What 679 owners told NHTSA about the 2013 Chrysler Town And Country

WHILE DRIVING STRAIGHT ON A CITY STREET AT APPROXIMATELY 45MPH, THE PASSENGER HEADREST AIRBAG DEPLOYED. THERE WAS NO COLLISION, AND I WAS NOT REAR ENDED.

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WIRELESS IGNITION NOD CAR HAS PROBLEM STARTING WON'T START HAVE TO PUSH KEY IN TURN ON AND OFF JIGGLE IT AROUND TO GET STARTED PARKED. SOMETIMES ONCE STARTED WOULD TURN ENGINE OFF HAVE TO PLAY WITH IGNITION FOB AGAIN TO GET STARTED HAPPENS EVERY TIME I TRY TO START VEHICLE

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 65-70 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE HESITATED TO ACCELERATE. THE VEHICLE LOSS MOTIVE POWER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT VEERED TO THE SHOULD OF THE ROAD DEPRESSED THE BRAKE PEDAL WHICH WAS SOFT. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE 3 TIMES, AFTER WHICH THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE HOWEVER, COULD NOT DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS TEST DRIVEN HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS THEN TAKEN TO BROOKFIELD CHRYSLER DODGE JEEP RAM (1845 PIPESTONE RD, BENTON HARBOR, MI 49022) WHERE THE VEHICLE WAS INSPECTED. THE TECHNICIAN RESET SEVERAL UNKNOWN CODES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

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WHILE DRIVING MY CAR IT WOULD JUST STALL AT 40+ MPH AND I WOULD JUST ROLL TO THE SIDE OF THE ROAD. THIS HAS HAPPENED SEVERAL TIMES LEAVING ME STRANDED UNTIL THE ENGINE COULD BE RESTARTED 30 T0 40 MINUTES LATER. I'M WORRIED THIS COULD HAPPEN AT ANYTIME ANYWHERE EVENTUALLY LEADING TO AN ACCIDENT. I AM VERY CONCERNED. I'VE BEEN TO CHRYSLER SEVERAL TIMES FOR FIXES WHICH DID NOT CORRECT THIS PROBLEM. THEY HAVE NO REMEDY AT THIS POINT. I AM VERY CONCERNED!

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THE TIPM IS BAD CAUSING A FPR PROBLEM, CAUSING COLD STARTS OR NO START AS WELL AS STALLING OR A COMPLETE POWER DRAIN OF A BRAND NEW BATTERY PURCHASED 11.22.20 THIS SHOULD BE A RECALL

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PARTS IN THE HEADREST BREAK AND HEADREST POPPED FORWARD HITTING DRIVER AND PASSENGER IN BACK OF THE HEAD THE VEHICLE WAS STATIONERY ONE TIME THE SECOND TIME IT WAS MOVING ON A RURAL HIGHWAY

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THE DRIVER ACTIVE HEAD REST EXPLODED FORWARD WHILE I WAS DRIVING. I WAS SIMPLY DRIVING DOWN THE ROAD AND A LOAD BOOM HAPPENED AND I WAS HIT IN THE HEAD. THE HEAD REST IS STICKING FORWARD FROM THE REST OF THE PIECE. IT LOOKS LIKE THE PLASTIC PIECE HOLDING THE ROD BROKE CAUSING THE HEAD REST TO SHOOT FORWARD.

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ON TWO OCCASIONS WHILE MY WIFE WAS DRIVING, BOTH TIMES WHILE ON A TOWN ROAD, THE VEHICLE SHUT OFF ALMOST LIKE THE VEHICLE HAD ITS IGNITION TURNED OFF. TOTAL LOSS OF POWER TO EVERYTHING ELECTRICAL, LOSS OF POWER STEERING AND BRAKES. SHE WAS ABLE TO GET THE VAN PULLED OVER, AND ONCE SHE WAS ON THE SIDE OF THE ROAD, SHE WAS ABLE TO GET IT STARTED RIGHT AWAY.

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AFTER THE VEHICLE IS TURNED OFF, THE TIPM CONTINUES TO RUN THE FUEL PUMP.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED BEFORE AGGRESSIVELY RESPONDING. THE CONTACT TOOK THE VEHICLE TO LESTER GLENN CHRYSLER DODGE JEEP RAM FIAT (1199 NJ-37 W, TOMS RIVER, NJ 08755; (732) 481-2586) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE FAILURE PERSISTED. THE CONTACT STATED LEARNED THAT THE FAILURE WAS RELATED TO THE FUEL PUMP RELAY AND THE TIPM. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

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FUEL PUMP RELAY INSIDE THE TIPM FAILED, CAUSING CAR TO STALL WHILE IN MOTION WITH LOSS OF POWER STEERING AND POWER BRAKES. IF THIS HAPPENED AT HIGHWAY SPEEDS IT COULD RESULT IN A CRASH. THIS IS A COMMON ISSUE AND OTHER DODGE/CHRYSLER VEHICLES HAVE BEEN RECALLED FOR SIMILAR FAILURES IN 2011 MODELS. SUGGESTED INTERNET FIXES INVOLVE BYPASSING THE FUEL PUMP RELAY WITH A JUMPER THAT COULD RESULT IN FIRE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE ATTEMPTING TO PARK ACROSS THE GARAGE DOOR WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE SUDDENLY VIOLENTLY ACCELERATED. THE CONTACT TURNED THE VEHICLE TO THE RIGHT BUT WAS UNABLE TO MOVE THE VEHICLE BACK TO THE LEFT. THE STEERING LOCKED UP AND CRASHED INTO SOMEONE'S GARAGE, AND THE VEHICLE SHUT OFF. THE AIR BAGS DID NOT DEPLOY. THE SHOULDER SEAT TIGHTENED UP. THERE WAS NO INJURY. HOWEVER, THE CONTACT WAS TAKEN TO THE EMERGENCY ROOM FOR OBSERVATION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED AND WAS TOWED TO THE DUPAGE CHRYSLER DODGE JEEP RAM DEALER, LOCATED AT: 433 E NORTH AVE., GLENDALE HEIGHTS, IL 60139 WHERE THE TECHNICIAN REPAIRED THE FRONT END OF THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

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PROBLEM BEGINS WITH RANDOM DING, ALL DASHBOARD LIGHTS COME ON, SPEEDOMETER/FUEL GAUGE/TACHOMETER DO NOT FUNCTION AT ALL, TURN SIGNALS & HAZARDS DON'T WORK, WIPERS TURN ON BY THEMSELVES FOR A FEW SWIPES AND THEN GO BACK OFF. THIS LASTS A FEW SECONDS AND GOES BACK TO NORMAL. REOCCURS RANDOMLY, LASTING FROM 10 SECONDS TO A FULL DAY OF DRIVING. IT DOESN'T MATTER IF THE VAN IS MOVING OR STILL, JUST STARTED OR BEEN RUNNING- IT HAPPENS VERY RANDOMLY. YESTERDAY, I STARTED THE VAN AND ALL DASH LIGHTS WERE LIT, NO GAUGES WORKED, AND TURN SIGNALS & HAZARDS DID NOT WORK FOR SEVERAL HOURS. TODAY I STARTED IT AND AFTER DRIVING ABOUT 5 MINUTES, FIXED ITSELF AND WENT BACK TO NORMAL.

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WHEN STARTING IT SHUTS OFF AND TAKE A FEW TRIES BEFORE STARTING. USING PUSH BOTTOM START HAPPENS EVERYDAY ABOUT 1 MONTH AFTER BUYING IT

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BOTH HEADRESTS DEPLOYED INVOLUNTARILY AND UNEXPECTEDLY WHEN THE IGNITION WAS BEING BEEN TURNED OFF AFTER I PULLED IN THE MY DRIVEWAY. THE VAN WAS STATIONARY AND THERE WAS NO IMPACT OR CAUSE FOR THE DEPLOYMENT/. I WAS IN THE DRIVER'S SEAT THE HEADREST HIT THE BACK OF MY HEAD WITH FORCE. WE WERE UNABLE TO RESET THE HEADRESTS AS THE PLASTIC CLIP HOLDING THE METAL ROD HAD BROKEN ON BOTH HEADRESTS

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MY 20123 CHRYSLER TOWN AND COUNTRY HAS AN ACTIVE HEAD RESTRAINT HEADREST. IT MOVES FORWARD IN AN ACCIDENT TO LESSEN THE LIKELIHOOD OF WHIPLASH. MY DRIVER'S SIDE HEADREST DEPLOYED (SNAPPED INTO THE FORWARD POSITION) WHILE THE CAR WAS PARKED AND TURNED OFF. I WAS PICKING UP A BAG FROM BEHIND THE DRIVER'S SEAT WHEN THIS HAPPENED. IT WAS STARTLING TO SAY THE LEAST. I WAS NOT HURT, BUT I HAVE READ THAT OTHERS WHO WERE ACTUALLY SITTING IN THE DRIVER'S SEAT HAVE BEEN HURT DUE TO THE HEADREST HITTING THEM IN THE BACK OF THE HEAD. I LOOKED AT THE MECHANISM THAT RELEASES THE SPRING-LOADED HEADREST, AND IT WAS BROKEN. SEVERAL PIECES OF BROKEN PLASTIC WERE AT THE BOTTOM OF THE HEADREST BOX, AND A METAL BAR THAT SERVES TO HOLD THE HEADREST IN THE NORMAL POSITION WAS AT AN ANGLE WITH BROKEN PLASTIC AROUND IT. IT'S PRETTY CLEAR THAT THE PLASTIC RETAINED THE METAL BAR, AND THIS PLASTIC SIMPLY BROKE AND RELEASED THE HEADREST TO SPRING FORWARD. IN MY ESTIMATION, THE PLASTIC HOLDING THE BAR WAS INSUFFICIENT IN STRENGTH TO SERVE ITS FUNCTION RELIABLY LONG-TERM. IT'S A BAD DESIGN. FORUMS ON THE INTERNET CONFIRM THAT THIS FAILURE IS NOT INFREQUENT AND SOMETIMES HARMFUL TO THE PERSON IN THE SEAT. THE COST OF REPLACEMENT OF THE HEADREST IS ABOUT $700. I WOULD ESTIMATE THAT THE REPAIR WOULD TAKE AN EXPERIENCED TECHNICIAN ABOUT 15 MINUTES, SO THE HEADREST MUST BE QUITE PRICEY. SINCE THE HEADREST IS FUNCTIONALLY IN THE SAME CATEGORY AS AN AIRBAG, AND SINCE IT CAN CAUSE PHYSICAL HARM WHEN IT SUDDENLY BREAKS FOR NO CAUSE OTHER THEN DESIGN FAILURE, I BELIEVE THAT THE HEADREST SHOULD BE RECALLED. CONSUMERS SHOULD NOT BEAR THE BURDEN OF REPAIRING A FAULTY DESIGN IN A SAFETY SYSTEM.

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ACTIVE HEAD RESTRAINT ON FRONT PASSENGER SEAT DEPLOYED UNEXPECTEDLY WITH NO CAUSE OR WARNING. VEHICLE WAS STATIONARY.

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DRIVERS SIDE SLIDING DOOR 'DOOR AJAR' SENSED DURING WARM/HOT DAYS. WHILE DRIVING DOOR TRIES TO RE-LATCH, LIGHTS COME ON, AND CHUMMING IS HEARD CONTINUOUSLY THROUGHOUT THE DRIVE. SOMETIMES THE DOOR TRIES TO RE-LATCH WHEN JUST SITTING IN THE DRIVEWAY WITH KEYS OUT OF THE IGNITION. THE LOCAL DEALERSHIPRAN A DIAGNOSTIC WITH MULTIPLE CODES: I 121300, B19ED, B2501, B2506, B19E0, B2509, B19CD. THEY TOLD ME TO REPLACE THE TRACK WIRE BUNDLE. I REPLACED THE DOOR TRACK WIRE RUN WITH NEGATIVE RESULTS. I'VE SWAPPED THE SLIDING DOOR MOTOR MODULE AND THE DISCREP REMAINS WITH THE DRIVERS SIDE. I'VE SWAPPED THE DOOR WIRING LOGIC MODULE AND THE DISCREP REMAINS WITH THE DRIVERS DOOR. I'VE REPLACED THE LATCH ACTUATOR MOTOR AND THE WHOLE LATCH ACTUATOR ASSEMBLY WITH NO CHANGE TO THE DISCREPANCY. I BELIEVE IT TO BE A WIRING ISSUE IN THE DOOR PANEL. THE DOOR CHIMING AND LIGHTS FLASHING WHILE DRIVING IS EXTREMELY DISTRACTING AND IF IT'S A WIRE ISSUE I DON'T WANT IT TO CATCH FIRE. THIS IS AN ONGOING ISSUE WITH AN UNKNOWN FIX.

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WE WERE DRIVING DOWN THE HIGHWAY DIDN'T HIT ANYTHING AND THE HEADREST AIRBAG DEPLOYED. WE WERE STARTING TO SLOW DOWN TO TURN AND THE HEADREST AIRBAG DEPLOYED

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I HAVE PROBLEMS WITH THE AC NOT WORKING, AS I BROUGHT IT TO THE DEALER FOR THE LIFETIME WARRANTY FOR A POOR DESIGN. IT SITS OVER THE REAR WHEEL WHICH LETS ROAD DEBREE. THIS IS A KNOWN ISSUE HAS BEEN FOR OVER 20 YEARS AND HAS NEVER BEEN CORRECTED.

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BOTH HEADRESTS DEPLOYED INVOLUNTARILY AND UNEXPECTEDLY WHEN THE IGNITION WAS BEING BEEN TURNED OFF AFTER I PULLED IN THE MY DRIVEWAY. THE VAN WAS STATIONARY AND THERE WAS NO IMPACT OR CAUSE FOR THE DEPLOYMENT/. I WAS IN THE DRIVER'S SEAT THE HEADREST HIT THE BACK OF MY HEAD WITH FORCE. WE WERE UNABLE TO RESET THE HEADRESTS AS THE PLASTIC CLIP HOLDING THE METAL ROD HAD BROKEN ON BOTH HEADRESTS.

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INTERMITTENTLY, WHILE I'M DRIVING OR EVEN IN PARK SOMETIMES, MY VAN WILL SHUT OFF. SOMETIMES IT WILL TURN BACK ON (ON ITS OWN) OR I HAVE TO CRANK THE ENGINE BACK ON, EITHER BY PUTTING IT IN PARK AND TURNING KEY OVER OR PUTTING MY VEHICLE IN NEUTRAL AND TURNING IT BACK ON THAT WAY. IT'S HAPPENED IN MULTIPLE PLACES, MULTIPLE TIMES - WHILE STATIONARY, DRIVING ON CITY STREET OR DRIVING 70 MPH ON THE INTERSTATE. IT IS VERY UNSAFE!

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VAN HAS SHUT OFF RANDOMLY 4 TIMES NOW. THE FIRST THREE TIMES WAS WHILE SITTING STILL. IT STARTED RIGHT BACK UP THE FIRST TIME BUT TOOK AWHILE TO START UP THE SECOND TIME. THE THIRD TIME IT ALSO STARTED RIGHT BACK UP. THE LAST TIME IT SHUT OFF WHILE DRIVING THROUGH TOWN AT ABOUT 35 MPH. LOST ALL BRAKING AND STEERING. VAN WILL NOT START BACK UP.

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WHILE DRIVING, WE HEARD A LOUD NOISE LIKE RATTLING COMING FROM THE ENGINE AREA. I THOUGHT IT WAS A BAD A/C CLUTCH SO I TURNED OFF THE A/C BUT THE SOUND CONTINUED ONLY NOT AS LOUD. WHEN I TURNED THE A/C UNIT ON...THE SOUND BECAME LOUDER SO I TURNED OFF THE A/C TO ARRIVE AT DESTINATION. I LATER TOOK MY VEHICLE TO THE DEALERSHIP WHO SAID THE FLEXPLATE HAD TO BE REPLACED. A WEEK LATER I RECEIVED A SECOND CALL THAT THE TIPM HAD TO BE REPLACED AS WELL. UPON RESEARCH, I HAVE FOUND NUMEROUS COMPLAINTS ONLINE FROM OTHER OWNERS OF THIS VEHICLE TYPE SPANNING THE YEARS 2012-2014 WITH A HIGH NUMBER OF PROBLEMS WITH THE SAME TWO PARTS. I DO BELIEVE THESE PARTS ARE DANGEROUS AND FAULTY OR AN INVESTIGATION LEADING TO THE CAUSE SHOULD BE DONE. I CONSIDER MYSELF LUCKY THAT MY VEHICLE DID NOT SHUT OFF ON A HIGHWAY OR DANGEROUS CONDITION AS I HAVE HEARD THESE TYPE VEHICLES DOING THAT TO OTHERS IN THEIR TESTIMONIALS. I WILL RECEIVE THE REPAIR RECEIPT DOCUMENTATION FROM THE DEALERSHIP TO PROVE THE PARTS REPLACEMENT TO VERIFY MY TESTIMONIAL. *TR

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MY 2013 TOWN N COUNTRY VAN IS HAVING AN OVERHEATING PROBLEM AND NOW I HAVE BEEN TOLD IT HAS BLOWN HEAD GASKETS AND NEEDS A POSSIBLE NEW MOTOR. IT IS ONLY 7 YEARS OLD HOW IS THIS POSSIBLE. IT HAS NOT BEEN MISUSED. *TR

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