What 526 owners told NHTSA about the 2012 Volkswagen Jetta Hev

TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AFTER HER BOYFRIEND HAD DRIVEN THE VEHICLE AND PARKED IT IN HER DRIVEWAY; HER BOYFRIEND INFORMED HER THAT THE VEHICLE WAS ON FIRE. THE AUTHORITIES WERE CALLED AND THE FIRE DEPARTMENT ARRIVED ON THE SCENE AND EXTINGUISHED THE FIRE. THERE WERE NO ACTIVE WARNING LIGHTS ILLUMINATED ON THE VEHICLE PRIOR TO THE FAILURE. A FIRE REPORT AND POLICE REPORT WERE FILED, NO INJURIES WERE REPORTED. DUE TO THE FIRE, THE VEHICLE WAS TOWED BY INSURANCE TO AN INSURANCE AUTO AUCTION WHERE THE VEHICLE HAD BEEN DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE; THEY OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

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CAR RAN HOT FIRST TIME AIR CONDITIONING GOT HOT CAR WAS GOING ANY FASTER WITH SMOKE FROM ENGINE. NO INDICATOR AT ALL CAR WAS RUNNING HOT. DEALERSHIP STATED THE BLOCK MESS UP. ADJUSTER CAME STATED THEROMAST WHICH NOT COVER WARRANTY FOR MY CAR. WHY WAS I NEVER AWARE MY CAR HAD THESE ISSUES

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AS I WAS DRIVING ON THE 78 WEST BOUND FREEWAY, IT SOUNDED LIKE A LOUD EXPLOSION. I PULLED OVER AND NOTICED MY SUNROOF HAD EXPLODED AND SHATTERED. IT JUST BLEW UP WITH NO EXPLANATION, NOTHING HIT IT.

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I'M STILL CONTINUING TO HAVE PROBLEMS WITH THIS VAR 2012 JETTA VOLKSWAGEN. UP IN TILL RECENTLY IT WAS FIXED ON A RECALL NOTICE THAT DISPLAYED VEHICLE RIGHT ROLL EVEN IF PLACED IN PART AND IGNITION TURNED OFF !! UNFORTUNATELY IT HAPPENED TO MY SON DURING CHRISTMAS 2019. WHAT IF THERE WAS A BODY IN FROM THAT CAR. THIS CAR HAS BEEN A NIGHTMARE AND VOLKSWAGEN USA KNOWS IT. I TOOK IT IN AND WAS ADDRESSED OF NEW RECALL WHICH RELAYS THE SAME SAVAGENESS; IT WAS FIXED TILL WHEN ?? [XXX] THIS CAUSED ABOUT 1000-2000 DOLLARS IN DAMAGE AFTER WE HAD ALREADY FIXED THIS BUMPER WITH VOLKSWAGEN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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THE VEHICLE WAS STATIONARY ON AN INCLINE SUBURBAN CITY STREET. THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION AFTER DRIVING AND PLACING GEAR IN THE PARK POSITION. I WAS ABLE TO REMOVE IT AFTER I PUT THE VEHICLE IN THE NEUTRAL GEAR POSITION. HOWEVER, THIS PRESENTED A HAZARD AND CAUSED AN ACCIDENT AS THE VEHICLE ROLLED BACKWARD AND SIDE SWIPED A STATIONARY VEHICLE. THIS HAS HAPPENED SEVERAL TIMES.

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CAR REAR ENDED A WHITE VAN AND WHEN CRASHED THE AIRBAGS DID NOT DEPLOY. CAR I QUESTION WAS DRIVING AROUND 30-40 MPH. AIRBAG LIGHT DID GO OFF BUT ACTUAL AIRBAGS DID NOT DEPLOY. CRASH HAPPENED ON A CITY STREET WHILE I

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THE MOTOR KICKS(JERKS) REALLY BAD. IT HAS BEEN HAPPENING FOR ABOUT TWO YEARS. I HAVE TAKEN IT TO A COUPLE SHOPS AND THE VOLKSWAGEN DEALER ONCE AND NO ONE HAS BEEN ABLE TO DETECT THE PROBLEM. I HAVE CHANGED MANY PARTS THINKING IT WOULD FIX IT AND STILL HAPPENS. AT THIS POINT IM FRUSTRATED AND DONT KNOW WHAT TO DO THE CAR ONLY HAS 84,146 MILES. IT DOES IT WHEN DRIVING DOWN A CITY STREET RANDOMLY AND IS VERY SCARY.

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I WAS INJURED IN A CAR ACCIDENT IN MY 2012 VW JETTA WHERE THE AIRBAGS SHOULD HAVE BEEN DEPLOYED BUT WERE NOT. PEOPLE INCLUDING POLICE AND INSURANCE COMPANIES WERE SURPRISED MY AIR BAGS DID NOT FUNCTION. LOOKING FURTHER INTO THE INCIDENT I FOUND OUT VIA INTERNET THAT THERE WAS A RECALL IN 2016 FOR THIS PROBLEM. HOWEVER, I WAS NEVER NOTIFIED (OF THE RECALL OR PROBLEM) AS THE OWNER OF THIS VEHICLE WHO PURCHASED THIS NEW FROM A VW DEALER. THIS OCCURRED ON THE FREEWAY WHEN MY CAR WAS COMING TO A COMPLETE STOP FOR BACKED UP TRAFFIC GOING UNDER 10MPH. I WAS REAR ENDED BY A VEHICLE GOING AT LEAST 35 MPH - PROPELLING ME INTO THE CAR SEVERAL FEET IN FRONT OF ME CAUSING A 5 OR 6 CAR PILE UP.

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MAP SENSOR - REPEATING FAILURE THE MANIFOLD ABSOLUTE PRESSURE (MAP) SENSOR FAILURE CAUSES EXPONENTIAL SAFETY ISSUES WHILE DRIVING ON HIGHWAYS AND/OR HIGHER SPEEDS THAT CAN RESULT IN DEATH. AFTER REPEATED REPLACEMENT AND REPAIRS, CONTINUOUS FAILURE OCCURS. STALLING, POWER AND STEERING ISSUES OCCUR AT HIGH SPEEDS AND/OR ON HIGHWAYS, PUTTING DRIVER AT RISK FOR A FATAL COLLISION. PERSONALLY, I HAVE HAD THE SENSOR REPLACED MULTIPLE TIMES, INCLUDING HOSES AND PUMPS ON THREE DIFFERENT OCCASIONS. SOON THEREAFTER, MAP SENSOR FAILS AND HAS CAUSED ME TO CREATE ALMOST A DOZEN COLLISIONS AT HIGH SPEEDS, PARTICULARLY ON HIGHWAYS.

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WHILE DRIVING MY CAR ON NORMAL DRIVING CONDITIONS, NO RAIN, DAYLIGHT HOURS, WHEN COMING UP ON A STOP SIGN I PUSHED THE BRAKE PEDAL AND IT WOULDN'T PUSH, THE BREAKS DIDN'T WORK, I PUMPED THEM AND STILL THE PEDAL WOULDN'T MOVE, ON THE FOURTH OF FIFTH PUMP FINALLY THE PEDAL WOULD COMPRESS. THIS HAS HAPPENED APPROX 6-8 TIMES OVER THE LAST 4 YEARS BUT YESTERDAY IT WAS A SERIOUS ISSUE. I COULDNT GET MY BRAKES TO REACT AND REAR ENDED THE CAR IN FRONT OF ME , AND THE VALUE OF MY JETTA IS NOW LIKELY A TOTAL LOSS. I HAVE PERIODICALLY LOOKED FOR RECALLS ON THIS ISSUE AND HAVE FOUND ONLY SIMILIAR COMPLAINTS.

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AIRBAG LIGHT CONTINUES TO STAY ON. I HAD AN ACCIDENT BACK IN 2014 AND THE AIRBAG NEVER DEPLOYED. THE STEERING COLUMN IGNITION SWITCH LOCKED AND MY KEY WAS STUCK WITH THE CAR STILL RUNNING ON IN A STATION PLACE. I WAS TRYING TO PARK THE CAR AND MY IGNITION SWITCH LOCKED AND WOULD NOT MOVED AND KEPT THE KEY LOCKED IN IT. I KEPT TRYING TO MOVE THE JIGGLE THE WHEEL AND TURN THE KEY BUT IT CAUSE THE KEY TO BREAK OFF IN THE IGNITION SWITCH. I HAD TO PAIR TO GET THE IGNITION SWITCH REPLACED AND THE KEY REPLACED. ALSO AFTER THAT THE HORN STOP WORKING AND I WAS TOLD IT WAS BECAUSE THE CLOCK SPRING HAD TO BE REPLACED. I PAID AGAIN TO HAD THE CLOCK SPRING REPLACED HOWEVER THE HORN NOW IS GOING IN AN OUT. THE HORN WILL SOUND OFF ONE DAY AND THEN FOR A COUPLE OF DAYS IT WILL NOT WORK. THIS HAPPEN ONLY 2 WEEKS AFTER GETTING THE CLOCK SPRING FIXED. ALSO THE HORN IS NOT LOUD IT BARELY MAKES A NOISE. NOW THE SENSOR LIGHT IS ON FOR THE ENGINE AND I WAS ALREADY TOLD THERE'S NOTHING WRONG WITH THE ENGINE.

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TAKATA RECALL, ABS BRAKE LITE ON IN THE DASH. RECEIVED RECALL NOTICE ON STEERING COLUMN LOCK HOUSING

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TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE REAR ENDED THE PRECEDING VEHICLE AFTER IT STOPPED ABRUPTLY. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING FACILITY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS OPERABLE AND WAS DRIVEN TO AN INDEPENDENT MECHANIC FOR BODY REPAIRS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT EXPERIENCED SEVERE PAIN IN THE KNEE, NECK, AND BACK AREAS. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.

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TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE LEFT FOOT, LEFT KNEE, AND LEFT ARM. THE PASSENGER SUSTAINED INJURIES TO THE CHEST, ARMS, AND LEFT LEG THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. ..UPDATED 05/23/17 *BF *TR

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I WAS TURNING A BLIND 90 DEGREE CORNER ON MY PRIVATE ROAD GOING APPROX. 10-15 MILES PER HOUR WHEN I COLLIDED WITH MY ROOMMATE WHO WAS RETURNING HOME. UNFORTUNATELY WE WERE AT THE SAME PLACE AT THE SAME TIME AND COULDN'T SEE EACH OTHER. MY AIRBAGS DEPLOYED AND WHEN THEY DID, THE DRIVER'S AIRBAG COVER (WHERE THE VW LOGO IS) ON THE CENTER STEERING COLUMN, FLAPPED OPEN AND OVER ONTO MY LEFT FOREARM LIKE A SUPER HOT BRANDING IRON. THE VW LOGO BOTH SEARED INTO AND CUT INTO MY ARM. I WILL MOST LIKELY BE SCARRED FOR LIFE. I FEEL THAT THIS METAL VW LOGO IN THE CENTER OF THE STEERING WHEEL IS A DANGEROUS SITUATION WAITING TO HAPPEN.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE OFF THE ENGINE. (IT WAS STATIONARY I.E. IN PARK)

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LIKE THE RECALL ON 2011 JETTA HORN THE 2012 JETTA HORN HAVE THE SAME ISSUE. WHILE DRIVING THROUGH A PARKING LOT WAS HIT BY A DRIVER BACKING UP AND VOULD NOT WARN THE DRIVER DUE TO AHORN THAT DOES NOT WORK. TODAY I WAS ALMOST SANDWICHED BETWEEN A SEMI-TRUCK AND A CAR MOVING INTO MY LANE. LUCKILY FOR ME AND THEKID THE DRIVER IN THE CAR GOT BACK IN THEIR OWN LANE. IT APPEARS THE TRUNK LIGHT DOES NOT WORK EITHER. THIS IS THE SECOND TIME THE HORN AND TRUNK LIGHT STOPPED WORKING, LAST TIME IT FIXED IT'S SELF THIS TIME IT SEEMS TO NEED HELP TO RESOLVE THE PROBLEM. HORN CLICKS NO SOUND, NO ALARM WARNING SOUNDS.

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TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE VEHICLE FAILED TO REMAIN IN POSITION AND THE REAR OF THE VEHICLE MOVED TO THE OPPOSITE POSITION WHEN THE STEERING WHEEL WAS TURNED. THE CONTACT VEERED TO THE LEFT AND THE STEERING WHEEL SEIZED. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED FROM THE CRASH SCENE AND WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V656000 (SUSPENSION). THE FAILURE MILEAGE WAS 53,000.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE STARTING THE VEHICLE, THE CONTACT NOTICED A BURNING ODOR EMITTING FROM INSIDE THE VEHICLE. THE ENGINE COMPARTMENT CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE VEERED INTO THE CONTACT'S LANE. THE HORN MALFUNCTIONED AND FAILED TO ALERT THE OTHER PERSON. AS A RESULT, THE OTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

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2012 JETTA WAGON - WHILE DRIVING ON A RECENTLY PAVED HIGHWAY (EG. SEEMINGLY PRISTINE ASPHALT), MY WIFE AND I NOTED A STRANGE VIBRATION SENSATION IN OUR CAR. THERE WAS NO DRAG, VEERED STEERING, ABNORMAL HANDLING, OR WARNING ON THE DASH. WE HAD ACCELERATED TO APPROXIMATELY 50 MPH WHEN AT THE UPCOMING INTERSECTION THE LIGHT CHANGED TO RED. IT WAS A NORMAL BRAKING/STOP MANEUVER. ON STOPPING, NO UNUSUAL BRAKING SENSATION, AGAIN NO ABNORMAL PULL. WE NOTICED SMOKE COMING ALONG THE DRIVERS SIDE WHILE STOPPED. THERE WAS A FAINT SMELL OF HOT METAL AS WELL. MY WIFE STATED "I HOPE THAT'S NOT US". SEVERAL CARS HONKED AND FLASHED LIGHTS TO GET OUR ATTENTION AND ON ROLLING THE DRIVERS WINDOW DOWN, A DRIVER ADJACENT YELLED "YOUR CAR IS ON FIRE". I QUICKLY EXITED THE DRIVERS SIDE AND NOTED A SMALL FLAME AT THE DRIVERS REAR BRAKE. BY SIMPLY BLOWING, IT WENT OUT. THE ROTOR WAS GLOWING RED/ORANGE. EXTREME HEAT WAS COMING FROM THIS. NO OTHER BRAKE WAS INVOLVED. I VERIFIED THE PARKING BRAKE WAS NOT ENGAGED AT THE TIME. WE HAD TRAVELED PERHAPS 2 MILES PRIOR TO THIS OCCURRENCE. ONCE COOLED, I SLOWLY DROVE TO A NEARBY CLINIC PARKING LOT AND LEFT THE CAR. THIS CAR HAS HAD ALL SCHEDULED MAINTENANCE IN A TIMELY MANNER. IT HAS NOT BEEN CRASHED. RECENT WORK INCLUDED DEALER BRAKE FLUID CHANGE AT 47,918 MILES. *TR ## VIN PASSED ## VOLKSWAGEN JETTA 2012 TDI SPORTWAGEN ##

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THE FIRST TIME MY RADIO CAUGHT ON FIRE, IT WAS THE SUMMER OF 2014. MY CAR WAS PARKED IN A PARKING LOT WHILE I WAS AT WORK. WHEN I ENTERED THE CAR TO DRIVE HOME, I TURNED STARTED THE VEHICLE AND THERE WAS A EXTREMELY LOUD SOUND, MUCH LIKE AN EXPLOSION. THE MIDDLE DASH WHERE THE RADIO IS LOCATED BEGAN POURING SMOKE. AFTER THE INCIDENT, I CONTACTED THE DEALERSHIP, WHO "FIXED" THE PROBLEM (THEY REPLACED THE STOCK RADIO FOR ANOTHER VW STOCK RADIO). SPRING OF 2015, THE SAME EXACT THING HAPPENED. MY CAR WAS PARKED AT WORK, I STARTED THE CAR AND THE RADIO BEGAN POURING SMOKE. I AGAIN, HAD THE ISSUE "FIXED" BY THE DEALERSHIP. AUGUST 2015, AGAIN THIS HAPPENED AND SEPTEMBER 2015 AGAIN. WHEN I INSISTED THAT VW MUST FURTHER INVESTIGATE THE UNDERLYING ISSUE, THEY CLAIMED TO HAVE FIXED THE PROBLEM AFTER THE AUGUST 2015 INCIDENT. WITH THIS INCIDENT NOT ONLY DID THE RADIO BURN OUT, MY BATTERY WAS DRAINED OUT. THE EXPLANATION I WAS GIVEN WAS THAT THE POWER LINE TO THE RADIO WAS NOT SHUTTING OFF, THEREFORE THE RADIO WAS OVERHEATING AND THE BATTERY WAS BEING DRAINED. WITH THIS PARTICULAR INCIDENT, I RECEIVED MY CAR BACK ON A MONDAY AND THE RADIO AGAIN CAUGHT FIRE AND BURNED OUT ON THE FRIDAY OF THAT SAME WEEK.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE IN FRONT SUDDENLY STOPPED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO THE REAR END OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

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2012 VOLKSWAGEN JETTA. ATTORNEY REPRESENTING CONSUMERS REQUESTS RECALL NOTICES FOR VEHICLE. *SMD BOTH OCCUPANTS IN THE VEHICLE WERE INJURED. *JB

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