WATER WAS JUST WHERE IT NEEDED TO BE ALSO BUT THERE WAS COOLANT ON MY ENGINE FORD NEVER TOLD ME WHY SO IM GUESSING FROM THE HOSE LEAK

NHTSA ODI 11043379

Nov 4, 2017

TAKATA RECALL

NHTSA ODI 11043269

← NewerOlder →

Working with the data? Download all 1,774 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Ford Fusion Energi verdict →