What 526 owners told NHTSA about the 2012 Volkswagen Jetta Hev

THE IGNITION WON'T TURN OFF, CAN'T SHUT IT DOWN. I WAS ABLE TO TURNIT OFF BY APPLYING PRESSURE ON THE KEY AND TAPPING THE END OF THE KEY WITH PLIERS. I FOUND THIS SOLUTION ON THE INTERNET FROM OTHER JETTA OWNERS. VOLKSWAGEN KNOWS ABOUT THIS COMMON ISSUE AND REFUSES TO DO A RECALL ON THE IGNITION SWITCH WHICH COSTS HUNDREDS OF DOLLAR TO OWNERS. *TR

NHTSA ODI 11331236

KEY IGNITION FAILURE. KEY GETS STUCK IN IGNITION WHEN TURNING OFF ENGINE. VEHICLE WONT TURN OFF AND KEY WONT COME OUT OF IGNITION. *TR

NHTSA ODI 11331254

BROKEN LEFT FRONT & LEFT REAR COIL SPRINGS. I DON'T BELIEVE THIS WAS CREATED BY RUNNING OVER ANYTHING. SERVICE ASSOCIATE BLAMED IT ON RUST DUE TO SNOW, ICE, DEBRIS BUILD UP. HARD TO BELIEVE A COIL SPRING WILL RUST THROUGH IN 8YRS. IT APPEARS VW HAS HAD OTHER ISSUES WITH COIL SPRINGS ON VEHICLES. I CHECKED WITH AN INDEPENDENT MECHANIC & HE AGREED THEY WERE BROKEN. FRONT WHEELS ARE OUT OF ALIGNMENT & SQUEAL WHEN LIGHTLY PRESSING ON BRAKE. CAR CAN'T BE ALIGNED UNTIL REPAIR IS MADE. *TR

NHTSA ODI 11330836

THE MICRO SWITCH HAD BEEN RECALLED DUE TO BEING ABLE TO TAKE THE KEY OUT WITHOUT IT BEING IN PARK. I HAVE TRIED TO MAKE 2 APPOINTMENTS TO GET FIXED AND THE DEALERSHIP KEEPS CANCELING THEM AND MOVING IT FARTHER AND FARTHER BACK. *TR

NHTSA ODI 11330178

THE AIRBAG LIGHT WILL COME ON AND OFF INTERMITTENTLY WHILE DRIVING. AIRBAG SENSORS ARE MALFUNCTIONING. *TR

NHTSA ODI 11328618

GLOW PLUG LIGHT COMES ON AND THE CAR LOOSES POWER GOING DOWN THE ROAD. DEALERSHIP HAS TOLD ME THAT IT IS CAUSED BY A FAULTY DPF ( COVERED UNDER WARRANTY) THAT IS NOT AVAILABLE AND RENDERS THE CAR UNSAFE TO DRIVE. I HAVE BEEN IN CONTACT WITH CUSTOMER CARE AND THE TELL ME NOTHING IS AVAILABLE. THE ORIGINAL DATE OF SERVICE WAS NOVEMBER 15, 2019. AS OF TODAY MAY 18, 2020 I HAVE NO PARTS AVAILABLE AND CAN NO LONGER SAFELY DRIVE MY CAR. *TR

NHTSA ODI 11325049

WHEN SHIFTING INTO REVERSE YOU PUSH THE TRANSMISSION DOWN, LEFT AND UP ALMOST LIKE YOU ARE SHIFTING INTO 1ST (ONLY DIFFERENCE IS 1ST YOU DON'T PUSH DOWN). TODAY, AND MULTIPLE TIMES PREVIOUSLY IT SEEMS TO NOT IN REVERSE, BUT ALSO NOT IN 1ST (ALMOST LIKE IT'S BETWEEN TWO GEARS). THUS IT JUST GRINDS GEARS AND STOPS MOVING, IT DOES INITALLY MOVE BACK THEN STARTS GRINDING. I WAS IN THE IN THE MIDDLE OF PULLING THEN HAD TO THROW IT INTO NEUTRAL AND TRY AGAIN TO GET INTO REVERSE FOR A SECOND TIME.

NHTSA ODI 11319868

AS I WAS DRIVING ON THE 78 WEST BOUND FREEWAY, IT SOUNDED LIKE A LOUD EXPLOSION. I PULLED OVER AND NOTICED MY SUNROOF HAD EXPLODED AND SHATTERED. IT JUST BLEW UP WITH NO EXPLANATION, NOTHING HIT IT.

NHTSA ODI 11316756

I'M STILL CONTINUING TO HAVE PROBLEMS WITH THIS VAR 2012 JETTA VOLKSWAGEN. UP IN TILL RECENTLY IT WAS FIXED ON A RECALL NOTICE THAT DISPLAYED VEHICLE RIGHT ROLL EVEN IF PLACED IN PART AND IGNITION TURNED OFF !! UNFORTUNATELY IT HAPPENED TO MY SON DURING CHRISTMAS 2019. WHAT IF THERE WAS A BODY IN FROM THAT CAR. THIS CAR HAS BEEN A NIGHTMARE AND VOLKSWAGEN USA KNOWS IT. I TOOK IT IN AND WAS ADDRESSED OF NEW RECALL WHICH RELAYS THE SAME SAVAGENESS; IT WAS FIXED TILL WHEN ?? [XXX] THIS CAUSED ABOUT 1000-2000 DOLLARS IN DAMAGE AFTER WE HAD ALREADY FIXED THIS BUMPER WITH VOLKSWAGEN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11308656

THE CAR HAS UNDER 70,000 MILES. THE CAR NEEDS A NEED VACUUM PUMP AND ABS MODULE!!!!!!! ABS MODULE IS $2,200 DOLLARS AT THE DEALERSHIP. HOW DOES THAT BRAKE SO SOON ON A CAR?

NHTSA ODI 11306444

ONGOING ISSUE: IN COLD WEATHER, THE WIPER BLADES WILL NOT WORK. GENERALLY ANYTIME BELOW FREEZING TEMPERATURES. IN A FEW INSTANCES, IF I TURN THE WIPERS ON AND OFF, ON AND OFF, THEY WILL BEGIN TO WORK. BUT THAT IS QUITE INFREQUENT. IN THE WINTER MONTHS. THE BIGGEST PROBLEM WHILE DRIVING IS THE WET SALT WILL CLOUD THE WINDSHIELD AND NEED TO BE CLEANED. THE WIPER FLUID WILL SQUIRT OUT, AND STAY SPLASHED WHERE IT LANDED ON THE WINDSHIELD. THE WIPER BLADES WILL NOT ENGAGE. ONLY A CLICK-CLICK. I THEN NEED TO PULL OVER AND WASH THE MELTED SALT AND SQUEEGEE THE WIPER FLUID OFF OF THE WINDSHIELD AT THE GAS STATION. AND THEN PRAY THE WINDOW STAYS CLEAN FOR THE REMAINING PORTION OF MY DRIVE TO WORK. OR PULL OVER AGAIN AND CLEAN THE WINDSHIELD BY HAND. VW DEALER HAD QUOTED $400 TO "LOOK AT REPLACING THE MOTOR" BUT WOULD NOT GUARANTEE THAT WILL SOLVE THE ISSUE. I HAVE HAD THIS VEHICLE FOR ALMOST 4 YEARS AND THE PROBLEM HAS BEEN HERE SINCE I OWNED THE CAR. I HAVE NOT INVESTED ANY MONEY INTO A REPAIR, AS VW DEALER DOES NOT SEEM TO KNOW WHAT THE PROBLEM IS.

NHTSA ODI 11300538

I WAS ON MY WAY TO WORK AT 3 AM I JUMPED ON THE FREEWAY AND MY VEHICLE LOST ACCELERATION AND STARTED SPUTTERING BACK AND FORTH I WAS ABLE TO PULL ASIDE TO GET AWAY FROM THE FREEWAY THE CAR THEN SPED UP ON ITS OWN I PUT MY FOOT ON THE PEDAL TO SEE IF I COULD SLOW IT DOWN IT THEN DROVE NORMAL ABOUT A BLOCK AWAY FROM THE FREEWAY BACK TOWARD MY HOME IT LOST POWER AGAIN WHILE DRIVING VERY SCARY I NOTICED AN EPC LIGHT GO ON AND OFF 2 TIMES WHILE DRIVING WHEN I FINALLY GOT IT HOME I TURNED THE CAR IN THE ON POSITION AND NOTICED THE EPC LIGHT STAYING ON THANK YOU FOR YOUR TIME

NHTSA ODI 11300251

I NOTICED MY CAR HAS BEEN CUTTING OUT AND NOT HAVING POWER WHEN DRIVING DOWN A FREEWAY. ILL PUT THE PEDAL DOWN IT DIDNT MOVE. I NOTICED MY STEREO STARTED KIND OF FLASHING AS WELL. I FIGURED MAYBE IT WAS ELECTRICAL SO I STARTED LOOKING AROUND AND I OPENED UP MY TRUNK AND IT WAS 4 INCHES OF WATER WHERE MY SPARE TIRE IS. THEN I STARTED LOOKING AROUND WHERE MY PANORAMIC SUNROOF IS AND THERE'S A HUGE SPOTS OF WATER THAT'S WET. THEY DID NOT DISCLOSE THIS TO ME WHEN I PURCHASE THE CAR AND I ASKED THEM IF THERE WAS ANY PROBLEMS OF LEAKING. I THINK IT'S MESSING UP MY ELECTRICAL SYSTEM AND MY POWER. I FELT VERY UNSAFE WHEN I WASN'T ABLE TO ACCELERATE IN THE MIDDLE OF TRAFFIC.

NHTSA ODI 11300052

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. THE CONTACT TOOK THE VEHICLE TO FIRST TEAM VOLKSWAGEN (6900 PETERS CREEK RD, ROANOKE, VA 24019) AT LEAST TWELVE TIMES TO HAVE THE FUEL SYSTEM REPAIRED IN ORDER TO COMPLY WITH THE EMISSIONS TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 161,316.

NHTSA ODI 11297461

THE CVT TRANSMISSION IS IS A KNOWN ISSUE THAT NISSAN FIXED UP TO THE 2010 MODELS UP TO 120000 BUT CONTINUED TO MANUFACTURE THEM AND THE 2012 MODELS HAVE THE SAME ISSUE. I AM DISAPPOINTED IN THE LACK OF RECALL DUE TO THIS ISSUE BEING SO PREVALENT ON INTERNET.

NHTSA ODI 11296780

I RECEIVED A RECALL NOTICE BACK IN SEPTEMBER 2019 FOR AN ISSUE INVOLVING THE PARKING BRAKE UN-STICKING AND HAVING THE POTENTIAL TO ROLL AWAY AND CRASH. I HAVE STILL NOT BEEN CONTACTED ABOUT A POTENTIAL REMEDY AND FEEL UNSAFE DRIVING MY CAR.

NHTSA ODI 11288104

HEAD LIGHTS ARE ON WHEN TEMPERATURE IS COLD. IT HAPPENS EVERY TIME AND KILLING THE BATTERY. I BELIEVE THE ISSUE WITH LIGHT SWITCH BECAUSE WHEN I UNPLUG IT AT NIGHT FROM THE CAR AND RE-PLUG THE LIGHT SWITCH IN THE MORNING, IT ALL WORKS WITHOUT ANY ISSUE.

NHTSA ODI 11287898

I JUST PURCHASED THIS VEHICLE IN FEBRUARY OF 2019. SINCE THEN THE VEHICLE TRANSMISSION SHIFTS VERY HARD WHEN SWITCHING INTO GEARS. I DROVE THIS CAR WHILE HAVING MY CHILDREN IN THE CAR WHEN THE CAR VERY VIOLENTLY SWITCHED IN AND OUT OF GEARS. IT WAS VERY SCARY! AS I CONTINUE TO DRIVE TO IMPATIENT YO GET OFF THE NEAREST EXIT I NOTICED THE CAR'S SPEED STARTING DECLINE EVEN WHEN FOOT IS ON THE THROTTLE. I PULLED OVER IMMEDIATELY. I WAS SO AFRAID TO DRIVE THIS VEHICLE I HAD THE CAR TOWED 100 MILES CLOSER TO HOME.

NHTSA ODI 11286401

THE VEHICLE WAS STATIONARY ON AN INCLINE SUBURBAN CITY STREET. THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION AFTER DRIVING AND PLACING GEAR IN THE PARK POSITION. I WAS ABLE TO REMOVE IT AFTER I PUT THE VEHICLE IN THE NEUTRAL GEAR POSITION. HOWEVER, THIS PRESENTED A HAZARD AND CAUSED AN ACCIDENT AS THE VEHICLE ROLLED BACKWARD AND SIDE SWIPED A STATIONARY VEHICLE. THIS HAS HAPPENED SEVERAL TIMES.

NHTSA ODI 11283166

CAR DIES AT STOPS OR LOW SPEEDS.

NHTSA ODI 11280869

THE KEY GETS STUCK IN THE IGNITION AND YOU CANNOT TURN THE VEHICLE OFF. HAPPENS ALL THE TIME AND ONLY MY SON CAN TURN IT OFF BY PUSHING THE KEY IN A CERTAIN AMOUNT AND TURNING THE KEY JUST RIGHT. HITTING IT WITH A HAMMER CAN WORK BUT AFRAID OF BREAKING THE KEY. I HAVE SEEN ONLINE THAT OTHERS HAVE THIS SAME ISSUE. WHEN I GET GAS I CAN'T EVEN TURN THE CAR OFF OR WHEN I GO INTO A STORE IF MY SON ISN'T WITH. MY HUSBAND CANNOT DO IT EITHER. ITS BEEN HAPPENING FOR ABOUT 2 YEARS.

NHTSA ODI 11280148

WHILE DRIVING 45MPH, EPC AND ENGINE LIGHTS CAME ON AND CAR SUDDENLY DECELLERATED, CAUSING TRAFFIC BEHIND ME TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID HITTING ME. FORTUNATELY IT WAS ON A CURVE WITH ENOUGH ROOM TO AVOID A MULTI CAR ACCIDENT. THEN MY CAR ACCELERATED TO NORMAL AND I PARKED IT AND SHUT IT OFF. WHEN I RESTARTED IT, IT QUIETLY LOST POWER AND STALLED IN REVERSE ONLY. A FEW HOURS LATER I STARTED IT AND THE WARNING LIGHTS WERE OFF AND THE CAR WAS TOWED TO A SHOP WHERE NO ERROR CODES WERE SHOWING IN ORDER FOR THEM TO FIX IT AND IT SEEMED TO BE OPERATING NORMAL. SO, I DRIVE IT HOME BUT THIS INTERMITTENTLY AND SUDDENLY REOCCURS. AND EACH TIME I AM TOLD THAT THERE ARE NO ERROR CODES SHOWING SO THERE IS NOTHING THEY CAN DO (OR LIKE I'M IMAGINING IT IN OTHER WORDS). IT SEEMS THAT AFTER THE CAR SITS, WHATEVER IS WINKY, RESETS BY ITSELF OR SOMETHING...UNTIL IT HAPPENS AGAIN. I AM ATTACHING A PIC OF THE EPC AND ENGINE LIGHT TO PROVE THIS HAPPENS, EVEN THOUGH THEY ARE OFF BY THE TIME IT GETS TO SERVICE. TOW TODAY TOOK 3 HOURS TO ARRIVE.

NHTSA ODI 11279952

UNABLE TO TURN VEHICLE ENGINE OFF. IGNITION SWITCH IS STUCK IN THE RUN POSITION AND WILL NOT TURN TO OFF POSITION WITHOUT BREAKING KEY OFF IN THE IGNITION. DEALERSHIP STATED THAT IT IS A KNOWN PROBLEM BUT VEHICLE WAS OUT OF WARRANTY AND REPAIR COST OVER 700.00 WHICH MAY ONLY WORK FOR A YEAR OR 2. THEN WOULD START HAVING THE SAME ISSUE ONCE AGAIN.

NHTSA ODI 11278143

MY AIRBAG LIGHT CAME ON A COUPLE MONTHS AGO. I DON'T HAVE THE MONEY TO FIX IT AND THE CLOSEST VW DEALERSHIP IS ABOUT 80MILES FROM HERE. I DON'T KNOW IF THIS COULD BE A RECALL DEFECT OR WAS IT SOMETHING THAT I DID. I DO HAVE A CHILD AND I DON'T WANT ANYTHING TO HAPPEN. I DON'T GO OUT OF TOWN AS IT IS DUE TO MY TIRES LOSING AIR AND THE AIRBAG LIGHT BEING ON.

NHTSA ODI 11276924

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000(ELECTRICAL SYSTEM, STEERING). THE CONTACT HAD NOT NOTIFIED THE DEALER AND MANUFACTURER OF THE RECALL NOTICE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11276976