Home · 2013 Ford Fusion Energi · Complaints

What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,774)Crash / fire / injury (157)Steering (389)Engine (372)Transmission & drivetrain (280)Body & structure (166)Electrical system (160)Fuel system (144)Seat belts (102)Airbags (98)Latches & locks (85)Brakes (73)

Newest first · 1,774 complaints · page 31 of 71

May 8, 2019AirbagsFuel system

WHEN IN PARK OR DRIVING MY DOOR OPENS UP. MY DOOR WILL NOT LOCK AND IT'S NOT SAFE DRIVING MY VEHICLE . AND IT'S AIRBAG SINGAL ON THE DASHBOARD .

NHTSA ODI 11206160

May 7, 2019Fuel system

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, EVERY TIME THE VEHICLE WAS FUELED, IT WOULD NOT START. THE CONTACT STATED THAT THE FUEL PUMP WAS REPLACED TWO YEARS AGO BY LENOIR CITY FORD (775 US-32, LENOIR, TN 37771). THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

NHTSA ODI 11206073

May 7, 2019Wheels

SWOLLEN, MISSHAPEN LUG NUTS CREATES UNSAFE CONDITIONS FOR CHANGING TIRES AFTER A FLAT TIRE ON THE ROAD. THIS IS MY SON MATTHEW'S CAR AND I AM A CO-SIGNER ON THE TITLE AND PAY THE INSURANCE. HE NOTICED AFTER GETTING A FLAT TIRE WHILE DRIVING IN YORK, PA.

NHTSA ODI 11206140

May 6, 2019Body & structure

DOOR LATCH BROKEN. THIS TIME IT'S THE DRIVERS ENTRY DOOR. THIS IS THE 3RD DOOR LATCH TO BREAK AFTER THE DOOR LATCH RECALL 'FIX' THAT WAS PREVIOUSLY PERFORMED ON THIS VEHICLE. THIS LATCH BROKE WHILE STATIONARY, THE FIRST BROKEN LATCH OCCURRED WHEN MOVING

NHTSA ODI 11205805

May 6, 2019Transmission & drivetrainSpeed controlEngine

WHILE DECELERATING, THE RPM JUMPS UP TO 4 OR 5 AND THE CARS SHIFTS HARD. DOES MATTER IF I AM GOING UP AN INCLINE OR OR FLAT PLAIN ROAD...IT HAPPENS.

NHTSA ODI 11205735

May 2, 2019

CAR WILL NOT GO IN GEAR.

NHTSA ODI 11205166

Apr 29, 2019AirbagsCrash1 death

TL* THE CONTACT OWNED A 2013 FORD FUSION ENERGI. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE WAS PUSHED INTO ONCOMING TRAFFIC, WHICH LEAD TO A HEAD ON COLLISION. THE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES, RECEIVED MEDICAL ATTENTION, AND LATER DIED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11204438

Apr 28, 2019Engine

VEHICLE STALLS INTERMITENTLY WHILE AT LOW SPEED 0-5 MPH. NO WARNING LIGHTS COME ON AT PANEL. HAPPENED SEVERAL TIMES WITHIN LAST MONTH. DEALER CHECK REVEALS NO IDENTIFYABLE PROBLEMS. HAPPENED AT LOCAL INTERSECTIONS CREATING MAJOR HAZARD TO OCCUPANTS AND OTHER VEHICLES.

NHTSA ODI 11204217

Apr 26, 2019Body & structureLatches & locks

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH, THE FRONT PASSENGER DOOR FAILED TO REMAIN CLOSED AND THE PASSENGER DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

NHTSA ODI 11204019

Apr 23, 2019Transmission & drivetrain

TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER SWITCHING THE TRANSMISSION SHIFTER INTO PARK, TURNING THE ENGINE OFF, AND EXITING THE VEHICLE, THE VEHICLE ROLLED DOWN THE DRIVEWAY AND INTO THE STREET. THE VEHICLE WAS TOWED TO BRIGHTON FORD (8240 GRAND RIVE AVE, BRIGHTON, MI) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFT CABLE BUSHING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 125,000. THE VIN WAS UNKNOWN.

NHTSA ODI 11203045

Apr 23, 2019Seat belts

SO WHAT'S HAPPENING IS THAT EVERY TIME I OPEN THE BACK SEAT TO PUT DOWN THE SEAT BELT GETS JAM AND WONT RELEASE AND THEN I HAVE TO GET A TOOL TO UNSCREW THE ENTIRE BUCKLE WHERE THE SEAT BELT LATCHES INTO JUST TO RELEASE THE SEAT FROM BEING STUCK DOWN, NOT ONLY THAT WHEN I PUT THE SEAT BACK UP THE BELT JAMS UP AGAIN. ALSO THE CAR WAS PARKED

NHTSA ODI 11203293

Apr 22, 2019Seat belts

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SEATS WERE FOLDED DOWN IN ORDER TO FIT A BEDROOM DOOR MIRROR. THE SEATS RAISED BACK UP AFTER THE MIRROR WAS REMOVED; HOWEVER, THE MIDDLE SEAT BELT BECAME LOCKED UP. THE VEHICLE WAS TAKEN TO HERITAGE FORD (209-529-5110, LOCATED AT 2100 SISK RD, MODESTO, CA 95350) AND THE CONTACT WAS INFORMED THAT SHE WOULD BE RESPONSIBLE FOR THE SEAT BELT REPAIR COST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPAIRED THE SEAT BELT. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11202853

Apr 19, 2019Engine

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO GANLEY FORD (2835 BARBER RD, NORTON, OH 44203) WHERE IT WAS DIAGNOSED THAT THE LEVERAGE WAS FRACTURED AND NEEDED TO BE REPAIRED BEFORE THE RECALL REPAIR COULD BE COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

NHTSA ODI 11197352

Apr 13, 2019

SIMILAR TO RECALL NUMBER: 17V210000. MY DOOR LATCHES ON THE PASSENGER AND THE PASSENGER REAR DOOR WILL NOT LATCH. THIS FIRST DOOR HAPPENED 10/16/18 AND THE SECOND TODAY 4/13/19. I HAD THE FIRST ONE FIXED AS PART OF MY WARRANTY. THE SECOND ONE JUST OCCURRED. THE VEHICLE WAS STATIONARY AND WHEN THE DOOR WAS CLOSED IT JUST WILL NOT LATCH. THE ONLY REASON I NOTICED WAS THAT THE DOOR INDICATION LIGHT SAID IT WAS OPEN. IF I HAD DRIVEN AWAY IT COULD OF CAUSED PROBLEMS.

NHTSA ODI 11196057

Apr 13, 2019

SIMILAR TO RECALL NUMBER: 17V210000. MY DOOR LATCHES ON THE PASSENGER AND THE PASSENGER REAR DOOR WILL NOT LATCH. THIS FIRST DOOR HAPPENED 10/16/18 AND THE SECOND TODAY 4/13/19. I HAD THE FIRST ONE FIXED AS PART OF MY WARRANTY. THE SECOND ONE JUST OCCURRED. THE VEHICLE WAS STATIONARY AND WHEN THE DOOR WAS CLOSED IT JUST WILL NOT LATCH. THE ONLY REASON I NOTICED WAS THAT THE DOOR INDICATION LIGHT SAID IT WAS OPEN. IF I HAD DRIVEN AWAY IT COULD OF CAUSED PROBLEMS.

NHTSA ODI 11196055

Apr 12, 2019Transmission & drivetrain

WHILE OPERATING VEHICLE, CHECK ENGINE LITE(S) 2 COME UP, CODE #P0741, TORQUE CONVERTOR CLUTCH AND P1744, TORQUE CONVERTOR CULTCH SOLENOID. GAS MILEAGE HAS CRITICALLY DECREASED FROM AVERAGE OF 34 MPG TO 22 MPG. ENGINE TEMPERATURE GAUGE INDICATES ENGINE IS RUNNING COOL, RADIATOR FAN RANDOMLY COMES ON WHILE VEHICLE IS STOPPED BUT RUNNING. 3 FORD DEALERS HAVE RUN COMPUTER DIAGNOSTICS. TRANSMISSION PERIODICALLY DOWNSHIFTS, MAKES A CLUNKING SOUND. AFTER OPERATING FOR A FEW HOURS ON LONG DRIVES AND UPON PASSING A VEHICLE, WARNING MESSAGE COMES UP, "VEHICLE LOSS OF POWER" DUE TO OVERHEATING. CANNOT PASS! THIS TRANSMISSION AS SHOWN IN DATA FROM CONSUMER'S REPORT ANNUAL FREQUENCY OF REPAIR, 2013-PRESENT, HAS A HIGH FREQUENCY OF REPAIR, ALSO CONSUMER COMPLAINTS. COM. TRANSMISSION IS MECHANICALLY FLAWED. PLEASE INITIATE AN INVESTIGATION AND GENERATE A RECALL OF THIS VEHICLE. REPAIR IS VERY EXPENSIVE.

NHTSA ODI 11195793

Apr 12, 2019Steering

POWER STEERING FAILURE MESSAGE LIT UP ON DASH WHILE TRAVELING DOWN THE ROAD AT APPROX 40 MPH. POWER STEERING SEEMED FINE. AFTER PARKING THE CAR AND LEAVING IT SEVERAL HOURS, STARTED THE CAR AND MESSAGE CAME BACK AND CAR HAD NO POWER STEERING ASSIST. I WAS LUCKY THAT I WAS NOT TRAVELING DOWN HE ROAD WHEN FAILURE OCCURRED.

NHTSA ODI 11195801

Apr 10, 2019AirbagsSeat belts

THE DRIVERS SEATBELT LIGHT AND WARNING TO NOT WORK AND IT HAS TRIPPED THE AIRBAG LIGHT. YOU HAVE RECALLED SOME FORD FUSIONS FOR THIS EXACT PROBLEM. YET I AM HAVING THAT EXACT PROBLEM AND YOUR SAYING IT WASN'T MY VIN. NOT QUITE GETTING WHY

NHTSA ODI 11195479

Apr 9, 2019EngineFire

TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING 55 MPH, THE CONTACT RECOGNIZED SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER ONTO THE SHOULDER. WHEN THE CONTACT OPENED THE HOOD, SOMETHING FELL FROM THE ENGINE ONTO THE GROUND AND THE ENGINE CAUGHT FIRE. A POLICE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TOTALED AND TOWED TO A TOW LOT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 16,000.

NHTSA ODI 11194998

Apr 8, 2019Steering

POWER STEERING STOPPED WORKING. THERE ARE NUMEROUS RECALLS FOR THIS BUT APPARENTLY NOT ON THIS VIN BECAUSE IT IS A 8/2012 BUILD. BUT IT IS THE SAME PROBLEM THEY HAVE WITH OVER 400,000 OTHER FUSIONS. WE WERE TURNING AROUND IN A PARKING LOT WHEN THE STEERING SUDDENLY BECAME VERY DIFFICULT. THE LIGHT TO CHECK POWER STEERING HAD BEEN ON FOR 5 MINUTES PRIOR TO THE FAILURE.

NHTSA ODI 11194640

Apr 8, 2019SuspensionTransmission & drivetrainElectrical system

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE JERKED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE AND THE TRANSMISSION NEEDED TO BE RESET. IN ADDITION, THE FRONT LOWER CONTROL ARMS ON BOTH SIDES OF THE VEHICLE DETACHED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 124,973.

NHTSA ODI 11194799

Apr 6, 2019Fuel system

AFTER I DRIVE THE CAR, AND TURN IT OFF, THEN COME BACK 30-45 MINUTES LATER, AND START THE CAR UP, THE ENGINE SHUTS OFF OR I DRIVE IT 200FT., THE CAR SHAKES VIOLENTLY, AND THEN TURNS OFF. THIS HAS HAPPENED TO ME WHILE PARKED AND WHILE MOVING IN BUMPER TO BUMPER TRAFFIC. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST FEW MONTHS. THE ISSUE SEEMS TO ONLY HAPPEN WHEN THE CAR IS STATIONARY OR MOVING AT LOW SPEEDS.

NHTSA ODI 11194366

Apr 5, 2019Transmission & drivetrainBody & structureCrash

THE SHIFTER CABLE BUSHING FAILED,CAUSING INACCURATE GEAR SELECTION,RESULTING IN CAR ROLLING DOWN MY DRIVEWAY, CROSSING THE STREET AND CRASHING INTO MY NEIGHBORS TREE. DAMAGE INCLUDED THE REAR BUMPER, THE TREE, NO ONE WAS HURT BUT IT COULD HAVE BEEN A LOT WORSE. FORD HAS A RECALL FOR THE SAME YEAR, AND MODEL, BUT INSIST THAT MY CAR IS NOT IN THE LIST. THIS INCIDENT HAS COST TO DATE ALMOST A THOUSAND DOLLARS TO FIX. THE LOSS OF CONFIDENCE REGARDING THE SAFETY OF THIS VEHICLE CANNOT BE MONETIZED.

NHTSA ODI 11194060

Apr 3, 2019Steering

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 60 MPH, THE STEERING FAILED. THE CONTACT HAD TO USE FORCE TO STEER THE VEHICLE AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. AIRPORT FORD (8001 BURLINGTON PIKE, FLORENCE, KY 41042, (859) 371-4750) DIAGNOSED AND REPAIRED THE STEERING BOLTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11193634

Apr 2, 2019EngineFuel system

FORD FUSION 2013 WHILE DRIVING FUEL GAS CAP WILL MAKE A NOISE OF AIR COMING OUT, IF IT CONTINUES THE CAR WILL TURN OFF EVEN WHEN DRIVING OR STATIONARY ON BOTH HIGHWAY AND STREET HAS HAPPENED MORE THAN 4 TIMES FORD AGENCY SAID THEY WILL NOT FIX IT

NHTSA ODI 11193297

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Working with the data? Download all 1,774 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Ford Fusion Energi verdict →