What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE SHIFTER WAS IN THE PARK POSITION, THE VEHICLE SUDDENLY DROVE BACKWARDS. THE DRIVER IMMEDIATLEY USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (ADAMSON FORD, 1922 2ND AVE. S., BIRMINGHAM, AL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.

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CURRENTLY OUR VECHICLE IS BACK IN THE DEALERSHIP. WE ARE A FORD DRIVING FAMILY. THIS CAR HAS BEEN NOTHING BUT TROUBLE. EVERY RECALL. WE HAD TO REPLACE THE FUEL PUMP, DUE TO AIR IN TANK. THEN PAID 2000$ AND HAD IT FOR 2WKS. THIS WAS AT THE END OF JULY 2018. FOR LECTRONIC ISSUE. NOW, THE NEW PROBLEM THE DEALERSHIP CAN'T FIGURE OUT HOW TO FIX IT. WE WERE BACKING OUT OF OUR DRIVE. BLACKTOP DRIVEWAY. ONCE YOUR SHIFT INTO DRIVE FORWARD THE CAR SHUTS OFF. A MECHANIC SYMBOL APPEARS. WE HAD IT TOWED TO THE AUTOMAX FORD SERVICE IN KILLEEN TX 76544. THIS IS A BAD SIGN. WE DID BUY IT USED, THINKING IT WAS A GOOD DEAL BUT THINK THIS VECHICLE HAS BEEN IN AN ACCIDENT. IT HAD HAIL DAMAGE ON IT THAT THE DEALER DIDN'T EVEN SEE THAT, I DID AND THEY FIXED THAT. I TOLD THE DEALER THIS WILL BE THE LAST FORD VECHICLE.THIS EXPERIENCE IS LEAVING A BAD TASTE IN OUR MOUTHIES. WE ARE SEEKING SOME ASSISTANCE HERE ON THIS PROBLEM. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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RECALL ON DOOR LATCH WAS SERVICED ON NOV 3 2017 AT 85000 MILES. AND THE SAME PROBLEM OCCURED WITH THE FRONT PASSENGER DOOR. CONTACTED HENNESSY FORD IN ALPHARETTA GA THAT DONE THE RECALL AND SAYS THERE'S NO WARRANTY ON RECALL REPAIRS.

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DOOR LATCH FAILURE

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING FAILED AND THE CONTACT CRASHED INTO A CURB. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO LUCAS FORD (900 US-130, BURLINGTON, NEW JERSEY 08016, (609) 386-3100) WHERE IT WAS DIAGNOSED THAT THE POWER ASSIST ECU FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000. *TT CONSUMER STATED VEHICLE WAS REPAIRED. *JB

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TAKATA RECALL DOOR LOCK IS STAYING UNLOCK WHILE DRIVING DOWN THEROAD

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A LETTER WAS MAILED TO ME ON APRIL 2017 INFORMING ME OF SAFETY RECALL 17S09. WE HAVE BEEN IN CONTACT WITH OUR LOCAL DEALERSHIP TO HAVE THIS INSPECTED AND REPAIRED WHEN PARTS BECAME AVAILABLE. THE SPECIAL ORDER FOR PARTS WAS NOT PLACED UNTIL 7/3/18. THEY HAVE NOT COME IN YET, PER OUR LOCAL DEALERSHIP, AND I HAVE DOCUMENTATION OF ALL OF THIS. ON SATURDAY 8/8/2018 THE FIRE DEPARTMENT WAS CALLED TO MY RESIDENCE TO PUT OUT AN ENGINE COMPARTMENT FIRE DUE TO THISRECALL ISSUE. THE ENGINE STARTED SMOKING AS I PULLED INTO MY DRIVEWAY WITH MY 6 YEAR OLD DAUGHTER IN THE CAR. NO WARNING LIGHTS OR ENGINE OVERHEATING SIGNALS HAD ALERTED ME. THE FIRE ESCALATED VERY QUICKLY, AND FLAMES WERE SEEN COMING DROM UNDER THE HOOD AND ON THE UNDERSIDE OF THE CAR. THE VEHICLE IS A TOTAL LOSS, AND THIS HAS CREATED A MAJOR FINANCIAL HARDSHIP FOR OUR FAMILY.

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THE TRANSMISSION IN MY FORD FUSION 2013 HAD TO BE SERVICED AT ONCE NOW 2 YEARS LATER I AM BEING TOLD I NEW A NEW TRANSMISSION. THE CAR HAS BEEN AN ONGOING PROBLEM.

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WHEN STARTING TO DRIVE THE CAR IT HAS SOME SLIPPING AND HESITANCY GOING FROM FIRST TO SECOND GEAR AND SECOND TO THIRD. ONCE IT GETS TO THIRD GEAR IT USUALLY RUNS FINE. WHEN PLUGGED IN TO DIAGNOSIS THE ERROR FOR SOLENOID COMES UP. IT IS CURRENTLY AT THE DEALERSHIP TO BE FIXED. WHEN ONLINE DOING RESEARCH ABOUT THIS PROBLEM I NOTICED A LOT OF SIMILAR COMPLAINTS FROM OTHERS AND NO RECALLS HAVE BEEN ISSUED BY FORD.

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THE TRANSMISSION SHIFTER CABLE BROKE. I SEE WHERE THEY ARE BEING RECALLED, BUT NOT FOR MY VIN NUMBER. THE PART AND LABOR COST ME ALMOST $500. PLEASE HELP ME TO FIND OUT WHY MINE IS NOT COVERED AND HOW DO I GET MY MONEY BACK. IT SHOULD BE COVERED ON MY VEHICLE TOO. ITS A 2013 FORD FUSION. AND THATS WHAT THEY ARE RECALLING.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR HANDLE DETACHED FROM THE DOOR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO KOONS STERLING FORD (46869 HARRY BYRD HWY, STERLING, VA 20164, 703-430-7700) WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED AND THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS-15656745. THE FAILURE MILEAGE WAS 60,000. PARTS DISTRIBUTION DISCONNECT.

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SHIFT CABLE BUSHING FAILURE ARRIVED TO WORK AND PARKED ON A SLIGHT INCLINE ON A CITY STREET. PLACED VEHICLE IN PARK AND EXITED VEHICLE. VEHICLE STARTED TO ROLL BACK EVEN THOUGH IT WAS IN PARK. SHIFTER SAID PARK BUT CAR DASH SAID DRIVE. HAD TO APPLY EMERGENCY BRAKE TO KEEP VEHICLE FROM MOVING. I WAS HALF WAY OUT OF CAR WHEN IT STARTED ROLLING BACKWARD. I HAD VEHICLE TOWED AS I WAS NOT ABLE TO PLACE CAR SHIFTER OUT OF PARK POSITION AND CAR WAS IN PARK AND WOULD ROLL IF I DID NOT APPLY EMERGENCY BRAKE. THERE IS A RECALL ON THIS PART FOR CERTAIN 2013 VEHICLES BUT NOT MINE, I FEEL THAT THIS IS UNSAFE AS I COULD HAVE BEEN INJURED IF I WASN'T ABLE TO STOP MY CAR OR IF SOMEONE OR ANOTHER VEHICLE HAD BEEN BEHIND MY CAR AT THE TIME.

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WHEN DRIVING CAR CUTS OFF AND TRANMISSION NOT IN PARK APPEARS

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE BECAME INOPERABLE WHILE SWITCHING GEARS. THE VEHICLE WAS TOWED TO WALT SWEENY-WEST HILL FORD (LOCATED AT 5400 GLENWAY AVE, CINCINATTI, OH) WHERE IT WAS CONFIRMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). HOWEVER, THE CONTACT WAS CHARGED FOR THE REPAIR DUE TO FORD NOT HAVING THE PARTS UNTIL THE END OF THE THIRD QUARTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 148,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SHIFTED INTO PARK, IT CONTINUED TO MOVE. UPON INSPECTION, THE CONTACT NOTICED THAT THE TRANSMISSION BUSHING LINK WAS DETACHED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JIM SNEAD FORD (LOCATED 2401 W MAIN ST, WAYNESBORO, VA) WHERE THE FAILURE WAS CONFIRMED AND IT WAS RECOMMENDED THAT THE BUSHING BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

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I HAVE A RECALL ON MY CAR TO REPLACE THE TRANSMITION CABLE. I HAD THIS SAME PROBLEM BACK IN 2016. I KNEW BACK THEN THAT THIS WAS A BIG ISSUE AND THAT IT WAS A DEFECTIVE RECALL ISSUE AND I PAID $571.25 TO FIX A TRANMISSION SHIFTER CABLE. I STILL HAVE THE RECEIPT AND ALL THE NOTES THAT THE DEALERSHIP WROTE AND IT MATCHES THIS RECALL. I FILED ACOMPLAINT WITH NHTSA AND NO ACTION TAKEN BACK THEN AND I FEEL SINCE THIS IS A RECALL THAT I SHOULD HAVE NEVER PAID OUT OF POCKET FOR THIS RECALL AND I FEEL I SHOULD GET A REFUND FROM FORD. I ALMOST DIED WHEN I LOST CONTROL OF MY GEAR SHIFT AND I HAD MY CHILDREN IN THE CAR WHEN I LOST CONTROL OF MY 2013 FORD FUSION ON 9/16/16. I COULD NOT GET MY CAR GEAR TO SHIFT AT ALL AND IT WAS MOVING BY ITSELF. IF IT WASNT FOR THE EMERGENCY BRAKE ME AND MY TWO CHILDREN WOULD HAVE CRASHED AND GOT INJURED OR IMJURY SOMEONE ELSE. I HAVE ALL MY PAPERWORK AND WOULD LIKE TO SPEAK WITH SOMEONE FROM I KNEW BACK THEN THAT THIS WAS A MANUFACTURER/DEFECTIVE IN 2016, AND RECEIVED A LETTER DATED AUG 2018 THAT THERE IS A RECALL THAT I PAID FULL PRICE TO REPAIR AND FILED A COMPLAINT WITH NHTSA ABOUT IT, BUT NO ACTION WAS TAKEN BACK THEN. I WOULD LIKE TO FULE A COMPLAINT.

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MY DOOR LATCHES WERE PERFORMING JUST FINE. THERE WAS A RECALL FOR THE DOOR LATCHES, SO I HAD THE RECALL WORK PERFORMED AND THE DOOR LATCHES WERE REPLACED. A MONTH LATER, MY RIGHT REAR PASSENGER DOOR DIDN'T WANT TO SHUT, BUT AFTER A FEW MINUTES IT FINALLY DID. AS I WAS DRIVING DOWN THE ROAD IT CAME OPEN. I FOUGHT WITH MY LOCAL DEALERSHIP TO GET IT REPAIRED THE SAME DAY BECAUSE OF A SAFETY CONCERN. I HAVE 3 KIDS WHO SIT IN THE BACK SEAT WITH A DOOR THAT WILL NOT LATCH AND STAY CLOSED. THAT WAS MARCH. TODAY (AUGUST 30), THE LEFT REAR DOOR DECIDED TO DO THE SAME THING. THEY SAY THEY CAN'T FIX IT UNTIL TOMORROW, WHICH IS EXTREMELY HAZARDOUS CONSIDERING THERE IS NOWHERE ELSE FOR MY CHILD TO SIT AND IT IS THE ONLY VEHICLE I OWN. I ALREADY PERFORMED THE RECALL BACK IN FEBRUARY AND IT SEEMS IT MADE THE PROBLEM WORSE CONSIDERING I HAD NO ISSUES WITH THE LATCHES BEFORE THE RECALL WORK WAS PERFORMED. I'M NOT SO SURE FORD REMEDIED THE LATCH ISSUE WITH THEIR EARLIER RECALL.

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I JUST WANT MY RECALLLS TO BE TAKEN CARE OF THERE ARE 2 OPEN RECALLS I JUST WANT A SAFE VEHICLE FOR ME AND MY FAMILY RECALL # 16V875000 RECALL # 17V209

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I HAVE BEEN GETTING THE RUN AROUND FROM LOCAL DEALERS ABOUT GETTING THE REPAIR ON THE SEATBELT PRETENSIONERS RECALL. I WAS TOLD THE PARTS WERE ORDERED, THEN WAITED A MONTH. CALLED AGAIN, STILL NOT IN. WHEN I CALL CALL BACK, AFTER I ASK ABOUT IT, I GET SENT TO VOICE MAIL WITH NO CALL BACK. IT HAS BEEN 5 MONTHS. A SECOND DEALER I CALLED TO TRY TO GET THE REPAIR IS DOING THE VOICEMAIL ISSUE WITH ME AS WELL.. OBVIOUSLY, THE DEALERS DON'T WANT TO FIX IT. THEY WANT ME TO GO AWAY.

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TRANSMISSION WOULD NOT SHIFT OUT OF REVERSE. SHIFT CABLE WAS MISSING GROMMET THAT CONNECTS IT TO MANUAL LEVER ON THE TRANSMISSION.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (TITUS-WILL CHEVROLET BUICK GMC CADILLAC, 2425 CARRIAGE LOOP SW, OLYMPIA, WA 98502, (360) 464-4251) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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I WAS PURCHASING A NEW VEHICLE, WHILE SHOPPING AT GREENWAY DODGE AND FORD, I CAME ACROSS A 2013 FORD FUSION AND LOVED THE VEHICLE. HOWEVER, THE BACK RIGHT DOOR WOULD NOT CLOSE DUE TO A MANUFACTURE RECALL. I TOLD THE SALES MAN I LOVE THE VEHICLE BUT I WOULD NOT MAKE A DOWN PAYMENT UNTIL THEY FIXED IT. A COUPLE DAYS LATER I RECEIVED A CALL THAT THEY FIXED ALL 4 DOORS AND THE VEHICLE WAS READY. AFTER ABOUT TWO OR SO WEEKS FROM PICKING THE VEHICLE UP, I WAS DRIVING DOWN THE HIGHWAY WHEN THE PASSENGER SIDE DOOR SWUNG OPEN WITH MY GIRLFRIEND IN THE PASSENGER SEAT AND MY DOG IN THE BACK (IF IT WAS MY DOG IN THE FRONT SEAT HE WOULD BE DEAD ON THE HIGHWAY). I RETURNED TO THE DEALERSHIP WHEN I FOUND OUT THE VEHICLE HAD BEEN REPAIRED 2 PREVIOUS TIMES, ONCE IN APRIL AND ONCE IN JULY, CLAIMING THAT ALL 4 DOORS HAD BEEN REPLACED. I ONCE AGAIN HAD TO PUT MY VEHICLE IN THE SHOP AND RENT A CAR. THEN TODAY, I RECEIVE A CALL THAT THEY GAVE ME A COMPLETELY INVALID LICENSE PLATE. WHEN I WENT TO GET ANOTHER TAG AFTER MY TEMPORARY ONE EXPIRED THEY REFUSED TO PRINT ANOTHER ONE EVEN THOUGH I ONLY GOT ONE TEMPORARY. I EXPLAINED THAT I COULD NOT DRIVE WITHOUT A PLATE WHEN THE PERSON WORKING GAVE ME HARD PLATE AND TOLD ME IT WAS MINE. I RECENTLY JUST GOT MY FLORIDA DRIVER'S LICENSE. IF I WAS PULLED OVER WITH A PLATE THAT WAS NOT REGISTERED AND OUT-OF-STATE LICENSE I WOULD GET TICKETED (POSSIBLE ARRESTED), CAR IMPOUNDED, AND TONS OF FINES. THEY DID NOT TELL ME FOR A MONTH THAT THE LICENSE PLATE I HAD WAS NOT REGISTERED TO ME. I HAVE BEEN BACK AND FORTH WITH THIS DEALERSHIP CONSTANTLY AND I HAVE ONLY OWNED THIS VEHICLE SINCE JULY (THERE IS DOCUMENTATION ON THE REPAIRS). I WANT TO TAKE LEGAL ACTION FOR THE RISK THEY HAVE PUT MY GIRLFRIEND IN AND ALSO THE CARELESS MISTAKES THEY HAVE MADE WHILE DISPLAYING A LACK OF URGENCY.

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WHILE DRIVING THERE WAS A LOUD POP WHEN THE HEADED SEATS WERE ENGAGED THEN A WEEK LATER THE RADIO, REMOTE TO UNLOCK STOPPED WORKING AND THE FLAT TIRE SENSOR WILL NOT STOP FLASHING.

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THE PASSENGER DOOR LATCH WILL NOT OPERATE ALLOWING DOOR TO CLOSE. IT CAME OPEN WHEN MY DAUGHTER HAD IT AT COLLEGE. THERE WAS A POLICE REPORT DONE AND NO EVIDENCE OF A BREAK IN WAS FOUND. IT HAPPENED IN FLORENCE, AL AT THE UNIVERSITY OF NORTH ALABAMA. SHE SAID IT WAS PARKED WHEN IT HAPPENED.

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I'VE HAD MY 3RD DOOR LATCH FAIL ON THIS CAR. DOOR WILL NOT SHUT. LATCHES FAILED TWICE PREVIOUSLY, ONCE WHILE THE VEHICLE WAS IN MOTION. THE FIRST AND THE THIRD TIME FAILURE OCCURRED WHILE PARKED. THIS COMPLAINT IS THE SAME AS THE ITEM COVERED IN RECALL CAMPAINS 17V210000 AND 15V246000 BUT FORD HAS REFUSED TO REPAIR MY VEHICLE UNDER THESE RECALL CAMPAIGNS STATING MY VEHICLE IS NOT INCLUDED IN THE RECALL. CLEARLY WITH THREE FAILED DOOR LATCHES MY VEHICLE SUFFERS FROM THE SAME DEFECT, AND SHOULD HAVE BEEN INCLUDED IN THE RECALL FOR DEFECTIVE DOOR LATCHES. I DO NOT FEEL SAFE WITH MY FAMILY IN THIS VEHICLE.

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