What 679 owners told NHTSA about the 2013 Chrysler Town And Country

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 71 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE ELECTRICAL SYSTEM MALFUNCTIONED AND CAUSED THE POWER LOCKS TO LOCK AND UNLOCK AUTOMATICALLY. THE VEHICLE ALARM ENGAGED ON ITS OWN ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 51,000.

NHTSA ODI 10885907

OUR CAR WAS PARKED IN THE DRIVEWAY. WE OPENED THE SIDE DOOR THEN CLOSED IT. WHEN THE DOOR CLOSED THE BACK WINDOW BLEW OUT.

NHTSA ODI 10885272

IT'S BEEN IN EXCESS OF 2 YEARS TRYING TO GET CHRYSLER RECALL P25 FIXED...NO CONTACT TO DATE.

NHTSA ODI 10883590

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10873010

WHILE DRIVING AT ABOUT 15 TO 20 MPH THE ENGINE SHUT OFF WITH NO STEERING ASSIST OR BRAKING AID OR ANYTHING POWERED. AFTER COASTING TO A STOP AND SHIFTING INTO PARK THE ENGINE STARTED NORMALLY. THERE WERE NO WARNING LIGHTS OR OTHER INDICATORS OF A PROBLEM. IT WAS LIKE THE SWITCH HAD SIMPLY BEEN TURNED OFF EXCEPT THAT IT WAS PHYSICALLY STILL IN THE RUN POSITION AND HAD TO BE TURNED TO OFF TO ATTEMPT TO RESTART THE ENGINE.

NHTSA ODI 10871376

WHILE IN MOTION ON A HIGHWAY EVERYTHING SHUT DOWN. NO SPEDOMETER, NO TV, NO WINDOWS, NO BLINKERS, NO AC,NO BRAKE LIGHTS, NO HEADLIGHTS. EVERYTHING THAT WAS ELECTRICAL WAS OFF. THE ENGINE WAS STILL RUNNING. ALL WARNING LIGHTS WERE ON THE DASH AND IT ALSO SAID NO BUS,

NHTSA ODI 10870262

THE SEAT BELT WARNING LIGHT CAME WHILE DRIVING THE CAR. I TOOK IT TO A CHRYSLER SERVICE CENTER AND THEY TOLD ME A SENSOR HAD GONE OUT AND NONE OF THE AIR BAGS WOULD OPERATE IF IN AN ACCIDENT. THE COST TO REPLACE THIS PART WILL COST ME $600.00

NHTSA ODI 10865458

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS COMPLETED IN 2015. THE CONTACT INDICATED THAT WHILE OPERATING THE VEHICLE, THE ODOR OF BURNING SMOKE WAS PRESENT BEFORE SMOKE WAS SEEN INSIDE THE VEHICLE COMING FROM UNDER THE REAR DRIVER SIDE. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

NHTSA ODI 10864718

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

NHTSA ODI 10855231

SAFETY FEATURE BLIND SPOT MONITORING SYSTEM WON'T SHUT OFF, STARTED TO KEEP WARNING LIGHTS ON WHEN DRIVING VEHICLE AND THEY WON'T SHUT OFF.

NHTSA ODI 10855144

MY 2013 CHRYSLER TOWN & COUNTRY HAS AN EXHAUST LEAK. THE EXHAUST FUMES COME INTO THE CABIN AREA OF THE VEHICLE WHEN DRIVING. LINWOOD MOTORS IN PADUCAH, KY 42001 PHONE # 800-326-7604 HAVE WORKED ON THE VEHICLE SEVERAL TIMES. THE MECHANICS AT LINWOOD MOTORS CLAIM TO HAVE REPLACED THE EXHAUST SYSTEM TWICE, BUT IT STILL LEAKS. ON JULY 14, 2014 FOUND EXHAUST LEAKING INTO A/C VENTS & BLOWING INTO CAB. TECH REPLACED ENTIRE EXHAUST SYSTEM. TEST DROVE WITH CARBON DIOXIDE MONITOR FROM WALMART, WHICH WILL ONLY DETECT AT 30 PPM'S OR HIGHER. IF THE MONITOR HAD INDICATED THAT THERE WAS CARBON MONOXIDE IN THE CAB; A PERSON COULD ONLY BE EXPOSED TO HIS LEVEL FOR ONE HOUR BEFORE NEEDING TO BE REMOVED TO FRESH AIR! WHEN THE VEHICLE WAS RETURNED TO US, IT STILL WAS LEAKING EXHAUST FUMES INTO THE CAB. WE MADE AN APPOINTMENT TO PUT THE VEHICLE BACK INTO THE SHOP AT LINWOOD MOTORS ON SEPTEMBER 8, 2014 AT 2 PM. WHEN MY WIFE AND I ARRIVED AT LINWOOD MOTORS RICK KUPPER AND KEVIN JONES REFUSED TO PUT THE 2013 CHRYSLER T&C INTO THE MAINTENANCE SHOP BECAUSE THEY HAD EXPENDED ALL THE RESOURCES THE COMPANY WOULD ALLOW. AFTER THE 2013 CHRYSLER T&C HAS SET IN MY YARD FOR 16 MONTHS CHRYSLER HAS FINALLY AGREED TO SETTLE AND BUYBACK THE VEHICLE. MY NEW CONCERN IS THAT CHRYSLER WILL PUT THE VEHICLE BACK ON THE MARKET AND SALE IT WITHOUT FIXING THE 2013 CHRYSLER T&C. MY WIFE HAD A STROKE ON JUNE 20, 2014 AND OUR DOCTORS ADVISED US TO QUIT DRIVING THE 2013 CHRYSLER T&C; BECAUSE MY WIFE'S DOCTOR BELIEVES THE EXHAUST LEAK CONTRIBUTED TO HER STROKE. I HAD TO PURCHASE ANOTHER VEHICLE TO DRIVE AND LOST INTEREST ON MY MONEY THAT I HAD TO USE FROM SAVINGS. CHRYSLER HAS MADE A BELIER OUT OF ME!!! I WILL NEVER OWN ANOTHER CHRYSLER VEHICLE AGAIN AS LONG I LIVE. THANKS CHRYSLER CORPORATION FOR YOUR TORTURE. END OF REPORT.

NHTSA ODI 10854427

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10852892

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE AND A LOUD NOISE EMITTED FROM THE FRONT END OF THE VEHICLE WITHOUT WARNING. THE VEHICLE ACCELERATED AFTER THE ACCELERATOR PEDAL WAS DEPRESSED WITH EXCESSIVE FORCE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT WAS A CERTIFIED MECHANIC AND DISCOVERED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. UPDATED 06/10/16*LJ *TR

NHTSA ODI 10852490

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10852129

FRONT PASSENGER SIDE HEAD REAT ANTI WHIPLASH MECHANISM DEPLOYED WHILE THE VEHICLE WAS STATIONARY, ENGINE RUNNING. I OPENED A COMPLAINT WITH DEALERSHIP BECAUSE THEY SAID IM RESPONSIBLE FOR THE COST EVEN THOUGH SERVICE MANAGER STATES IT HAPPENS ALL THE TIME. OPENED A COMPLAINT WITH CHRYSLER FINANCIAL, BUT NEVER FOLLOWED UP ON THE DEFECT BECAUSE I TURNED THE VEHICLE IN FOR DIFFERENT MAKE. NOW THEY ARE TRYING TO STICK ME WITH A BILL THAT SHOULD BE A RECALL.

NHTSA ODI 10852086

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE HEADREST WAS TOUCHED, POPPED OUT OF PLACE, AND STRUCK THE PASSENGER IN THE HEAD. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,213.

NHTSA ODI 10850420

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10840374

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE REAR VENT WINDOWS ON THE PASSENGER AND DRIVER SIDE SWITCHES FAILED. THE CONTACT HAD BEEN ON A WAITING LIST FOR SIX MONTHS. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10839966

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT EXHAUST FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS AN EXHAUST LEAK AND THE EXHAUST SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,612. UPDATED 05/06/16*LJ *TR

NHTSA ODI 10839035

WE WERE DRIVING DOWN THE HIGHWAY AT NIGHT AT APPROX. 60 MPH ON CRUISE CONTROL WHEN UNEXPECTEDLY, THE WINDSHIELD WIPERS CAME ON, THE ENGINE ABRUPTLY ACCELERATED, AND THE HIGH BEAMS FLASHED ON, AND ALL THE DASH/WARNING LIGHTS CAME ON AT ONCE. THIS LASTED FOR ABOUT 5 SECONDS THEN EVERYTHING WENT BLACK, THEN RETURNED TO NORMAL. THE ENGINE DID NOT STOP RUNNING. WE CONTINUED DRIVING, BUT IT WAS VERY FRIGHTENING. WE SUSPECT THIS IS A PROBLEM WITH THE TIPM, BUT IT HAS ONLY HAPPENED ONCE AND WE HAVE NOT BEEN ABLE TO REPRODUCE IT.

NHTSA ODI 10838857

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. WHILE DRIVING AT VARIOUS SPEEDS, THE OIL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OIL PRESSURE CONTROL SWITCH FAILED. THE SWITCH, FILTER, AND OIL SENDING UNIT WERE REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V291000 (AIR BAGS). THE AIR BAG ISSUE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.

NHTSA ODI 10838708

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10836709

STEERING WHEEL CONTROLS INCLUDING THE HORN AND POSSIBLY THE STEERING WHEEL AIR BAG ARE INTERMITTENT. >>SO FAR ON THREE SEPARATE OCCASIONS WHILE STOPPED & DRIVING ALL ELECTRICAL PARTS OF THE STEERING WHEEL HAVE JUST QUIT FOR A DAY OR TWO AND THEN FOR NO REASON BEGIN WORKING AGAIN. UNFORTUNATELY EVERY TIME IT GOES DEAD AND WE ARRANGE TO TAKE IT IN FOR SERVICE IT STARTS WORKING AND THE DEALER SAYS THEY CAN'T DO ANYTHING UNLESS IT IS COMPLETELY BROKEN AND NOT INTERMITTENT. SINCE CHRYSLER MINIVANS HAVE BEEN RECALLED IN THE PAST FOR THIS "CLOCK SPRING" PROBLEM, CHRYSLER SHOULD AUTHORIZE REPLACEMENT OF THIS KNOWN SAFETY DEFECT (NO HORN OR AIRBAG INTERMITTENTLY WITH OUT WARNING) WITHOUT BEING REQUIRED TO DO SO BY THE GOVERNMENT. I GUESS I COULD AUTHORIZE THE DEALER TO REPLACE THE KNOWN INTERMITTENT CLOCK SPRING AT MY OWN EXPENSE AND THEN HOPE THAT SOONER OR LATTER THE RECALL IS EXPANDED TO INCLUDE THE 2013 MODEL YEAR. OR I CAN HOPE IT QUITS LONG ENOUGH TO BE TAKEN TO THE DEALER WITH DEAD ELECTRICAL PARTS ON THE STEERING WHEEL BEFORE MY 36 MONTH/36,000 MILE WARRANTY RUNS OUT THIS JUNE . I ATTEMPTED TO TURN THE WHEEL WHILE STOPPED AND WHILE DRIVING TO BOTH GET IT WORKING AGAIN WHEN NOT WORKING AND ALSO TO GET IT GO GO DEAD AGAIN AT THE DEALER WHEN IT WAS WORKING BUT THE INTERMITTENT PROBLEM DOES NO SEEM TO HAVE ANY PATTERN OF BE EFFECTED BY STEERING WHEEL MOVEMENT. THE THIRD TIME IT QUITE WAS SATURDAY NIGHT 9 JAN 2016 AND BEGAN WORKING ON MONDAY 11 JAN 2016 ON THE WAY TO THE DEALER.

NHTSA ODI 10820875

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE AND A CRASH OCCURRED. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS DID NOT RESTRAIN THE CONTACT AND PASSENGER. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND SPINE. THE PASSENGER SUSTAINED INJURIES TO THE LEFT SHOULDER, NECK, AND IMPLANTS. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. ...UPDATED 06/22/16 * BF THE CONSUMER ALSO STATED HE WAS UNSUCCESSFUL AT GETTING THE RECALL REGARDING THE REAR WINDOW SWITCH RECTIFIED. HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. UPDATED 06/28/16.*JB

NHTSA ODI 10818865

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE AIR BAG WARNING INDICATOR FLASHED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ABOUT TWELVE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

NHTSA ODI 10817633