What 679 owners told NHTSA about the 2013 Chrysler Town And Country

TL* THE CONTACT OWNED A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE CONTACT CRASHED INTO A DEER ON THE FRONT DRIVER SIDE OF THE VEHICLE. THE BRAKE PEDAL WAS DEPRESSED BUT HESITATED TO STOP THE VEHICLE. THE SEAT BELT PRETENSIONER FAILED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO LOWER BACK, NECK AND LEGS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. UPDATED 02/23/16*LJ THE CONSUMER STATED THERE WAS A SECOND PERSON INJURED. UPDATED 02/24/16.*JB

NHTSA ODI 10811907

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR QUARTER VENT WINDOW SWITCH RECALL AND LACK OF PARTS. *SMD

NHTSA ODI 10693517

I OWN A 2013 TOWN AND COUNTY AND HAD A RECALL SERVICE FOR NHTSA #14V-234. WINDOWS WERE DISABLED BY THE DEALERSHIP AS PART OF SERVICING, WE HAVE GONE TWO SUMMER SEASONS NOW WITHOUT THE USE OF THE REAR WINDOWS. THE VAN DESIGN MAKES IT DIFFICULT TO ENJOY THE WINDOWS DOWN WITHOUT THE REAR WINDOWS TO RELEASE THE PRESSURE BUILD UP. DEALERSHIP HAS STATED ON STATUS CHECK FOR OTHER SERVICES THAT THEY ARE ONLY GETTING LIMITED NUMBER OF PARTS AND WE ARE ON A LIST WHEN THEY ARE AVAILABLE. SEEMS UNACCEPTABLE TO WAIT THAT LONG TO USE YOUR VEHICLE THE WAY IT WAS PURCHASED.

NHTSA ODI 10807649

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE LOW BEAM HEADLIGHTS FAILED. IN ADDITION, THE AUTO LIGHT SWITCH FAILED HOWEVER, THE MANUAL SWITCH FUNCTIONED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED DAILY WHEN DRIVING DURING NIGHT TIME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

NHTSA ODI 10806716

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DEALER REPLACED THE INTERIOR FLOORING FROM THE FRONT FIREWALL TO THE REAR FIREWALL. THE CONTACT MENTIONED THAT THE FLOORING WAS NOT ALIGNED CORRECTLY AND CAUSED WATER INTRUSION. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SIDE DOOR WAS NOT PROPERLY ALIGNED AND WAS DIFFICULT TO CLOSE. THE VEHICLE WAS NOT REPAIRED DUE TO THE DEALER REFUSING TO PROVIDE A PERMANENT REMEDY FOR LONGER THAN 22 MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 02/23/16*LJ; UPDATED 04/25/18*JB *TR THE CONSUMER STATED THE RAMP GUAGE MATERIAL IT TOO THIN TO SUPPOURT THE WEIGHT OF THE WHEELCHAIR AND THE OCCUPANT. THE RAMP WAS INTERFERRING WITH THE FRONT SEAT POSITIONING. *JS

NHTSA ODI 10806225

CPSC: 2013 CHRYSLER MINIVAN: CONSUMER HAS STATED WHILE DRIVING THE HOOD FLEW OPEN. *SS THE CONSUMER STATED THE HOOD FLEW OPEN WITH SO MUCH FORCE, IT SHATTERED THE WINDSHIELD. AFTER THE CONSUMER PULLED OVER, SHE DISCOVERED THE HOOD NOT ONLY UN-LATCHED, BUT THE BOLTS HAD STRIPPED AND THE ENTIRE MECHANISM BROKE AWAY FROM THE VAN. *JB

NHTSA ODI 10807010

ENGINE STALLS WHILE DRIVING. I TOOK THE VAN TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. IT'S HAPPENED AT LEAST THREE MORE TIMES SINCE THEN. TAKING THE VAN TO DEALERSHIP NEXT WEEK FOR OIL CHANGE AND HAVE THEM CHECK IT AGAIN. IT HAPPENED ONCE ON THE HIGHWAY AND TWICE ON THE STREET DURING RUSH HOUR

NHTSA ODI 10790341

WHEN I WAS DRIVING IN REVERSE AFTER MAKING A U TURN THE BRAKE LOCK UP ON ME CAUSING THE CAR TO ROLL. IT WAS SO DANGEROUS I HAD ABSOLUTELY NO CONTROL OF THE CAR. THERE ARE WORSE CASES, WHEN IM DRIVING UP A HILL IMAGINE THAT...... I JUST ROLLED DOWN THE HIIL, I THOUGHT IT WAS OVER.

NHTSA ODI 10790033

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO VEHICLE DEFECTIVE EXHAUST SYSTEM. *SMD THE CONSUMER STATED WHEN SHE ACCELERATED, THE EXHAUST CAME APART AND DROPPED DOWN. THE CONSUMER STATED WHEN THE VEHICLE WAS MANUFACTURED, THEY FAILED TO PUT DIMPLES IN THE PIPE. THE CONSUMER STATED THE EXHAUST FELL OFF ON THREE SEPARATE OCCASIONS. *JB UPDATED 11/09/15*JB

NHTSA ODI 10680210

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000(ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DISCONNECTED THE REAR VENT WINDOW SWITCH MONTHS AGO. THE CONTACT WAS NOT ABLE TO CLOSE THE REAR WINDOWS FOR MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10788045

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10786824

WHEN RETURNING TO MY PARKED VAN. THE VAN WOULD NOT START THEN NOTICE THAT THE VAN WAS READING THAT THE SHIFT GEARING THE REVERSE POSITION, BUT THE SHIFT GEAR WAS IN THE PARK POSIT. THE SHIFT GEAR WOULD NOT MOVE OUT OF THE PARK POSITION. HAD TO HAVE THE VAN TOWED. WAS INFORMED BY THE DEALER IS THAT THE SHIFT CABLE ASSEMBLY NEEDS TO BE REPLACE. THIS VEHICLE IS ONLY 2 YR OLD, AND HAS ONLY 80000 ON IT MILES. WAS PARKED ON A CITY STREET.

NHTSA ODI 10785315

POWER BRAKE BOOSTER HAS GONE BAD ON A 2013 VEHICLE. I HAVE SPOKEN WITH OTHER OWNERS WHO HAVE THE SAME PROBLEM. THE CURRENT RECALL #P14 - SAFETY RECALL - BRAKE BOOSTER / 2011-2014 (WD) DODGE DURANGO AND (WK) JEEP GRAND CHEROKEE, NEEDS TO BE EXPANDED TO COVER THIS. THE BOOSTER WENT OUT ON MY CAR WHILE I WAS IN MOTION ON A ROADWAY THAT WAS UNOCCUPIED BY OTHER DRIVERS AT THE TIME. LUCKILY, I WAS ABLE TO BRING THE CAR SAFELY TO A STOP.

NHTSA ODI 10783958

AUG 2014 NOTIFIED OF RECALL P25. WENT TO DEALER AND HAD DISCONNECTED TO AWAIT NEW REAR WINDOW SWITCH. STILL NO PART AVAILABLE ACCORDING TO DEALER. MY SON WHO HAS THE SAME YR T&C SAYS HIS DEALER FIXED HIS SWITCH. WHERE THE HELL IS THE NEW SWITCH?

NHTSA ODI 10782925

VAN COMPLETELY SHUT DOWN WHILE DRIVING WITH NO ADVANCE WARNING. COULD NOT EVEN PUT VAN IN NEUTRAL TO PUSH IT OFF THE ROAD. NEEDS ALTERNATOR REPLACED. VAN IS ONLY 2 1/2 YEARS OLD, LESS THAN 50,000 MILES ON IT. OTHER CHRYSLER MODELS HAVE RECALLS FOR ALTERNATOR, BUT NOT THE 2013 TOWN & COUNTRY YET DEALER CANNOT GET AN ALTERNATOR DUE TO OVERWHELMING PROBLEMS THE PART IS OUT OF STOCK.

NHTSA ODI 10782992

PULLED INTO PARKING LOT, BRAKES FELT FUNNY, MADE TURN INTO PARKING SPACE AND BRAKES FROZE, RESULTING INTO MY HITTING SIDE OF STORE BUILDING - RUSHED TO TRAUMA CENTER. BAGS DID NOT DEPLOY, GOING VERY SLOW. VERY FRIGHTENING.

NHTSA ODI 10782292

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10781586

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE AND THE INTERIOR LIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT ON A SEPARATE OCCASION THE LIFT GATE BUTTON WAS DEPRESSED BUT THE LIFT GATE FAILED TO CLOSE AND HAD TO BE CLOSED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,555. ...UPDATED 02/03/16 *BF *JS

NHTSA ODI 10780457

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10778826

WE RECEIVED NOTICE THAT THE REAR QUARTER VENT WINDOW SWITCH COULD OVERHEAT IF EXPOSED TO LIQUID MOISTURE. IT COULD CAUSE A BURNING ODOR, SMOKE, OR A DRIVER'S DOOR FIRE WITHOUT WARNING. WE WERE NOTIFIED IN JANUARY, 2015, AND CHRYSLER HAS STILL NOT SUPPLIED THE NEEDED PARTS TO THE DEALERSHIP.

NHTSA ODI 10766538

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ....UPDATED 11/02/15*BF THE CONSUMER STATED THE ISSUE WAS RESOLVED. UPDATED 11/05/15*JB

NHTSA ODI 10764981

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE EXCEPT FOR THE REAR WINDOW BEING INOPERABLE DUE TO THE SWITCH BEING DISCONNECTED.

NHTSA ODI 10764104

WIPERSAND HEADLIGHTS CAME ON BY THEMSELVES AND CYCLED ABOUT FOUR TIMES AND THEN WENT OFF. WE WERE DRIVING DOWN A SMOOTH ROAD, CLEAR DAY, TEMPERATURE WAS 80 DEGREES. WIPER AND HEADLIGHT SWITCH WERE SET AT "AUTO". A FEW DAYS LATER SAME THING HAPPENS. TAKE IT TO DEALER AND THEY STATE IT'S THE TIPM WHICH IS REPLACED FOR THE FIRST TIME. A MONTH OR SO LATER, WE ARE IN A BAD RAIN STORM AND THE WIPERS (IN AUTO) DO NOT COME ON. WHEN SWITCHED TO MANUAL, THERE IS ONLY THE SLOW SPEED AVAILABLE. TO SHORTEN THE STORY THE VAN HAS BEEN BACK TO THE DEALER FOUR TIMES FOR THE WIPER/HEADLIGHT PROBLEMS PLUS A FEW OTHER PROBLEMS. IT IS AGAIN AT THE DEALER FOR -YOU GUESSED IT THE WIPERS/HEADLIGHT ISSUE. THE DEALER IS GOING TO PUT IN THE FOURTH TIPM IN LESS THAN THE TWO YEARS (OCT 2013) WE'VE OWNED IT. I'VE BEEN WAITING OVER A WEEK TO GET THE VAN BACK AND I'M TOLD THERE IS A NATIONWIDE SHORTAGE OF TIPMS. OTHER MALADIES INCLUDE THE VAN BEING TOTALLY DEAD BECAUSE THE MAIN POWER PANEL ON THE LEFT WHEEL WELL WAS CORRODED. I TOO AM WAITING FOR THE QTR WINDOW SWITCHES. I'M TOLD THERE ARE TWO COLORS - GREEN AND BLUE. CHRYSLER HAS THE GREEN SWITCHES FOR LOWER LEVEL MODELS. THE HIGH END VANS NEED THE BLUE SWITCH.. IF IT WAS NOT FOR THE STOW & GO SEATING FEATURE WE WERE GOING TO BY A HONDA ODYSSEY. I FEEL RIPPED OFF AFTER SPENDING $39,000 FOR THE VEHICLE.

NHTSA ODI 10764035

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10763112

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS RECEIVED IN SEPTEMBER OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10762394