What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE STATIONARY, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE RIGHT SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. THE CONTACT, AN INDEPENDENT MECHANIC, STATED THAT THE THROTTLE BODY WAS FAULTY. BAYSTATE FORD IN SOUTH EASTON, MASSACHUSETTS (703 WASHINGTON ST) WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL FOR THE THROTTLE BODY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 42,160.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUNNY KING FORD IN ANNISTON, ALABAMA AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE CONTACT WOULD HAVE TO PAY A DIAGNOSTIC FEE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 70,155.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE MAKING A LEFT TURN, THE FRONT PASSENGER DOOR OPENED WITHOUT WARNING. THE CONTACT HAD THE VEHICLE SERVICED PER NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) IN JULY OF 2016 AT HIXSON FORD OF LEESVILLE (11981 LAKE CHARLES HWY, LEESVILLE,LA, 714460), BUT THE REMEDY FAILED TO REPAIR THE RECALL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (RAY SKILLMAN FORD AND SOUTHSIDE HYUNDAI, 1250 US-31, GREENWOOD, IN 46143) WHERE IT WAS DIAGNOSED THAT THE PAWL SPRING OF THE DOOR LATCH FAILED. THE DEALER STATED THAT BECAUSE THE VEHICLE WAS SERVICED UNDER THE INITIAL RECALL, IT WOULD BE AN OUT OF POCKET EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. UPDATED 10/06/17 *BF UPDATED 10/13/2017*JS

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CAR OVERHEATED AND NEXT DAY IT DIDN'T STARTED.

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"POWER STEERING MALFUNCTION" WARNING APPEARS QUITE OFTEN DURING DRIVING AND DISSAPEAR WITHIN FEW SECONDS.

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2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE MPG ISSUES. *LD THE CONSUMER STATED THE VEHICLE HARDLY EXCEEDS 19 MPG IN THE CITY AND NEVER EXCEEDED 31 MPG ON THE FREEWAY. THE DEALER AND MANUFACTURER ADVISED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MPG ADVERTISED WAS MERELY AN ESTIMATE. THE CONSUMER BELIEVED THE ESTIMATE WAS TOO FAR OFF. UPDATED 09/11/2017*JS

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (PARKWAY FORD, 2104 PETERS CREEK PKWY, WINSTON-SALEM, NC 27127, (877) 836-4271) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE INTERIM NOTICE INDICATED THAT THE SECOND LETTER WOULD BE SENT IN 2017 WITH NO SPECIFIED DATE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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MY VIN WAS APART OF THE FORD RECALL FOR THE COOLANT SYSTEM TO FAIL AND CAUSE THE CAR TO OVERHEAT, AND IN SOME CASES CAUSE ENGINE FIRES. MY CAR DID OVERHEAR, I TOOK IT TO PERRY FORD IN NATIONAL CITY, AND THEY PUT IN THE RECALL PART. 2 WEEKS LATER THE CAR OVERHEATED AGAIN DUE TO SUBSEQUENT DAMAGE CAUSED BY THE INITIAL OVERHEATING. THIS TIME THEY SAID THEY WILL NOT NOT FIX ANYTHING AND SAID I WOULD HAVE TO PAY $1100 TO REPLACE THE ISSUES. I SPOKE WITH THE FORD COMPANY AND THEY SAID THEY WILL NOT PAY FOR ANYTHING TO BE FIXED EITHER.

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CAR WILL STALL WHEN IT IS IT IS LOW RPM. IT IS MORE LIKELY TO STALL AFTER I HAVE FUELED UP MY CAR FROM IT BEING LOW ON CALLS. I CAN SEE THE CAR SHUDDERING AND THEN DROP THE RPM VERY LOW. IT HAS DIED WHEN I HAVE BEEN IN TRAFFIC BEFORE WHEN I'M STOPPED AT A LIGHT. IT HAS DIED WHEN I WAS LEAVING FOR WORK AND BACKING OUT OF MY DRIVEWAY. I NOTICED THE ISSUE OF THE CAR SHUDDERING WHEN I'M DRIVING AT LOW RPM AND EVEN WHEN I'M COASTING DOWN A HILL. I HAVE WENT TO THE DEALERSHIP SEVERAL TIMES FOR THIS ISSUE AND THEY HAVE NEVER ELIMINATED THE PROBLEM. IT MAY HAVE GOT A LITTLE BETTER WHERE IT DOESN'T DIE AS MUCH BUT I DEFINITELY HAVE TO PAY CLOSE ATTENTION WHEN I JUST GET FUEL OTHERWISE I'M AFRAID MY CALL WILL STALL AT A STOPLIGHT. I CALLED FORD'S CUSTOMER SERVICE TODAY TO SEE IF THERE WAS ANYTHING RELATED TO MY ISSUE AS A RECALL BUT THERE WAS NOT. I ASKED THE LADY IF SHE HAS HEARD OF THIS ISSUE AND SHE SAID THAT IT'S A FAIRLY COMMON PROBLEM SHE HEARS ABOUT THE FUSION AND OTHER FORD MODELS "SHUDDERING". MOST RECENTLY I HAVE HAD MY BATTERY REPLACED. PREVIOUSLY I HAD WARRANTY WORK DONE IN 2016 FOR THE FUEL PRESSURE SENSOR TO BE REPLACED THAT COST $100 DEDUCDIBLE. NEITHER OF THESE REPAIRS MADE ANY SIGNIFICANT DIFFERENCE. I ALSO EXPERIENCE THAT AT LOW RPM THERE IS HESITATION WHEN ACCELERATING. THERE WAS OTHER PEOPLE I FOUND ONLINE THAT HAVE THESE ISSUES AND THEY SUGGESTED THE "ELECTRONIC THROTTLE BODY" FIXED THEIR ISSUE AND THEY WERE COVERED BY A EXTENDED WARRANTY CUSTOMER SATISFACTION PROGRAM, BUT APPARENTLY MY VIN IS NOT IN THAT LIST.

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TAKATA RECALL I WAS DRIVING MY CAR A COUPLE MONTHS AGO AND ALL OF A SUDDEN IT STOPPED ALLOWING ME TO PUSH THE GAS TO DRIVE AND THE HEAT INDICATOR TOLD ME IT WAS OVERHEATING WITHOUT GIVING ME WARNING. I TOOK IT TO THE DEALERSHIP THEY SAID IT EAST A RECALL AND I PAID CLOSE TO 400 FOR THEM TO FIX AND THEN A RECALL LETTER CAME OUT ADVISING TO WATCH COOLANT LEVELS FOR OVERHEATING ETC. WHILE DRIVING THE OTHER DAY 09/01/2017 MY CAR DID THE SAME THING AND WAS SHOWING IT WAS OVERHEATING WITHOUT WARNING AND NOW THEY ARE TELLING ME AGAIN THAT I HAVE TO PAY FOR THE ISSUE OUT OF POCKET WHICH IS UNFAIR SINCE THE RECALL IS NOT SOMETHING I HAVE CONTROL OVER. I JUST WANT IT FIXED REPLACED OR A REFUND FOR THE PURCHASE PRICE OF MY CAR MINUS THE DEPRECIATION. PLEASE HELP ME GET THIS FIGURED OUT. IF ANY ADDITIONAL INFORMATION IS NEEDED FROM ME PLEASE LET ME KNOW. I SHOULD HAVE THE RECEIPT OF WHEN I PAID ORIGINALLY BUT IT'S IN THE CAR AT THE DEALERSHIP.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS STARTED, THE AIR CONDITIONER AND POWER WINDOWS FAILED TO OPERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE WEATHER WAS EXTREMELY HOT. THE CONTACT CALLED AKINS FORD AT (800) 282-7872 (LOCATED AT 220 W MAY ST, WINDER, GA 30680) WHERE THE DEALER STATED THAT THE WARRANTY ENHANCEMENT ON THE ABS WAS FAILING, AND COULD POSSIBLY BE THE CAUSE OF THE FAILURE. THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,600.

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15S16 RECALL. MY VEHICLE WAS SUBJECT TO FORD RECALL 15S16. PARTS WERE REPLACED UNDER RECALL ABOUT 18 MONTHS AFTER THE REPAIR WAS DONE MY DOOR LATCH FAILED AGAIN.

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RECALL #17S09 THIS HAS NOT HAPPENED BUT THERE HAS BEEN A RECALL SINCE I BELIEVE 3/17. OVERHEATING OF THE CYLINDER HEAD WHICH COULD CAUSE A FIRE UNDER THE HOOD. HAVE NOT HEARD ANYTHING FROM FORD ON THIS RECALL. IT SAYS THERE HAS BEEN NO REMEDY. SEEMS LIKE AN EXCESSIVE AMOUNT OF TIME TO REMEDY THIS PROBLEM.

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A RECALL WAS ISSUED EARLY THIS YEAR SAYING THAT MY CAR COULD POTENTIALLY CATCH ON FIRE. THEY WON'T HAVE THE PARTS AVAILABLE UNTIL SOMETIME IN Q4...I DON'T FEEL SAFE DRIVING MY CAR ANYMORE AS I DRIVE ABOUT 100 MILES/DAY.

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ON FEB. 10, 2016, DEFECTIVE DOOR LATCHES ON MY 2013 FORD FUSION HYBRID WERE REPLACED AT WALKER FORD/CLEARWATER, FL DUE TO A RECALL NOTICE. ON AUG. 24, 2017, THE DOOR LATCH ON THE FRONT PASSENGER DOOR FAILED. THE SAME DEALER REPLACED THE FAILED LATCH ON AUG. 26, 2017. I WAS TOLD THAT BECAUSE THE REPLACEMENT PART IS NOT UNDER RECALL AND IS OUTSIDE THE 12 MONTH WARRANTY THAT I AM RESPONSIBLE FOR REPLACEMENT AND REPAIR COSTS. WHEN I STATED THAT I WOULD REPORT THE FAILED LATCH TO THE NHTSA GIVEN THE VARIOUS RECALLS DUE TO FORD DOOR LATCH DEFECTS, THE SERVICE MANAGER SAID HE WOULD CHECK WITH HIS MANAGER ABOUT WAIVING THE COST OF REPAIRS AND HAS NOT YET CHARGED ME. ONLY THE ONE DOOR LATCH WAS REPLACED. I AM CONCERNED THAT THE REPLACEMENT PARTS USED TO REMEDY THE PRIOR RECALL ARE ALSO DEFECTIVE. THE DOOR LATCH FAILED WHILE THE VEHICLE WAS STATIONARY AWAY FROM HOME, WHILE I WAS RUNNING ERRANDS.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE ENGINE FAILED AND OVERHEATED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO GREEN FORD (9001 EAST COLONIAL DRIVE, ORLANDO, FLORIDA 32817 (407) 515-6431) IN MAY OF 2017 TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE). THE REPAIR DID NOT CORRECT THE FAILURE AND THE ENGINE OVERHEATED SEVERAL TIMES AFTER THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 20 MPH, THE PASSENGER DOOR INDEPENDENTLY OPENED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (BERKLEY FORD, 1511 US-52, MONCKS CORNER, SC 29461) WHERE IT WAS DIAGNOSED THAT THE LATCH FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) WAS PERFORMED ON THE VEHICLE IN JUNE OF 2016. THE MANUFACTURER INFORMED THE CONTACT THAT A RECALL WAS A ONE TIME FREE REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000. ...UPDATED 10/19/17 *BF *JS

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR PASSENGER DOOR FLEW OPEN. THE CONTACT STATED THAT ALL FOUR DOORS WERE REPAIRED PER AN UNKNOWN RECALL A LITTLE OVER A YEAR AGO. THE VEHICLE WAS TAKEN TO THE DEALER (SWANSON FAHRNEY FORD IN SELMA, CA, 559-896-4121) WHERE IT WAS STATED THAT ALL FOUR DOORS WERE RECALLED AND REPAIRED; THEREFORE, THE DEALER WOULD NOT BE RESPONSIBLE FOR THE CURRENT FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER TO CHECK ON THE WARRANTY. THE DEALER STATED THAT THE WARRANTY EXPIRED. THE DOOR WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

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I BOUGHT A 2013 FUSION USED LAST YEAR I HAVE HAD THE CAR DIE GOING 70MPH ON THE FREEWAY SEVERAL TIMES AND I HAVE HAD THE DOOR FLY OPEN GOINV 70 MPH ON THE FREEWAY AND THEN WONT CLOSE . LAST WEEK MY CAR WOULDNT GO UNDER 80 MPH WHITE SMOKE BARRELING FROM THE EXAUST WITH TWO DAYS PREVIOUS A LOW COOLANT WARNING COOLANT WAS ADDED . CAR SMELT LIKE DIESEL FUEL BURNING . WENT THRU A TANK OF GAS IN 30 MIN AND THE CAR NOW SITS AT FORD SINCE THE 5TH OF AUGUST WAITING FOR TECH TO LOOK AT IT. I ALREADY KNOW ITS IS A SITUATION THAT FORD NEEDS TO RECALL AFTER READING ALL THESE COMPLAINT. I COULD HAVE DIED AND MY KIDS IM SO UPSET

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO PUT ON THE FRONT PASSENGER SEAT BELT, THE SEAT BELT REMAINED IN THE RETRACTED POSITION. THE VEHICLE WAS TAKEN TO SANDERSON LINCOLN (2121 W BELL RD, PHOENIX, AZ 85023) WHERE IT WAS DETERMINED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE CONTACT TO GO BACK TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

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REAR PASSENGER DOOR WILL NOT LATCH WHEN WAS PARK. CANNOT CLOSE DOOR.

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TOOK FUSION IN FOR RECALL 16S42 CONCERNING SEATBELT PRETENTIONERS ON 08AUG17. NO AIRBAG WARNING LIGHT WAS ILLUMINATED ON THE DASH, WHEN WE WENT TO PICKUP THE CAR THE LIGHT WAS ON. THE DEALERSHIP HAD NOT SEEN THE LIGHT AND REFUSED TO CHECK OUT THE PROBLEM BEFORE MY WIFE LEFT THE DEALERSHIP. I BELIEVE THAT DURANGO MOTOR COMPANY, DURANGO COLORADO SHOULD HAVE TAKEN RESPONSIBILITY OF CHECKING THE SYSTEM.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT ANY SPEED, THE FRONT PASSENGER DOOR DID NOT LATCH, CAUSING THE DOOR TO OPEN. THE VEHICLE WAS TAKEN TO THE DEALER (BILLY HOWELL FORD IN CUMMING, GA) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH SPRING NO LONGER WORKED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,000.

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MY 2013 FORD FUSION CAUGHT ON FIRE WHILE MY FAMILY AND I WERE DRIVING ON THE 405 FREEWAY. WE BARELY GOT OUT ALIVE AND THE CAR WAS COMPLETELY INCINERATED...BURNT TO PIECES ! IRECEIVED A RECALL FOR ENGINE FIRES AFTER THE CAR CAUGHT FIRE AND NEARLY TOOK OUR LIVES!!. MY 8 YEAR OLD DISABLED DAUGHTER IS SO TRAUMATIZED FROM THIS CAR FIRE. I DON'T KNOW HOW FORD CAN CONTINUE TO STILL MAKE THESE DEATH TRAP CARS.

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REAR PASSENGER DOOR OPENED UP IN THE MIDDLE OF DRIVING. IT WOULD NOT CLOSE. IT SEEMS LIKE THE LATCH OPERATION IS NOT WORKING. THERE IS A CURRENT RECALL ON 2013 FORD FUSION REGARDING DOOR LATCH BUT SERVICE ADVISOR AND FORD INFORM ME THAT MY PARTICULAR CAR IS NOT PART OF RECALL EVEN THOUGH IT IS EXACT SAME ISSUE AS DESCRIBED IN RECALL 15S16. I WAS LUCKY THAT MY DOOR OPENING AUTOMATICALLY DID NOT HIT ANYONE.

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