What 679 owners told NHTSA about the 2013 Chrysler Town And Country

DRIVERS VILLAGE IN NEW YORK SOLD ME THIS VEHICLE WITHOUT MENTIONING THIS RECALL AND WITHOUT DISCONNECTING IT TO PREVENT A DRIVER DOOR FIRE. I RECEIVED A LETTER IN THE MAIL ABOUT THE RECALL SOON AFTER PURCHASING IT. IT WAS RECALLING THE VEHICLE FOR THE "REAR QUARTER VENT WINDOW SWITCH" WHICH COULD CAUSE A FIRE IN THE DRIVER-SIDE DOOR. THIS DEALERSHIP IS OBVIOUSLY LOOKING FOR THE DEAL WITH LITTLE TO NO INTEREST IN THE SAFETY OF ITS CUSTOMERS. PLEASE INVESTIGATE THIS DEALERSHIP TO PREVENT THEM FROM POTENTIALLY PUTTING OTHERS IN DANGER. THANK YOU FOR YOUR TIME. *TR

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MAY 27 I FLOORED THE ACCELERATOR TO PASS A SLOW TRUCK AT 57 MPH LET UP ON THE PEDAL BUT THE VAN CONTINUED TO ACCELERATE (THE VEHICLE HAD PREVIOUSLY HAD A TRANSMISSION SOFTWARE UPDATE SO I CHANGED THE ECON O BUTTON AND ALSO KICKED THE FOOT PEDAL) AT THIS TIME THE VEHICLE WAS SHOWING A MILE OR TWO FROM 80 MPH. AT WITCH TIME I HELD THE BRAKE AND PULLED OFF THE ROAD.THERE WAS A LARGE RED THROTTLE BODY LIGHT ON. WHEN I TURNED THE ENGINE OFF. I DECIDED TO WAIT AS THE BRAKES SMELLED VERY HOT. ON RESTARTING ALL NORMAL WARNING LIGHTS PLUS THIS LARGE RED T/B LIGHT WHILE CRANKING THE DEALER CHANGED THE FOOT PEDAL. ON JUNE 11 I FOLLOWED SEVERAL CARS LEAVING A PARKING LOT AT 35 MPH I LET UP ON THE GAS THE VAN CONTINUED TO ACCELERATE RED LIGHT ONCE MORE. I BRAKED AND PULLED OFF THE ROAD. ON RESTARTING THE ENGINE WENT TO 1800 RPM .. SHUT IT OFF FOR 4 TO 5 MIN RESTARTED LIGHT ON WHILE CRANKING THEN WENT OUT LIKE THE FIRST TIME AND DROVE NORMAL. THE THROTTLE BODY LIGHT COMES ON WHILE CRANKING (NOT NORMAL). THE DEALER SAID THEY CAN NOT FIND ANYTHING WRONG AND WILL CALL CHRYSLER THEY HAVE HAD THE VAN FOR A WEEK NOW, AND DON'T KNOW HOW TO FIX IT. THE FAULT DID REMAIN ON THE COMPUTER FOR THEM. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT SMELLED A BURNING ODOR INSIDE THE VEHICLE AND NOTICED THAT THE CONTROL FOR THE REAR POWER WINDOWS MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,000.

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LIFE THREATENING SITUATION OCCURRED WHILE DRIVING OUR 2013 CHRYSLER TOWN AND COUNTRY MINIVAN. WE WERE TRAVELING ON THE NEW YORK STATE THRUWAY, UTILIZING THE CRUISE CONTROL AND AS WE ATTEMPTED TO PASS A TRACTOR TRAILER THE ACCELERATOR STUCK. MY HUSBAND WAS DRIVING AND HAD LOST TOTAL CONTROL OF THE VEHICLE OTHER THAN STEERING. WE WERE TRAVELING AT 65 MPH. OUR 9 YEAR OLD WAS IN THE CAR AND BEGAN TO PANIC AND CRY. WE FRANTICALLY TRIED TO REMEDY THE SITUATION WHICH LASTED 30-40 SECONDS THEN RESOLVED ON ITS OWN. THANK GOODNESS THERE WERE NO CARS IN OUR IMMEDIATE PATH OR WE WOULD HAVE REARED ENDED THEM OR BEEN FORCED TO DRIVE INTO THE MEDIAN. *TR

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VAN WAS STRUCK ON THE PASSENGER'S SIDE FRONT DOOR AND FRONT OF THE VEHICLE (T-BONE) BY A SPORTS CAR TRAVELING MORE THAN 40MPH, ANT THE SIDE CURTAIN AIR BAGS DID NOT DEPLOY. *TR

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WHILE PARKED IN MY ATTACHED GARAGE, SOME FUNCTION OF THE CAR'S ELECTRICAL SYSTEM TURNS ON AND DRAINS THE BATTERY. A BOOST/CHARGE IS REQUIRED TO ENABLE THE CAR TO START. THE CAR IS NOW IN FOR THE FIFTH TIME FOR THIS CONDITION (11,097 MILES) AND THE DEALER HAS HAD THE CAR OVERNIGHT FOR A TOTAL OF 22 DAYS SO FAR. I AM UNSURE HOW LONG THEY WILL HAVE IT THIS TIME. MY CONCERN IS A FIRE MAY OCCUR IN THE VEHICLE DUE TO AN OVERLOAD CONDITION THAT MAY CAUSE MY HOUSE TO BURN DOWN AND A POSSIBLE LOSS OF LIFE. *TR

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MY 5 YEAR OLD DAUGHTER WAS CLIMBING OUT OF THE DRIVER SIDE POWER SLIDING DOOR WHEN SHE MUST HAVE BUMPED THE BUTTON TO CLOSE THE DOOR. IT CLOSED ON HER HEAD JUST BEHIND HER EAR AND KEPT PRESSURE ON IT WITHOUT RELEASING. MY WIFE HAD TO JUMP OUT AND FIRMLY PUSH THE DOOR OPEN TO DISLODGE HER HEAD. SHE HAD AN INDENTATION ON HER HEAD AND A GOOD SIZED BRUISE...NOT TO MENTION SHE WAS TERRIFIED AND SCREAMING! WE ARE SO BLESSED THAT IT WASN'T HER NECK THAT GOT STUCK IN THERE. I DID A LITTLE RESEARCH ONLINE AND HAVE FOUND VIDEOS WHERE PEOPLE PUT THINGS LIKE PENCILS AND BLOCKS OF WOOD IN BETWEEN THE DOOR AND THE PILLAR AND THE DOOR SNAPS THEM LIKE THEY ARE TWIGS. THIS IS TERRIBLY UNSAFE! CHRYSLER NEEDS TO DO SOMETHING ABOUT THIS. VERY DISAPPOINTED!!!! WHAT KIND OF FAMILY VEHICLE IS THIS??? *TR

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THIS IS A NEW VEHICLE. RIGHT AROUND 6100 MILES, I STARTED HEARING IRRITATING NOISE AT SPEEDS AROUND 30-40 MPH. THE DEALERSHIP IS NOT ABLE TO RESOLVE THE ISSUE AND CHRYSLER SEEMS TO HAVE NO SOLUTION AS WELL. THEY BASICALLY SAY IT IS DRIVABLE SO I HAVE TO LIVE WITH IT. THIS NOISE IS PERSISTENT AND LOUDER THAN WHEN WE FIRST NOTICED IT (8200 MILES NOW). NO REPAIR, NO REPLACEMENT, NOTHING BUT A CONTINUAL NOISE. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY VAN. THE CONTACT STATED THE DRIVER'S SIDE SLIDING DOOR WOULD CONSTANTLY BECOME STUCK. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURE WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 14,000.

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I WAS DRIVING DOWN MY STREET, GOING AROUND 25 MPH, AND THE 1ST THING I NOTICED WAS THAT I HAD LOST THE POWER STEERING. THE KIDS WERE WATCHING A DVD, THAT STAYED ON ALONG WITH THE NORMAL INTERIOR LIGHTS HOWEVER WHEN I APPLIED PRESSURE TO THE GAS PEDAL TO ATTEMPT TO PULL OVER THE CAR WOULDN'T RESPOND TO THAT. I REALIZED THEN THAT THE ENGINE HAD SHUT OFF WHILE I WAS DRIVING! THANKFULLY I WAS ABLE TO DRIFT TO THE SIDE OF THE ROAD. I PARKED, TURNED OFF THE VAN AND THEN RESTARTED IT. EVERYTHING CAME BACK ON AND WAS WORKING AGAIN. THE MECHANIC CAN'T FIGURE OUT WHAT THE PROBLEM IS AND CHRYSLER IS CLAIMING NO ONE HAS EVER REPORTED THIS PROBLEM BEFORE. A SIMPLE GOOGLE SEARCH PROVES THEM WRONG. *TT

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THE MICHELIN TIRES, ENERGY SAVER A/S ARE DEFECTIVE AND DRY ROTTING CAUSING A POTENTIAL BLOWOUT AND ACCIDENT. THE ACCELERATOR IS POSITIONED TOO FAR FORWARD AND THE BRAKE IS POSITIONED TOO FAR BACK, CAUSING THE FOOT TO SLIDE UNDER THE BRAKE WHEN CHANGING OVER FROM ACCELERATION TO BRAKING. A VERY SERIOUS PROBLEM AND DEFECT IN THE DESIGN AND WORKMANSHIP OF THIS VEHICLE. *TR

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I WAS DRIVING DOWN THE HIGHWAY AT 65 MPH AND MY LIGHTS WENT OUT. I HAD BOTH HANDS ON THE STEERING WHEEL SO I DIDN'T TOUCH ANY BUTTON. I DID HAVE THE AUTOMATIC HIGH BEAM FEATURE TURNED ON. WAS EXTREMELY SCARY AS I COULD NOT SEE ANYTHING WHEN THE LIGHTS WENT OUT AS IT WAS PITCH DARK OUTSIDE. I BRAKED HARD AND AFTER SEVERAL SECONDS THE LIGHTS CAME BACK ON. I WAS SO LUCKY I DID NOT GO OFF THE ROAD AS I COULD NOT SEE ANYTHING WITHOUT THE HEADLIGHTS. MY FAMILY AND I COULD HAVE BEEN KILLED. VERY DANGEROUS. PLEASE ISSUE A RECALL. I SEE ON GOOGLE THAT OTHERS HAVE EXPERIENCED THE SAME ISSUE. *TR

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THE VEHICLE DRIFTS TO THE RIGHT AT ANY SPEED BUT THE DRIFT IS GREATER AT HIGHWAY SPEEDS. THE STEERING WHEEL HAS TO BE HELD 8-10 DEGREES TO THE LEFT TO KEEP THE CAR STRAIGHT. THE VEHICLE HAS BEEN BACK TO THE DEALER 5 TIMES AND STILL HAS NOT BEEN CORRECTED. *TR

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I BOUGHT THIS VAN ABOUT 2 WEEKS BACK. THE DEALER HAD FILLED UP THE GAS TANK. YESTERDAY I WANTED TO REFUEL AND THEN I REALIZED THAT THIS WAS THE MOST UNSAFE CAR I HAVE SEEN. ANYBODY COULD HAVE ACCESS TO THE GAS CAP. THERE IS NO KEY LOCK OR LEVER LOCK TO IT. JUST FLIP OPEN THE COVER AND UNSCREW THE CAP AND PUT ANYTHING INTO THE GAS TANK OR DRAW OUT THE GAS IF YOU WANT TO. THIS CAR COSTS ABOUT 30,000 AND HAS ALL SORTS OF FEATURES BUT I AM SCARED TO TAKE IT OUT OF MY GARAGE AND PARK IT ANYWHERE ELSE. I HOPE THE MANUFACTURER DOES SOMETHING IN REGARDS TO THE ACCESSIBILITY OF THE GAS CAP TO EASE THE MIND OF THE OWNERS OF THIS VEHICLE. I WOULD NOT HAVE BOUGHT THIS CAR IF I HAD NOTICED THIS AT THE TIME OF PURCHASE. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, ANOTHER VEHICLE UNEXPECTEDLY TRAVELED INTO THE SAME LANE AND CRASHED INTO THE FRONT END OF THE VEHICLE. THE CONTACT'S VEHICLE SWERVED OFF THE ROAD, INTO A DITCH AND THEN WENT AIRBORNE. THE VEHICLE LANDED ON THE ROOF OF THE SECOND VEHICLE THAT WAS INVOLVED IN CRASH. THE AIR BAGS FAILED TO DEPLOY DURING THE IMPACT. A POLICE REPORT WAS FILED. THE CONTACT AND FRONT SEAT PASSENGER SUFFERED FROM SEVERE INJURIES TO THE KNEES, ARMS AND SPINE. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V291000 (AIR BAGS) AND THE CONTACT'S VIN WAS INCLUDED IN THE RECALL, HOWEVER THE VEHICLE HAD NOT BEEN PREVIOUSLY SERVICED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,700.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY MINI VAN. THE CONTACT STATED THAT WHILE THE DRIVER'S SIDE SLIDING DOOR WAS BEING OPENED, THE SENSOR FAILED AND THE DOOR CLOSED ON THE LEFT HAND OF A YOUNG PASSENGER. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 16,000.

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WE RENTED THE CHRYSLER TOWN AND COUNTRY MINIVAN TO TRANSPORT OUR FAMILY WHILE ON VACATION. A COUPLE OF DAYS INTO OUR VACATION, I PLACED MY RIGHT HAND AT THE TOP OF THE CAPTAIN SEAT IN THE MIDDLE ROW ON THE PASSENGER SIDE OF THE VAN. I THEN USED MY LEFT HAND TO TRIGGER THE LEVER ON THE SEAT TO LEAN IT FORWARD SO ONE OF MY CHILDREN COULD GET OUT OF THE BACKSEAT MORE EASILY. THE HEADREST SNAPPED DOWN HITTING BOTH MY RIGHT MIDDLE FINGER AND MY RIGHT RING FINGER. THE POST OF THE HEAD REST BRUISED MY MIDDLE FINGER FROM THE TIP OF MY FINGER TO THE MIDDLE KNUCKLE. MY RING FINGER WAS PINCHED IN THE SLIT ON THE TOP OF THE SEAT WHERE THE POST ON THE HEADREST GOES WHEN THE SEAT FOLDS UP. WHEN MY FINGER WAS CRUSHED IN THE SLIT ON THE BACK OF THE SEAT, THE PAD OF MY RIGHT RING FINGER WAS CUT IN A SEMI-CIRCULAR SHAPE AND THE SKIN WAS PEELED BACK FROM THE FLESH. THE INJURY ON MY FINGER REQUIRED A TRIP TO URGENT CARE AND 4 STITCHES. IT TOOK ABOUT ONE AND A HALF MONTHS FOR THE INJURY TO HEAL. NOW, THE TIP OF MY FINGER IS SCAR TISSUE, WITH NO FEELING EXCEPT UNDERNEATH THE SCAR TISSUE WHERE THERE ARE STILL NERVES. I AM CURRENTLY UNABLE TO USE THE FINGER FOR TYPING OR OTHER ACTIVITIES THAT REQUIRE PRESSURE. IT SEEMS TO ME THAT THERE IS A PRODUCT DEFECT AND A DESIGN DEFECT IN THE SEATS. THERE IS ONLY ONE LEVER ON THE SEAT TO PROVIDE FOR LEANING IT FORWARD, BACKWARD OR FOLDING IT COMPLETELY SO IT MAY BE STOWED. THE SPEED WITH WHICH THE SEAT FOLDS MAKES IT DANGEROUS. AS A RESULT, THERE SHOULD BE OTHER LEVERS AVAILABLE FOR ADJUSTING THE SEAT THAT DO NOT FORCE IT TO FOLD UP COMPLETELY. ADDITIONALLY, THERE IS A FAILURE TO WARN OF THE DANGERS OF THE QUICKLY FOLDING SEAT, EITHER FROM THE MANUFACTURER OR THE RENTAL CAR COMPANY. THERE IS NO VISUAL WARNING LABEL ANYWHERE IN THE VEHICLE, WHICH WARNS THE USER TO KEEP THEIR HANDS AND BODY OUT OF THE WAY OF THE SEAT WHEN TRIGGERING THE LEVER.

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RENTED A MINIVAN FROM AVIS AT SLC AIRPORT LATE JULY 2013. ON THE HIGHWAY IMMEDIATELY AFTER LEAVING THE AIRPORT MY KNEE BUMPED THE MASS OF KEYRING OBJECTS AND TURNED THE ENGINE OFF AS I WAS JUST GETTING UP TO 60MPH. I NOTICED THE VEHICLE SLOWING DOWN AND DETERMINED I HAD ACCIDENTALLY SHUT IT DOWN. IT WOULD NOT START. I SHIFTED TO NEUTRAL AND RESTARTED THE ENGINE, SHIFTED BACK TO DRIVE. ONLY ONE OF THE 5 PASSENGERS EVEN NOTICED THE SLOWDOWN. UNDER DIFFERENT CIRCUMSTANCES THIS COULD HAVE RESULTED IN AN ACCIDENT. IF IT IS THE PRACTICE OF RENTAL COMPANIES TO BIND KEYS LIKE THIS THE PROBLEM COULD BE WIDESPREAD AND MAY HAVE RESULTED IN AN ACCIDENT ALREADY, THUS THIS REPORT. GIVEN MY EXPERIENCE I BELIEVE THE PRACTICE OF BINDING ALL THE KEYS AND OTHER PLASTIC DOO-DAHS WITH A STIFF WIRE CABLE TO BE AN ACCIDENT IN THE WAITING. IN MY CASE THE SEAT WAS A LITTLE FORWARD AND I MOVED IT BACK A COUPLE OF INCHES TO AVOID HAVING THE KEYS DANCE ON MY KNEE AS WE DROVE. AT A STOP I CUT THE WIRE RING AND PUT ALL THE EXTRAS IN THE GLOVE COMPARTMENT AND CONTINUED THE TRIP WITH A SINGLE FOB-KEY. THE KEYS: I WAS GIVEN SET OF KEYS BOUND BY A WIRE CABLE. TWO FOBS, TWO SPARE KEYS (NORMALLY INSERTED IN THE FOBS) , THREE PLASTIC ADD-ONS (ONE HELD A PAPER SLIP IDENTIFYING THE VEHICLE, ONE AVIS CALL NUMBER AND ONE MACYS LOYALTY CARD) I HAVE NO ISSUES WITH THE VEHICLE AS IT WORKED FINE, NOR WITH THE RENTAL COMPANY AS THEIR SERVICE WAS ALSO FINE. I DO TAKE ISSUE WITH THE PRACTICE OF BINDING THE KEYS WITH A WIRE CABLE THAT MUST BE CUT (LEATHER-MAN TOOL IN MY CASE) TO DRIVE SAFELY. I SUSPECT MOST RENTERS WILL NOT HAVE A TOOL HANDY NOR RISK THE WRATH OF THE RENTER IN CUTTING THE WIRE CABLE. NOTE I TOOK A FEW PICTURES OF THE KEY RING AND OBJECTS SHOULD IT BE USEFUL. TO AVIS CREDIT THEY WERE HAPPY TO HAVE ALL THE KEYS RETURNED AND WERE NOT CONCERNED I'D CUT THE CABLE. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT NOTICED A BURNING SMELL FROM THE REAR OF THE VEHICLE. THE FIRE DEPARTMENT REPORTED TO THE SCENE AND NOTICED THAT THE ELECTRICAL OUTLET THAT WAS LOCATED ON THE REAR DRIVER'S SIDE WAS MELTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 242. *TR*DT *TR*DT*TP

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TOOK DELIVERY OF A BRAND NEW 2013 CHRYSLER TOWN AND COUNTRY TOURING VAN WITH 4 MILES ON IT ON THURSDAY, JUNE 20, 2013. DROVE IT HOME APPROXIMATELY 10 MILES. TOOK IT OUT FOR THE FIRST RIDE ON SATURDAY JUNE 22, 2013 AND WHILE DRIVING, ENGINE FAILED WITHOUT WARNING AND I LOST ALL POWER TO VEHICLE. STARTED IT BACK UP AND VEHICLE DID THIS AGAIN. CONTINUED TO START UP AND SHUT DOWN WITHOUT WARNING ABOUT FOUR TIMES. CALLED ROAD SIDE ASSISTANCE AND CAR WAS TOWED BACK TO DEALERSHIP. SERVICE DEPARTMENT CAN NOT DUPLICATE THE PROBLEM. CORPORATE OFFICE IS OF NO HELP. WITHOUT FIXING THE PROBLEM, THIS WILL HAPPEN AGAIN. THIS IS A SERIOUS PROBLEM THAT CAN CAUSE A SERIOUS OR FATAL ACCIDENT AND CHRYSLER HAS NOT ADDRESSED THE PROBLEM. THEY DID RECALL THEIR PRIOR MODELS FOR THIS EXACT PROBLEM - RECALL #72674.THE PROBLEM IS CONTINUING WITH THEIR NEWER MODELS BUT CHRYSLER DOES NOT SEEM INTERESTED. MEANWHILE, I HAVE A BRAND NEW VEHICLE SITTING AT THE DEALERSHIP LESS THAN A WEEK OLD THAT I AM AFRAID TO DRIVE MY FAMILY IN. THERE HAVE BEEN OVER 57 REPORTS IN THE CHRYSLER TOWN AND COUNTRY FORUM OF THIS EXACT PROBLEM - SOME INVOLVING ACCIDENTS WITH CHILDREN AS PASSENGERS. CHRYSLER IS SELLING UNSAFE VEHICLES PUTTING CHILDREN AT RISK OF SERIOUS HARM. I CAN PROVIDE THE NAMES OF ALL THE PEOPLE I SPOKE WITH AT CHRYSLER - THEIR CUSTOMER SERVICE UNIT, AND THEIR TOP CARE UNIT - ALONG WITH ALL THOSE I AM DEALING WITH AT THE DEALERSHIP. I HAVE A MEETING WITH THE DEALERSHIP MONDAY, JULY 1ST. HOWEVER, UNLESS THE PROBLEM IS FIXED, THIS VEHICLE REMAINS UNSAFE TO DRIVE. I HAVE PUT CHRYSLER ON NOTICE, THE DEALERSHIP AND NOW YOU, THAT THIS VEHICLE IS UNSAFE AND CAN CAUSE SERIOUS INJURY TO THE PASSENGERS AND OTHER INNOCENT DRIVERS. PLEASE DO NOT WAIT FOR A FATALITY TO INVESTIGATE THIS. *TR

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(THE FOLLOWING IS QUOTED FROM THE DEALER WORK SHEET): "C/S WHILE DRIVING WAS PULLED OVER BY ANOTHER MOTORIST AND WAS TOLD THAT SMOKE WAS COMING FROM RIGHT REAR WHEEL AREA. HAS HEARD RUBBING NOISE FROM THIS AREA PREVIOUS TO THIS EVENT. (NOTE THAT NO ACTION WAS TAKEN THIS FIRST TIME. VEHICLE HAD APPROX. 1,000 MILES) CHECK AND ADVISE. TEST DROVE CHECK FOR TSB AND RACK AND INSPECTED: FOUND BOTH REAR BRAKES GOT HOT. CALIPER(S) ARE STICKING. (HAD THIS PROBLEM OCCURRED ON A FREEWAY AT 60 - 70 MPH IT COULD WELL HAVE BEEN A VERY DIFFERENT OUTCOME.) REPLACE REAR BRAKES, PADS, ROTORS AND CALIPERS." AN IRONIC SIDE ;NOTE: WE WERE PROVIDED WITH A 2011 CHRYSLER 200 VIN: [XXX] WITH 34,972 MILES. AS WE WERE RETURNING THIS VEHICLE I HAD TO MAKE A FAST STOP. AND THE RIGHT FRONT BRAKE MADE GRINDING NOISE AND LOCKED UP MOMENTARILY. I REPORTED THIS TO THE SAME DEALER.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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AS I WAS BACKING OUT OF A PARKING SPACE, I LOST POWER STEERING AND POWER BRAKES. STEERING WAS VERY STIFF AND BRAKES WERE HARD. IT WAS SIMILAR TO WHEN THE CAR STALLS, BUT THE CAR WAS STILL RUNNING. I PUT THE CAR IN DRIVE AND ATTEMPTED TO PULL FORWARD. STILL NO POWER STEERING OR POWER BRAKES. I PUT THE CAR IN PARK AND NO CHANGE. I TURNED OFF THE VEHICLE, WAITED A MINUTE OR TWO AND THEN RESTARTED IT. CAR WAS FINE THEN. WHEN THIS OCCURRED, NO INDICATORS LIT ON THE DASH. I TOOK THE CAR TO THE DEALER AND THEY WERE UNABLE TO REPLICATE THE PROBLEM OR DETERMINE ANY CAUSE OF THE PROBLEM. THEY DID NOT TEST DRIVE THE CAR, AS IT STILL HAD THE SAME MILEAGE AS WHEN I DROPPED IT OFF. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE SUNROOF FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE. THE DEALER REPLACED THE SUNROOF MOTOR, FRAME, GLASS, AND THE ELECTRONIC MOTOR DEVICE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 500.

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ON THE WAY HOME FROM PURCHASING THE VEHICLE I STOPPED TO WALK THE DOGS. I TURNED OFF THE IGNITION AND WALKED OVER TO THE PASSENGER SIDE. I OPENED THE DOOR WITH THE DOOR HANDLE. THE DOOR WAS ABOUT 3/4 OPEN WHEN I REACHED IN TO GET THE DOG'S LEASHES. EVEN THOUGH THE DOOR HADN'T COMPLETELY OPENED IT SUDDENLY STARTED CLOSING RAPIDLY. I WAS ABLE TO GET MY HEAD OUT BUT NOT MY ARM. THE DOOR CLOSED ON MY ARM AND TRAPPED ME. IN ORDER TO STOP THE CLOSING DOOR I GRABBED THE DOOR AND PULLED ON THE DOOR WITH MY LEFT HAND AND IT STOPPED. IF I HAD NOT REACTED THIS WAY THE DOOR WOULD HAVE CRUSHED MY ARM. I THEN HAD TO REACH OVER WITH MY LEFT HAND AND USE THE DOOR HANDLE TO OPEN THE DOOR AND FREE MYSELF. I HAVE A COUPLE OF SCRAPES ON MY ARM, IT IS SLIGHTLY SWOLLEN AND SORE BUT LUCKILY IT DIDN'T BREAK. IF I HADN'T SEEN THE DOOR START TO CLOSE IT COULD HAVE TRAPPED MY HEAD. IF MY DOGS WOULD HAVE BEEN IN THE DOORWAY THEY WOULD HAVE BEEN KILLED. THIS VEHICLE IS SUPPOSED TO HAVE A SAFETY STOP IF ANYTHING IS IN THE DOORWAY. *TR

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2013 CHRYSLER TOWN AND COUNTRY. CONSUMER WRITES IN REGARDS TO DEFECTIVE PINCH SENSORS SLIDING AND REAR DOORS IN VEHICLE. *SMD THE CONSUMER STATED HER DOG WAS ALMOST CRUSHED BY THE SLIDING DOOR, THE DAY AFTER SHE LEASED THE VEHICLE. THE SALESPERSON STATED THE DOOR WOULD STOP, BUT THAT WAS NOT TRUE AS SHE LATER LEARNED WHEN THE SERVICE MANAGER TESTED IT. THOUGH IT WILL STOP WITH PUSH BACK FORCE, A LIMB OR SMALL PERSON WOULD BE CRUSHED. THE SERVICE MANAGER DETERMINED ALL THE OTHER VEHICLES ON THE LOT FUNCTIONED IN THE SAME MANNER. SO IT APPEARED THAT IT WAS NOT AN ISOLATED DEFECT. THE LIFTGATE ALSO REQUIRED INCREASING FORCE TO STOP. AS IT LOWERED, THE CONSUMER WAS UNABLE TO STOP IT, WHEN IT WAS WITHIN A FOOT OR SO OF CLOSING.

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