What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

ENGINE FAILURE DUE TO COOLANT LEAKING INTO ENGINE OIL AFTER RECALL PERFORMED, [RECALL # 17V209000] HAD THE CAR IN FOR MANY SERVICE PROBLEMS RELATED TO MISFIRE ON CYLINDER ONE. HAD INJECTORS CLEANED, REPLACED SPARK PLUGS, REPLACED THE COIL PACK, HAD THE COOLANT SYSTEM FLUSHED AND PRESSURIZED FOR LEAKS, ONLY 42000 MILES,

NHTSA ODI 11400317

TRUNK OPENS UNEXPECTEDLY WHEN EITHER PARKED OR IN MOTION.

NHTSA ODI 11399876

MY 2013 FORD FUSION IS HAVING ISSUES WITH THE PASSENGER DOOR. IT WAS GETTING HARDER TO CLOSE WITH OUT SLAMMING IT. WELL ONE DAY IT FLEW OPEN WHILE I WAS DRIVING ON A CITY STREET TURNING ALMOST CAUSING AN ACCIDENT. THE DOOR WOULDN'T STAY CLOSED WITHOUT ROPE FROM THEN ON. GOOD THING I DIDN'T HAVE MY 3 KIDS WITH ME AT THE TIME. THE FORCE BENT THE HINGES AS WELL AS DENTED THE DOOR. I TOOK IT TO A LOCAL FORD DEALERSHIP AND WAS TOLD MY CAR WAS ON THE RECALL LIST FOR FAULTY DOOR LATCHES AND TO BRING IT BACK IN 5 DAYS. THIS IS AFTER I TOLD THEM I HAVE TO DRIVE WITH A ROPE HOLDING THE DOOR CLOSED. I BRING MY CAR IN 5 DAYS LATER AND GET A RENTAL THAT FORD WOULDN'T COVER. WELL 2 DAYS LATER I GET A CALL SAYING THEY WILL NOT FIX THE RECALLED DOOR LATCH AND TO COME PICK UP MY CAR. I'VE BEEN DRIVING AROUND FOR OVER A MONTH NOW WITH MY DOOR ROPED SHUT BUT IT POPS OPEN STILL. I DON'T KNOW WHAT TO DO. I'M NOT FINANCIALLY STABLE ENOUGH TO PAY FOR THE COSTLY REPAIR. I'M AT SUCH A LOSS THAT FORD WILL NOT FIX THIS SAFETY ISSUE. THE DEALER SHIP EVEN CLEARED THE RECALL ON LINE AND IT NOW SAYS ALL LATCHES ARE FIXED PLEASE? HOW CAN THIS HAPPEN? PLEASE HELP!

NHTSA ODI 11399924

LOOSING COOLANT, WHITE SMOKE FROM EXHAUST, ENGINE OVERHEATING MESSAGE

NHTSA ODI 11399584

LEAVING GAS STATION. CAR JUST STOPS DRIVING WHILE IN THE DRIVING GEAR. SO I PULLED OVER SLOWLY TO THE SIDE OF THE ROAD AND I HAD A WARNING TO 'SEE MANUAL' 'HILL ASSISTANT NOT AVAILABLE' 'STOP SAFELY NOW' AND IT WAS SHOWING TRACTION CONTROL ON. IT WILL NOT DRIVE. AND RUNS WEIRD NOW.

NHTSA ODI 11398839

PURCHASED A 2013 FORD FUSION IN 2020 AND KEPT THE CAR FOR ABOUT 4 MONTHS. DURING THE 4TH MONTH OF OWNING THE CAR I NOTICED THAT I WOULD FILL UP THE COOLANT RESERVOIR AND A COUPLE DAYS LATER I WOULD HAVE TO FILL IT UP AGAIN. I CHECKED UNDER THE CAR FOR LEAKS AND THERE WEREN'T ANY LEAKS THAT I COULD FIND. I CHECKED FORUMS FOR ANY OTHER PEOPLE HAVING THE SAME PROBLEM AND I FOUND OUT THAT THERE IS AN INTERNAL ENGINE COOLANT LEAK FOR FORD FUSIONS WITH THE 1.6L ECOBOOST MODELS. THAT'S THE EXACT MODEL I HAVE. I CALLED FORD GAVE THEM MY VIN NUMBER AND THEY TOLD ME THERE WEREN'T ANY RECALLS FOR MY VEHICLE AT THE TIME. SO I HAD A MECHANIC CHECK OUT MY COOLANT LINES AND THEY TOLD ME THAT THERE WAS A HUGE LEAK IN MY COOLANT SYSTEM, ALTHOUGH THEY COULDN'T TELL ME WHERE. I HAD THE VEHICLE PRESSURE TESTED AND THE LEAK WAS INTERNAL. DROVE THE CAR BACK HOME THAT DAY AND ONCE I REACHED MY HOUSE SMOKE STARTED TO COME INSIDE THE CABIN. I IMMEDIATELY PARKED THE VEHICLE AND POPPED THE HOOD AND NOTICED THERE WAS A FIRE UNDER MY HOOD. CALLED THE FIRE DEPARTMENT THEY ARRIVED AFTER ABOUT 3 MINUTES AND BY THAT TIME THE VEHICLE WAS DONE FOR. I COULD'VE LOST MY LIFE THAT DAY. I'M HAPPY THAT I DIDN'T. FORD PREVIOUSLY RECALLED CERTAIN 2013 AND 2014 FORD VEHICLES EQUIPPED WITH THE 1.6L ENGINE FOR A SIMILAR ISSUE UNDER RECALL CAMPAIGNS 12V551 AND 17V209. UNFORTUNATELY I'M NOW OUT OF $12,000 AND I NO LONGER HAVE A VEHICLE BECAUSE OF THIS MECHANICAL FAILURE.

NHTSA ODI 11398764

MY FORD FUSION 2013 HAS BEEN RUNNING SMOOTHLY UNTIL I PARKED TODAY OUTSIDE USPS TO MAIL A PACKAGE BUT WHILE TRYING TO BACK UP LATER , MY STEERING WOULDN'T MOVE . ENGINE LIGHT WAS ON WITH STEERING ASSIST FAULT NOTE .

NHTSA ODI 11398507

WHEN I TURNED ON THE VEHICLE THE DASHBOARD SYSTEM REPORTED 'POWER STEERING ASSIST FAULT'. I ATTEMPTED TO LEAVE THE DRIVEWAY HOWEVER THE STEERING WHEEL DID NOT WORK AND AS A RESULT ALMOST CRASHED INTO A NEIGHBORS VEHICLE.

NHTSA ODI 11398534

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE STEERING WHEEL CEASED AND FAILED TO OPERATE WITHOUT WARNING. NO VISIBLE LEAKS SHOWN. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.

NHTSA ODI 11398551

I NOTICED WHEN THE CAR WAS ON THE ENGINE MADE A CLUNKING SOUND AT STARTUP, THIS WAS NOT VERY UNUSUAL AS THE HYBRID HAS MADE DIFFERENT NOISES AT STARTUP, AND DEALERSHIPS HAVE ASSUMED THIS WAS "NORMAL". AFTER A COUPLE OF WEEKS, A LOUD NOISE BEGAN, SOUNDING AS IF I WAS DRAGGING SOMETHING WHEN THE VEHICLE WAS BEING DRIVEN. WE TOOK THE CAR TO THE DEALERSHIP WHERE ANY AND ALL REPAIRS/RECALLS HAVE BEEN PERFORMED AFTER A COUPLE OF DAYS THE SERVICE ADVISOR SAID THEY FELT THAT IT WAS THE BEARINGS INSIDE THE TRANSMISSION AND IT WOULD BE BETTER TO GET RID OF THE CAR THAN REPAIR IT. THIS IS A WELL-DOCUMENTED KNOWN ISSUE THAT FORD IS AWARE OF. IN APRIL OF 2020, THE ELECTRICAL/ A/C WAS NOT WORKING CORRECTLY AND THE FACEPLATE WAS REPLACED COSTING $780. THIS VEHICLE HAS HAD 7 KNOWN RECALLS, 3 OF WHICH HAD TO DO WITH TRANSMISSION/POWERTRAIN, THREE OUT OF THE 4 DOORS HAD FAILED DATES WERE AUG 2014, FEB 2015 & APRIL 2015 THE DEALERSHIP REFUSED TO FIX THE 4TH DOOR STATING IT WAS NOT A RECALL (I WOULD LIKE TO NOTE WHEN ONE OF THE DOORS LATCHED FAILED MY SON WAS IN THE PASSENGER SEAT AND FELL HALFWAY OUT OF THE VEHICLE, WHILE THE VEHICLE WAS TURNING-HIS SEAT BELT SAVED HIM) IN JUNE OF 2015 NHTSA SENT A RECALL, 4 DOOR LATCH ISSUES WERE REPLACED IN MAY 2016. THE TRANSMISSION ISSUE IS ANOTHER EXAMPLE OF KNOWN PROBLEMS THAT SHOULD BE REPAIRED BY FORD MOTOR COMPANY.

NHTSA ODI 11397214

WHEN TRANSMISSION IS HOT IT STOPS SHIFTING OR IT DONT GO IN GEAR

NHTSA ODI 11395992

BATTERY DRAIN EVERYDAY RESULTING IN A NEED TO JUMP START EVERY TIME WE NEED TO USE THE CAR. WE HAD THE APIM REPLACED IN JULY 2020 AFTER FORD DIAGNOSED THIS AS THE PROBLEM. NOW AFTER FOUR MONTHS AND $1500.00 WE ARE HAVING THE SAME EXACT ISSUE AND FORD IS SAYING THE BACKUP CAMERA IS THE CAUSE FOR THE POWER DRAIN, AND THEY ARE TELLING US IT WILL BE ANOTHER $1300.00 TO FIX THIS ISSUE. THIS DEALER AUTONATION FORD VALENCIA, CA. HAS HAD THE CAR THERE FOR 5 WEEKS NOW AND BACK IN JULY 2020 THEY HAD THE CAR FOR 4 WEEKS!!!!! WE BELIEVE THEY DID NOT FIX THE ISSUE THAT CAUSED THE BATTERY DRAIN AND NOW WANT TO CHARGE US AGAIN TO FIX THE MISTAKE.

NHTSA ODI 11395773

THE POWER STEERING RACK HAD AN INTERNAL FAILURE WHILE THE VEHICLE WAS STATIONARY AND PARKED. WENT FROM WORKING JUST FINE TO COMPLETELY SHUTTING OFF WHILE PARKED IN MY DRIVEWAY.

NHTSA ODI 11395458

AS SOON AS I STARTED IT THE POWER STEERING ASSIST FAULT LIGHT CAME ON. THEN THE COOLANT OVERHEATING WARNING CAME ON AND DE RATED THE VEHICLE. THEN I SHUT IT OFF. WAS IN MY DRIVEWAY

NHTSA ODI 11394745

I GOT INTO A WRECK ABOUT TWO MONTHS AGO AND MY AIR BAGS DIDNT DEPLOY I WASNT GOING TO DO ANYTHING ABOUT IT TILL I SEEN THERE WAS A RECALL ON MY CAR FOR AIRBAGS AND I DECIDED I NEEDED TO FILE A COMPLAINT AS YOU CAN SEE FROM THE PICTURE MY WRECK WAS PRETTY BAD AND THE AIR BAGS NEVER WENT OFF. I GOT RAN OFF THE ROAD AND HIT A ICE PATCH AND SPUN OUT I TO THE MOUNTAIN HEAD ON AND THE BAGS NEVER DEPLOYED

NHTSA ODI 11391067

WHEN ACCELERATING AFTER BEING STOPPED AT AN INTERSECTION OR STOP SIGN CAR HITS ABOUT 20 25 RPM'S ACCELERATION STOPS HAVE TO EASE BACK ON THE GAS SLOWLY AND NEVER SHIFTS IN TO NEXT GEAR. I HAD TO DRIVE HOME SLOWLY ABOUT 20 MPH. HAPPENS AFTER EVER STOP AND GO

NHTSA ODI 11390852

WHILE DRIVING, COOLANT WARNING LIGHT CAME ON AND ABOUT 5 MIN LATER CAR DIED. I OPENED HOOD AND THERE WAS STILL COOLANT IN CAR. TOOK TO DEALER. QUOTED $10,000 FOR NEW ENGINE. I WAS NEVER NOTIFIED OF A RECALL RE COOLANT LEAKING INTO ENGINE AND IN SUBSEQUENT VISITS DEALER NEVER ADDRESSED THE RECALL AND NEVER FIXED PROBLEM.

NHTSA ODI 11390667

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING 40 MPH, THE REAR PASSENGER'S SIDE DOOR OPENED INADVERTENTLY. THE CONTACT STATED HE HAD TO TIE THE DOOR CLOSED WITH A ROPE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CORWIN FORD RENO (3601 KIETZKE LN, RENO, NV 89502, (775) 329-8800) WHERE IT WAS DIAGNOSED WITH NEEDING THE REAR PASSENGER'S SIDE DOOR LATCH TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,649.*DT

NHTSA ODI 11390044

WHILE DRIVING IN A LIGHT SNOW STORM THE WINDSHIELD WIPERS STOPPED WORKING. I TRIED TO PUSH DOWN ON THE STALK TO GET THEM TO WORK ONCE AND THEN TRIED TO PUSH IT UP TO GET TO A SET SPEED AND NOTHING WORKED. ABOUT 3-5 MINUTES LATER THEY CAME ON, WIPED 3 TIMES AND THEN STOPPED AGAIN. THIS HAPPENED 3 TIMES ON MY 30 MINUTE DRIVE. THIS INTERMITTENT ISSUE COULD BE VERY DANGEROUS IF THE STORM WAS WORSE. I WAS DRIVING 45 MPH.

NHTSA ODI 11389969

ON NOVEMBER 29TH 2020 I WAS DRIVING ON THE 40 FREEWAY WESTBOUND PASSING NEWBERRY SPRINGS I WAS GOING 70 MILES PER HOUR WHEN I LOOKED AT MY REARVIEW MIRROR AND NOTICED SMOKE SO I WAS PULLING OVER I HEARD A NOISE POP AND MY IDLE WENT PAST 8 BEFORE IT WENT INTO GEAR I OPENED THE HOOD AND THERE WAS TRANSMISSION FLUID EVERYWHERE THINKING THAT MAYBE A HOSE BROKE COME TO FIND OUT I HAD NO REVERSE AND NO GEARS I TOOK IT TO A TRANSMISSION SHOP WHICH COST ME A FORTUNE TO TOW MY CAR ON THE OTHER SIDE OF 15 FREEWAY SOUTHBOUND FORD INSTALLED THE PLASTIC PART INSIDE THE TRANSMISSION WHICH MELTED WITH THE HEAT OF THE ENGINE AND I HAD TO REPLACE TRANSMISSION AND REPLACING THE PLASTIC PART WITH A METAL PIECE SO THAT WILL NOT HAPPEN AGAIN I ALMOST LOST CONTROL OF MY CAR DUE TO THE POPPING SOUND AND NO CONTROL OF MY CAR I NEED TO KNOW IF I COMPLAIN TO FORD MOTOR COMPANY TO GET REIMBURSED FOR THE THIS FAULTY PART INSIDE MY TRANSMISSION I LOST WAGES AND COMPENSATION STRESS WITHOUT A VEHICLE FOR A MONTH THANK YOU I WOULD LIKE TO GET A CORRESPONDENCE AS SOON AS POSSIBLE

NHTSA ODI 11389147

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE STARTED TO JERK AND WHITE SMOKE WOULD COME OUT FROM THE REAR. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS ODOR OF COOLANT BURNING. THE VEHICLE WAS TAKEN TO JIM TIDWELL FORD, 2205 BARRETT LAKES BLVD, KENNESAW, GA 30144, AND WAS DIAGNOSED THAT COOLANT LEAKING INTO THE ENGINE. THE TECHNICIAN RECOMMENDED THE CONTACT WAS TO REPLACE THE ENGINE LONG BLOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 161,916.

NHTSA ODI 11388825

THERE IS AN EXISTING RECALL IN EFFECT (NHTSA RECALL 15V250000) FOR FORD FUSION VEHICLES THAT COULD EXPERIENCE A DANGEROUS LACK OF VEHICLE CONTROL DUE TO THE LOSS OF POWER STEERING. I HAVE A FORD FUSION ENERGI 2013 (MODEL YEAR OVERLAPPING THAT OF THE EXISTING ISSUE), EXPERIENCING A LOSS OF POWER STEERING. IS THERE A REASON MY VIN/MODEL WERE NOT INCLUDED?

NHTSA ODI 11388663

ON JAN 7TH AND 8TH I NOTICED WHEN I STARTED MY CAR THE STEERING WHEEL WOULD JERK ONCE THEN STOP. BOTH DAYS I DROVE IT AND I HAD NO OTHER ISSUES. ON JAN 9TH WHEN I STARTED MY CAR THERE WAS NO JERK, BUT LATER THAT NIGHT WHEN I WAS GOING TO THE STORE I PULLED OUT AND THE STEERING WHEEL GOT REALLY HARD TO TURN ALMOST CAUSING ME TO HIT ANOTHER CAR AND THEN THE POWER STEERING ASSIST FAULT LIGHT CAME ON. I ENDED UP JUST PARKING IT IN FRONT OF MY HOUSE SINCE I WAS TOO SCARED TO DRIVE IT AND DIDN'T KNOW WHAT WAS GOING ON WITH MY CAR. I DIDN'T DRIVE IT THAT SUNDAY OR MONDAY. TUESDAY I HAD NO CHOICE BUT TO DRIVE IT TO WORK AND IT WAS A PAIN, BUT THAT EVENING WHEN I GOT OFF AND STARTED MY CAR THE STEERING WHEEL JERKED TWICE AND EVERYTHING WAS BACK TO NORMAL AND I COULD TURN WITH EASE. THE NEXT DAY IT WAS STILL FINE, BUT THURSDAY MORNING THE SAME THING HAPPENS. THE STEERING WHEEL JERKED AND THE WARNING CAME BACK UP AND HAS BEEN ON SINCE THEN. I'VE READ SO MANY COMPLAINTS ONLINE ABOUT PEOPLE HAVE THE SAME ISSUE WITH THIS YEAR AND MODEL AND ALL ARE WONDERING WHY THERE HASN'T BEEN A RECALL ON IT.

NHTSA ODI 11388298

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE POWER STEERING FAILED TO REGAIN PROPER FUNCTIONALITY. THE VEHICLE WAS DRIVEN WITH MANUAL STEERING. THE CONTACT CONTACTED THORNHILL FORD (500 FORD FAIR LN, CHAPMANVILLE, WV 25508, (888) 460-6364) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11388193

I HAD STARTED MY CAR ONE MORNING AND NOTICED SOME "DUMMY" LIGHTS HAD NOT GONE OFF. I THEN GOT A NOTICE ABOUT "HILL SIDE ASSIST NOT AVAILABLE" THAT WAS WEIRD AS I WAS ON A FLAT SURFACE. THEN I ALSO GOT A NOTIFICATION THAT SAID "SERVICE ADVANCETRAK". THE WARNING LAMPS THAT STAYED ILLUMINATED ARE ABS, FRONT AIRBAG, STABILITY CONTROL, AND STABILITY CONTROL OFF LIGHTS. WHILE I DROVE OFF, THE STEERING WAS AFFECTED AS WELL, IT WASN'T LIKE I HAD NO POWER STEERING, BUT IT WAS DEFINATELY MORE DIFFICULT TO STEER. I GOT TO WORK, CALLED THE DEALER, MADE AN APPOINTMENT FOR MY CAR TO BE LOOKED AT. WHICH WAS THENEXT DAY. WHEN I WENT BACK TO MY CAR AFTER WORK, THE WARNING LIGHTS AND NOTIFICATIONS DID NOT APPEAR. THE NEXT DAY, WENT TO THE CAR, GOING TO WORK, ALL THE LIGHTS APPEARED AGAIN. CAR WENT TO THE SHOP AND WAS TOLD THE SPEED SENSOR AND HUB NEED TO BE REPLACED. THE TOTAL COST IS $635.00 FOR REPAIRS. I HAVE SEEN LOTS OF COMPLAINTS OF THIS SORT FOR MY YEAR OF CAR. I BELIEVE A RECALL SHOULD BE ISSUED.

NHTSA ODI 11387920