What 679 owners told NHTSA about the 2013 Chrysler Town And Country

I WAS DRIVING DOWN THE EXPRESSWAY ON AUG 13TH AROUND 9PM WHEN SUDDENLY THE HOOD OF MY MINIVAN FLEW OPEN AND SMACKED MY WINDSHIELD. EVERYTHING WENT BLACK IN FRONT OF ME DUE TO THE WINDSHIELD SHATTERING AND THE HOOD UP AGAINST THE CAR. I WAS FORCED TO NAVIGATE MYSELF AND MY NEWBORN TWINS ACROSS THE 4 LANE HIGHWAY UNABLE TO SEE A THING. LUCKILY I MADE IT WITHOUT CAUSING A HORRIBLE ACCIDENT. WHEN THE OFFICER ARRIVED HE POINTED OUT THE LATCH OF THE HOOD DID NOT SIMPLY COME UNDONE BUT THE BOLTS WERE ACTUALLY STRIPPED OUT AND THE ENTIRE MECHANISM HAD DEFAULTED. HE STRONGLY ENCOURAGED ME TO CONTACT CHRYSLER. I CONTACTED CHRYSLER THE FOLLOWING MORNING. MY MINIVAN HAS NEVER BEEN WRECKED NOR HAD WE HAD ANY PROBLEMS OR CONCERNS WITH THE HOOD BEFORE. MY MINIVAN STILL REMAINS AT THE BODY SHOP WAITING TO BE REPAIRED BECAUSE CHRYSLER CLAIMS THEY ARE IN NO WAY RESPONSIBLE FOR WHAT HAPPENED WITH THE VEHICLE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 15 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO PARTS BEING UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/22/2015 *CN

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR AIR EVAPORATOR FAILED AND THE AIR CONDITIONER WAS LEAKING. THE CONTACT DISCOVERED THAT THE REAR AIR CONDITIONING UNIT FAILED AND BLEW HOT AIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR AIR CONDITIONER EVAPORATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT PROVIDED.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I HAVE A 2013 CHRYSLER TOWN AND COUNTRY VAN. IT IS SPECIALLY EQUIPPED WITH A LIFT AND HAND CONTROLS DUE TO MY BEING A DISABLED DRIVER. ON AUGUST 7. 2015, ME AND MY FAMILY WERE HEADING HOME TO WEST VIRGINIA FROM NEW YORK, AND THE VAN STALLED. WE WAITED FOR ABOUT 30 MINUTES AND IT STARTED UP AGAIN. WE WENT ON OUR WAY FOR A WHILE, AND HAD TO STOP FOR GAS. WHEN WE TRIED TO START THE ENGINE, NOTHING HAPPENED. IT WAS DEAD, LONG STORY SHORT, WE CALLED A WRECKER AND HAD IT TOWED TO A LOCAL CHRYSLER DEALER AND HAD TO RENT A CAR TO GET BACK HOME. WE CALLED THE DEALER A FEW DAYS LATER AND IT TURNS OUT THE PROBLEM IS THE TIPM DEVICE WHICH IS THE COMPUTER SYSTEM THAT EFFECTS THE WHOLE VEHICLE. THE DEALER HAS HAD THE VAN FOR 3 WEEKS NOW, WAITING FOR THE PART TO ARRIVE. AFTER EXTENSIVE RESEARCH, I HAVE DISCOVERED THERE IS A NATIONAL BACKORDER FOR THIS PARTICULAR PART, AND THERE IS ACTUALLY A CLASS ACTION SUITE AGAINST CHRYSLER FOR THIS SAME PROBLEM. I'M JUST CURIOUS TO KNOW WHY, IF THIS IS A KNOWN PROBLEM, WHY ARE THEY STILL INSTALLING THESE DEVICES KNOWING THEY MAY ULTIMATELY FAIL. AS I SAID IN THE BEGINNING, I AM A DISABLED DRIVER, NOW WITHOUT MY WHEELCHAIR ACCESSIBLE VAN. SO I AM HAVING TO DEPEND ON MY ELDERLY FATHER TO GET ME TO AND FROM WORK. IT IS VERY FRUSTRATING TO SAY THE LEAST.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS IN THE PARK POSITION, THE VEHICLE INDEPENDENTLY ROLLED AND KNOCKED THE CONTACT TO THE FLOOR. THE FRONT DRIVER SIDE TIRE RAN OVER THE CONTACT'S LEFT LEG AND CONTINUED TO ROLL DOWN A HILL UNTIL IT STOPPED AT THE BOTTOM OF AN EMBANKMENT. THE CONTACT SUSTAINED TISSUE AND NERVE DAMAGE ON HER LEFT LEG, TWO TORN ROTATOR CUFFS ON HER LEFT SHOULDER, AND SEVERE BRUISING ON THE ENTIRE LEFT SIDE OF HER TORSO THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DOOR AND THE SUB SEAT STOWING AREA WERE REPAIRED. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE FAILURE MILEAGE WAS 30,484. UPDATED 11/25/15*LJ *CN

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS CONTACTED MULTIPLE TIMES. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART NEEDED TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. MA 10/5 THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 01/26/16.*JB

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE DEALER ADVISED THE CONTACT THAT THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE AND THAT THERE WAS A BACKLOG. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/22/2015 THE CONSUMER STATED THE DEFECTIVE PART WAS REPLACED ON SEPTEMBER 30, 2015. *JB

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS RECEIVED IN 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DISCONNECTED THE SWITCH MAKING THE WINDOW INOPERABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/1/15

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OVER A YEAR AGO I GOT NOTICE OF FAULTY ELECTRICAL SWITCH SINCE THEN I HAVE ATTEMPTED 6 DIFFERENT TIMES TO GET PART REPLACED & HAVE CONTINUED TO BE TOLD THE PART IS NOT AVAILABLE. LAST ATTEMPT AT DEALERSHIP WAS JULY 2015 & TODAY I CALLED THE CHRYSLER HOTLINE AND WAS TOLD AGAIN PART IS NOT AVAILABLE. IT'S BEEN OVER A YEAR SINCE INITIAL RECALL 06/2014.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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