What 87 owners told NHTSA about the 2012 Nissan Juke

SMALL DROPS OF FUEL UNDER THE VEHICLE WERE SPOTTED AND WHEN THE AC/HEAT IS TURNED ON THERE IS A STRONG SMELL OF FUEL THAT ENTERS THE CABIN. THIS HAPPENS AT INITIAL START UP AFTER SITTING FOR SEVERAL HOURS. THE ODOR HAS BEEN ONGOING FOR ABOUT A YEAR, WHEN I TOOK THE VEHICLE IN TO THE DEALER THEY SAID MY VIN WAS NOT INCLUDED IN ANY RECALL CAMPAIGN AND TOLD ME SOME TURBO MODELS DO THAT. THE DROPS OF FUEL WAS RECENTLY.

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I HAD A GAS/EXHAUST SMELL COMING INTO MY CABIN OF VEHICLE AND FROM MY THE OUTSIDE OF MY VEHICLE. I TOOK TO MY MECHANIC, WHERE HE CONFIRMED THAT THERE WAS A GAS LEAK AND THAT NISSAN HAD RECALLS ON MY TYPE OF VEHICLE FOR THIS REASON. TOLD ME TO TAKE TO NISSAN DEALER FOR RECALL REPAIRS. THERE WERE TWO RECALL ID#: R1201 AND R1418. THE DEALERSHIP SAID MY VIN# DIDN'T HAVE A RECALL, DESPITE THE CONFIRMATION FROM MY MECHANIC THAT THERE WAS A LEAK. I CALLED NATIONAL CONSUMER AFFAIRS DEPT NISSAN NORTH AMERICA, TALKED WITH AKASH #7319300, CASE # 29075850, WHERE I WAS TOLD NOTHING IS WRONG WITH MY VEHICLE AND THAT I SHOULD HAVE IT FIXED AT MY COST. IT DIDN'T HAVE A RECALL, EVEN AFTER EXPLAINING EVERYTHING. THIS IS A SAFETY ISSUE AND THERE ARE RECALLS FOR THIS, BUT THEY WILL NOT LOOK OR FIX MY VEHICLE UNDER THE RECALL. IF MY TYPE OF VEHICLE HAS NOT 1 BUT 2 RECALLS ON IT FOR THIS ISSUE, HOW IS IT POSSIBLE THAT MY VEHICLE IS NOT ONE OF THEM? THE RECALL STATES ON THE ATTACHED DOCUMENTS, "IF YOU NOTICE A FUEL SMELL IN THE CABIN OF YOUR VEHICLE, PLEASE BRING YOUR VEHICLE INTO A NISSAN DEALER FOR REPAIRS AS SOON AS POSSIBLE." I DID THIS AND THEY WOULDN'T FIX IT.

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MY DAUGHTER PURCHASED A USED 2012 NISSAN JUKE FROM A NISSAN DEALER IN 2014. RECENTLY, SHE HAD A VERY LARGE OIL LEAK. WE HAD THE CAR TOWED TO THE DEALER WHO TOLD US THERE WAS A HOLE IN THE TIMING CHAIN COVER AND SOMETHING INSIDE IS RATTLING, BUT THEY CAN'T TELL WHAT IT IS UNTIL THEY OPEN THE CASE WHICH TAKES 6 HOURS. THEY ALSO SAID THEY NEED TO REBUILD THE CAMS AND ALL TOP SEALS IN THE CAMSHAFT AREA. I ASKED WHAT COULD HAVE CAUSE THIS AND WAS TOLD IT LOOKED LIKE FRICTION FROM THE BROKEN PART INSIDE CAUSED THE HOLE IN THE TIMING CHAIN COVER. I WAS TOLD THE CAMS AND SEALS NEEDED TO BE REDONE DUE TO LOSS OF OIL PRESSURE. THE CAR WAS NOT DRIVEN WITH THE OIL LEAK, WE WOULD HAVE NOTICED IN ON THE DRIVEWAY. THE OIL HAD JUST BEEN CHANGED A FEW WEEKS BEFORE. AFTER DOING RESEARCH ON THE INTERNET, I FOUND SEVERAL REPUTABLE SOURCES SAYING THIS MAKE/MODEL/YEAR OF NISSAN JUKE HAS MANY INCIDENTS OF THE TIMING CHAIN STRETCHING AND DAMAGING THE COVER CAUSING OIL LEAKS AND ENGINE DAMAGE - A MANUFACTURER DEFECT. THE COST OF THE JOB IS $2,900. (PLUS RENTAL CAR) IT ALSO APPEARS NISSAN ISN'T ADDRESSING THE ISSUE AS WELL AS IT SHOULD (CONSUMER REPORTS). I'VE CALLED NISSAN USA CUSTOMER SERVICE AND AFTER SPEAKING WITH A REPRESENTATIVE, ASKED TO SPEAK WITH A SUPERVISOR. I WAS TOLD I'D GET A CALL BACK WITHIN 4-8 BUSINESS HOURS. IT'S NOW BEEN DOUBLE THAT TIME AND I HAVEN'T RECEIVED A CALL. IT APPEARS NISSAN KNOWS OF THIS DEFECT AND ISN'T WILLING TO REPAIR IT AFTER IT CAUSES DAMAGE OR AFTER THE WARRANTY EXPIRES. I FEEL THIS IS UNACCEPTABLE!

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TL* THE CONTACT OWNED A 2012 NISSAN JUKE. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 45 MPH, SHE CLIPPED A STOPPED VEHICLE ON THE REAR DRIVE SIDE. AS A RESULT, THE CONTACT'S DAUGHTER'S VEHICLE ROLLED OVER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S DAUGHTER STATED THAT THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DAUGHTER SUSTAINED MULTIPLE SKULL FRACTURES AND RIGHT SKULL DAMAGE, WHICH REQUIRED SURGERY TO RELEASE PRESSURE ON THE BRAIN. SHE ALSO HAD DIFFICULTY HEARING AND THE LEFT SIDE OF HER FACE WAS PARALYZED. THE INJURIES TO THE OTHER OCCUPANTS WERE UNKNOWN. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE AIR BAG DEPLOYMENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,112.

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INCREASING ODOR OF FUEL IN THE CABIN. FIRST NOTICED WHEN THE WEATHER BECAME COOL. NO OBVIOUS CAUSE OR ENGINE PERFORMANCE ISSUES NOTED. NO LEAKS NOTED AROUND THE VEHICLE. NISSAN DEALERSHIP QUOTING $450 MINIMUM TO DIAGNOSE AND NEEDS THE CAR FOR 2 DAYS IN ORDER TO FIND THE PROBLEM.

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CVT - RAPID LOSS OF POWER (85 TO 50 ALMOST IMMEDIATELY) WHILE ON THE FREEWAY. ALMOST REAR ENDED DUE TO CONTINUED LOSS OF SPEED WHILE TRYING TO GET OFF THE FREEWAY TO THE SIDE OF THE ROAD. HAD TO SIT ON THE SIDE OF THE ROAD FOR MORE THAN 30 MINUTES FOR THE VEHICLE TO COOL DOWN BEFORE I COULD RESUME MY TRIP. SERVICE ENGINE SOON LIGHT ALSO CAME ON.

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HAVING PROBLEMS WITH THE STARTER. CHANGED OUT BATTERY TWICE WITHIN 3 MONTHS. THE BATTERY IS BEING DRAINED. NOT SURE WHY THIS CAR IS HAVING PROBLEMS. HAD TO CALL AAA FOR HELP 3 TIMES. CANNOT TRUST GOING SOMEWHERE. CAR MAY NOT START ONCE I GET TO MY DESTINATION. HAVE HAD THE CAR LESS THAN 1 YEAR

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PURCHASED BRAND NEW IN 2012 AND I HAVE PUT 5 NEW BATTERIES IN THIS CAR, . THE ADVERAGE LIFE SPAN IS 10 MONTHS. I JUST HAD THE CAR SERVICED AT 60K AND WITHIN 1 WEEK THE BATTERY WAS DEAD ( THE DEALER ADMITTED DID NOT TEST THE BATTERY AT THAT SERVICE) PUT NEW BATTERY IN DEAD IN 2 MONTHS. DEALER HAS NOT OFFERED ANY SOLUTION FOR THIS PROBLEM FOR THE PAST 3 YEARS. OTHERS OWNERS HAVE COMPLAINED ABOUT THE SAME ISSUE AND MODEL AND NO SOLUTION IS EVER OFFERED. SOMETHING IS DRAINING IT. THIS IS A SAFETY ISSUE. YOU JUST DO NOT KNOW WHEN IT WILL DIE. ALWAYS PARKED WHEN THE BATTERY DIES, I GET IT JUMPED AND IT STARTS. ALL THE ELECTRICAL COMES ON BUT THE CAR WILL NOT TURN OVER. I DRIVE THE CAR DAILY FOR LONG DISTANCES SO THE ALTENATOR WILL CHARGE.

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I HAD MY NISSAN JUKE AT THE DEALER AT 80,000 MILES TELLING THEM THAT THE RPM'S WERE GOING UP TO ABOUT 5000 BEFORE THE CAR COULD SHIFT FROM 1ST TO 2ND AND THE CAR WOULD RANDOMLY BOG AND HESITATE. DID THIS WEATHER GOING UP HILL OR FLAT DRIVING AFTER THE CAR HAD BEEN DRIVING FOR ABOUT 4 HRS. I DRIVE FOR A LIVING AND DRIVE ABOUT 5 HRS A DAY. THE DEALER TOOK IT IN AND HAD IT OVER 3 WKS AFTER DETERMINIG THAT IS WAS A TRANSMISSION DEFECT. THEY ORDERED ONE AND THE ONE THAT CAME IN AFTER BEING INSTALLED WOULDN'T ALLOW THE CAR TO GO OVER 40MPH. AGAIN DEFECTIVE TRANSMISSION #2 AND IT HASN'T LEFT DEALER. FINALLY GET ANOTHER A MONTH AND A HALF AFTER BRING IT IN AND TELL ME THAT ONLY WARRENTEE LEFT WOULD BE THE REMAINDER OF MY 100,000. (WHICH GAVE ME ABOUT 20,000 MILES TO HOPE DIDN'T HAPPEN AGAIN) AND AT 97,000 JUST 17,000 MILES ON THE 3RD TRANSMISSION INSTALLED IS IT HAPPENING AGAIN. MY LOCAL NISSAN DEALERSHIP HAS HAD IT THIS TIME FOR A MONTH ALREADY FINALLY DETERMINING IT'S DEFECT IN TRANSMISSION YET AGAIN SO NOW WE WAIT FOR THE OK FROM NISSAN TO REPLACE IT, WHICH I WAS TOLD THEY WERE GIVING THEM A HARD TIME BECAUSE IT WAS TECHNICALLY THE 4TH CVT AUTOMATIC TRANSMISSION INSTALLED ON MY JUKE IN LESS THEN A YEAR. THIS IS CRAZY THANK GOODNESS MY LOCAL NISSAN DEALER IS NICE AND I GET A RENTAL BUT STILL MAKING PAYMENTS YET AGAIN ON A VEHICLE I DON'T HAVE DUE TO MANUFACTURE DEFECT. I OWN 7 NISSAN'S AND THIS IS THE LAST ONE THAT I WILL OWN WITH THE CVT TRANSMISSION. I HAVE NO OTHER PROBLEMS WITH ANY OF MY OTHER NISSAN'S

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PURCHASED THE 2012 NISSAN JUKE NEW. AT 80,000+/- WHILE DRIVING THE CAR SUDDENLY STARTED LOOSING POWER. THE RPM GAUGE WAS SENDING THE RPM'S OVER 8 EACH TIME THE ACCELERATOR WAS PRESSED. CHECK ENGINE LIGHT CAME ON. CAR WAS TAKEN TO CLOSEST MECHANIC DUE TO THE ISSUE WHEN PLUGGED INTO THE MACHINE TO DETECT THE ISSUE IT READ A CODE INDICATING IT WAS A SENSOR IN THE TRANSMISSION. TOOK AUTO TO NISSAN DEALER NEXT DAY (OVER 50 MILES FROM HOUSE) FOR SERVICE WITH THE ISSUE. DEALER INDICATED THAT THEY COULD NOT OBTAIN THAT CODE AND THE TRANSMISSION FLUID WAS OVER FILLED. CAR CONTINUES TO DO THIS ON A WEEKLY SOMETIMES DAILY BASIS OF LOOSING POWER AND WHEN ACCELERATING NOT ALLOWING THE CAR TO GO FASTER AND CAUSING THE RPM'S GO UP AN PAST 8. SEVERAL VISITS TO THE DEALERSHIP ALL THE WHILE THE DEALERSHIP WAS INDICATING THE TRANSMISSION FLUID WAS TOO FULL OR TOO LOW AND NOT THE SENSOR IN THE TRANSMISSION. IN 2014 VEHICLE WAS BACK AND DEALERSHIP FOR SAME ISSUE AND WAS TOLD TO FIND WHAT WAS WRONG SINCE I HAD BEEN GIVEN ONLY ANSWERS OF LOW OR HIGH TRANSMISSION FLUID. DEALERSHIP CALLED AND INDICATED THAT I NEEDED A NEW TRANSMISSION AT NOW 128,000 +/- MILES (ALL HIGHWAY DUE TO DISTANCE TO WORK). I HAD STATED THAT I BROUGHT IT IN WHILE THE DRIVE TRAIN WAS STILL COVERED AND NOW THAT I AM PAST THOSE MILES I NEED A TRANSMISSION. DEALER STATED FOR ME TO DRIVE THE CAR IT WAS NOT DANGEROUS AND TO COME IN WHEN IT WAS DOING IT SO THEY COULD PULL A LIVE CODE AND THEN SEND THE TRANSMISSION BACK TO THE MANUFACTURER FOR THEM TO REPLACE THAT IS WAS A MANUFACTURER DEFECT. CAR CONTINUES TO LOOSE POWER (WHEN GOING UP HILL OR DRIVING AGAINST A 10 MILE AN HOUR WIND) PLACING ANY PASSENGERS IN DANGER SINCE THIS WILL OCCUR DRIVING 70 MILES AN HOUR OR SLOWER AT ANY TIME. NISSAN IS AWARE OF THE CVT ISSUE AND NEED TO REPAIR THE ISSUE FOR SAFETY AND NOT REPAIRING AT 80,000 MILES.

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THE BATTERY WAS DEAD ON TWO OCCASIONS WITHIN 2 WEEKS. THE FIRST TIME IT WAS PARKED IN MY GARAGE AND IT WAS MORNING. THE SECOND TIME IT WAS PARKED AT WORK. I DROVE THE CAR TO PURCHASE GAS AT LUNCH TIME AND WHEN I TRIED TO START IT TO GO HOME AT 4 PM THE CAR WOULD NOT START. AAA CAME AND BOOSTED THE BATTERY AND TIGHTENED THE CONNECTIONS THE FIRST TIME. THE SECOND TIME AAA JUST TIGHTENED THE CONNECTIONS ON THE BATTERY AND THE CAR STARTED. I JUST PURCHASED THIS CAR SO I DON'T KNOW WHAT PROBLEMS THE PREVIOUS OWNER HAD. WHY WOULD THE CONNECTIONS BE LOOSE. I HAVE NEVER HAD THIS PROBLEM BEFORE AND THIS IS MY SIXTH VEHICLE.

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STRONG GAS ODOR IN CAR COMING FROM AIR VENTS FUEL PRESSURE REGULATOR WAS RE TORQUE UNDER A RECALL. NO VISIBLE LEAK GAS ODOR UNDER THE HOOD ALSO.STRONG ODOR UNDER HOOD. NISSAN WILL NOT COVER THEY SAY THEY ALREADY REPAIRED PART ALONE IS$ 800.00 AND WONT EVEN LOOK AT IT WITH OUT CHARGING ME HAD IT INDEPENDENTLY VERIFIED BYE A QUALIFIED MECHANIC.

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TL* THE CONTACT OWNS A 2012 NISSAN JUKE. WHILE THE VEHICLE WAS PARKED, IT FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TOWED TO A DEALER WHERE THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 04/14/16*LJ THE CONSUMER STATED THERE ARE 3 SIMILAR COMPLAINTS ON SAFECAR.GOV WITH THE JUKE. CONSUMER NEVER RECEIVED A RESPONSE TO THE LETTER. CONSUMER SPOKE WITH JUSTIN IN CONSUMER AFFAIRS, WHO ARRANGED FOR TOM OSBORN TO MEET THE CONSUMER AT WESLEY CHAPEL NISSAN. TOM OSBORN SAID HE MADE MINOR ADJUSTMENTS AND 2 DAYS LATER THE CAR WAS DEAD. CONSUMER WENT BACK TO THE DEALER- COULDN'T FIND ANYTHING WRONG WITH IT BUT BRANDON IN SERVICE SAID HE MADE SOME ADJUSTMENTS. DEALER DOESN'T KNOW WHAT'S WRONG WITH THE CAR. CONSUMER HAS EXTENDED WARRANTY. CONSUMER STATED THERE ARE MULTIPLE COMPLAINTS ON OTHER WEBSITES AS WELL FROM CONSUMERS WITH THE SAME PROBLEMS. UPDATED 6/5/18*JB

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I WAS DRIVING DOWN THE ROAD A LADY WENT THROUGH THE STOP SIGN AND I HIT HER PASSENGER SIDE DOOR GOING ABOUT 20-25 MILES AN HOUR. MY CAR WAS SEEN BY ADJUSTER YESTERDAY AND HE TOTALED IT. IT IS STILL SITTING IN LOT I TOLD HIM I WANTED NISSAN TO COME FIND OUT WHY MY AIRBAGS DID NOT DEPLOY.

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THE BATTERY DIES A LOT! CANNOT FIGURE OUT WHY, I HAVE BEEN LEFT STRANDED NUMEROUS TIMES, NOT FUN, SOMETIMES I ONLY LEFT MY CAR FOR HALF HOUR OR SO, I COME BACK AND IT IS DEAD, HAVE TO WAIT FOR AAA OR A FRIEND, THIS HAS BEEN GOING FOR SEVERAL YEARS AND JUST HAPPENED AGAIN TONIGHT

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2012 NISSAN JUKE. CONSUMER WRITES IN REGARDS TO VEHICLE FAILURE TO START PROBLEMS. *SMD THE CONSUMER STATED THE FAILURE HAPPENED OCCASIONALLY. THE ALTERNATOR AND BATTERY WERE DEEMED TO BE GOOD. WHEN THE VEHICLE FAILED TO START, IT INITIALLY MADE AN ELECTRONIC CLICKING NOISES; NOT STARTER MOTOR CLICKING NOISE. THE ENGINE DID NOT TURN AT ALL AND AFTER A COUPLE OF TIMES THE VEHICLE WOULD GO TOTALLY DEAD. UPON BEING JUMP STARTED, THE BATTERY AND ELECTRONICS WERE PERFECTLY FINE. *JB

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NOTICED GASOLINE SMELL IN CAR; SMELL GOT PROGRESSIVELY WORSE. FUEL FOUND LEAKING UNDER CAR. CAR TAKEN TO MECHANIC. MECHANIC INVESTIGATED LEAK AND NISSAN JUKE RECALLS. MECHANIC FOUND FUEL LEAK UNDER INTAKE -SEE RECALL 14V683. NISSAN SAYS NOT COVERED BY RECALL. INTAKE REMOVED AND FOUND THE FUEL PRESSURE SENSOR NOT ADEQUATELY TORQUED. TOUCHED WITH WRENCH AN SPEWED FUEL. THEN TURNED OFF BY HAND. MATCHES THE SYMPTOMS OF THE RECALL EXACTLY.

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MS. ADAS WAS DRIVING HER JUKE IN THE LEFT LANE WHEN A RV IN THE CENTER LANE TO HER RIGHT ATTEMPTED A U-TURN AND CAUSED HER TO STRIKE THE RV. THE VEHICLE WAS TOTALED AND SHE SUSTAINED SERIOUS INJURIES BUT THE AIRBAGS DID NOT DEPLOY.

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TL* THE CONTACT OWNS A 2012 NISSAN JUKE. WHILE DRIVING AT 70 MPH AND ATTEMPTING TO DEPRESS THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AS THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE CONTINUOUSLY VARIABLE TRANSMISSION (CVT) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.

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MY 2012 NISSAN JUKE WOULD NOT ACCELERATE ABOVE 75 MPH, DESPITE THE GAS PEDAL BEING COMPLETELY PRESSED DOWN ("PEDAL TO THE METAL"). A DISTINCT SMELL OF GASOLINE WAS NOTICED IN THE CABIN. I TOOK MY JUKE TO A MECHANIC, WHO SAID THE PROBLEM WAS FUEL LEAKING THROUGH THE FUEL PRESSURE SENSOR. THOUGH THERE IS CURRENTLY A RECALL CAMPAIGN FOR SOME 2012-2014 NISSAN JUKES (REFERENCE NHTSA 14V683000), MY SPECIFIC VIN WAS NOT INCLUDED. I REQUEST THAT THIS RECALL BE INVESTIGATED AND EXPANDED. A FUEL PRESSURE SENSOR IS NOT SOMETHING THAT WOULD BE WITHIN THE EXPECTED REGULAR MAINTENANCE OF ANY VEHICLE, AND IS VERY LIKELY A DEFECT STEMMING FROM MANUFACTURING. COMMUNICATION ATTEMPTS WITH NISSAN NORTH AMERICA HAVE BEEN RATHER DISAPPOINTING. THIS IS A KNOWN ISSUE WITH MANY OF THE NISSAN JUKE VEHICLES, BUT NISSAN NORTH AMERICA IS NOT WILLING TO PROVIDE ANY REPAIRS FOR MY VEHICLE.

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TL* THE CONTACT OWNS A 2012 NISSAN JUKE. WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THERE WAS HESITATION AND THE TRANSMISSION BECAME INOPERABLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FLUID NEEDED TO BE CHANGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

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TL* THE CONTACT OWNS A 2012 NISSAN JUKE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE BATTERY WAS REPLACED; HOWEVER, THE FAILURE RECURRED FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

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FRONT HOOD RATTLE AND MAKE NOISE, WHEN I CALL NISSAN, THEY TOLD ME THAT NORMAL. *TR

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MY 2012 NISSAN JUKE ALL BEGAN ON WEDNESDAY FEBRUARY 25, 2015 WHEN I WAS BEGINNING MY MORNING. I WENT OUT TO START MY CAR, THE SAME WAY I ALWAYS DO BEFORE I LEAVE FOR WORK IN THE MORNINGS. TEN MINUTES LATER WHEN I WALKED OUTSIDE MY CAR WAS NOT RUNNING. I CALLED A LOCAL MECHANIC WHO DOES HOUSE CALLS AND ASKED IF HE COULD COME OVER. HE KNEW ALMOST IMMEDIATELY THAT THE TIMING CHAIN HAD BROKEN. HE CONTINUED TO RUN SOME TESTS AND DIAGNOSTICS AND STATED THAT THERE WAS NO COMPRESSION IN THE VALVES. I JUMPED RIGHT ONLINE ONLY TO FIND OUT TO MY HORROR THAT NISSAN HAD ISSUED A SERVICE CAMPAIGN 6+ MONTHS EARLIER AND I WAS NEVER NOTIFIED. I STILL WAS NOT CONCERNED. I CALLED THE NISSAN 800 NUMBER RIGHT AWAY AND THE LADY THAT WORKED WITH ME WAS EXTREMELY HELPFUL. SHE THEN PUT ME IN CONTACT WITH KOCOUREK NISSAN. WHEN I WAS CONNECTED, I EXPLAINED WHAT WAS GOING TO THE SERVICE CENTER. THE FIRST THING [XXX] INFORMED ME OF WAS THAT IF THERE WAS SLUDGE IN MY OIL, IT WOULD VOID MY WARRANTY. THIS MADE ME EXTREMELY NERVOUS. ONCE MY VEHICLE WAS TOWED TO KOCOUREK NISSAN, HE CALLED ME AGAIN STATING THAT HE HAD NOT EVEN HAD A CHANCE TO LOOK AT IT YET, BUT NEEDED TO CHARGE ME $200.00 TO GET IT ON THE PATH TO DIAGNOSTICS. AGAIN [XXX] WAS INSISTENT ON LETTING ME KNOW IF THERE WAS SLUDGE IN THE OIL/OIL PAN IT WOULD MOST LIKELY VOID MY WARRANTY. AGAIN, A FEELING OF PANIC HITS AS I CAN ALREADY SEE WHERE THIS GOING. WHEN [XXX] CALLS ME BACK THAT EVENING HE STATES THAT SURPRISE, THERE IS SLUDGE IN THE OIL/OIL PAN. BUT HE WAS GOING TO GET EVERYTHING OVER TO NISSAN AND ?FIGHT FOR ME?. ON THURSDAY FEBRUARY 26, 2015 [XXX] CALLS ME AGAIN AND STATES THAT THERE IS TOO MUCH SLUDGE, YOUR WARRANTY IS VOID, AND A NEW ENGINE IS ABOUT $5000.00. THERE IS A TIMING CHAIN THAT BROKE WHILE ENGINE WAS RUNNING. THAT WOULD HAVE JUNKED THAT ENGINE. I HAVE THE OIL CHANGED REGULARLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2012 NISSAN JUKE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE CONTACT WAS UNSURE ABOUT THE PART THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000. UPDATED 6/4/15*CN THE CONSUMER EXPERIENCED THE FAILURE FIVE TIMES. UPDATED 06/11/15*JB

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