What 679 owners told NHTSA about the 2013 Chrysler Town And Country

ON 8/15/19, MY 2013 CHRYSLER TOWN AND COUNTRY FRONT PASSENGER SEAT HEAD RESTRAINT DEPLOYED WITHOUT BEING INVOLVED IN A COLLISION. I WAS IN THE PASSENGER SEAT RIDING UNDER NORMAL CONDITIONS ON THE CITY STREET AT APPROXIMATELY 25 MPH WHEN THE HEADREST POPPED OUT AND HIT ME IN THE HEAD THROWING MY HEAD FORWARD CAUSING MY HAT AND SUNGLASSES TO FLY INTO THE DASHBOARD. MY NECK WAS SORE FOR A DAY OR 2 BUT I DO NOT HAVE LINGERING PHYSICAL ISSUES THAT I KNOW OF. I CONTACTED CHRYSLER CUSTOMER SERVICE VIA THE MOPAR WEBSITE CHAT AND THE CUSTOMER SERVICE REPRESENTATIVE REFERRED ME TO MY LOCAL DEALER WHICH QUOTED ME $700 TO REPLACE THE DEFECTIVE HEADREST. UPON INSPECTION, THE THIN PLASTIC MOUNT THAT RETAINS THE METAL RELEASE BAR CRUMBLED CAUSING THE HEADREST TO DEPLOY. THIS IS APPARENTLY AN ISSUE AS I HAVE READ ON CAR FORUMS HUNDREDS OF ACCOUNTS OF THIS SAME ISSUE HAPPENING TO PEOPLE WITH THIS SAME HEADREST. I HAVE ALSO READ THAT THERE IS A CLASS ACTION SUIT THAT HAS BEEN FILED AGAINST CHRYSLER FOR THIS. THIS IS DANGEROUS AND COULD CAUSE A FATAL ACCIDENT IF A DRIVER IS HIT IN THE HEAD WHILE DRIVING.

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THE AIRBAG LIGHT ON MY 2013 TOWN & COUNTRY WILL NOT TURN OFF. AND I CANNOT DETERMINE WHAT IS CAUSING THE AIRBAG LIGHT TO TURN ON. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE AIRBAG LIGHT EITHER.

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VAN WILL SHUT OFF WHILE DRIVING BETWEEN THE SPEEDS OF 20 TO 40. NO WARNINGS OR SIGNS JUST STOPS RUNNING. WE HAVE HAD THE VAN SCANNED AND NO CODES OR ISSUES THE TECH HAD US REPLACE THE BATTER BUT THE ISSUE IS STILL OCCURRING AND WITH MORE RESEARCH ON THE WEB THIS IS A COMMON PROBLEM WITH NO SOLUTION. THIS IS HAPPENED MULTIPLE TIMES AND IS VERY DANGEROUS. WE PURCHASED THE VAN USED AND THERE SEEMS TO BE NO RECALLS FOR IT.

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THIS IS THE SECOND TIME THIS ISSUE HAS OCCURRED WHILE DRIVING WITH MY FAMILY. THE FIRST TIME, MY WIFE WAS TAKING A LEFT TURN AND THE VEHICLE COMPLETELY SHUT OFF. WE TOWED THE VEHICLE TO THE SHOP, AND NO CODES POPPED IN THE DIAGNOSTIC SYSTEM OR ANYTHING. THEY SUGGESTED CHANGING SPARK PLUGS, CLEANING FILTER, ETC... $450 LATER. TODAY I WAS DRIVING THE VEHICLE (AFTER BUYING A BRAND NEW BATTERY) GOING AROUND 40-50 MPH, AND THE VEHICLE SHUT OFF COMPLETELY. THANK GOD I WAS ABLE TO PULL OFF THE ROAD. THERE ARE NO COMPUTER CODES, AND I'M NOT SURE WHAT TO DO. THIS ISN'T SAFE, AND IT'S SCARY TO DRIVE.

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I'M NOT SURE WHAT EXACTLY HAPPENED, THE VEHICLE IS PENDING INVESTIGATION. I ATTEMPTED TO STOP THE VEHICLE, PRESSING THE BRAKES DOWN AS HARD AS POSSIBLE, AND THE VEHICLE WOULDN'T STOP. THE OTHER VEHICLE WAS HIT FROM BEHIND AT A LIGHT I WAS PROBABLY GOING AROUND 40 MPH. ALSO, WHEN WE FIRST BOUGHT THE VEHICLE IT HAD A HABIT OF TURNING OFF WHILE DRIVING. FINALLY GOT THAT FIXED. IT TURNED OUT TO BE THE MASTER POWER CYLINDER OR SOMETHING LIKE THAT.

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ON 6/11/19 I TOOK MY VAN TO HAVE A OIL CHANGE AND TIRES ROTATED. ABOUT 30 MINUTES LATER MY VAN DINGED AND THE BRAKE LIGHT, ABS LIGHT, TRACTION LIGHTS CAME ON AND THE SPEEDOMETER QUIT WORKING. I TOOK IT BACK TO THE GARAGE AND TOLD THEM WHAT HAPPENED. IT WAS THERE THAT I FOUND OUT THE ELECTRIC DOORS DID NOT WORK. THEY SAID THEY HADN'T DONE ANYTHING THAT WOULD CAUSE THAT. THEY SENT ME TO A GARAGE BEHIND THEM. THEY COULD FIND ANYTHING ON THEIR MACHINE. RESET THE LIGHTS AND I LEFT. WITHIN A FEW FEET THE LIGHTS CAME BACK ON AND THE SPEEDOMETER QUIT. I TOOK IT TO MY MECHANIC. HE COULD NOT FIND THE PROBLEM. THE SPEEDOMETER AND THE ELECTRIC DOORS DID START WORKING AGAIN. HE SENT ME TO RAMEY'S CHRYSLER PRINCETON WV. ON 6/17/19 THEY SAID IT WAS A RIGHT REAR WHEEL SENSOR. MY MECHANIC PUT IT ON BUT IT DIDN'T FIX THE PROBLEM. HE SENT ME BACK TO RAMEY'S. ON 7/10/19 THEY SAID I NEEDED THE RIGHT FRONT WHEEL SENSOR. THAT DIDN'T FIX THE PROBLEM. I HAD THE WHEEL BEARINGS CHECKED BUT THEY WERE ALRIGHT. I TOOK MY VAN BACK ON 7/24/19 1:00PM PER MY MECHANIC REQUEST TO CHECK THE TIPM MODULE AND TO CALL HIM SO HE COULD TALK TO SOMEONE UP THERE. THEY SAID THAT IT MIGHT NOT BE THAT AND I NEEDED TO LEAVE THE VAN THERE SO THEY COULD DO AN IN-DEPTH ANALYSIS. I HAVE NOT HEARD FROM THEM AND THEY HAVE NOT CALLED MY MECHANIC. I EVEN ASK ON FB IF ANYONE WOULD KNOW WHAT THE PROBLEM WAS. MOST SAID THAT THEY COULD NOT FIND A SOLUTION SO THEY JUST DRIVE IT THE WAY IT IS. I NEED MY CRUISE CONTROL DUE TO MY BACK AND LEGS. I THINK THIS IS A SAFETY ISSUE AND SOMEONE NEEDS TO FIND OUT WHAT IS GOING ON. I HAVE PAID OVER $300 AND STILL DON'T KNOW WHAT THE PROBLEM IS. THANK YOU.

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AFTER DOING RESEARCH ONLINE I HAVE FOUND THAT MANY PEOPLE, INCLUDING MYSELF HAVE HAD THE REAR EVAPORATOR FAIL DUE TO CHRYSLER'S POOR DESIGN AND THEN ARE CHARGING UPWARDS OF $1000 TO FIX THE PROBLEM.

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2013 CHRYSLER TOWN & COUNTRY TOURING VAN. TO OUR SURPRISE, SHORTLY AFTER OWNING THE VEHICLE IT WOULD RANDOMLY JUST SHUT OFF ALL POWER WHILE DRIVING ON THE ROAD OR EXPRESSWAY. THE FIRST TIME THIS OCCURRED WE WERE ON I-75 WHEN ALL POWER STOPPED, THE QUICKEST THOUGHT WAS TO PUT THE VAN IN NEUTRAL AND RESTART THE VEHICLE. WE BEGAN TO ATTEMPT TO PROBLEM SOLVE AND KEPT ZONING IN ON THE FOB AND IGNITION AREA. MY DAUGHTER AND I WERE DRIVING TRYING TO RE-ENACT A TIME IT HAD STALLED WHEN I HAD GONE OVER A SPEED BUMP. I BEGAN TO TAP THE FOB AND IT COMPLETELY LOST POWER AND SHUT DOWN. EACH TIME THE FOB WAS TAPPED THE POWER WOULD SHUT DOWN. (WE TOOK VIDEO ON OUR PHONE). WE WERE ELATED TO FINALLY HAVE AN ANSWER. MY SON IN LAW WHO IS VERY SAVVY IN AUTOMOBILES AND RESEARCHING ON LINE FOUND THERE WERE OVER THREE HUNDRED (300) COMPLAINTS FOR THIS EXACT ISSUE'A 'FAULTY IGNITION SWITCH'. WE HAD TAKEN THIS VEHICLE IN TO TWO REPUTABLE CAR REPAIR SERVICE CENTERS, ONE BEING A CHRYSLER DEALER AND NEITHER COULD DUPLICATE THE PROBLEM. ONCE WE TARGETED (SOLVED) THE ISSUE, I TOOK IT TO MY REPUTABLE SERVICE CENTER WHO CONFIRMED IT INDEED WAS A 'FAULTY IGNITION SWITCH'. I FELT THE NEED TO EXPRESS MY HEART AS THIS IS/WAS A VERY DISTURBING SITUATION TO BE DRIVING AND RANDOMLY WITHOUT WARNING HAVE THIS VAN COMPLETELY SHUT DOWN IN VERY BUSY DAY TO DAY TRAFFIC. ALSO DURING ALL THIS MY HUSBAND UNEXPECTANTLY PASSED AWAY AS WE WERE TRYING TO FIND A RESOLUTION FOR THIS, FORTUNATELY I PERSEVERED TO SOLVE THE PROBLEM AS NO ONE ELSE COULD FIGURE IT OUT. I AM HOPING YOU WILL TAKE INTO CONSIDERATION MY PLIGHT FOR RESTITUTION FOR THE EMOTIONAL, PHYSICAL, FINANCIAL AND MOST OF ALL THE SAFETY DISTRESS THIS SITUATION HAS HAD ON MY LIFE. I HOPE CHRYSLER WILL STAND BY ITS SUPERIOR QUALITY AND STANDARDS. I HAVE HIGH REGARD FOR THE MINIVANS THROUGH THE YEARS AS THIS WAS THE THIRD ONE WE HAVE OWNED.

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TL* THE CONTACT OWNED A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE APPLYING PRESSURE TO HER BRAKE PEDAL TO THE PARK THE VEHICLE, THE VEHICLE BEGAN TO MOVE FORWARD ON ITS OWN AT HIGH RATE OF SPEED. THE CONTACT BEGAN PUMPING THE BRAKES TO NO AVAIL. THE CONTACT WAS STEERING THE VEHICLE TRYING TO AVOID IMPACT WITH AN APARTMENT BUILDING. RED AND YELLOW WARNING LIGHTS BEGAN FLASHING AS THE VEHICLE PROCEED TO JUMPED THE CURB AND CRASH INTO THE APARTMENT BUILDING. THE CONTACT STATED THAT UPON IMPACT, THE AIR BAGS DID NOT DEPLOY AND THE VEHICLE WOULD NOT UNLOCK. THE CONTACT'S DAUGHTER, WHO WITNESSED THE CRASH, WAS ABLE TO MANUALLY OPEN THE PASSENGER SLIDING DOOR FOR THE CONTACT TO EXIT. THE FIRE DEPARTMENT AND THE POLICE DEPARTMENT ARRIVED AT THE SCENE, A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALERSHIP (PRESTON HOOD CHEVROLET SERVICE 212 HOLLYWOOD BLVD NW, FORT WALTON BEACH, FL 32548 (877) 389-0395) WHERE THE VEHICLE WAS TOTALED. WHILE THE CONTACT'S BLOOD PRESSURE SPIKED AFTER THE CRASH, IT EVENTUALLY STABILIZED AND DID NOT NEED FURTHER MEDICAL ATTENTION AT THE SCENE. HOWEVER, AFTER THE ACCIDENT, THE CONTACT HAD EXPERIENCED PAIN IN HER LOWER BACK AND HAD TROUBLE WALKING ON HER LEFT SIDE, SHE ALSO EXPERIENCED SEVERE HEADACHES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND THERE WERE NO RECALLS RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 90,000. *DT*JB *AS *TR

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REAR AC EVAPORATOR RUSTED OUT WHOLE REAR AC SYSTEM LINES RUSTED OUT AND NEED REPLACED

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CAR WOULD NOT STOP IMMEDIATELY WHEN BRAKES WERE APPLIED...PAID OVER $950 TO FIX. ALSO HAD OVERHEATING..REPLACEMENT OF HEATER HOSE THAT GOES TO FIREWALL. PART ALONE COST $250. OVERHEATING ON HIGHWAY.

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MY CAR NEEDED A TUNE UP AND I TOOK THE CAR FOR REPAIR WHEN THEY CALLED ME THEY TOLD ME THAT I HAVE A LEFT CYLINDER HEAD THAT IS BROKEN AND NEEDS TO BE REPAIRED. HE TOLD ME THAT THOSE CARS HAVE A EXTENDED WARRANTY OF 10 YEARS 150,000 MILES WHICH EVER COMES FIRST. BUT IT IS NOT SHOWING UP. HE TOLD ME THAT I SHOULD CALL THE CHRYSLER GROUP AND FIND OUT ABOUT THE EXTENDED WARRANTY. I HAVE SPOKEN TO NUMEROUS REPS AND GET A RUN AROUND. MY VEHICLE SHOULD BE COVERED. IT HAS THE SAME PIECE DAMAGED, MOTOR IS THE SAME AND MODEL IS THE SAME. TO REPAIR THIS PIECE IT IS $2,500 IN LABOR AND $800 THE PIECE. I CANNOT AFFORD THIS. I NEED SOME ASSISTANCE REGARDING THIS ISSUE. PLEASE ASSIST. I WOULD LIKE TO GET THIS REPAIRED AS SOON AS POSSIBLE. MY CAR HAS 138400 MILES AND USE MY CAR EVERYDAY FOR WORK. I HAVE INCLUDED MANY ARTICLES THAT TALK ABOUT THIS WARRANTY HTTPS://WWW.MOTORTREND.COM/NEWS/CHRYSLER-EXTENDS-PENTASTAR-V-6-WARRANTIES/ HTTPS://WWW.AUTONEWS.COM/ARTICLE/20140616/RETAIL05/306169945/CHRYSLER-EXTENDS-WARRANTY-ON-SOME-2011-13-V-6S

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THE AC WENT OUT AND AFTER DIAGNOSIS THE ISSUE IS THAT THE REAR AC COIL HAS SEIZED UP AND WILL NOT RELEASE TO BE REPAIRED

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THE FLYWHEEL HAS BROKEN AND THIS APPEARS TO BE A VERY COMMON PROBLEM THAT MANY HAVE HAD TO REPAIR. THERE SEEMS TO BE A MISALIGNMENT ISSUE OR A WEAKNESS IN THE MATERIAL USED TO MANUFACTURE THE FLYWHEEL. THE VAN STARTED WITH A SOUND SIMILAR TO THE VIBRATION OF A LOOSE HEAT SHIELD. THEN CAME THE VIBRATION AND SHAKING AT IDOL, SIMILAR TO AN ENGINE MISS ON ONE OF THE CYLINDERS. NO OF THOSE WERE THE PROBLEM. THEN, THE VAN WAS IN MOTION AND ALL OF A SUDDEN IT WOULDN'T GO WHILE PRESSING THE ACCELERATOR. PULLED THE VAN TO THE SIDE. SHUT DOWN THE ENGINE AND TRIED TO RESTART. THE STARTER NOW SPINS FREELY WITH NO RESISTANCE. THIS SHOULD HAVE BECOME A RECALL A FEW YEARS AGO AND CORRECTED BEFORE THIS MODEL WAS EVER MANUFACTURED.

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I WAS DRIVING DOWN THE ROAD AND THE PASSENGER HEADREST DEPLOYED. FORTUNATELY NO-ONE WAS IN THE PASSENGER SEAT. DEALERSHIP SAYS IT IS BROKEN AND SINCE MY CAR IS OUT OF WARRANTY I HAVE TO PAY TO FIX IT. THIS IS A MAJOR SAFETY MALFUNCTION ON THE HEADREST.

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THE TELEMATICS MODULE GOES BAD IN THESE MODELS. LOOSING ALL GAUGES AND WIPER CONTROL WITHOUT WARNING. THIS OFTEN RESULTS IN COSTLY DIAGNOSTICS THAT LEAVE THE DRIVER IN AN UNSAFE VEHICLE. THE VEHICLE WILL STILL DRIVE AND OPERATE. THIS CAN HAPPEN IN MOTION OR STATIONARY.

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I HAVE ALREADY REPLACED THE OIL FILTER ADAPTER HOUSING AS MANY HAVE COMPLAINED ABOUT, BUT I AM STILL HAVING AN OIL LEAK JUST A FEW MONTHS LATER. NOW WHEN I DRIVE SOMETIMES THE ACCELERATOR GOES OUT SO I JUST CRUISE UNTIL IT COMES BACK ON. IT HAPPENS AT HIGHWAY SPEEDS AND IN TOWN DRIVING

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THE SLIDING DOOR TRACK FELL APART AND WIRES ARE HANGING OUT OF THE DOOR. THE CONTROL PANEL FOR THE WINDOWS IS NOT WORKING. ONE OF THE REAR SEATBELTS ARE STUCK. THERE IS A DELAY IN THE STARTER. THE AIR BAG LIGHTS ARE ALWAYS ON.

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WHEN STARTING OUT FROM A RED LIGHT RPMS WENT UP BUT VAN DID NOT MOVE, WHINING SOUND HEARD. VAN CLUNKED INTO GEAR AND MOVED FREELY AFTER REACHING HIGHER GEARS. HOWEVER TRANSMISSION SLIPPING AT LOW GEARS WORSENED THRU OUT THE DAY. TRANSMISSION HAD TO BE REPLACED

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WHILE DRIVING ON A CITY STREET, THE PLASTIC BRACKET THAT HOLDS THE RETAINING ROD IN THE 'ACTIVE HEAD RESTRAINT SYSTEM' BROKE (PASSENGER SIDE), PREMATURELY RELEASING THE HEADREST. THE HEADREST CANNOT BE RESET AS INTENDED BY THE MANUFACTURER DUE TO THE NATURE OF THE BREAK. HAD THIS HAPPENED ON THE DRIVER SIDE, IT COULD CAUSE AN ACCIDENT.

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DRIVING VEHICLE ON SUBURBAN STREETS I NOTICED THAT THE VEHICLE WOULD HESITATE AT TAKE OFF AND THEN SLAM INTO GEAR. THIS HAPPENED AT EVERY STOP. THEN WHILE DRIVING THE ENGINE WOULD REBOUND BUT THE TRANSMISSION WOULDN'T ENGAGE. PULLED OVER AND TURNED OFF ENGINE, RESTARTED AND DROVE BUT AGAIN SLAMMED INTO GEAR. MANAGED TO MAKE IT TO A PARKING LOT AND PULLED IN. HAD VEHICLE TOWED HOME. LATER HAD VEHICLE TOWED TO DEALER"CHECKED AND FOUND VEHICLE WON'T MOVE AND TRANSMISS ION PUMP IS WHINNING, FLUID IS BURNT, CHECKED DTC' S P0944 LOSS OF PRIME, P0731 GEAR RATIO ERROR IN 1 ST, P0846 2-4 OR 2C PRESSURE SWITCH RATIONALITY, R TRANSMISSION HAS HARD INTERNAL FAILURE, RECOMMEND REPLACING TRANSMISSION" . VEHICLE HAS 41000 MILES ON IT. 4700 DOLLARS TO REPLACE FAULTY TRANSMISSION.

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MY WIFE WAS DRIVING 40 MPH AND THE ENGINE TURNED OFF. IT WAS 5 PM AND RUSH HOUR WITH CARS ALL AROUND HER. SHE NOTICED A WALGREENS COMING ON HER RIGHT. SHE HAD NO TURN SIGNAL TO ALERT THE DRIVER BEHIND HER. MY WIFE TRIED TO SLOW DOWN TO TURN BUT REALIZED THAT SHE HAD NO BRAKES. SHE TURNED INTO THE PARKING LOT AND HAD NO POWER STEERING. SHE HAD TO USE THE EMERGENCY BRAKE TO STOP. MY WIFE HAD BOTH MY SONS IN THE CAR WITH HER. SHE THEN PUT THE CAR IN PARK AND WAS ABLE TO TURN THE CAR BACK ON. THIS HAS HAPPENED TWO TIMES BEFORE THIS. EACH TIME I HAVE BROUGHT IT TO THE DEALER AND THEY SAY THERE IS NOTHING SHOWING UP AND IT DOESN'T DO IT WHEN THEY DRIVE THE VEHICLE. CHRYSLER WAS CONTACTED ON 4/1/19 AND THEY ISSUED A CASE NUMBER 58294804. THEY ASKED IF I WANTED TO GET IT FIXED OR A BUYBACK. I SAID BUYBACK. I CALLED ON 4/3/19 TO CHECK THE STATUS AND THEY SAID THEY ARE STILL INVESTIGATING.

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TRANSMISSION WENT OUT DUE TO FAILURE OF HYDRAULIC PUMP WITH NO PRIOR ISSUES. WELL MAINTAINED 90,000 MILES. HAPPENED WHILE TURNING LEFT 10-15MPH ON CITY STREET.

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PASSENGER SEATBELT BUCKLE PRETENSIONER DEPLOYMENT CONTROL - CIRCUIT OPEN. CAUSING A LOST COMMUNICATION WITH RIGHT B-PILLAR IMPACT ACCELERATION SENSOR, LOST COMMUNICATION WITH THE RIGHT DOOR TRACK IMPACT ACCELERATION SENSOR AND SEAT BELT LIGHT. VEHICLE WAS STATIONARY.

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VEHICLE STALLS INTERMITTENTLY AND SHIFTS OFF WHILE DRIVING, IN REVERSE, ESPECIALLY AT STOP LIGHTS.

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