What 679 owners told NHTSA about the 2013 Chrysler Town And Country

Consistent failure of the "Total Integrated Power Module" which controls so many items in the car such as windshield wipers, windshield defroster fan, exterior lighting systems, heater fan, the ability for the car to start, the horn may or may not sound and many other accessory related items. It is a very WELL KNOWN failure of these modules and they are basically un available blamed on the supply chain problems. As a result of these problems in this very well known module failure cars have become basically un-able to drive safely or not at all and sit in dealers service areas waiting for these modules to be replaced at the owners cost in most cases in excess of $1,000.00 for a part that is a known failure in design by Chrysler Corporation and their various owners (Mercedes Benz, Fiat, Stellantis) and others unknown at this time. This is against the Consumer Product Safety Commission as well as the National Highway Transportation Safety Commission to have so many defective modules that create unsafe conditions for the vehicle owners where they are concerned about their own safety as well as the safety of those they share the roads and highways with. I am along with many others asking you to look into this situation and find some kind of remedy to correct this ongoing problem for consumers and the safe operation of the vehicles that they operate on the roads of America as well as foreign countries.

NHTSA ODI 11474633

TAKATA RECALL: THE HEATER RUNS ONE DAY AND STOP THE NEXT DAY AND THE AC ALSO WHEN THE WEATHER COLD THE WINDSHIELD WILL BECOME FOGGY, AND IT IS HARD TO KEEP DRIVING THE VEHICLE, WHICH COULD CAUSE ACCIDENT. THE TRANSMISSION SENSOR LIGHT KEEP COMING ON AND OFF ON CHECK ENGINE LIGHT.

NHTSA ODI 11184207

JANUARY 1ST IN OSHKOSH WISCONSIN WHILE PARKED IN DRIVEWAY I WARMED UP OUR 2013 CHRYSLER TOWN & COUNTRY FOR 15 MINUTES AND LOADED UP READY TO GO AND TURNED ON WIPERS AND QUICKLY NOTICED STUCK TO GLASS FROM ICE SO TURNED SWITCH OFF. BROKE LOOSE FROM GLASS AND RETRIED WIPERS AND POOF THEY DO NOT WORK. CHECKED ALL FUSES & RELAYS AND TESTED WIPER MOTOR ALONG WITH MULTI SWITCH ALL GOOD. HOOKED MY ANSUS FX4000 SCANNER TO LEARN I HAVE A TIPM MODULE PROBLEM. NEXT ISSUE AROUSE THREE WEEKS LATER NOW AUTOMATIC LIGHTS WENT OUT TRAVELING IN A SNOWSTORM IN EVENING & DECIDED TO FURTHER THIS ISSUE. I WILL INFORM YOU'S CHRYSLER IS USING ELECTRICAL SYSTEM THAT HAS MANY, MANY ACCESSORY AND OPTIONS ALL WORK ON A GROUND BASED ENERGIZING SYSTEM. ANOTHER WAY TO PUT THIS IS MOST ALL CONTROLS ARE POSITIVE ENERGIZED AT ALL TIMES AND BODY GROUND MODULE SENDS SIGNAL TO RELAYS THAT COMPLETE GROUND CIRCUITS. ANYONE WITH HALF A BRAIN WILL REALIZE THIS IS A DISASTER WAITING TO CATCH FIRE AT ANY GIVEN TIME OR PLACE AND REPEATEDLY FAIL. WHY IS IT INNOCENT WORKING PEOPLE NEED TO DIE AND GO BROKE FOR DEALERSHIPS KNOWINGLY IGNORE DISASTERS. CALL TIPM REBUILDERS IN CALIFORNIA TO EDUCATE YOUR STAFF IN RECALLING ALL SCRAP CHRYSLERS NIGHTMARE ELECTRICAL SYSTEM HAS CAUSED & DESTROYED GOOD WORKING PEOPLE'S POCKET BOOKS FOR $1200 A POP TO REPLACE TIPM MODULE. OH AND DEALERS ALSO TELL EVERYONE THAT REPROGRAMING IS NEEDED IN REPLACING TIPM MODULE WHICH IN FACT IS A ABSOLUTELY APPALLING LIE .I HOPE TO GOD SOMEONE WAKES UP AN DOES THE RIGHT THING.

NHTSA ODI 11175097

VEHICLE IS 3 YEARS OLD HOWEVER WE PURCHASED IT 1 YEAR AGO. WE HAVE HAD ELECTRICAL ISSUES MULTIPLE TIMES SINCE PURCHASE. DASH LIGHTS WILL ILLUMINATE WHICH INCLUDE, ELECTRICAL LIGHT, BATTER LIGHT, GAS LIGHT, CHECK ENGINE LIGHT, TC LIGHT, AND ABS LIGHT AS WELL AS WIPERS WILL RUN EVEN THOUGH WIPERS ARE OFF. DEALER WANTS TO HOOK US FOR $1000 REPAIR.

NHTSA ODI 10936437

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE REAR VENT WINDOWS ON THE PASSENGER AND DRIVER SIDE SWITCHES FAILED. THE CONTACT HAD BEEN ON A WAITING LIST FOR SIX MONTHS. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10839966

WIPERSAND HEADLIGHTS CAME ON BY THEMSELVES AND CYCLED ABOUT FOUR TIMES AND THEN WENT OFF. WE WERE DRIVING DOWN A SMOOTH ROAD, CLEAR DAY, TEMPERATURE WAS 80 DEGREES. WIPER AND HEADLIGHT SWITCH WERE SET AT "AUTO". A FEW DAYS LATER SAME THING HAPPENS. TAKE IT TO DEALER AND THEY STATE IT'S THE TIPM WHICH IS REPLACED FOR THE FIRST TIME. A MONTH OR SO LATER, WE ARE IN A BAD RAIN STORM AND THE WIPERS (IN AUTO) DO NOT COME ON. WHEN SWITCHED TO MANUAL, THERE IS ONLY THE SLOW SPEED AVAILABLE. TO SHORTEN THE STORY THE VAN HAS BEEN BACK TO THE DEALER FOUR TIMES FOR THE WIPER/HEADLIGHT PROBLEMS PLUS A FEW OTHER PROBLEMS. IT IS AGAIN AT THE DEALER FOR -YOU GUESSED IT THE WIPERS/HEADLIGHT ISSUE. THE DEALER IS GOING TO PUT IN THE FOURTH TIPM IN LESS THAN THE TWO YEARS (OCT 2013) WE'VE OWNED IT. I'VE BEEN WAITING OVER A WEEK TO GET THE VAN BACK AND I'M TOLD THERE IS A NATIONWIDE SHORTAGE OF TIPMS. OTHER MALADIES INCLUDE THE VAN BEING TOTALLY DEAD BECAUSE THE MAIN POWER PANEL ON THE LEFT WHEEL WELL WAS CORRODED. I TOO AM WAITING FOR THE QTR WINDOW SWITCHES. I'M TOLD THERE ARE TWO COLORS - GREEN AND BLUE. CHRYSLER HAS THE GREEN SWITCHES FOR LOWER LEVEL MODELS. THE HIGH END VANS NEED THE BLUE SWITCH.. IF IT WAS NOT FOR THE STOW & GO SEATING FEATURE WE WERE GOING TO BY A HONDA ODYSSEY. I FEEL RIPPED OFF AFTER SPENDING $39,000 FOR THE VEHICLE.

NHTSA ODI 10764035

ALL THE WARNING LIGHTS TURN ON AND THE WIPER STARTS WORKING, ALL THE GAUGES STOP AND THE AC AND DVD TURNS OFF, BOUGT THIS CAR FROM FUCCILLO NISSAN IN LATHAM ON 06/12/2015, SO FAR ITS THE 5TH TIME I HAVE TOLD THEM ABOUT THE PROBLEM AND TILL DATE THEY CANT DO ANYTHING TO DUPLICATE THE PROBLEM, SHOWED THEM VIDEOS OF IT WHEN IT STARTS TO HAPPEN... THEY WONT FIX IT OR GET IT FIXED, SERVICE DEPARTMENT AND THERE GENERAL SALES MANAGER KEEPS TELLING ME TO TAKE IT TO CHRYSLER TO GET IT FIXED, ITS STILL UNDER WARRANTY FROM THE DEALER

NHTSA ODI 10730724

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE IN PARK, THE PASSENGER SIDE MIRROR FAILED TO ADJUST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10704225

RECEIVED AN IMPORTANT SAFETY RECALL NOTICE FROM CHRYSLER ABOUT REAR QUARTER VENT WINDOW SWITCH. I ALLOWED MY SERVICE DEPARTMENT THAT SERVICES MY VAN TO DISCONNECT THIS SWITCH, BUT CHRYSLER DOES NOT SEEM CONCERNED ABOUT THIS PROBLEM. *TR

NHTSA ODI 10694806

I JUST RECEIVED THE 2ND RECALL NOTICE ABOUT THE REAR QUARTER VENT WINDOW SWITCH, WHICH MAY LEAD TO A DRIVER'S DOOR FIRE. MY LOCAL CHRYSLER DEALER TELLS ME THE REPLACEMENT PART IS NOT AVAILABLE. THE PART WAS NOT AVAILABLE WHEN I CALLED IN OCTOBER. HOW LONG DOES CHRYSLER HAVE TO REPLACE A DEFECTIVE PART? *TR

NHTSA ODI 10671057

DRIVERS DOOR REAR WINDOW SWITCH COULD START A FIRE WAS DISCONNECTED ITS OVER 8 MONTHS WAITING ITS A LEASE VAN LONG TIME WAITING WITH NO WINDOW USE FAMILY OF SEVEN SO DEARLY MISSED. *TR

NHTSA ODI 10671175

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY). THE CONTACT WAITED FOUR MONTHS FOR THE VEHICLE TO BE REPAIRED BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10643323

ON MULTIPLE OCCASIONS THE WIPERS WOULD TURN ON WITHOUT BEING PROMPTED. THE WIPER SELECTION WAS TURNED TO AUTOMATIC, AND ON ALL OCCASIONS IT WAS CLEAR SUNNY DAYS. *TR

NHTSA ODI 10640311

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS ADVISED BY THE DEALER THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY, ELECTRICAL) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE DEALER MADE A TEMPORARY REPAIR TO THE REAR VENT WINDOWS TO MAKE THEM INOPERABLE DUE TO THE PARTS NOT BEING AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS TO BE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE MILEAGE WAS 32,000.

NHTSA ODI 10638989

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (VISIBILITY). THE CONTACT WAS WAITING FOR APPROXIMATELY THREE MONTHS FOR THE VEHICLE TO BE SERVICED UNDER THE RECALL REPAIR BUT THE PART WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. DJR UPDATED 10/29/14*CN UPDATED 4/24/2015 *JS

NHTSA ODI 10632069

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WINDSHIELD WIPERS AND AUTOMATIC HEADLIGHT DIMMER SWITCH FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 14,000.

NHTSA ODI 10630183

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V234000 (VISIBILITY) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10607306

DRIVERS VILLAGE IN NEW YORK SOLD ME THIS VEHICLE WITHOUT MENTIONING THIS RECALL AND WITHOUT DISCONNECTING IT TO PREVENT A DRIVER DOOR FIRE. I RECEIVED A LETTER IN THE MAIL ABOUT THE RECALL SOON AFTER PURCHASING IT. IT WAS RECALLING THE VEHICLE FOR THE "REAR QUARTER VENT WINDOW SWITCH" WHICH COULD CAUSE A FIRE IN THE DRIVER-SIDE DOOR. THIS DEALERSHIP IS OBVIOUSLY LOOKING FOR THE DEAL WITH LITTLE TO NO INTEREST IN THE SAFETY OF ITS CUSTOMERS. PLEASE INVESTIGATE THIS DEALERSHIP TO PREVENT THEM FROM POTENTIALLY PUTTING OTHERS IN DANGER. THANK YOU FOR YOUR TIME. *TR

NHTSA ODI 10607015

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT SMELLED A BURNING ODOR INSIDE THE VEHICLE AND NOTICED THAT THE CONTROL FOR THE REAR POWER WINDOWS MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,000.

NHTSA ODI 10605423

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE SUNROOF FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE. THE DEALER REPLACED THE SUNROOF MOTOR, FRAME, GLASS, AND THE ELECTRONIC MOTOR DEVICE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 500.

NHTSA ODI 10509836

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE LANE DEPARTURE WARNING SYSTEM LIGHT ILLUMINATED AND REMAINED ILLUMINATED BUT THERE WAS NOT AN OBJECT NEAR THE VEHICLE. THE CONTACT ALSO STATED THAT THE SUNROOF COULD NOT BE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF EITHER FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,500.

NHTSA ODI 10505620

HVAC IS THREE ZONE AUTOMATIC CONTROL INTERMITTENTLY ALL VENTS ON DRIVER'S SIDE ONLY STARTS BLOWING IN COLD OUTSIDE AIR FIRST NOTICED WHEN DRIVING ON PENNSYLVANIA TURNPIKE IN 0 DEGREE WEATHER LEGS NUMB WITH BURNING, STINGING CHILL GLASS FOGS AND DOESN'T CLEAR WITH COLD OUTSIDE AIR BLOWING TOOK TO DEALER 4 TIMES FOR REPAIR AND WAS TOLD THEY COULD NOT FIX AND IT WAS CHRYSLER'S PROBLEM CHRYSLER'S FIELD REPRESENTATIVE TOLD ME CHRYSLER WAS AWARE OF PROBLEM AND IS WORKING ON IT BUT THERE IS CURRENTLY NO FIX (3/14/2013) HE IS REFERRING ME TO CHRYSLER'S LEMON LAW DEPARTMENT. CHRYSLER AND DEALER REFUSED TO TAKE THE VAN BACK OR EXCHANGE IT. *TR

NHTSA ODI 10502818

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DASHBOARD WOULD CAUSE A GLARE FROM THE LIGHTS REFLECTING FROM THE ROAD, PREVENTING THEM FROM SEEING THROUGH THE DRIVER'S SIDE WINDOW. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WAS DESIGNED IN THAT MANNER, BUT THEY WOULD FURTHER INSPECT THE VEHICLE. THE CONTACT HAD YET TO RECEIVE A RETURN CALL FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 4,000. UPDATED 01/09/13*LJ UPDATED 1/9/2013*JS

NHTSA ODI 10485128