What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

MY 2013 FORD FUSION IS EXPERIENCING POWER STEERING LOSS. I HAVE EXPERIENCED STEERING LOSS AT START UP, ON THE ROAD DRIVING, MID-TURNING, AND WHEN I HIT A SMALL BUMP OR ROCKY SURFACE. THE MESSAGES THAT APPEAR INCLUDE 'POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAK'. I WAS TOLD THIS WAS A COMMON OCCURRENCE AMONG FORDS WITH ELECTRICAL POWER STEERING AND WAS QUOTED $2000 TO REPLACE THE ENTIRE STEERING COLUMN. AFTER SENDING MY VEHICLE IN TO A FORD DEALERSHIP 8+ TIMES, I FINALLY GAVE UP AND REQUESTED FOR A REFUND. RESEARCH SHOWS THAT FORD RECALLED A NUMBER OF VEHICLES INCLUDING THE SAME NAME AND MODEL AS MY 2013 FORD FUSION, HOWEVER MY VIN WAS NOT INCLUDED IN THE RECALL. I THINK FORD MANUFACTURER NEEDS TO EXPAND THEIR RECALL REGIONS TO INCLUDE ALL THOSE WHO ARE EXPERIENCING THIS SAME ISSUE. MY VEHICLE IS TOO YOUNG AND DOES NOT HAVE MORE THAN 105,000 MILES TO BE EXPERIENCING THIS TYPE OF ISSUE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE REVERSING FROM A PARKING SPOT, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ROCHESTER FORD LOCATED AT 4900 US-52, ROCHESTER, MN 55901, (507) 288-7564, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RACK AND PINION AND STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 13V232000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,586. *BF*JB

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LONG STANDING ISSUE WITH FORD FUSION, AND IT'S ONLY GOTTEN WORSE. RECENTLY I'VE DISCOVERED A PLUG STUCK IN CYLINDER 4, A MISFIRE, AND MY ENGINE IS LOSING COOLANT WITHOUT ANY EXTERIOR & VISIBLE LOSS AREAS. IT WAS 'REPAIRED' FROM THE RECALL WHEN ONLY A SENSOR WAS ADDED AND NO ACTUAL REPAIR WAS DONE TO PREVENT COMPLETE ENGINE FAILURE. CYL 4 HAS A MISFIRE, COOLANT IS NEEDING TO BE REFILLED CONSTANTLY, CAR IS NOW OVERHEATING, AND THIS IS AFTER I'VE DONE ALL THE PREVENTATIVE MAINTENANCE IN ADDITION TO FORDS 'RECALL FIX' 17S09 THAT FIXED ABSOLUTELY NOTHING. ANY TIME THAT I DRIVE IT NOW, NO MATTER WHAT SPEED, ANY LONGER THAN 10 MIN, MY 'LOW COOLANT' WARNING COMES ON FROM THE ENGINE BURNING COOLANT OFF. I'VE HAD TO COMPLETELY SHUT MY ENTIRE CAR OFF, WAIT FOR ENGINE TO COOL OFF, AND HAVE BEEN LEFT STRANDED A FEW TIMES NOW. VERY FRUSTRATING CONSIDERING I'VE MAINTAINED THIS VEHICLE EXCEPTIONALLY SINCE I'VE OWNED IT.

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THE BACKUP CAMERA ON MY FUSION HAS BEEN FAILING TO FUNCTION PROPERLY THIS HAS OCCURRED ON MULTIPLE OCCASIONS WHILE DRIVING IN THE CITY AS WELL AS ON THE HIGHWAY. WHEN IN REVERSE THE SCREEN GOES BLACK OR HAS MULTIPLE SQUIGGLY LINES GOING ACROSS THEN AN ERROR THAT CAMERAS IS NOT AVAILABLE WHEN I PUT THE CAR INTO DRIVE THE CAMERA WILL SOMETIMES APPEAR AND SHOW WHAT'S BEHIND THE CAR, HOWEVER, WHEN PLACED BACK INTO REVERSE I GET THE SAME ERROR I WAS ON VACATION IN FL AND RENTED A BRAND NEW 2020 FORD AND THE CAMERA MALFUNCTIONED THE SAME WAY WHILE DRIVING IN THE CITY I ATTEMPTED ONLINE RESEARCH AND FOUND THAT ITS NOT ONLY THE FUSION BUT MANY FORD VEHICLES WITH THE CAMERA BACK UP MALFUNCTION

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GOT IN CAR TO START AND DRIVE TO WORK. DASHBOARD LIT UP WITH WARNINGS ON STEERING SYSTEM FAILURE, FORWARD ANTICOLLISION SYSTEM FAILURE AND ANTISKID SYSTEM FAILURE. VEHICLE HAS LOST POWER STEERING AND UNABLE TO DRIVE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING 30 MPH, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE STALLED WITH THE LOW COOLANT LEVEL AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE COOLANT RESERVOIR WAS TWO-THIRDS FULL. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS LIKE THE FAILURE REFERENCED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 114,710.

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THE DASH LIT UP NOTIFYING OF A PARKING BRAKE ERROR WHILE DRIVING. GOT HOME, PARKED CAR, TURNED CAR OFF. WENT INSIDE FOR ABOUT TWO MINUTES. WHEN CAME BACK OUTSIDE, THERE WAS SMOKE ROLLING OUT OF THE WINDOW. PUT FIRE OUT. AFTER EXAMINING, THE FIRE APPEARED TO HAVE STARTED FROM SOMETHING ELECTRICAL IN THE CENTER COUNSEL ON THE RIGHT SIDE. IT CAUGHT THE SEAT ON FIRE, MELTED THE COUNSEL, AND THE ROOF. NO SMOKING OF ANY SORT HAS BEEN ALLOWED IN MY CAR SINCE I GOT IT. IT WAS STATIONARY WHEN THE FIRE STARTED, BUT IT WAS IMMEDIATELY AFTER BEING DRIVEN.*DT*JB

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TRANSMISSION SHIFTING POORLY LOW GEARS, REVERSE, STUCK IN LOW GEARS, LOUD NOISEY SHIFTING, BURNING ODOR, CANNOT INCREASE SPEED

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STEERING WHEEL IS LOOSE.

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ENGINE COOLANT LEAKING BUT NO LEAK CAN BE FOUND. HAVE TO PUT COOLANT IN CAR EVERY OTHER DAY OR ANY TIME I DRIVE MORE THAN 30 MILES.

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WHEN GOING DOWN A HILL WHETHER YOU ARE USING CRUISE CONTROL OR NOT, THE CAR WILL DOWNSHIFT REALLY HARD, ONCE, TWICE AND SOMETIMES THREE TIMES BEFORE YOU GET TO THE BOTTOM OF THE HILL. THIS IS AN ONGOING PROBLEM THAT STARTED IN APRIL OF 2020. THE BACKUP CAMERA STOPPED WORKING AND IT WAS COMPLETELY REPLACED AND IT STILL DOES NOT WORK.

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REAR MIDDLE SEAT BELT LOCKS EACH TIME THE UPPER SEAT PORTION IS LOWERED, REGARDLESS OF IT IT IS LATCHED OR NOT. CAR DOES NOT HAVE TO BE ON OR MOVING FOR THIS TO OCCUR. TO REMEDY, THE BOTTOM SEAT HAS TO BE REMOVED, AND SEAT BELT UNBOLTED FROM CAR. I AM CONCERNED THE BELT COULD LOCK AROUND A PERSON IF SEATED THERE. THERE IS NO LEEWAY IN THE BELT TO PULL TO TRY AND RELEASE THE TENSION. HAVE EXPERIENCED NUMEROUS TIMES, BEGINNING IN DECEMBER 2017.

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THE HOOD LATCH ON MY 2013 FORD FUSION BROKE AND WOULD FUNCTION CORRECTLY. THIS IS A TERRIBLE DESIGN AND NEEDS TO BE FIXED. I REPLACED MINE AND FROM THE UPLOADED PICTURES YOU CAN SEE THAT THE PART WILL EVENTUALLY HAVE TO BE REPLACED AGAIN. THE PLASTIC BUMP (CIRCLED IN RED) THAT THE LEVER GRABS ON TO WEARS OUT OVER TIME, AND WHEN LIFTED, WILL NOT OPEN THE HOOD CORRECTLY . IT'S ALSO NOT FAIR THAT THE PARTS NEEDED HAVE TO BE PURCHASED SEPARATELY, COST CUTTING AT ITS FINEST .

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE COOLANT OVER TEMPERATURE WARNING LIGHT ILLUMINATED. THE VEHICLE COASTED TO A STOP AND THE CONTACT REFILLED THE COOLANT LEVEL TO LET THE VEHICLE COOL DOWN BEFORE CONTINUING TO DRIVE. THE CONTACT TOOK THE VEHICLE TO WESTFIELD FORD (6200 SOUTH LA GRANGE ROAD, COUNTRYSIDE, IL 60525; (708) 354-8600) WHO INFORMED THE CONTACT THAT THE ENGINE COOLANT WAS LEAKING INTO THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

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MY VEHICLE WAS SERVICED FOR A WIDE SPREAD FAULTY DOOR LATCH RECALL IN 2016 AND WAS REINSPECTED AGAIN THIS YEAR FOR THE ANOTHER DOOR LATCH RECALL. NOW MY PASSENGER FRONT DOOR LATCH IS FAULTY CAUSING MY DOOR TO NOT CLOSE AT ALL. THE CUTTER FORD DEALER ON OAHU IS TELLING ME EVEN THOUGH MY DOOR LATCH IS FAULTY, IT'S NOT COVERED BY THE RECALL AND I WILL HAVE TO PAY FOR IT TO BE REPLACED. HOW IS THIS POSSIBLE? AFTER HAVING MY DOOR LATCHES REPLACED FOUR YEARS AGO DUE TO A RECALL, THEY ARE NOW FAULTY AGAIN FOUR YEARS LATER. DOES ANOTHER RECALL NEED TO BE ISSUED TO REPLACE THE DOOR LATCHES USED IN THE ORIGINAL RECALL. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE ADDRESSED AND CORRECTED BY THE FORD DEALER FREE OF CHARGE.*DT CONSUMER STATED VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION BUT WAS NOT REPAIRED.*JB

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ON MULTIPLE OCCASIONS, DRIVING AT SPEEDS OVER 60MPH FOR MORE THAN 50 MILES, CAUSES A SYSTEM ALERT THAT SAYS STEERING ASSIST FAULT AND THE POWER STEERING GOES OUT. THE FIRST TIME I WAS ABLE TO PULL OVER BEFORE THE POWER STEERING WENT OUT. THE NEXT TIME, MY BOYFRIEND WAS DRIVING AND HE HAD TO VEER ONTO THE SHOULDER. MOST RECENTLY, MY GRANDMOTHER DROVE MY CAR TO THE AIRPORT AND WAS UNABLE TO GET THE VEHICLE OUT OF TRAFFIC TURNING INTO THE AIRPORT AS SHE WAS NOT STRONG ENOUGH TO MANEUVER THE CAR INTO THE PARKING LOT. I REGULARLY KEEP UP WITH ALL NECESSARY MAINTENANCE AND HAVE BROUGHT THE CAR TO MODICA BROTHERS AS WELL AS A LOCAL MECHANIC AND THEY HAVE BOTH TOLD ME IT IS BOLT CORROSION AS THEY ASSESSED ALL OTHER POSSIBILITIES. UPON RESEARCH, I FOUND A RECALL FOR FORD FUSIONS MANUFACTURED IN HERMOSILLO IN 2013 UNDER RECALL #19S26. I CONTACTED FORD ABOUT HAVING MY CAR ADDED TO THE RECALL AND WAS ADVISED TO REACH OUT TO NHTSA. AS THIS IS A BIG SAFETY HAZARD, I WISH TO HAVE THIS ADDRESSED IMMEDIATELY.

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REAR SEATS GET STUCK WHEN LOWERED DOWN AND WILL NOT RELEASE TO RETURN BACK UP. TO BE SPECIFIC, THE LEFT BACKSEAT AND CENTER SEAT (AS THEY ARE ATTACHED) ARE THE ISSUE.

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WHILE I WAS DRIVING AT A SLOWER SPEED AROUND TURNS GOING UPHILL THE POWER STEERING ASSIST CONTROL LIGHT FLASHES ON AND THEN BACK OFF. IT HAS DONE THIS AT LEAST 5 TIMES

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WHILE DRIVING I SMELLED A FAINT WHIFF OF GASOLINE, MOMENTS LATER THE CAR BEGAN FILLING UP WITH SMOKE THAT SPILLED IN THROUGH THE HEATER VENTS. THERE WAS ALSO SMOKE THAT WAS COMING FROM UNDER THE HOOD. MY HUSBAND & I JUMPED OUT OF THE CAR TO RUN TO SAFETY AND I SAW FIRE UNDER THE FRONT END OF THE CAR. ONCE THE FIRE FIGHTERS ARRIVED AND EXTINGUISHED THE FIRE WE WERE TOLD IT LOOKS LIKE THE ENGINE HAD CAUGHT ON FIRE.

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SHIFTER LINKAGE BUSHING FAILED, CAUSING THE CAR TO BECOME STUCK IN REVERSE. A SHORT SEARCH REVEALED THAT THERE IS ALREADY A RECALL OUT FOR THIS VERY THING, EXCEPT MY VIN "DOESN'T HAVE THIS ISSUE"

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MY VEHICLE CHECK ENGINE LIGHT CAME ON , SCANNED IT AND THE CODE GENERATED WAS P1450 WHICH IS THE UNABLE TO BLEED UP FUEL TANK VACUUM. THIS HAS HAD A AFFECT ON MY CAR WHILE DRIVING IT HAS STALLED AT HIGH SPEEDS ON THE HIGHWAY, AND HAS STALLED AT LOWER SPEEDS AS WELL AND MAKING A TURN . IT MAKES A LOUD VACUUM NOISE AND YOU CAN HEAR THE WHINING OR WHISTLING OF THE PUMP OR HOSE NEAR THE FUEL TANK UNDER THE DRIVER DOOR AND UNDER THE HOOD . I LOOKED UP SIMILAR INFO ON THE FORD RECALL SITE AND SEEN THIS RECALL # 18S32 . SO I CALLED MY LOCAL DEALERSHIP SERVICE DEPARTMENT AND THE INFORMED ME THAT IT DON'T COVER MY FORD VEHICLE , BUT THERE'S A RECALL FOR THIS , SO I'M NOT UNDERSTANDING WHY IT DON'T APPLY TO MY VEHICLE.

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FUEL FILL INLET LIGHT ON. VEHICLE WILL NOT ACCELERATE AFTER SECOND GEAR.

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GEAR SHIFT CABLE DISCONNECTED, CAUSING INABILITY TO MOVE CAR. NO POWER TO ACCELERATOR REGARDLESS OF GEAR POSITION (COULD NOT GO FORWARD OR REVERSE). VEHICLE WAS PARKED IN DRIVEWAY, AND HAD JUST COMPLETED A 30 MINUTE DRIVE.

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CAR VIOLENTLY SHOOK WHEN APPLYING ACCELERATOR AT LOW SPEEDS. THE CAR WAS SHAKING SO VIOLENTLY THAT I HAD TO STOP DRIVING AND CALL FOR A TOW TRUCK. ONLY DROVE APPROX. 1/4 MILE FROM WHERE IT WAS PARKED ON A SUBURBAN ROAD. CAR NEARLY UNDRIVEABLE. SPARK PLUGS AND WIRES HAD JUST BEEN REPLACED BY MECHANIC RECOMMENDATION THE DAY BEFORE. ENGINE MISFIRING.

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PREVIOUSLY HAD ENGINE REPLACED BY LOCAL FORD DEALER DUE TO RECALL OF COOLANT SYSTEM CAUSING OVERHEAT OF THE ENGINE. LESS THAN 2 YEARS FROM TIME OF REPLACEMENT THE ENGINE FAILED FOR THE EXACT SAME REASON THE ORIGINAL RECALL WORK WAS DONE. AM BEING TOLD THAT THIS REPAIR WILL NOT BE COVERED UNDER WARRANTY OF ORIGINAL WORK OR RECALL.

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