What 679 owners told NHTSA about the 2013 Chrysler Town And Country

HEAD REST ON THE DRIVER'S SIDE POPPED OPEN FOR NO REASON. I HAD JUST ENTERED THE CAR, CLOSED THE DOOR, AND THE HEAD REST POPPED OPEN AGAINST MY HEAD. I SEE THAT THIS DEVISE IS PART OF THE ANTI WHIP LASH SYSTEM IN THE EVENT OF A CRASH. BUT THERE WAS NO ACCIDENT AND THE CAR WAS STATIONARY IN A PARKING LOT OF A STORE. *TR

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HEADREST SAFETY FEATURE OF DEPLOYING FORWARD ACTIVATED WITHOUT CAUSE WHILE DRIVING AND NO OUTSIDE CONTACT WAS MADE. *TR

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TOTAL INTEGRATED POWER MODULE MY VAN WAS HAVING PROBLEMS STARTING THEY LACKED INTELLIGENCE BY TELLING ME IT WAS BECAUSE I NEEDED A TUNE UP AND SOME OTHER MINOR FIXES 2 DAYS LATER IT WON'T START AGAIN. *TR

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MY HEADREST ON MY WIFE'S 2013 TOWN AND COUNTRY EXPLODED WHILE WE WERE PARKED AND INSIDE THE VEHICLE WAITING ON MY SON TO COME OUT OF THE HOTEL. IT HIT ME SO HARD, I LITERALLY SAW STARS AND IT STUNNED ME...I DIDN'T REALLY KNOW WHAT HAD HAPPENED...WE WERE IN LAKELAND WHEN THIS HAPPENED AT THE LAKELAND CONVENTION CENTER PICKING UP OUR SON WHO WAS PARTICIPATING IN THE STATE SCIENCE FAIR. AFTER THE HEADREST, IT TOOK A LITTLE BIT TO GET MY SENSES BACK...AFTER MY SON CAME OUT, WE HEADED BACK TOWARDS HOME WHICH WAS ABOUT HOUR AND 15 MIN RIDE BACK.. I HAD MY WIFE CHECKING THE INTERNET TO SEE WHAT IF WHAT WE HAD EXPERIENCED HAD HAPPENED TO OTHERS BUT WE HAD NO INTERNET MOST OF THE DRIVE..I TOOK SOME MEDICATION FOR HEADACHE AND NECK, WHEN I GOT HOME...SPENT TIME AFTER ARRIVING HOME AND THE NEXT MORNING DOING RESEARCH TO FIND THAT THERE HAD BEEN MULTIPLE INCIDENTS OF HEADRESTS EXPLODING AND PEOPLE BEING HURT...I MADE AN APPOINTMENT WITH DR WHO PRESCRIBED SOME MEDICATION, THE TO CHIROPRACTOR---BEEN SEEING HIM SINCE THAT TIME..I HAVE DOCUMENTS OF VISITS UP TO THIS POINT. I SPOKE TO CHRYSLER TO BEGIN WITH AND THEY TOLD ME IT WASN'T THERE RESPONSIBILITY AND I WOULD HAVE TO PAY TO HAVE REPLACED....I TOLD THEM THAT I WASN'T GOING TO PAY FOR IT---I WAS GIVEN A NUMBER TO SPEAK WITH SOMEONE AT CHRYSLER...THEY SENT AN INDEPENDENT PERSON TO DO SOME DIAGNOSTICS AND TESTING AND INFORMED ME THAT IT WAS CHRYSLERS FAULT AND THAT THEY WOULD PAY TO HAVE HEADRESTS REPLACED. ALL I CAN SAY IS THAT I CAN SEE HOW SOMEONE'S NECK CAN GET BROKE. THE IMPACT WAS SEVERE, ENOUGH TO STUN ME AND I AM A BIG MAN--6/4 380 POUNDS--I THOUGHT THAT SOMEONE HAD HIT US FROM BEHIND IT WAS SO HARD... I HAVE BEEN AT CHIROPRACTOR FOR OVER A YEAR--DIFFERENT TIMES AS IT WOULD BE BOTHERING ME...SEEMS TO BE AN ONGOING ISSUE--I HOPE THAT THIS ISSUE CAN BE ADDRESSED*DT*DT*JB *JS *TR

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POWER TRAIN STOPPED WORKING IN THE MIDDLE OF A PUBLIC STREET WHILE IN MOTION, HAD TO REPLACE TRANSMISSION. *TR

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PASSENGER FRONT HEAD REST EXPLODED WHILE CLEANING. STATIONARY IN GARAGE. *TR

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THE HORN CANNOT HONKED BY PRESSING THE STEERING WHEEL COVER. IT SEEMS THAT THE CLOCK SPRING OR THE HORN SWITCH IN THE STEERING WHEEL ARE DEFECTIVE. BOTH FUSES FOR THE HORN ARE GOOD. THE HORN STILL WORKS WHEN THE PANIC BUTTON IS PRESSED ON THE REMOTE KEY FOB.

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TL* THE CONTACT 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE INSTRUMENT PANEL FLICKERED DURING THE FAILURE. THE CONTACT STATED THAT INTERMITTENTLY THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO ROBERSON MOTORS LOCATED AT (3100 RYAN DR SE, SALEM, OR 97301), WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

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CAR DIES/STALLS AT RANDOM WHEN MOVING. HAVE BEEN GOING 70 MPH DOWN THE RD AND IT HAS HAPPENED. WHEN THIS HAPPENS IT CAUSES US TO LOSE POWERED STEERING. THIS IS EXTREMELY DANGEROUS! IT HAS STALLED/DIED AT VARIOUS SPEEDS. SOMETIMES SOON STARTING THE VEHICLE WILL DIE RIGHT AWAY. ALTERNATOR HAS BEEN REPLACED AND THAT IS NOT THE ISSUE.

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DOOR ON DRIVERS SIDE FRONT AND DOOR ON PASSENGER REAR SLIDING DOOR DOES NOT LOCK. YOU CAN NO LOCK WITH KEY FOB ON EITHER DOOR OR YOU CANNOT EVEN LOCK MANUALLY ON PASSENGER SIDE SLIDING DOOR. THIS IS A SECURITY SAFETY ISSUE AND NEEDS TO BE ADDRESSED.

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WHILE DRIVING ON I-70 IN COLORADO MY DRIVER SIDE HEADREST AIRBAG DEPLOYED IN MY 2013 TOWN & COUNTRY MINI-VAN. THERE WAS NOTHING HAPPENING, WE DID NOT HIT ANYTHING, THERE WERE NO BUMPS OR REASONS FOR IT TO DEPLOY. IT STRUCK ME HARD IN THE BACK OF THE HEAD CAUSING WHIPLASH. WE PULLED OVER AND THE HEAD REST LOCKING PIN AND COME OUT OF THE INSIDE OF THE HEADREST. THE REASON WAS THE PLASTIC HOOKS HOLDING IT HAD BROKEN. WE PULLED IT TOGETHER AND WRAPPED IT WITH A STRAP.*DT*JB

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I WAS DRIVING AND THE VAN SHUT OFF AND LOST ALL POWER WHEN GOING 60 MPH. I LOST CONTROL OFF THE BRAKES, POWER STEERING, ALL ELECTRICAL AND ENGINE POWER WAS GONE.

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THE ENGINE SEIZES WITHOUT WARNING. IT SIMPLY SHUTS OFF. THIS EFFECTIVELY LIMITS BOTH THE BREAKING AND THE POWER STEERING. THIS IS DANGEROUS AS THERE ARE NO WARNING LIGHT INDICATORS, NO AUDIBLE NOTIFICATIONS, NO ERROR CODES. GOING 70 MPH WE WERE NEARLY KILLED WHEN THE MOTOR DIED AND WE LOST OUR BREAKING AND STEERING ABILITY. THIS HAS HAPPENED ON MULTIPLE OCCASIONS WITH NO RHYME NOR REASON. LONG TRIPS OR SHORT, FAST OR SLOW, INTERSTATE OR IN TOWN. IT NEEDS TO BE ADDRESSED AS THIS IS A MAJOR ISSUE. A CURSORY GLANCE AT INTERNET FORUMS WILL REVEAL THAT MINE IS NOT SIMPLY AN ISOLATED EVENT.

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THE DOORS LOCK AND TRUNK DOESN'T TAKE THE LOCK. SOUND FRONT SUSPENSION, FRONT SEAT ADJUSTMENT, CAN'T USE HAND FREE SYSTEM

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WHEN DRIVING VEHICLE, ENGINE SUDDENLY DIES AND MOST TIMES WILL NOT START. ENGINE WILL SOMETIMES START AND MOST TIMES WILL NOT. FURTHER INVESTIGATION FINDS THAT FUEL PUMP RELAY IS NOT ALWAYS WORKING. THIS IS EXTREMELY DANGEROUS WHEN THIS OCCURS WHILE DRIVING AND STEERING AND BRAKING BECOME VERY DIFFICULT.

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THE VAN RANDOMLY SHUTS DOWN WHILE DRIVING THIS MAKES IT HARD TO STEER AND COULD CAUSE AN ACCIDENT BECAUSE OF THE POWER LOSS AND STEERING. THE VAN MUST BE SHIFTED INTO NEUTRAL OR PARK TO RESTART. THIS CAN BE VERY DIFFICULT ESPECIALLY ON THE HIGHWAY. SOMETIMES IT SMELLS LIKE AN ELECTRICAL FIRE. IT HAS BEEN LOOKED AT BY SEVERAL MECHANICS WITH NOTHING FOUND. *LN*JB

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE THE DRIVING AT APPROXIMATELY 70 TO 80 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE WAS DRIVEN SAFELY TO THE RESIDENCE. HOWEVER, WHILE ATTEMPTING TO RESTART THE VEHICLE SEVERAL DAYS LATER THE VEHICLE FAILED TO START UP. THE VEHICLE WAS TOWED TO PINCKNEY CHRYSLER, DODGE DEALER 1295 EAST MAIN 36 STREET PINCKNEY, MI 48169, PHONE NUMBER: 734-878-3154 TO HAVE A DIAGNOSTIC TEST PERFORMED. THE DIAGNOSTIC LOCATED THE FAILURE CODE AT THE TOTAL INTEGRATED POWER MODULE. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE INTEGRATED POWER MODULE RECALL. A CASE WAS OPENED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

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ON AUGUST 14 , 2019 MY VAN BROKE DOWN ON THE INTERSTATE. A FEW HOURS LATER MY CAR STARTED BACK UP. I CONTINUED TO DRIVE MY CAR UNTIL ABOUT 2 WEEKS LATER IT BROKE DOWN AGAIN ON THE INTERSTATE. SINCE THAT TIME I HAVE HAD OVER 10 BRAKE DOWNS THAT OCCURED INTERMITTENTLY WITHOUT ANY SORT OF PATTERN TO THE FREQUENCY OR SERVERITY. MY CAR STALLED WITHOUT WARNING AND SHUT DOWN WHILE IN MOTION. MY CAR LOSS POWER AND BECAME HARD TO STEER AND THE BRAKE ASSIST SHUT DOWN. THERE WERE NO WARNING LIGHTS, SOUNDS, OR VISUAL CUES TO INDICATE ANY SORT OF PROBLEMS. BECAUSE OF THIS SUDDEN SHUT DOWN IT HAS BECOME EXTREMELY DANGEROUS AND ALARMING TO THE SAFETY OF MYSELF AND FAMILY TO DRIVE. AFTER THE FIRST TWO INCIDENTS I TOOK MY CAR TO THE CHRYSLER DEALERSHIP, AND PAID FOR A DIAGNOSTIC TEST. THEY CONCLULED THAT THEY COULD NOT DUPLICATE STALLING CONDITIONS AND THEREFORE NO RESOLUTION TO THE PROBLEM WAS GIVEN. AFTER THE PROBLEM CONTINUED I TOOK MY CAR TO ANOTHER LOCAL REPAIR SHOP. THEY ADVISE ME OF SEVERAL POSSIBLE PROBLEMS BASED ON THE CHECK ENGINE CODE. I HAVE SPENT COUNTLESS OF HOURS AND MONEY TO FIND OUT WHAT IS WRONG WITH MY VAN. I HAVE BEEN GIVEN VARIOUS RECOMMENDATION: REPLACING THERMOSTATE, GASKETS AND COOLANT TEMP SENSOR, ERG VALVE REPLACEMENT, BAD ICM, BAD ESC MODULE, BAD KEY FOB, BAD IGNITION NODE, CRANK SENSORS, MODULE COIL PACK, TIPM REPLACEMENT AND THE LIST GO ON AND ON. TO RESOLVE THIS PROBLEM, I WOULD APPRECIATE THAT CHRYSLER CORPORATION PIN POINT THE PROBLEM AND PROVIDE A REPAIR OPTION THAT DOES NOT REQUIRE ME TO REPLACE EVERY SINGLE PART OF MY VEHICLE TO BE ABLE TO SAFELY DRIVE AGAIN. I NEED TO KNOW WHAT PRE-EXISTING PROBLEMS THAT YOU ARE AWARE OF THAT HAS CAUSED THE 2013 CHRYSLER TOWN AND COUNTRY TO STALL RANDOMLY AND TO START BACK UP AFTER 30 MINUTES. I HAVE CONTACTED CHRYSLER AND WAS PROVIDED A CASE NUMBER.

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TRANSMISSION SLIP WHEN YOU TRY TO PARK ON AN INCLINED STREET VERY DIFFICULT TO PARK. HAD IT AT THE DEALER AND THEY KEEP TELLING ME ,THAT'S NORMAL.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN INSERTING THE KEY IN THE IGNITION SWITCH, THEY KEY WOULD NOT PROPERLY TURN CAUSING MULTIPLE ATTEMPTS UNTIL THE VEHICLE WAS ABLE TO START. LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150; PHONE NUMBER: (734) 525-5000, WAS CONTACTED BY PHONE AND THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN IN TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED AN UNKNOWN MANUFACTURER RECALL RELATED TO THE AIR BAGS. THE VEHICLE WAS TAKEN TO MARINA AUTO GROUP LOCATED AT 765 RIDGE RD 943 RIDGE RD, WEBSTER, NY 14580, (866)681-0102, FOR CONFIRMATION OF THE RECALL. THE CONTACT STATED THAT THE RECALL NOTICE WAS PROVIDED TO THE MECHANIC. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE SAME DEALER WAS CONTACTED AND THE CONTACT WAS AGAIN INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

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OIL FILTER HOUSING / OIL FILTER ADAPTER - OIL LEAK OIL LEAKS ONTO ENGINE DUE TO FAULTY DESIGN ON ALL 2011 - 2014 TOWN & COUNTRY MODELS. THE ONLY FIX IS REPLACEMENT OF THE ADAPTER HOUSING WHICH IS 4 HOURS LABOR AND ROUGHLY $150 PART FROM DEALER. DEALER WANTS OVER $700 AND CLAIMS THEY DO TWO OF THESE PER DAY. THIS PENSTAR 3.6L ENGINE IS USED ON ALL TOWN & COUNTRY, JEEP GRAND CHEROKEE, AND RAM 1500S.

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WHILE DRIVING VAN SHUT DOWN. ALL ELECTORAL WORKED BUT NO BRAKES OR POWER STEERING. LIKE THE KEY. WAS IN ACC NOT ON

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FOR WEEKS CAR WOULD NOT START IN THE MORNINGS BEFORE WORK OR AFTER BEING PARKED FOR SEVERAL HOURS. CAR BATTERY NEEDED TO BE BOOSTED/JUMPED IN ORDER TO START, AFTER A FEW WEEKS OF THIS BATTERY DRAINED, BAD BATTERY (HAD TO PURCHASE NEW BATTERY AND TOLD THIS WAS THE ISSUE.) EVEN WITH THE NEW BATTERY CAR WOULD NOT WANT TO START AFTER BEING PARKED A FEW HOURS OR OVERNIGHT, ESPECIALLY IN VERY COLD WEATHER. CAR CRANKS BUT NOT START UNTIL AFTER SEVERAL TRIES OF TURNING WOULD START TO RUN THEN SHUT OFF AFTER A MINUTE THEN WOULD START AFTER A FEW TIMES OF STALLING OR TURNING OFF. CAR HAS STALLED AND/OR REFUSED TO START SEVERAL TIMES WITH MY CHILDREN IN THE VEHICLE LEAVING US STRANDED A FEW TIMES AND INCONVENIENT AND UNSAFE FOR MY 4 AND 5 YEAR OLDS, ESPECIALLY MY 4 YEAR OLD WHO IS A TYPE ONE DIABETIC. CAR HAS HAD DIFFICULTY ACCELERATING AND HAS STALLED ON MAJOR STREETS AND HIGHWAYS AND I HAVE REQUIRED ROADSIDE ASSISTANCE ON THREE OCCASIONS IN THE LAST TWO WEEKS CONCERNING THIS ISSUE THAT I HAVE TAKEN MY VEHICLE TO THREE DIFFERENT MECHANICS AND ALL SAY THE FUEL PUMP RELAY AND ONE SAID POSSIBLY THE FUEL PUMP OR FUEL PUMP RELAY AND THERE IS A HISTORY OF THIS ISSUE WITH THIS VEHICLE AND THERE HAVE BEEN RECALLS IN 2012 CONCERNING THE SAME ISSUE AND PART THE FUEL PUMP RELAY, HOWEVER THERE HAS BEEN NO RECALL FOR THE 2013 TOWN AND COUNTRY YET THE JEEP GRAND CHEROKEE AND DODGE RAM ALREADY OFFERED RECALLS FOR THE SAME ISSUE AND YEAR. MANY PEOPLE WITH THE 2013 TOWN AND COUNTRY ARE EXPERIENCING THE SAME ISSUE WITH THE FUEL PUMP RELAY AND WE SHOULD BE OFFERED A RECALL AS WELL FOR THIS FAULTY PART WHICH IS DANGEROUS BECAUSE IT CAN CAUSE A VEHICLE TO STOP AND /OR NOT START AT ANYTIME.

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