What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

ON MONDAY 1-4-21 THE ENGINE COOLANT OVER TEMPERATURE LIGHT CAME ON, THE RESERVOIR WAS JUST BELOW MINIMUM SO COOLANT WAS ADDED 2 DAYS LATER THE CAR STARTS SPITTERING AND SPUTTERING AND WILL ONLY GO 5 MPH TO GET IT BACK UP 3 STREETS TO HOME. NO ENGINE LIGHTS HAD COME ON IN THE 2 DAYS SINCE FILLING. I HAD THE CAR TOWED TO A REPAIR SHOP. I LOOKED UP RECALLS ON THIS CAR AND CALLED FORD CUSTOMER SERVICE JUST TO FIND OUT THAT TRI-COUNTY FORD HAD SERVICED THIS CAR FOR THIS RECALL (17S09) ON NOV. 2017 AND FEB 2018. THE ISSUE IS STILL THERE APPARENTLY BUT BECAUSE OF THE 12MNTH/12000 MILE WARRANTY I NOW HAVE TO PAY OUT OF POCKET FOR THIS REPAIR FOR THE 3RD TIME. SO WHEN IS FORD GOING TO ACTUALLY FIX THE PROBLEM? I WAS TOLD TO KEEP MY RECEIPTS JUST IN CASE ANOTHER RECALL HAPPENS BUT IN THE MEAN TIME I AM LEFT WITH A 3RD REPAIR BILL AND A RENTAL CAR BILL. I WOULD APPRECIATE YOUR FEEDBACK.

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CONTINUED PROBLEMS WITH ENGINE COOLANT. A COUPLE OF YEARS AGO I HAD A COUPLE OF RECALLS FOR THE ENGINE COOLANT SENSOR FAULTING AND LEAVING MY FAMILY. STRANDED IN SUBZERO TEMPERATURES. THE CAR WAS SERVICED FOR THESE AND NOW IS LEAKING COOLANT I TO THE ENGINE THROUGH A FAULTY HEAD GASKET ISSUE FILLING MY OIL WITH COOLANT AND MAKING THE CAR OVERHEAT. THE CAR HAS 106,000 MILES ON IT AND IS SERVICED REGULARLY.

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RANDOMLY I WILL GET THE SERVICE ADVANCETRAC, HILLSTART ASSIST NOT AVAILABLE, AND TRACTION CONTROL LIGHTS. IT WILL BE HARD TO STEER FOR A FEW MINUTES, SOMETIMES IT WILL SHAKE A LITTLE, AND THEN THE PROBLEM WILL GO AWAY AND IT WILL RUN FINE. I LIVE IN FLORIDA SO I'M NOT DEALING WITH ANY HILLS OR SNOW, AND I DON'T DRIVE MY CAR IN THE RAIN. COMPLETELY DRY AND FLAT ROADS, AND IT STILL HAPPENS. CAN'T FIND A RECALL OR ANYTHING, WILL BE GETTING IT SERVICED SOON

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WIPER MOTORS STOPPED WORKING OUT OF NOWHERE. I TOOK THE VEHICLE TO FORD AND THEY SIMPLY WANT ME TO PAY TO REPLACE THEM. I COULD NOT AFFORD AT THE TIME AND TOLD THEM TO HOLD OFF ON THE REPAIR. THEY DID SOMETHING FOR FREE THAT CAUSED THEM TO WORK FOR ANOTHER MONTH BUT ARE NOT WORKING AGAIN. FORD REFUSES TO INVESTIGATE THIS, AND SEES IT AS MY OWN PERSONAL PROBLEM. I SEE THIS IS A MAJOR SAFETY ISSUE THAT SHOULD BE LOOKED INTO.

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A CHECK ENGINE LIGHT APPEARED CAUSING THE OWNER (MYSELF) TO TAKE THE CAR INTO THE DEALERSHIP FOR DIAGNOSIS. THE DEALERSHIP DIAGNOSED THE VEHICLE AS THE CANISTER PURGE VALVE AND LOW PRESSURE FUEL SENSOR SIMULTANEOUSLY FAILING. THE ONLY WARNING SIGNS PREVIOUSLY WAS THE CAR STALLING AND TURNING OFF (DASH BOARD STAYED ILLUMINATED). THIS WOULD HAPPEN AFTER STARTING THE CAR AND EITHER PUTTING THE CAR INTO REVERSE OR DRIVING WITHIN THE FIRST FEW MINUTES. THE VEHICLE WAS TAKEN IN FOR THIS ISSUE AND AN ISSUE WAS NOT ABLE TO BE IDENTIFIED AT THE TIME. UPON OWNER INVESTIGATION AT A LATER DATE, IT WAS DISCOVERED THAT THESE ISSUED HAD BEEN REPORTED TO BE RELATED.

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LOSS OF POWER STEERING ON CAR AND POWER STEERING ASSIST FAULT MESSAGE DISPLAYED. THANKFULLY THIS HAPPENED WHEN WE STARTED THE CAR BEFORE WE LEFT THE HOUSE WITH IT.

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I PUT MY CAR IN PARK IN THE PARKING LOT AND TOOK MY FOOT OFF THE BRAKE AND MY CAR STARTED TO ROLL BACKWARDS SO I NOTICED MY BACKUP CAMERA WAS ON SO I LOOKED AT THE DASH AND MY CAR SHOWED THE CAR WAS IN REVERSE AS THE AUTOMATIC SHIFTER WAS IN THE PARK POSITION. THE SHIFTER LINKAGE CAME DETACHED AND THE CAR WASN'T ABLE TO SHIFT. THE BUSHINGS HAVE DETERIORATED AND CAUSED THE SHIFT TO COME OFF . MY CAR IS A 2013 FORD FUSION VIN# [XXX] AND I HAVE SEEN A RECALL BACK IN 2019 RECALL 19V362000 AND THIS IS EXACTLY WHAT HAS HAPPENED TO MY CAR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED. THE POWER STEERING WARNING LIGHT ILLUMINATED INDICATING SERVICE POWER STEERING NOW. THE VEHICLE WAS TAKEN TO HERB CHAMBERS FORD OF WESTBOROUGH (310 TURNPIKE RD, RTE. 9, WESTBOROUGH, MA 01581) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS REFERRED BY THE DEALER TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING) AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,333.

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VEHICLE HAS ALWAYS SHIFTED HARD ESPECIALLY WHEN GOING INTO DRIVE. NOW WHILE DRIVING 45 MPH VEHICLE SUDDENLY SHIFTED OUT OF GEAR AND ENGINE JUST REVVED. IT EVENTUALLY SLIPPED BACK INTO GEAR AND WAS ABLE TO BE LIMPED HOME. DIAGNOSTIC SHOWED SOLENOID A WAS BAD. REPLACED ALL SOLENOID BUT DIDNT FIX THE ISSUE. A TRANSMISSION SHOP THEN TOLD ME THIS WAS AN ISSUE FOR VEHICLES LIKE MINE AND THERE WAS A CLASS ACTION CLAIM.

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THERE WAS A RECALL ON MY MODEL IN 2018 WHICH THEY SAY WAS FIXED. BUT IT IS CAUSING UN GOING ISSUES. NOW THE (CTV)? MODULE NEEDS REPLACING. BOTTOM LINE, CYLINDER HEAD SENSOR KEEPS SHOOTING A CODE THAT THE COOLANT IS TO LOW, WHILE IT IS NOT. YOU START THE CAR AND THE NEEDLE SHOOTS TO HOT. WARNING SIGNAL GOES OF AND ENGINE STARTS TO SHAKE PLUS FANS KICK ON. ENGINE LIGHT PLUS OVERHEATING COMES ON. LEAKS HAVE BEEN FIXED BUT THE MODULE WAS A RECALL AND THEY VERBALLY NO LONGER GRANT IT FREELY FIXED, BECAUSE OF TIME OVERLAPS.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE CONTACT'S SON WAS ABLE TO STEER THE VEHICLE OFF THE ROADWAY. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS ADVISED THAT THE VEHICLE WAS ABLE TO BE CAREFULLY DRIVEN HOME. THE CONTACT CALLED INSKEEP FORD (2651 W MAIN ST, GREENFIELD, IN 46140, (317) 462-1470) AND WAS INFORMED THAT THE FAILURE WAS WITH A STEERING COLUMN GEAR MALFUNCTION. THE CONTACT WAS QUOTED A REPAIR COST OF $2,421. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 49,594.*DT*JB

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2013 FORD FUSION WITH 90K MILES, MULTIPLE RECALLS FOR COOLANT SYSTEM, DEALER NOW SAYING ENGINE MUST BE REPLACED. WARRANTY SERVICE ON 12/06/18 FOR NEW COOLANT SENSOR, AND HAD BYPASS T-ASSEMBLY REPLACED ($312 CHARGE). OVERHEATING WITH COOLANT LEAKAGE AND OIL LEAKAGE, RETURN TO DEALER ON 7/23/19. ASSESSMENT IS THE ENGINE NEEDED REPLACEMENT, OVERHEATING CAUSED CRACKED CYLINDER AND COOLANT IS LEAKING INTO THE ENGINE.

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TURNED ON CAR AND PUT INTO DRIVE THEN SEVERAL WARNINGS CAME ON AND I LOST CONTROL OF STEERING.

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MY AIRBAG SIGNAL IS ON AND I TOOK MY CAR TO SHEEHY FORD IN MARLOW HEIGHTS, MD. THEY INFORMED ME THAT MY AIRBAG IS MALFUNCTION ON THE PASSENGER SIDE AND IS NOT COVERED UNDER THE CURRENT RECALL FROM FORD. I DO NOT UNDERSTAND HOW AN AIRBAG CAN MALFUNCTION WITHOUT ANY DAMAGE TO THE FRONT END OF THE CAR. I STRONGLY FEEL THAT THIS SAFETY MEASURE SHOULD BE ADDRESSED BY FORD SINCE THEY ALREADY HAVE A RECALL OF THE SAME BRAND THAT IS IN MY CAR.

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I PURCHASED THE CAR 4 MONTHS AGO AND DISCOVERED SHORTLY AFTER IT WAS LEAKING COOLANT FROM A HOSE IN THE HEATING SYSTEM. THIS EXTERNAL COOLANT LEAK WAS A 500$ REPAIR. EARLIER THIS WEEK, MY CHECK ENGINE LIGHT CAME ON FOR THE FIRST TIME WHEN I WAS IN TRAFFIC ON MY WAY HOME FROM WORK. I WAS DRIVING ABOUT 20 MPH AND HEARD A DULL THUD (I WAS TOLD LATER THIS WAS PROBABLY MY ENGINE POPPING). I IMMEDIATELY TOOK THE CAR TO A SHOP TO HAVE THE CODE READ (P0302). I SCHEDULED AN APPOINTMENT AT MY LOCAL FORD DEALERSHIP AT 7 AM THE NEXT MORNING (14 HOURS AFTER THE LIGHT CAME ON). THEY DIAGNOSED THE CAR AND CALLED ME TO TELL ME THERE WAS AN INTERNAL COOLANT LEAK IN THE ENGINE AND THE ONLY WAY TO FIX THE CAR WAS A TOTAL ENGINE REPLACEMENT. THEY QUOTED ME AT 8500$ (MORE THAN THE AMOUNT I PURCHASED THE CAR FOR) AND TOLD ME MULTIPLE TIMES THERE WAS NOTHING ELSE I COULD DO TO FIX IT. I FOUND OUT AFTER MY FAMILY CHECKED OUT THE CAR THAT THE LEAK HAD CAUSED A CRACKED HEAD GASKET AND THE SPARK PLUGS IN THE CYLINDER WERE CONTAMINATED FROM THE COOLANT. THE FORD ECOBOOST 1.6L ENGINE HAS AN OPEN RECALL FOR CAUSING ENGINE FIRES BECAUSE OF AN INTERNAL COOLANT LEAK, BUT THEY REFUSED TO ACKNOWLEDGE THAT THE DESIGN FLAW IN THE ENGINE THAT CAUSE COOLANT LEAKS LED TO THE IRREPARABLE DAMAGE TO MY ENGINE. THEY TOLD ME I COULD DRIVE THE CAR OFF THE LOT SINCE I WAS NOT COMPLETING THE REPAIR THERE, BUT I COULDN'T MAKE IT OUT OF THE PARKING LOT AND HAD TO HAVE THE CAR TOWED TO MY HOUSE. THE CAR WAS SHAKING AND THE CHECK ENGINE LIGHT WAS FLASHING, WHICH IT HAD NOT BEEN WHEN I BROUGHT THE CAR IN. THE ENGINE IS NOT SAFE AND EVEN IF I WERE TO FIX IT THE DESIGN FLAW WOULD LIKELY CAUSE THE PROBLEM TO REOCCUR. FORD NEEDS TO ACKNOWLEDGE THE ENGINE IS UNSAFE AND PAY TO REPLACE IT WITH A NEWER ENGINE THAT DOES NOT HAVE THE SAME FLAWS.

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TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT STATED WHILE APPROACHING A STOP SIGN, WHEN SHE SAW NOTICED SMOKE EXITING THE FRONT HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITH HER SON AND STATED SAW FIRE UNDER THE HOOD AND STARTING TO MOVE TO THE REAR OF THE VEHICLE. THE CONTACT AND HER SON DID NOT SUSTAIN ANY INJURIES OR SEEK MEDICAL ATTENTION. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE AND FIRE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE FIRE DEPARTMENT DEEMED THE VEHICLE WAS LOSS. THE VEHICLE WAS TOWED TO JUNKYARD. THE CONTACT CALLED LOCAL DEALER CROSSROADS FORD LINCOLN OF LUMBERTON ( 5045 DAWN DR, LUMBERTON, NC 28358;(910) 738-6281) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) AND WAS INFORMED BY THE MANUFACTURE HER VIN WAS INCLUDED TO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000. *DT*JB*DT*LN

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS WHITE SMOKE COMING FROM THE ENGINE COMPARTMENT AND ENTERING INSIDE OF THE VEHICLE WITHOUT WARNING. AN INDEPENDENT MECHANIC WAS CALLED TO THE RESIDENCE, AND INFORMED HER THAT THE FAILURE WAS THE RESULT OF A CRACKED CYLINDER HEAD WHICH CAUSED AN OIL LEAK. MCCOY & MILLS FORD (700 W COMMONWEALTH AVE, FULLERTON, CA 92832, (855) 710-0183) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED INFORMATION ON NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) WHICH WAS LINKED TO THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE RECALL REPAIR WAS PREVIOUSLY PERFORMED. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE COOLANT LEVEL WARNING LIGHT WAS ILLUMINATED. THE CONTACT CONFIRMED THAT THE COOLANT LEVEL WAS LOW, AND TOPPED OFF THE FLUID TO THE RECOMMENDED LEVEL. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE INSPECTED HOWEVER, THE MECHANIC FAILED TO LOCATE A COOLANT LEAK. THE ISSUE RECURRED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS ALSO LOCATE AN AREA WHERE THERE WAS A COOLANT LEAK. THE MECHANIC PERFORMED A PRESSURE TEST AND FOUND THE LOCATION OF THE COOLANT LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,844.

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ENGINE STARTED OVERHEATING WHEN I WAS ON MY WAY TO WORK. I CHECKED THE COOLANT AND IT WAS LOW. I REPLACED THE COOLANT TO PROPER LEVEL. LATER THAT DAY, AFTER DRIVING DOWN A BUSY CITY STREET, WHITE SMOKE STARTED TO COME FROM UNDER THE HOOD. I PULLED INTO A PARKING LOT AND SAW FLAMES COMING FROM BEHIND THE ENGINE. I CALLED FORD AND THEY GOT ME IN THE FOLLOWING WEEK. AFTER A MONTH OF BACK AND FORTH WITH WARRANTY COMPANY, FORD CALLED ME TO SAY THE WARRANTY COMPANY DECLINED THE REPAIR BECAUSE THEY DON'T COVER DAMAGE DUE TO OVERHEATING. MY CAR HAS OVERHEATED OCCASIONALLY EVEN AFTER GETTING THE RECALL 17V209000 'FIXED.' FORD SAID THE REPAIR IS $9K. I'M FRUSTRATED BECAUSE THIS HAS HAPPENED TO SEVERAL OTHER PEOPLE WHO HAVE HAD THE SAME PROBLEM AS ME AND IT'S NOT BEING ADDRESSED!

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POWER STEERING ASSIST FAULT WENT OUT WHILE THE CAR WAS IN MOTION ON A HIGHWAY. IT STILL STEERS BUT WITH MUCH EFFORT AND WITH SLOW RESPONSE.

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I WAS DRIVING TO WORK AND I HEARD A LOUD SOUND FOLLOW BY OIL PRESSURE LOST I PULL OVER AT A GAS STATION AND NOTICE THAT ALL MY OIL WAS PORING OUT OUT MY VEHICLE .I THAN CAR FOR A TOW TRUCK TO HAVE MY VEHICLE TOWED ..WHY DIS MY VEHICLE DO THAT.I DID NOT MAKE IT TO WORK ...I HAD TO CALL OFF WAS NOT HAPPY ABOUT IT.THIS SITUATION COST ME MY JOB DUE TO CAR FAILURE..IT HAPPENED ON CITY STREET LEADING TO HIGH WAY.

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I WAS DRIVING HIGHWAY IN SPORT MODE WHEN I COULD NOT MOVE SHIFTER OUT OF SPORT MODE SO GOT TO RED LIGHT TO TRY TO MOVE MY SHIFTER INTO ANOTHER GEAR DIDN'T WORK SO SHUT CAR DOWN BUT CAR COULDN'T RECOGNIZE IT WAS NOT IN PARK AND CAR WOULDN'T TURN BACK ON AND WOULD DRIFT BACKWARDS SO HAD TO PUT EMERGENCY BREAK ON SO MY CAR WON'T DRIFT DOWN HILL IN MIDDLE OF HIGHWAY. I HAD TO HAVE FLAT BED TOW CAR AWAY TO GARAGE, I SEEN A RECALL ON THE 2.5 FUSION AND ESCAPE SHIFTER CABLE BUT NOT ON 2.0 WHICH IS SAME EXACT PROBLEM HAS HAPPENED WITH MY 2.0 FUSION. I DO NOT HAVE RECALL NUMBERS ON HAND. .

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PURGE VALVE STICKING.

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CAR CONTINUES TO LOSE COOLANT AND OVERHEAT. IT HAS BEEN IN AND OUT OF THE SHOP FOR 6 MONTHS WITH NO LUCK ON A SOLUTION. TWO DIFFERENT SHOPS HAVE SAID THE RADIATOR AND THERMOSTAT IS FINE. WE THOUGHT WE HAD IT FIXED THIS LAST TIME IN THE SHOP, THE SEAL IN THE RESERVOIR TANK HAD AN AIR BUBBLE IN IT, BUT 6 DAYS INTO HAVING IT HOME THE COOLANT LEVEL LIGHT CAME IN ONCE AGAIN. I AM AT A LOST AND OUT OF FUNDS TO CONTINUE TO PUT IT IN THE SHOP. THE ISSUE ALWAYS HAPPENS WHEN IN MOTION, WILL GET AN OVERHEATING WARNING AND TEMPERATURE WILL GO FROM NORMAL TO OVERHEATED WITHIN SEXONDS AND CAR WILL GO INTO LIMP MODE

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POWER STEERING ASSIST FAULT

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