What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds, the vehicle stalled. The contact also stated that the power steering failed not allowing the contact to steer the vehicle. The contact stated that the coolant warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with the engine needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 17V209000 (Engine and Engine Cooling). The manufacturer had been informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 100,000.

NHTSA ODI 11425495

Power sreering failure. No warning. Just randomly occurs. Steering wheel locks up and driver in unable to steer the car. HUGE safety issue! Seems ti be a common problem after researching the Internet.

NHTSA ODI 11425244

The power steering went out as I was driving my car. I got an alert of 'power assist fault' and 'service advance track' when driving in the rain. The vehicle became very hard to turn which put me at risk of crashing. This has been a widespread problem with 2013 Ford Fusions and many have been recalled. My VIN number was not included in the recall. This happened a few months after purchasing my car brand new as well. The vehicle has been inspected by the manufacturer. There were no warning signs before this.

NHTSA ODI 11424934

WAS DRIVING VEHICLE AND VEHICLE ENGINE KEPT RUNNING, BUT TRANSMISSION QUIT PULLING (FLEXPLATE HAD FRACTURED AND BROKEN). VEHICLE COULD NOT ACCELERATE OUT OF TRAFFIC. I AM AN AUTOMOTIVE REPAIR SHOP IN CRESTWOOD. KY AND HAVE SEEN THIS ISSUE TWICE IN THE PAST COUPLE OF MONTHS IN VEHICLES WITH THE SAME ENGINE AND TRANSMISSION COMBINATION. THE OTHER VEHICLE WAS AN AWD FORD 2015 EDGE. I'M SURE THIS IS AND WILL BE A MAJOR ISSUE.

NHTSA ODI 11425009

Power steering was lost. Fuse and belt is still okay.

NHTSA ODI 11424289

I have had a few incidents where my car displays "power steering assist fault" and the steering gets tight and my car will just stop running. This has occurred multiple times since I purchased my vehicle last summer. One time it occurred on the Turnpike while going at a speed of approximately 70mph and it has also occurred just after I had turned my car on to back out of the driveway. It has also occurred while going 25 in town. Luckily every time I was able to pull over safely each time. I took the car to a dealer just a few weeks ago but they looked at it one day and could not duplicate the problem. It happens randomly so just my luck it did not occur when someone was inspecting it.

NHTSA ODI 11423885

Loss of power steering fault system

NHTSA ODI 11422989

Steering assistance failed leaving car unsafe to drive. It’s is available for inspection. Fortunately the steering failure occurred after I parked the car.

NHTSA ODI 11422072

The contact owns a 2013 Ford Fusion. The contact stated while driving at 50 mph, the vehicle would shake when the brake pedal was depressed. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact to the NHTSA. The failure mileage was approximately 127,550.

NHTSA ODI 11421315

The contact owned a 2013 Ford Fusion. The contact stated while driving at 25 mph, there was an abnormal smoke odor inside of the vehicle. The contact stated that the vehicle caught on fire. The fire department was called out and extinguished the fire. A police and fire report were filed. No medical attention was sought. The vehicle was towed to a police towing facility. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 125,000.

NHTSA ODI 11420610

16 year old driver left home and 4 miles into trip noted that the hot engine indicator had come one. She stopped immediately at the next road and opened the hood to see what the problem was and immediately noted smoke and flames under the hood. Car then proceeded to erupt into flames and burned resulting in a total loss.

NHTSA ODI 11419300

The transmission shifter was in the “Park” position, but my dashboard highlighted the “Reverse” position. Using the Shift-Brake Interlock, I attempted to remedy the problem and now my dashboard reads in the “Sport” position while the shifter can move freely. Luckily I had just gotten off work and parked in my spot at home. No injuries or damage other than the aforementioned transmission issue.

NHTSA ODI 11419384

The contact owns a 2013 Ford Fusion. The contact stated while driving 20 mph, the vehicle failed to respond when the accelerator pedal was depressed. The contact stated that the engine coolant low service required message was displayed on the instrument panel. The vehicle was taken to the dealer and diagnosed with needing a piston to be replaced. The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 120,000.

NHTSA ODI 11418400

The contact owns a 2013 Ford Fusion. The contact received a notification of NHTSA recall campaign number: 18V592000 (Equipment) however, the part to do the recall repair was not yet available. The local dealer confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

NHTSA ODI 11417934

MY FAMILY AND I DROVE TO THE BEACH AND WE PARKED. THEN WHEN WERE DRIVING HOME ON THE FREEWAY I LOST POWER IN THE STEERING WHEEL. IT TOOK ALL MY STRENGTH/ MUSCLE TO KEEP CONTROL OF CAR. THAT IS WHEN A LIGHT CAME ON. I MANAGED TO GET HOME AT THAT POINT WE PULLED OUT THE MANUAL TO LOOK UP THE SYMBOL. IT TOO ABOUT 1 HOUR ALONG WITH THE INTERNET JUST TO FIGURE THAT IT WAS THE POWER ASSISTED SYSTEM. IT STATED THAT THE STEERING WOULD BE WITH OUT POWER AND COULD POTENTIAL LOSE CONTROL ALL TOGETHER. WE IMMEDIATELY CALLED TO HAVE IT TOWED FROM HOME TO DEALER AFTER LOOKING UP RECALLS I NOTICED THEIR WAS A RECALL FOR THE SAME THING THAT HAPPEN TO ME BUT ON THE EAST COAST. HOWEVER MY VIN NUMBER SAID MY CAR WAS NOT PART OF THAT RECALL. BUT THE YEAR MAKE MODEL WAS. IT IS MY BELIEF THAT FORD SHOULD BE RESPONSIBLE TO FIX THIS ISSUE NOT ONLY BECAUSE OF THAT BUT EVEN THOUGH MY CAR IS A 2013 IT HAVE LESS THAN 30,000 MILES ON IT. SHOWING IT WAS NOT DRIVEN MUCH OR MISSED USED. IT IS OBVIOUSLY A DEFECT IN PART OR MANUFACTURE INSTALLATION OR WHATEVER. VERY DISAPPOINTED IN MY FORD DEALERS AND COMPANY FOR NOT FIXING IT AND MAKING ME DO SO ESPACIAL BECAUSE THERE IS A RECALL ON IT OUT THERE SHOWING IT IS A DEFECT.

NHTSA ODI 11414207

WHILE COMING OFF THE HIGHWAY MY HILL START ASSIST, ADVANCED TRACT, AND STEERING FAILED. I ALMOST LOST CONTROL OF THE CAR. ALSO, THE LINKAGE FOR THE SHIFTER KEEPS COMING UNDONE.

NHTSA ODI 11413981

MY 2013 FORD FUSION CONTINUOUSLY HARD SHIFTS AND JERKS WHILE DRIVING. SPARK PLUGS HAVE BEEN CHANGED ALSO TRANSMISSION FLUID CHECKS HAVE BEEN DONE AND IT CONTINUES TO HAPPEN. MY MILEAGE IS ONLY 80,900. THIS HAS CONTINUED NOW FOR ALMOST A YEAR AND A HALF.

NHTSA ODI 11408257

TRANSMISSION LATCH AND ENGINE COOLING ISSUE ASSOCIATED WITH SIMILAR MODELS BUT NOT THIS SPECIFIC MODEL.

NHTSA ODI 11405574

ALL LOCKS IN CAR START CLICKING THEN 3-5 SECONDS LATERS TRUNK OPENS. HAPPENS AT RANDOM TIME SOMETIMES HAPPEN WHEN CAR IS PARKED OR WHILE DRIVING. IT'S BEEN GOING ON FOR ABOUT 1.5 YEARS HAVE TOOK ITS TO 3 DIFFERENT FORD DEALERSHIP ALL COULDN'T FINE WHAT THE PROBLEM IS. IT'S IS A 2013 FORD FUSION WITH ABOUT 122000 MILES. THE MOST RECENT WAS 3/26/2021 WOKE UP THE NEXT MORNING THE TRUCK WAS OPEN. A COUPLE OF DAYS BEFORE WE WHERE DRIVING ABOUT TO MERGE ON THE FREEWAY THEY TRUCK OPEN HAD TO PULL OVER TO CLOSE.

NHTSA ODI 11405186

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME LOOSE. ADDITIONALLY, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT. THERE WERE NO WARNING LIGHTS ILLUMINATED THE VEHICLE WAS TOWED TO WEST HILLS FORD (1100 OYSTER BAY AVE S, BREMERTON, WA 98312, (360) 616-3277). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.

NHTSA ODI 11405069

2013 FORD FUSION TITANIUM: ENGINE SHAKES THEN SHUTS ITS SELF OFF WHEN STARTING THE CAR AND DRIVING (HUGE SAFETY ISSUE,) TAKES A MINUTE TO START THEN EITHER RUNS FINE OR SHUTS OFF AGAIN. TOOK IT TO THE DEALERSHIP LAST YEAR (2020) AND THEY REPLACE A FUEL PRESSURE SENSOR. MY CHECK ENGINE LIGHT CAME BACK ON THEN WHEN OFF AFTER A COUPLE DAYS. THE CODE WAS THE SAME AS LAST TIME. I HAVE ANOTHER APPOINTMENT WITH FORD ON FRIDAY. I SPEND SO MUCH MONEY REPAIRING THIS CAR. I'D RATHER TRADE IT IN THAN FIX A NEW AND OLD PROBLEM EVERY 4 MONTHS.

NHTSA ODI 11404727

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING HER VEHICLE AT 35 MPH, THE CONTACT HAD TURNED HER STEERING WHEEL TO THE LEFT; HOWEVER, THE WHEELS FAILED TO OPERATE AND TURN WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT COLLIDED WITH THE CURB DIRECTLY IN FRONT OF HER. THE CONTACT STATED THAT THE AIRBAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS NOT FILED AND SHE DID NOT SUSTAIN ANY INJURIES AS A RESULT OF THE COLLISION. THE CONTACT LATER HAD THE VEHICLE TOWED TO AN ACQUAINTANCE'S HOME WHERE IT REMAINED IN THEIR POSSESSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY OFFERED HER NO ASSISTANCE; THEY REFERRED HER TO NHTSA TO FILE A COMPLAINT. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 19V632000(STEERING); HOWEVER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD YET TO BE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000. *LN Consumer stated she no longer has the vehicle.*JB

NHTSA ODI 11403936

WHILE DRIVING WARNING LIGHTS CAME ON SAYING THAT THERE WAS A STEERING PROBLEM. MANY OTHER LIGHTS CAME ON IN TURN AND I PULL OFF THE ROAD WITH IT BEING EXTREMELY DIFFICULT TO CONTROL THE VEHICLE. I HAD TO HAVE THE VEHICLE TOWED TO THE GARAGE AND WAS TOLD IT WOULD BE OVER $2,000 TO REPAIR. I HAVE DONE SOME CHECKING AND FOUND THAT THERE MAY BE A RECALL IN THE WORKS 15V250000 BECAUSE OF STEERING PROBLEMS WITH THIS VEHICLE. THIS IS A VERY DANGEROUS SITUATION THAT COULD LEAD TO MANY DEATHS. I THINK FORD SHOULD PAY TO HAVE THIS VEHICLE REPAIRED AND NOT THE OWNER.

NHTSA ODI 11403212

I HAVE HAD THE ISSUE OF HARD SHIFTING FOR ABOUT A YEAR NOW. TODAY WAS VERY SCARY FOR ME AS I WAS MANEUVERING ACROSS TRAFFIC MY CAR DID NOT WANT TO MOVE.IT MADE A HIGH GEAR SOUND, AS IF IT WAS REVVING IN A HIGH GEAR.IT SEEMED AS IF THE CAR WAS NOT SHIFTED INTO THE CORRECT GEAR.AFTER ABOUT 2 MINUTES IT STARTED TO DRIVE NORMALLY. IT JUST SEEMED LIKE THE GEARS HAD SLIPPED. I WAS LUCKY THAT IT WASN'T A BUSY TIME OF DAY, AS I WOULD HAVE BEEN IN TROUBLE NOT BEING ABLE TO GO ABOVE 2 MILES AN HOUR.I WAS AT A FAST FOOD PLACE AND HAD THE CAR IN PARK GEAR.I THAN SHIFTED IT TO DRIVE AND MY CAR MOVED OUT INTO TRAFFIC NORMALLY FOR ABOUT 30 FEET AND THAN JUST SEEMED LIKE IT WENT OUT OF GEAR BECAUSE IT BARELY MOVED

NHTSA ODI 11403176

MY STEERING WHEEL LOCKS UP AND SAYS 'STEERING LOSS STOP SAFETY'

NHTSA ODI 11402589