What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE REAR SEAT BELTS LOCKED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO LAKE ELSINORE FORD (31500 AUTO CENTER DR, LAKE ELSINORE, CA (951) 471-4100) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 93,000. *DT CONSUMER STATED HAD THE FRONT SEATBELT REPAIRED.*JB

NHTSA ODI 11193411

MY VEHICLE HAD A RECALL ON IT IN 2016 FOR THE DOOR LATCHES NOT WORKING. THE LATCHES WERE SUPPOSEDLY ALL REPLACED AT THE DEALERSHIP AFTER THE RECALL. IN SEPTEMBER OF 2018,I OPENED MY BACK DOOR AND TRIED TO CLOSE IT AND IT WOULD NOT LATCH AGAIN. I HAD TO ROPE MY DOOR SHUT TO GET IT TO THE DEALERSHIP AND THE SUPPOSEDLY PUT ANOTHER LATCH ON THAT DOOR. ON FRIDAY MARCH 29 I WAS DRIVING HOME FROM WORK AND MY DRIVER SIDE DOOR UNLATCHED ON ITS OWN AGAIN. I TRIED TO SHUT IT AS I WAS DRIVING AND HAD TO STOP ON THE SIDE OF THE HIGHWAY. I TOOK IT TO THE NEAREST FORD DEALERSHIP TO ME AND THEY TOLD ME I WOULD HAVE TO PAY FULL PRICE FOR THE RECALL. THE DEALERSHIP I GOT THE CAR AT IS TOO FAR SO I CALLED THEM TO HAVE IT TOWED THERE BUT THEY WOULD NOT HONOR THE RECALL. ON THE MORNING OF APRIL 1 I SPOKE WITH FORD CUSTOMER CARE AND THAT THERE IS NOTHING THAT THEY CAN DO. MY CAR IS UNDRIVEABLE AND FORD WILL NOT HELP WITH THE PROBLEM. FORD EXPECTS ME TO PAY $600 EVERY 6 MONTHS WHEN THEIR RECALLED PARTS STOPPED WORKING OR NOT DRIVE MY CAR AT ALL. MY DOOR FLUNG OPEN WHILE I WAS ON THE ROAD AND THAT IS EXTREMELY DANGEROUS AS I COULD HAVE FALLEN OUT OR HIT SOMEONE AND CAUSED A WRECK.I BELIEVE IT IS VERY DANGEROUS TO DRIVE MY CAR IN ITS CURRENT CONDITION. MY DOOR HAS TO BE ROPED SHUT SO THAT NO ONE WILL TRY TO STEAL MY CAR OR SOMETHING OUT OF MY CAR. THE DOOR WILL NOT EVEN STAY CLOSED DUE TO THE WIND. THE RECALL MAY HAVE BEEN DONE BUT THE PROBLEM STILL REMAINS.

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I WAS DRIVING ON A HIGHWAY AND ABOUT TO CROSS A BRIDGE WHEN THE STEERING WHEEL WOULD NOT TURN WITHOUT CONSIDERABLE STRENGTH.

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HELLO, ON 03/14/2019 I CHATTED FORD ON MY NUMEROUS RECALLS ON MY 2013 FORD FUSION. I WAS GIVEN CASE# (XXXXX) AND TOLD TO TAKE TO A FORD DEALERSHIP FOR ASSESSMENT ON PRIOR RECALL REPAIRS. IN 2017 WE HAD A COOLANT RECALL AND WAS TOLD BY DAVE LITTLETON FORD IN SMITHVILLE, MO. THAT WE HAD ANTI-FREEZE ALL OVER OUR ENGINE AND THEY HAD TO REPLACE THE WHOLE ENGINE. WE NEVER HAD ANY PROBLEMS OR SIGNS THAT IT HAD A COOLANT PROBLEM? WE TOOK IN BECAUSE WE GOT THE RECALL NOTICE. MY CAR HAS NEVER RAN RIGHT SINCE. IT IDLES FAST ETC. IN DECEMBER OUR FLEX PLATE CRACKED, NOW 3 MONTHS LATER IT CRACKED AGAIN. OUR MECHANIC SAYS THE ENGINE DOES NOT APPEAR TO HAVE BEEN LINED UP CORRECTLY WITH THE TRANSMISSION AND WE WILL CONTINUE TO HAVE ISSUES BECAUSE OF THE SHOTTY MECHANICAL WORK DONE BY DAVE LITTLETON FORD. WE HAVE TAKEN TO GARY CROSSLEY FORD IN KC, MO. THEY ALSO AGREE THERE IS SHOTTY MECHANICAL WORK DONE TO THE ENGINE REPAIR DUE TO RECALL? WE HAVE BEEN 2 WEEKS WITH NO WORD ON HOW THIS ISSUE IS GOING TO BE RESOLVED AND ARE WITHOUT A CAR? I NEED SOME ANSWERS? THE ENGINE WAS NOT ALIGNED CORRECTLY AND SEALANT WAS PUT IN PLACES IT SHOULD NOT HAVE BEEN WHEN REPLACED. I AM NO MECHANIC BUT THEY HAVE SUBMITTED IN THE CLAIM THEY ARE SENDING IN WITH GREATER DETAIL CANDICE SAYS:THE REASON I AM ASKING THESE QUESTIONS IS BECAUSE WE ARE NOT ABLE TO VIEW CLAIMS ENTERED BY THE DEALER. I WANT TO UNDERSTAND WHAT IT IS THAT THEY WERE WAITING FOR. SO, THEY CAN COMPLETE THE REPAIR, THEY ARE JUST WAITING FOR FORD TO SAY IT CAN BE DONE UNDER THE RECALL, IS THAT CORRECT? AMY SAYS: YES IF I WAS NOT SOLD A CAR WITH A FAULTY PART I WOULD NOT HAVE HAD COOLANT ALL OVER MY ENGINE TO HAVE TO BE REPLACED. IF AN APPOINTED FORD MECHANIC HAD CORRECTLY REPLACED ENGINE I WOULD NOT BE IN THIS SITUATION? FORD CONTINUES TO CLOSE CLAIMS AND IGNORE ISSUES! CASE#(XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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THE PASSENGER REAR DOOR ALL OF A SUDDEN WON'T LATCH. THERE HAVE BEEN 2 RECALLS REGARDING THE SITUATION AND I DON'T HAVE PAPER WORK BUT THEY SAID I TOOK IT IN FOR THE RECALL IN 2016. IF ANOTHER RECALL WAS ISSUED I'M 2017 REGARDING THE SAME SITUATION WHY WOULD MY REPAIR NOT BE UNDER THE RECALL?

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WHEN THE CAR IS WARM, THE VEHICLE WILL STALL EVERY TIME WHEN RESTARTED AFTER IT WAS TURNED OFF FOR LESS THAN AND HOUR. LOSES ALL THROTTLE RESPONSE, HAVE HAD A FEW SCARES WHEN TURNING ONTO A BUSY ROAD AND VEHICLE STALLS. NO CHECK ENGINE LIGHT

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WHEN IT RAINS I GET A PUDDLE OF WATER IN THE DRIVER AND PASSENGER SEAT FLOOR BOARDS..WE CANNOT FIND WHERE THE WATER IS COMING FROM. THE DEALERSHIP IS SAYING IT'S COMING FROM A FAULTY SEAL AROUND THE WINDSHIELD.IT HAPPENS WHEN IN MOTION AND WHEN STATIONARY.

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TAKATA RECALL WHEN I TURN ON MY CAR THE WARNING MESSAGE SAID "POWER STEERING SERVICE NOW." WHEN I TRY TO GET OUT OF THE PARKING LOT OF THE STORE. HAD TO CALL A TOW TO GET IT TO A SHOP. SINCE FORD WAS ALL BOOKED UP AND DONT HAVE AN OPENING TILL 3-4 WEEKS LATER SO I TOOK IT TO A SHOP THAT WOULD TAKE A LOOK AT IT THE NEXT DAY. THE SHOP TOLD ME THAT MY RACK AND PINION WAS NOT WORKING. THEY SAID WAS THE CAR IN ANY ACCIDENT OR WENT INTO ANY POTHOLES I TOLD THEM NO. BECAUSE I MAINLY DRIVE ON THE HIGHWAY WHICH HAS NO POTHOLES. THE SHOP TOLD ME TO GET A NEW RACK AND PINION IT WOULD COST ME $1000 OR GET A REBUILT ONE FOR $600. SO I WENT FOR THE CHEAPER OPTION BECAUSE I DON'T HAVE THAT KIND OF MONEY FOR A NEW ONE. RIGHT NOW I'M JUST WAITING FOR THE CAR TO BE FIXED. THE CAR ONLY HAS 68000+ MILES AND ITS ALREADY BREAKING DOWN. IF THE CAR OF THAT YEAR HAS A RECALL GET THE RECALL FOR ALL OF THE CARS OF THAT YEAR NOT JUST SOME.

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HAVE NOT BROUGH TO DEALER YET, HOWEVER ALL MY LIGHTS LIT UP AND HAVE NOT TURNED OF SO FAR. ADVANCETRAC, BLINDSPOT, REAR CAMERA ASSIST, ABS, ETC.. BASICALLY ALL MY ASSIST HAVE COME ON. SINCE THEY HAVE COME ON MY STEERING HAS BEEN TOUGH, AS IF THE ELECTRICAL ASSIST WAS DISABLED BECAUSE ITS COMBINED WITH THE ABS SYSTEM. ACCORDING TO A YOUTUBE VIDEO POSTED ONLINE, THE PROBLEM IS A CORRODED OR MALFUNCTIONING WIRE IN THE ABS DRIVER (OR PASSENGER?) SIDE OF THE WHEEL WELL. "ISSUE WAS MY DRIVER FRONT TIRE... IT'S THE WIRE HARNESS THAT GOES BACK TO THE CPU FROM THE ABS SPEED SENSOR. THIS SHOULD BE A RECALL IN MY OPINION AS A LOT OF PEOPLE ARE HAVING THIS ISSUE WHICH CAUSES ELECTRICAL POWER STEERING ASSIST TO TURN OFF MAKING IT HARDER TO TURN THE STEERING WHEEL" QUOTED FROM THE YOUTUBE VIDEO. WHERE THE WIRES CONNECT OR SOMETHING ALONG THAT LINE. IT WOULD BE REALLY APPRECIATED IF FORD LOOKED INTO THIS AND MADE A RECALL. THIS IS NOT SAFE CONSIDERING IT DISABLES SOME (OR ALL) OF YOUR STEERING CAPABILITIES. MORE DETAIL: ALL LIGHTS HAVE LIT UP BEFORE DURING THE FIRST SNOW-FALL (BUT SHORTLY AFTER TURNED OFF). I PURCHASED THE CAR WITH 70,000 MILES ON IT, IN JULY OF 18'. IT IS NOW MARCH OF 19' AND WE'VE HAD WARM DAYS UP UNTIL TODAY, WHEN WE HAD SNOW AGAIN HERE IN CENTRAL NEW YORK. NOW THE PROBLEM ARISES AGAIN. PLEASE RECALL THIS ISSUE.

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I WAS DRIVING ON THE HIGHWAY TO TAKE MY DAUGHTER TO THE DOCTOR WHEN MY WINDSHIELD WIPERS STOP MOVING.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER DOORS OPENED WHILE THE VEHICLE WAS IN MOTION. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND RESUMED DRIVING, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO SUNRISE FORD (LOCATED AT 16005 VALLEY BLVD, FONTANA, CA 92335, (888) 629-1239) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS17392667. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS IN DRIVE, THE GEAR WOULD INDEPENDENTLY SHIFT INTO REVERSE. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE FROM ROLLING OUT OF THE DRIVEWAY. GARY YEOMAN'S FORD LINCOLN (1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 310-2342) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 11186286

CAR WILL SHIFT TO NEUTRAL WHEN PLACE IN REVERSE. CAR WILL ALSO JERK WHEN CHANGING SPEEDS OF 10.

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AFTER DRIVING 10-25 MILES AND STOPPING FOR A SHORT BREAK TO GROCERY SHOP OR VISIT FAMILY. STARTING THE CAR UP AGAIN AND BACKING/PULLING OUT OF PARKING SPOT OR DRIVE WAY - IT STALLS. POWER STAYS ON, BUT ENGINE FLUCTUATES RPM IN A LUNGING FASHION BEFORE PUTTERING OUT. THIS CAN HAPPEN MULTIPLE TIMES A DAY OR EVERY COUPLE OF DAYS IT'S VERY RANDOM. I HAVE TALKED TO ANOTHER FORD FUSION OWNER AND THEY HAVE HAD VERY SIMILAR ISSUES.

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I CRASHED MY CAR INTO A LIGHT POLE BECAUSE THE TRANSMISSION CABLE BROKE WHILE TRYING TO TURN AROUND. I PLACED THE CAR IN REVERSE TO COMPLETE A TURN ON S. BOYLE AVENUE IN ST. LOUIS BUT WHEN I PRESSED THE GAS TO GO BACKWARD, THE CAR WENT FORWARD INTO THE POLE. THE TRANSMISSION STAYED IN DRIVE WHEN THE CABLE BROKE AND CAUSE SIGNIFICANT DAMAGE TO MY FRONT FASCIA AND GRILL. I AM REPORTING THIS BECAUSE FORD SENT A RECALL NOTICE AND WOULD NOT REPAIR MY CAR DUE TO THE DAMAGE RESULTING FROM A KNOWN DEFECT. THE RECALL NOTICE SAID NO ACCIDENTS OCCURRED FROM THIS RECALL AND I HAD TO CORRECT THE RECORD. FORD'S CABLE DEFECT DID CAUSE MY CRASH AND VEHICLE DAMAGE. FORD HAS COMPLETED THE CABLE RECALL BUT WILL NOT REPAIR THE RESULTING DAMAGE TO MY CAR.

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JUMPING DURING ACCELERATION WHEN THE CAR IS SHIFTING GEARS. CAR ACTS AS OF IT WANTS TO TURN OFF .

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE "STEERING FAULT SERVICE NOW" MESSAGE DISPLAYED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER WHILE DRIVING AROUND A ROUNDABOUT. ALSO, THE "STEERING STOP" INDICATOR FLASHED WHILE DRIVING. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. GREG HUBLER FORD (2001 E MCGALLIARD RD, MUNCIE, IN 47303, MUNCIE IN 47303, 1-(888) 711-6349) WAS NOTIFIED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V232000 (STEERING), ALTHOUGH THE VEHICLE EXHIBITED THE SAME FAILURE. THE MANUFACTURER REFUSED TO PROVIDE A REMEDY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

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PERIODICALLY WILL DELAY WHEN SHIFTED INTO REVERSE, THEN WILL ENGAGE HARD, CAUSING LOUD SOUND, SLAMS INTO GEAR. HAPPENED SEVERAL TIMES FROM THE PARKED POSITION BACKING OUT OF A PARKING SPACE, SHIFTING FROM PARK TO REVERSE. ALSO HAPPENED SEVERAL TIMES WHEN STOPPING FORWARD MOTION AND SHIFTING INTO REVERSE, SHIFTING DRIVE TO REVERSE ALSO HAS CONDITION WHILE DRIVING THAT TRANSMISSION WOULD NOT SHIFT OUT OF LOW GEAR AUTOMATICALLY OR MANUALLY, NEEDED TO PULL OVER TO THE SIDE OF ROAD, AND SHUT ENGINE OFF AND RESTART, TRANSMISSION SHIFTED CORRECTLY AFTER RESTARTING ENGINE OWNED VEHICLE FROM NEW, DELAY SHIFTING INTO REVERSE CONDITION OCCURRED PERIODICALLY AFTER ABOUT TWO YEARS OF SERVICE. THE NO UP SHIFT CONDITION HAS ONLY OCCURRED ONCE TO DATE ON 3/1/19

NHTSA ODI 11184250

EXTREMELY ABRUPT SHIFTING BETWEEN 1ST-2ND AND 2ND-3RD. 2013 FORD FUSION TITANIUM AWD. THE SHIFT IS BECOMING SO HARD THAT I BRACE MYSELF AND PLACE MY NECK AGAINST THE HEADREST DURING THE SHIFT. THE TRANSMISSION SHIFT'S SO HARD IT SOUNDS LIKE SOMETHING IS GOING TO BREAK. I'VE HAD THE ADAPTIVE SYSTEM REPROGRAMED 3 TIMES AND THE SOLENOIDS IN 2ND AND 3RD REPLACED ALREADY. THE SHIFT IS ABRUPT AND HARD NO MATTER HOW I TRY ACCELERATING, ALSO SPORT MODE DOESN'T MAKE A DIFFERENCE.

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THE ENGINE GET OVERHEAT AND STOP WORKING. THE COOLANT LEVEL KEEP DECREASING ALONG THE DRIVING, BUT DIDN'T FIND ANY LEAKING. IT SHOULD BE RELATED TO FORD RECALL 17S09

NHTSA ODI 11183989

THE VEHICLE HAS AN ELECTRICAL GLITCH AND WHEN ATTEMPTING TO PARK THE CAR IT WILL SHOW AS PARK BUT WILL ACTUALLY SLIP INTO NEUTRAL AND ROLL FORWARD OR BACK IF IN A SLIGHT HILL. ALSO AN MANUFACTURING ERROR IS CAUSING THE CAR TO ABRUPTLY STOP WHILE ON DRIVING. THE RPMS WILL INCREASE BY ITSELF AND THEN SUDDENLY FALL TO 0 AND THE CAR WILL NOT BE ABLE TO MOVE. ALL THE ELECTRICAL COMPONENTS WILL STILL BE ON I.E. RADIO , HEAT , LIGHTS BUT THE CAR WILL NOT MOVE. IT'S NO WARNING AS TO WHEN IT WILL JUST SUDDENLY STOP SO IT'S EXTREMELY UNSAFE IF DRIVING ON A HIGHWAY.

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DRIVER SEAT I HAVE A FORD FUSION 2013 THAT I PURCHASED BRAND NEW AND HAVE ALREADY HAD MANY ISSUES (SOME RECALLS AND SOME NOT). I AM CURRENTLY HAVING ISSUES WITH MY DRIVER SEAT MOTOR THAT MOVES SEAT FORD AND BACK FOR LEG ROOM. THE SIDE OF THE SEAT CLOSEST TO MIDDLE CONSOLE (RIGHT SIDE) SEEMS STUCK AND WILL NOT MOVE FORWARD. THIS RESULTS IN A DIAGONALLY ANGLED SEAT. I AM NOT A TALL PERSON, THEREFORE THIS ISSUES MAKES ME UNABLE TO DRIVE MY CAR. I HAVE RESEARCHED THIS ISSUE AND SEE SEVERAL OTHERS HAVE HAD THIS SAME ISSUE. WE BROUGHT IT INTO THE FORD DEALERSHIP WHERE WE PURCHASED THE CAR AND THE COST FOR SAID ISSUE IS OVER $2,000.00. SEEMS LIKE IF MULTIPLE PEOPLE ARE HAVING THIS ISSUE THEN THERE WAS CLEARLY SOMETHING WRONG FROM THE BEGINNING. ALSO- I SEE THERE IS ANOTHER SEAT RECALL FROM 2014 (FRONT SEAT BACKREST REPLACEMENT) TO WHICH THE MOTOR AND SEAT ELECTRICAL CONNECTORS ARE REMOVED/REPLACED/OR ADJUSTED. LEADS ME TO THINK THIS MAY BE AN ISSUES ASSOCIATED WITH THIS RECALL. I AM DISHING OUT THE COST OF THIS REPAIR..I DO NOT HAVE ANY OTHER OPTION RIGHT NOW. BUT I AM GREATLY DISAPPOINTED WITH THIS ISSUES AND FORD DENYING RESPONSIBILITY FOR THIS ISSUES EVEN THOUGH SEVERAL FORD CUSTOMERS HAVE HAD THE SAME ISSUE. SADLY, THIS MAKES ME DISTRUST PURCHASING A FORD VEHICLE AGAIN.

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COMPLAINTS INVOLVING TRANSMISSION SLIPPING I BROUGHT IT BACK A COUPLE TIMES AND I THINK THIS PROBLEM SHOULD BE LOOKED INTO IN MOTION THIS HAPPENS AND EVERY TIME WE BRING IT BACK THEY SAY THEY CAN'T FIND ANYTHING BUT WHEN WE GET IT BACK IT WORKS BETTER THEN IT STARTS DOING IT AGAIN PLEASE LOOK INTO THIS THANKS

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I HAVE A 2013 FORD FUSION. IT HAS BEEN DISPLAYING A JERKING MOTION WITH PULLING IS OUT A PARK AND INTO DRIVE. WHEN GOING TO TURN THE CORNER IT STALLED OUT ON ME. I WAS ABLE TO GET IT STATED BACK UP BUT WHEN DRIVING ITS LIKE IT HAD NO POWER AND IT WAS GOING SLOW.

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AIR BAG LIGHT HAS CAME ON AND WOULD NOT GO OFF THE CAR HASN'T BEEN IN A ACCIDENT OR ANYTHING. THE AIRBAG LIGHT CAME ON WHEN I WAS DRIVING ON THE HIGHWAY.

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