What 679 owners told NHTSA about the 2013 Chrysler Town And Country

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO THE VENT WINDOW SWITCH RECALL NOTICE AND LACK OF PARTS. *SMD THE CONSUMER STATED EIGHT MONTHS IS ENTIRELY TOO LONG TO WAIT FOR A PART. RECALL # 14V234000.*JB

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WHILE DRIVING ON PA TURNPIKE, DURING MODERATE TRAFFIC. THE CARS ENGINE AND ELECTRICAL POWER SHUTOFF FOR AT LEAST 5 SECONDS. DASH LIGHTS ALSO SHUTOFF. THE CAR ENGINE AND ELECTRICAL TURNED BACK ON AND WE CONTINUED DRIVING. WE ALSO HAD OTHER INCIDENCES WHEN BACKING OUT OF THE DRIVEWAY AND THE CAR WOULD STALL. IT TOOK OUR DEALERSHIP OVER TWO MONTHS OF DIAGNOSTICS AND SEVERAL REPAIRS TO FIX THE PROBLEM. DEALERSHIP ADDED AN EXTERNAL FUEL PUMP AND ALSO REPLACED SOMETHING IN THE DASHBOARD WHICH INVOLVED THE IGNITION. SO FAR WE HAVEN'T HAD ANY OTHER ISSUES BUT I HEAR OF SIMILAR ISSUES ON OTHER CHRYSLER VEHICLES AND WONDER IF TOWN AND COUNTRY SHOULD BE INVESTIGATED FOR IGNITION PROBLEMS. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ATTEMPTED TO REACH OUT TO THE MANUFACTURER, BUT WAS PLACED ON HOLD FOR OVER THREE HOURS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE; HOWEVER, THE TECHNICIAN DISCONNECTED THE VENT SWITCH AS AN INTERIM REPAIR. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/11/15*CN UPDATED 05/14/15*JB

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/21/15*CN

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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FOUND OUT THAT THERE WAS A RECALL PROBLEM WITH THE REAR QUARTER WINDOW VENT SWITCH. THE DEALER DISCONNECTED IT AND SAID THE PARTS WAS ON BACKORDER. WE CHECKED PERIODICALLY WHEN WE DID NOT GET A CALL FROM THE DEALER AND WAS TOLD THE PART WAS NOT AVAILABLE YET. IN JANUARY 2015 RECEIVED A LETTER FROM CHRYSLER INFORMING US OF THE RECALL. WE AGAIN CONTACTED OUR DEALER A COUPLE MORE TIMES SINCE THEN AND HAVE BEEN TOLD THAT THE PART STILL IS NOT AVAILABLE. I CALLED THE 1-888-327-4236 VEHICLE SAFETY HOTLINE AND WAS TOLD TO CALL 1-800-992-1997 AND GET A CASE MANAGER NUMBER WHICH I DID AND WAS PUT ON HOLE FOR 110 MINUTES AND KNOW ONE HAS STILL ANSWERED MY CALL........ [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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RECEIVED AN IMPORTANT SAFETY RECALL NOTICE FROM CHRYSLER ABOUT REAR QUARTER VENT WINDOW SWITCH. I ALLOWED MY SERVICE DEPARTMENT THAT SERVICES MY VAN TO DISCONNECT THIS SWITCH, BUT CHRYSLER DOES NOT SEEM CONCERNED ABOUT THIS PROBLEM. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/29/15*CN

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RECEIVED AN IMPORTANT SAFETY RECALL NOTICE FROM CHRYSLER ABOUT REAR QUARTER VENT WINDOW SWITCH. MANY MONTHS AGO I ALLOWED MY SERVICE DEPARTMENT THAT SERVICES MY VAN TO DISCONNECT THIS SWITCH, BUT CHRYSLER DOES NOT SEEM CONCERNED ABOUT THIS PROBLEM. I BOUGHT THIS VAN FOR A LARGE AMOUNT OF MONEY AND WOULD THINK THEY COULD GET THIS SWITCH AND REPLACE AS THEIR FIRST NOTICE SAID THEY WOULD. WHILE I AM SENDING THIS COMPLAINT I HAVE BEEN ON HOLD WITH CHRYSLER FOR OVER TWENTY MINUTES NOW. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. AFTER REMOVING THE KEY FROM THE IGNITION SWITCH AND EXITING THE VEHICLE, THE ENGINE REMAINED ACTIVE. THE CONTACT HAD TO RE-INSERT THE KEY IN THE IGNITION TO SHUT OFF THE ENGINE. AFTER STOPPING THE VEHICLE, THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH AND THE GEAR LEVER FAILED TO SHIFT OUT OF THE PARK POSITION. THE VEHICLE WAS TAKEN TO THE DEALER BUT NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 26,000.

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2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO WINDOW SWITCH RECALL NOTICE ISSUES. *SMD THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL. THE DEALER MADE A TEMPORARY REPAIR. *JB

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2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR QUARTER VENT WINDOW SWITCH AND LACK OF PARTS. *SMD RECALL # 14V234000.*JB

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2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR QUARTER VENT WINDOW SWITCH RECALL NOTICE ISSUES. *SMD THE CONSUMER STATED THE DEALER DISCONNECTED THE WIDOWS AND HAVE FAILED TO GET THE PART NEEDED TO FIX THE WINDOW. RECALL # 14V234000 *JB

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE VEHICLE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/21/15*CN

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TL*THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/30/15*CN UPDATED 05/05/15*JB

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 4/30/15*CN UPDATED 05/05/15*JB

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RECEIVED NOTIFICATION OF REAR WINDOW SWITCH RECALL FROM MANUFACTURER IN THE SUMMER OF 2014 (NHTSA CAMPAIGN NUMBER: 14V234000). IMMEDIATELY TOOK VEHICLE IN TO LOCAL AUTO DEALER TO HAVE SWITCHES DISCONNECTED, HOWEVER REPLACEMENT SWITCHES WERE NOT INSTALLED. ACCORDING TO THE DEALER, THE SWITCHES HAVE BEEN ON BACK ORDER EVER SINCE. THIS REPRESENTS AN UNACCEPTABLE DELAY IN COMPLETING THE REPAIR ASSOCIATED WITH THIS RECALL. HAVE CONTACTED DEALER AND MANUFACTURER SEVERAL TIMES IN THE INTERIM WITH NO RESOLUTION. *TR

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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THERE ARE ABOUT 10 TO 12 TIMES THAT I HAVE TRIED TO ENGAGE MY CRUISE CONTROL AND IT WOULD NOT COME ON. THE ONLY WAY THAT I COULD GET TO COME AS IT SHOULD, WAS TO PULL OFF THE ROAD AND CUT THE ENGINE OFF AND RESTART IT AND IT WOULD MOST LIKELY START TO WORK. I JUST WONDER WHAT ELSE IS NOT WORKING WHEN THIS HAPPEN. I DID CALL CRYRSLER AND REPORT IT AS WELL AS HAD THE DEALERSHIP MAKE A NOTE ON HIS WORK SHEET. I HAVE NOT RECEIVED A CALL FROM ANYONE. THANK YOU FOR YOUR HELP

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WHILE DRIVING AT NIGHT WITH THE HEADLIGHT SWITCH IN THE AUTO POSITION, THE HEADLIGHTS SUDDENLY TURNED OFF LEAVING THE ROAD IMMEDIATELY IN FRONT DARK. SPEED OF TRAVEL AT TIME OF THE INCIDENT WAS 60 MPH. THERE WERE CARS IN FRONT AND IN THE REAR. TO AVOID A POTENTIAL ACCIDENT, I QUICKLY TURNED TO HEADLIGHT SWITCH TO THE MANUAL ON POSITION AND THE HEADLIGHTS CAME BACK ON AGAIN. PRIOR TO THIS INCIDENT, THERE WERE NUMEROUS OCCASIONS WHERE THE HEADLIGHTS WOULD NOT TURN ON WHEN THE SWITCH WAS IN THE AUTO POSITION. ON ALL OF THESE OCCASIONS THE SWITCH HAD TO BE TURNED TO THE MANUAL ON POSITION FOR THE HEADLIGHTS TO TURN ON. MAYBE UNRELATED BUT WHEN THE HEADLIGHTS ARE ON, REGARDLESS OF WHETHER THE SWITCH IS IN THE AUTO OR MANUAL ON POSITION, THE LOW BEAM INDICATOR NEVER APPEARS IN THE DASHBOARD, ONLY THE PARK LIGHTS ARE INDICATED. *JS

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TL*THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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