What 679 owners told NHTSA about the 2013 Chrysler Town And Country

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BE AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V234000 (ELECTRICAL SYSTEM). THE CONTACT WAS INFORMED THAT PARTS NEEDED TO REMEDY THE RECALL WERE NOT AVAILABLE.

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MORE THAN SIX MONTHS AGO, I RECEIVED SAFETY RECALL NOTICE NUMBER: P25/NHTSA 14V-234. THIS NOTICE ADDRESSES THE POTENTIAL FIRE HAZARD CAUSED BY DEFECTIVE REAR QUARTER VENT WINDOW SWITCHES. I HAVE REQUESTED THAT THE DEALER REPAIR OR REPLACE THE SWITCH ON FOUR OCCASIONS. THE RESPONSE HAS ALWAYS BEEN "WE CANNOT GET THE REPAIR PARTS TO FIX THE CONDITION". THE DEALER ALSO SAID THAT THEY USUALLY JUST DISCONNECT THE SWITCH INSTEAD OF REPAIRING THE SAFETY DEFECT. I FIND THIS ANSWER TOTALLY UNACCEPTABLE, AND WANT MY VEHICLE REPAIRED AS SOON AS POSSIBLE. PLEASE ADVISE ME WHAT THE NEXT STEP SHOULD FOR CORRECTION OF THE SAFETY RECALL ISSUE. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE PASSENGER SEAT AIR BAG SENSOR MAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE DEALER UNPLUGGED THE VENT SWITCH SEVEN MONTHS AGO AND THE RECALL REPAIR PART WAS NOT AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY). THE CONTACT WAITED FOUR MONTHS FOR THE VEHICLE TO BE REPAIRED BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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UCONNECT DROPS CALLS IN COLD WEATHER. RADIO MODULE FAILS TO TURN ON IN COLD WEATHER. PROBLEM HAS OCCURRED ON 7 DIFFERENT OCCASIONS DESPITE RADIO MODULE BEING REPLACED THREE TIMES SO FAR. CURRENTLY VEHICLE HAS WHITE MODULE SCREEN WITH SPIDER WEBBING, INTERMITTENT RADIO, NO BACK UP CAMERA WORKING, VEHICLE UNSAFE TO DRIVE. *TR

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ON MULTIPLE OCCASIONS THE WIPERS WOULD TURN ON WITHOUT BEING PROMPTED. THE WIPER SELECTION WAS TURNED TO AUTOMATIC, AND ON ALL OCCASIONS IT WAS CLEAR SUNNY DAYS. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS ADVISED BY THE DEALER THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY, ELECTRICAL) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE DEALER MADE A TEMPORARY REPAIR TO THE REAR VENT WINDOWS TO MAKE THEM INOPERABLE DUE TO THE PARTS NOT BEING AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS TO BE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE MILEAGE WAS 32,000.

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MULTIPLE TIMES WINDSHIELD WIPERS BEGAN GOING AND WARNING LIGHTS FLASHED INSIDE THE CAR AND WINDOWS WENT DOWN WITH OUT BEING POWERED AND DOORS OPEN AND SHUT BY THEMSELVES. THREE TIMES THE CAR ENGINE SPONTANEOUSLY SHUT DOWN WHILE DRIVING LOSING POWER STEERING AND BRAKES. HAD IT TO MULTIPLE DEALERS - NO CODE ON THE COMPUTER SYSTEM SO NO ONE WOULD DO ANYTHING TO FIX IT. FREQUENT CONVERSATIONS WITH CUSTOMER SERVICE FOR CHRYSLER... NOTHING THEY CAN DO. WE'VE BEEN INSTRUCTED BY CHRYSLER TO KEEL A JOURNAL EVERY TIME OUR CAR SHUTS DOWN WHILE DRIVING... THAT'S THEIR SOLUTION. EVEN WITH THIS JOURNAL (ASSUMING MY FAMILY CONTINUES TO SURVIVE THE SHUT DOWNS WHERE WE LOSE CONTROL OF THE BRAKES AND STEERING WHILE MOVING DOWN THE ROAD) IF THERE IS NO CODE CHRYSLER WILL HAVE NO SOLUTION. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING ON THE HIGHWAY AT AN UNKNOWN SPEED, THE CONTACT SMELLED A BURNING ODOR INSIDE THE VEHICLE THROUGH THE AIR VENTS. EVEN WHEN THE AIR CONDITIONER WAS OFF, THE BURNING ODOR WAS STILL PRESENT. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 46,224.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (VISIBILITY). THE CONTACT WAS WAITING FOR APPROXIMATELY THREE MONTHS FOR THE VEHICLE TO BE SERVICED UNDER THE RECALL REPAIR BUT THE PART WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. DJR UPDATED 10/29/14*CN UPDATED 4/24/2015 *JS

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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WHILE DRIVING INTO THE DARK GOING APPROXIMATELY 65 MPH IN THE ROCKY MOUNTAINS THE HEADLIGHTS AND ALL LIGHT IN THE CAR WENT OUT. IT WAS RAINING AND THE WINDSHIELD WIPERS WERE GOING. THE LIGHTS WERE ON AUTOMATIC SETTING. THE WIPER SETTING WAS ADJUSTED ON THE CONTROL AND ALL THE LIGHTS WENT OUT INCLUDING THE HEADLIGHTS AND ALL OF THE INTERIOR LIGHTS. APPROXIMATELY 5 SECONDS LATER AFTER MOVING THE WIPER SWITCH AROUND THE LIGHTS CAME ON. THE LIGHTS ALL WENT OUT AGAIN APPROXIMATELY 1 MINUTE LATER WENT THE WIPER SWITCH WAS ADJUSTED. WE THEN TUNED ON THE LIGHTS ON THE LIGHT CONTROL AND THE HEADLIGHTS REMAINED ON. THE PROBLEM WAS WHEN THE AUTOMATIC LIGHT SETTING WAS ON. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WINDSHIELD WIPERS AND AUTOMATIC HEADLIGHT DIMMER SWITCH FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 14,000.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE DRIVER SIDE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE PROBLEM RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN THE DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WERE TWO WIRES TOUCHING WHICH CAUSED THE SEAT BELT AND AIR BAG WARNING LIGHT TO MALFUNCTION. AS A RESULT, THE WIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,543.

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THINK TOYOTA .I WAS ACCELERATING FROM A LIGHT AND LET UP ON THE GAS BUT CAR KEPT ACCELERATING .NEXT I PUT IT IN NEUTRAL MOTOR KEPT RACING.GOT CAR STOPPED.IN THE MIDDLE OF THE ROAD. RESTARTED CAR-STILL RACEING.NEXT ATEMPTED TO PULL OVER SO PUT MY FOOT ON BRAKE AND PUT IT IN GEAR VAN SHOOK AND SHOOK TIL ABOUT 35 MILES PER HOUR{WITH BRAKES ON} THEN A BIG THUNK AND IT RETURNED TO NORMAL.XXXX IN AUGUST IT DID SMETHING SIMILAR. WHEN APROACHING A STOP LET UP ON GAS {30 MPH} VAN KEPT GOING PUSHED HARDER ON BRAKES CAR SHAKING BUT SLOWING TILL THE BIG THUNK AND THEN IT STOPED,PART WAY INTO INTERSECTION. NOT FOR THE WEEK OF HEART. *TR

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SHORTLY AFTER ENCOUNTERING A RAIN STORM, WHERE WE NEEDED CONTINUOUS WINDSHIELD WHIPPERS, ALL INTERIOR DASH LIGHTING AND GAUGE LIGHTS WERE EXTINGUISHED AND REMAIN SO FOR AN EXTENDED PERIOD OF TIME. SINCE THAT TIME, WHEN EVER THE WHIPPERS ARE IN USE FOR 3-4 MINUTES THE DASH LIGHTS SIMPLY SHUT DOWN REGARDLESS OF EXTERIOR LIGHTING CONDITIONS. EXTERIOR HEAD LIGHTS AND RUNNING LIGHTS CONTINUE WORKING. THIS PROBLEM SEEMS TO HAPPEN QUICKER NOW THAT IN LATE MAY. THIS PROBLEM MAKES DRIVING AT NIGHT A CHALLENGE AS SPEED GAUGES AND FUEL GAUGES ARE NO LONGER VISIBLE WHEN WHIPPERS ARE IN USE. TWO SEPARATE CHRYSLER DEALERS SIMPLY CAN NOT DIAGNOSE A PROBLEM OR A CURE. *TR

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WHEN DRIVING IN THE MOUNTAINS OF COLORADO AND GOING DOWN A STEEP INCLINE WHEN I APPLIED THE BRAKES TO SLOW DOWN THE CAR SHUDDERED LIKE IT WAS GOING TO FALL APART, SCARED MY WIFE AND GRANDCHILDREN BADLY, AFRAID TO DRIVE IN THIS CAR NOW. APPEARS T O BE A PROBLEM WITH THE ROTORS OVERHEATING AND WRAPPING PER TWO BRAKE SPECIALIST I TOOK THE CAR TO. CALLED CHRYSLER AND THEY WANT ME TO TAKE IT INTO THE DEALER TO HAVE BRAKES CHECKED OUT, BUT WANT TO CHARGE ME A DIAGNOSTIC FEE UP FRONT AND WONT DO A FREE BRAKE INSPECTION FOR A VERY POSSIBLE BRAKE ROTOR DEFECT (CHEAP ROTORS?) I DON'T HAVE THE MONEY FOR THE UPFRONT DIAGNOSTIC FEE AS I WAS LAID OFF A YEAR AGO. THEY WILL NOT FOREGO THE UPFRONT FEE SO I AM STUCK WITH PERHAPS A FAULTY BRAKE SYSTEM. THIS DEFINITELY SHOULD BE LOOKED INTO AS A SAFETY PROBLEM. THE CHRYSLER CASE NUMBER WAS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 5 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED TWICE. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 14,177.

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MY VAN WITH 18,000 MILES WENT IN FOR SERVICE AND I WAS TOLD THAT THE GRIND I FEEL IN MY BRAKES OF MY CHRYSLER TOWN AND COUNTRY WAS DUE TO 'WARPED' ROTORS. THE BRAKE PADS WERE FINE, BUT THE ROTORS WARPED DUE TO EXCESSIVE HEAT CREATED WHEN I USE THE BRAKES! I AM CONFUSED, WHAT ARE BRAKES FOR? I PAID TO HAVE MY ROTORS CUT, ONLY BECAUSE I NEED THIS VAN TO TRANSPORT YOUNG CHILDREN, IT IS AND HAS BEEN A PROBLEM FOR YEARS WITH CHRYSLER VANS THAT THE BRAKES NEED TO BE REPLACE WAY BEFORE THE NORM. CHRYSLER SHOULD BE FORCED INTO A RECALL. THE CONSUMER SHOULD NOT HAVE TO PAY FOR PARTS AND LABOR WHEN IT IS OBVIOUS THERE IS A PROBLEM HERE. I WOULD THINK THAT 9 TIMES OUT OF 10 A VAN IS PURCHASED BECAUSE OF KIDS!! SHAME ON CHRYSLER FOR ALLOWING OUR KIDS TO BE PASSENGERS IN VANS WITH FAULTY PARTS! *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V234000 (VISIBILITY) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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