What 526 owners told NHTSA about the 2012 Volkswagen Jetta Hev

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000(ELECTRICAL SYSTEM). AFTER CONTACTING HERITAGE VOLKSWAGEN PARKVILLE (9215 HARFORD RD, PARKVILLE, MD), THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. YOU CANNOT EVEN SHUT OFF ENGINE BECAUSE KEY WON'T TURN TO THE OFF POSITION.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. P

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WHEN MOVING FROM STOP, TRANSMISSION TAKES A SECOND TO ENGAGE. THIS IS DANGEROUS BECAUSE WHEN TRYING TO TAKE A TURN FROM STOP, HESITATION COULD LEAD TO SERIOUS ACCIDENT. ENGAGE 1ST GEAR.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE PARKING THE VEHICLE AND PLACING THE GEAR IN THE PARK POSITION, THE VEHICLE STARTED TO ROLL FORWARD DOWN A HILL. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE BEFORE THE VEHICLE ROLLED INTO A RIVER. THE VIN TOOL LOCATED A RECENT RECALL FOR NHTSA CAMPAIGN NUMBER: 19V615000 (STEERING, ELECTRICAL SYSTEM) THAT WAS ISSUED ON AUGUST 22, 2019. VILLAGE VOLKSWAGEN OF CHATTANOOGA (6001 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 855-4981) STATED THAT THEY DID NOT BELIEVE THE FAILURE WAS DUE TO THE RECALL. THE VEHICLE REMAINED PARKED AND WAS NOT REPAIRED. THE MANUFACTURER REFERRED THE CONTACT BACK TO THE DEALER TO SCHEDULE A RECALL REPAIR APPOINTMENT. THE CONTACT WAS INFORMED THAT FOLLOW-UP LETTERS WOULD BE MAILED AROUND OCTOBER 22, 2019. THE FAILURE MILEAGE WAS 120,000.

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HEADLIGHTS ARE CONSTANTLY FAILING WHILE DRIVING. !ST TIME IN FEB 2019 BOTH LIGHTS FAILED AT THE SAME TIME WHILE DRIVING AT NIGHT ON THE HIGHWAY. REPLACED BOTH BULBS. SEPT 09, 2019 LEFT BULB FAILED WHILE DRIVING AT NIGHT ON THE HIGHWAY. AGAIN REPLACED BOTH BULBS. LEFT BULB FAILED AGAIN SEPT 12, 2019 WHILE DRIVING AT NIGHT ON THE HIGHWAY. RESEARCH SHOWS MANY OTHER VW JETTA OWNERS ARE HAVING THE SAME ISSUE.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS TURNED OFF AND PARKED WITH THE IGNITION KEY REMOVED FROM THE IGNITION SWITCH, THE VEHICLE WOULD ROLL AWAY. THE CONTACT INDICATED THAT THE EMERGENCY BRAKE NEEDED TO BE ACTIVATED EVERY TIME THE VEHICLE WAS PARKED TO PREVENT IT FROM ROLLING. THE VEHICLE WAS TAKEN TO HALLMARK VOLKSWAGEN AT COOL SPRING (620 BAKERS BRIDGE AVE, FRANKLIN, TN) WHERE IT WAS CONFIRMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V615000 (POWER TRAIN); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.

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KEY WAS STUCK IN THE IGNITION AND COULD NOT BE REMOVED. COULD NOT TURN CAR OFF. CAR WAS STATIONARY AT TIME, BUT IN WORK PARKING LOT. COULD NOT TURN CAR OFF. NEEDED NEW KEY, NEW KEY CYLINDER, AND KEY CYLINDER HOUSING. HAD TO HAVE RENTAL CAR FOR NEARLY 2 WEEKS.

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I AM MYSTERIOUSLY LOSING BREAK FLUID, YET THERE IS NOT A SINGLE LEAK IN THE CAR. IT HAS COME TO MY ATTENTION THAT I AM NOT THE ONLY ONE COMPLAINING ABOUT BREAK ISSUES AND HOW THEY SUDDENLY DO NOT WORK UP TO STANDARD. I HOWEVER HAVE ENOUGH KNOW HOW TO AT LEAST KNOW THAT THEY NEED FLUID. THE MINUTE I STARTED THE CAR AND PUT MY FOOT ON THE BREAK TO MOVE IT, THE BREAK PEDAL WENT TO THE FLOOR. IN LESS THAN A WEEK OF ME HAVING PUT FLUID IN, CHECKING THE BREAKS, AND HAVING THEM BLEED I NEEDED FLUID AGAIN. YET THERE IS NO LEAK PRESENT IN THE SYSTEM.

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KEY DOESN'T COME OUT OF IGNITION WHEN TURNING THE ENGINE OFF

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FUEL LINE LEAK. THIS LEAK IS NOT ONLY OCCURRING IN DIESEL BASED ENGINES. WHILE DRIVING THE CHECK ENGINE LIGHT APPEARED AS IT APPEARED THERE WAS OBVIOUS STRESS ON THE VEHICLE CAUSING THE CAR TO STALL & THE CAR STRUGGLED TO MAINTAIN MOMENTUM PRIOR TO THE STALL. SEEMED AS IF THE CAR WAS NOT SHIFTING CORRECTLY. TOOK THE VEHICLE TO BE CHECKED TO DISCOVER THERE IS A GAS LEAK DETECTED AFTER A PRESSURE TEST WAS PERFORMED. THE VEHICLE HAS 89K MILES ON IT.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. UPON STARTING THE VEHICLE, THE BRAKE WARNING INDICATOR ILLUMINATED. AS THE CONTACT PROCEEDED TO DRIVE THE VEHICLE, SHE FELT THAT THE BRAKE PEDAL WAS "OFF ITS BASELINE". THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURES LISTED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL); HOWEVER, THE RECALL PERTAINED TO VEHICLES MADE TWO YEARS PRIOR TO THE CONTACT'S VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY COULD NOT OFFER FINANCIAL ASSISTANCE WITH THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.

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HEADLINER COMING LOOSE AND OBSTRUCTING DRIVERS VIEW

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I RECENTLY BOUGHT THIS 2012 JETTA AND THE HORN DOES NOT WORK. IT DOES NOT SOUND WHEN YOU LOCK THE DOORS OR HIT THE PANIC BUTTON ON THE KEY PAD. THERE WAS A RECALL ON SOME MODELS FOR THE HORN, BUT MINE DOESN'T SEEM TO BE INCLUDED IN ON THAT RECALL.

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CAR REAR ENDED A WHITE VAN AND WHEN CRASHED THE AIRBAGS DID NOT DEPLOY. CAR I QUESTION WAS DRIVING AROUND 30-40 MPH. AIRBAG LIGHT DID GO OFF BUT ACTUAL AIRBAGS DID NOT DEPLOY. CRASH HAPPENED ON A CITY STREET WHILE I

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KEYS GET STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.

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I HAVE A "2012 VW JETTA SE 2.5L AUTO PZEV" THAT AT AROUND 90,110 MILES EXPERIENCED A SHIFT LEVER FAILURE ON 07/17/2019 AT AROUND 4:50 PM CST. THE PHYSICAL LOCKING MECHANISM OF THE SHIFT LEVER FAILED, AND IT WAS POSSIBLE TO ACCIDENTALLY SHIFT INTO DIFFERENT SELECTIONS WHILE THE VEHICLE WAS MOVING. I LUCKILY DIDN'T SHIFT INTO REVERSE BY ACCIDENT, JUST THE SPORT MODE (THIS MODE PREVIOUSLY REQUIRED THE HOLDING DOWN OF THE SHIFT LEVER BUTTON). AFTER THE FAILURE OF THE LOCKING MECHANISM, THE ELECTRONIC CONTROLS ALSO NO LONGER PICK UP SHIFTING REQUESTS (EG. SHIFTING FROM "NEUTRAL" TO "DRIVE" USING THE LEVER WOULD STILL SHOW THE CAR AS IN NEUTRAL). HOWEVER, THE VEHICLE STILL DOES SHIFT USING A VERY SPECIFIC METHOD OF MOVING THE GEAR SHIFT LEVER ALL THE WAY TO THE "REVERSE" POSITION, AND THEN MOVING IT ALL THE WAY TO THE "SPORT" POSITION. WHEN THIS IS PERFORMED, I AM ABLE TO THEN SHIFT INTO "DRIVE" THEN "NEUTRAL, AND THEN EVENTUALLY "REVERSE". I AM NOT ABLE TO SHIFT INTO "PARK" AT ALL, AND I HAVE TO USE TO YELLOW SHIFT OVERRIDE TAB IN ORDER TO SHIFT INTO ANY OTHER GEARS (EG. "NEUTRAL" OR "DRIVE"). THE KEY IS ACTUALLY STUCK IN THE CAR AS A RESULT OF BEING UNABLE TO SHIFT INTO PARK, SO I'VE HAD IT SITTING OVERNIGHT WITH THE KEY IN THE VEHICLE AS WELL. FEEL FREE TO CONTACT ME IF PHOTOS OR VIDEOS ARE NEEDED. I CAN ALSO PROVIDE AND ELABORATE ON MORE INFORMATION IF NEEDED.

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KEY KEEPS GETTING STUCK IN THE CARS IGNITION WHILE THE VEHICLE IS ON. CAN NOT TURN ALL WAY BACK TO SHUT IT OFF. IT HAS GOTTEN TO THE POINT WHERE I HAVE JUST NOT USE THE CAR, AFRAID WILL NOT BE ABLE TO TURN IT OFF.

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THE MOTOR KICKS(JERKS) REALLY BAD. IT HAS BEEN HAPPENING FOR ABOUT TWO YEARS. I HAVE TAKEN IT TO A COUPLE SHOPS AND THE VOLKSWAGEN DEALER ONCE AND NO ONE HAS BEEN ABLE TO DETECT THE PROBLEM. I HAVE CHANGED MANY PARTS THINKING IT WOULD FIX IT AND STILL HAPPENS. AT THIS POINT IM FRUSTRATED AND DONT KNOW WHAT TO DO THE CAR ONLY HAS 84,146 MILES. IT DOES IT WHEN DRIVING DOWN A CITY STREET RANDOMLY AND IS VERY SCARY.

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I'VE NOTICED THAT MY CHECK ENGINE LIGHT COMES ON AND OFF, IT'S THE MAP SENSOR. IT HAS BEEN REPLACED SEVERAL TIMES AND EVERYTHING HAS BEEN FULLY CLEANED, CHECK ENGINE LIGHT STILL COMES ON. MY CAR ALSO SEEMS TO GO INTO LIMP MODE WHILE DRIVING. I'LL MAKE A TURN, AND ALL OF A SUDDEN THE CAR WILL NOT WANT TO MOVE AT ALL, ILL SWITCH IT TO TRIPTRONIC AND IT DOESN'T WANT TO DOWN SHIFT OR UP SHIFT. I HAVE TO PULL OVER ON THE SIDE OF THE ROAD. TURN THE CAR OFF THEN BACK ON. THIS HAS BEEN AN ON GOING PROBLEM WITH BOTH OF THESE THING FOR THE LAST SEVERAL MONTHS. I'VE ALSO NOTICED THAT THIS IS A COMMON PROBLEM WITH JETTAS MY YEAR. IT'S EXTREMELY DANGEROUS. I CAN BE IN THE CITY ON A HIGHWAY, ANYWHERES AND IT'LL RANDOMLY NOT WANT TO GO ANYWHERES, THE RPMS WILL GO COMPLETELY UP AND STILL NOT MOVE. I KNOW FROM OTHER, THAT THERE IS AN UPDATE FOR THE ECU COMPUTER ON THE CAR, FOR THE MAP SENSOR AND TO I GUESS HE'LL WITH THE LIMP MODE ISSUE. I ALSO KNOW THAT WHEN I HARD BRAKE, IT'LL GO INTO LIMP MODE. IT'S EXTREMELY SCARY.

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OUT OF NOWHERE THE EPC LIGHT AND MIL LIGHTS CAME ON THE CAR LOST POWER AND THE ENGINE WAS RUMBLING. VERY SCARY WHILE DRIVING ON THE HIGHWAY. TOOK IT TO THE DEALER. IGNITION COIL AND SPARK PLUG WIRES HAS TO BE REPLACED. COST ME OVER $900. A DAY LATER, I SEE THAT THIS SAME PROBLEM WAS A RECALL ON JETTAS IN THE PAST. I AM OUT OF POCKET $900 AND WAS NEARLY REAR-ENDED ON THE HIGHWAY BECAUSE OF THIS. WHY HASN'T VW CORRECTED THIS PROBLEM? I WANT TO BE REIMBURSED SINCE THIS IS A PROBLEM THAT HAS EXISTED IN JETTAS FOR YEAR!

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ABS CONTROL UNIT FAILURE

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER'S DOOR OPENED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE LATCH FAILED AND THE DOOR COULD NOT BE CLOSED. THE VEHICLE WAS TAKEN TO DORSCHEL VOLKSWAGEN (3817 W HENRIETTA RD, ROCHESTER, NY 14623, (800) 768-6026) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. IN ORDER FOR THE DOOR LATCH TO BE REPLACED, THE DOOR PANEL NEEDED TO BE DETACHED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO YEARS LATER, THE FRONT PASSENGER DOOR FAILED TO CLOSE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE SAME DIAGNOSIS WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.

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DELAYED AIR CONDITIONING; IT TAKES 5-10 MINUTES FOR AC TO BLOW HOT AIR. I CHECKED ON FORUMS & YOUTUBE AND SO MANY OTHER OWNERS COMPLAIN ABOUT THE SAME ISSUE FOR JETTA, GOLF, AND GTI. THE SUSPENSION MAKES SQUEAKING NOISE GOING OVER A BUMP ONLY WHEN THE WEATHER IS FREEZING COLD. AGAIN, MANY OWNERS COMPLAIN ABOUT THE SAME ISSUE AND EVEN HAVE VIDEOS ON YOUTUBE.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. THE KEY WILL NOT TURN BACK- IT IS JUST STUCK ON

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