What 87 owners told NHTSA about the 2012 Nissan Juke

The contact owns a 2012 Nissan Juke. The contact stated that while driving approximately 30 MPH, the vehicle lost motive power and decelerated to approximately 5 MPH. The accelerator pedal was depressed, but the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the failure was intermittent but recurred at various speeds. The vehicle was towed to two different independent mechanics who were unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 75,000.

NHTSA ODI 11695304

The contact owns a 2012 Nissan Juke. The contact stated that while attempting the start the vehicle, the vehicle failed to respond as intended twice, and then the vehicle turned off independently after the third attempt. An independent mechanic was contacted. The vehicle was taken to the dealer, but was not diagnosed. The vehicle was then taken to an independent mechanic, where it was diagnosed with fuel pressure sensor failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V683000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 106,000.

NHTSA ODI 11679099

It jump time I see that they had issue before I brought it that they replace timming chain before seem that the chain stretched cause it to lose oil flooding out on chain cause it to Jump time this is how much they said it would cost me

NHTSA ODI 11671542

SRS AIRBAG LIGHT FLASHES CONTINUOUSLY. STARTED ABOUT 3 MONTHS AGO (MARCH 2024) TOOK CAR TO REPAIR SHOP, STATED OCS CONTROL UNIT AND PASSENGER OCCUPANT SENSORS NEED TO BE REPLACED. TOOK TO A NISSAN DEALER FOR 2ND OPINION. STATED TODAY THEY WILL REPLACE OCS CONTROL UNIT & PASSENGER OCCUPANT SENSORS. IS THIS SOMETHING THAT COULD BE COVERED BY A RECALL EVENT?

NHTSA ODI 11593387

Timing chain needs replacement however the timing chain was already replaced in 2014 under Nissan recall NTB14-030c campaign P4213. This car has 54,000 miles on it and has been serviced at Nissan dealerships according to the Nissan service schedule. There is no reason for this part to need replacing again after so few miles unless the Nissan part was bad, there is an underlying manufacturing issue with the vehicle or the recall replacement was done incorrectly. Nissan Consumer Affairs refuses to assist because the car is out of warranty.

NHTSA ODI 11558555

I have a 2012 Nissan Juke and every one of the door lock actuators has had to be replaced. The problems started early on, but the door locks intermittently fail when using the key fob or external door button. Using the internal door lock button is more likely to work even when the key fob and external button fail. Because the failures are intermittent, it is hard to get this diagnosed and replaced at the dealerships. I have had to take the car to the dealership many times, pay a $200 diagnostic fee and then sometimes they replace the door actuator and sometimes do not. Over the past 4 years I have replaced 3 of 4 door actuators and will be replacing the 4th door actuator now. I contacted Nissan Consumer Affairs regarding the issue, as it is a known issue, but they refused to assist because the car is no longer under warranty.

NHTSA ODI 11558564

The car smelling of burning and is not safe to drive.

NHTSA ODI 11558081

Sept 2022 i bought my 2012 Nissan Juke from Jeff Wyler’s Nissan King AutoMall. April 23 the left, lower ball joint/axle (drivers side) broke. Needed fixed. Almost $2,000. I specifically asked them to check right sided ball joint/axle. Oh it’s fine. We checked it out and it’s all good. Less than 3 months later-the right sided axle and ball joint broke. It only took over 6 weeks and 3 different places (discount tires, tire discounters and Jeff Wyler’s dealership) to figure out what was wrong with my vehicle at this time. This time it cost me more (but since jeff wylers mechanics fix things and then jack up the price by $800) it actually cost me $1550 to fix it this time.I could have died. On both occasions and now it feels like the backend of my juke is shaking apart. I’m scared to death to drive my vehicle and I’ve told Jeff Wyler I think they sold me an unsafe vehicle and I am now terrified to drive it. But it’s the only car we have in our family and I can’t afford to buy another one. You have no idea as to how terrified I am to drive my car now; especially with that rear end shaking. omg! I’ve never owned a Nissan before and this is my last I have also asked Jeff Wyler’s dealership-wouldn’t this have been caught on their inspection of selling a used car? Wouldn’t the mechanic in April seen signs/symptoms of stress on the right sided ball joint when they looked at it when they fixed the left side? How do things like this get missed? & put MY LIFE IN DANGER as well as every other person on the roads while I drove with broken axles and ball joints? How can they sell vehicles that are not safe? omg! You cannot comprehend the terrified feeling along with anxiety/nausea and just pure terror of driving a vehicle that shakes still and where I’ve had to fix 2 separate massive breakages in the driveway mechanics or frame (idk. The 2nd time it happened; I thought its a bad tire). I am now more religious and spiritual because of this. I now pray several times daily

NHTSA ODI 11546294

I purchased this Nissan 2012 from Hyundai Santa Maria. It has had a problem starting consistently. There are recorded records all over the net. Simply google Nissan Juke Push Button won't start. I have already spent some money trying to figure out the issue. People have been stranded in my car Calling triple A. It drains the batteries which are $250 each. Nissan indicates that the remote keyless entry that stalls in the accesory mode. It has been 10 yrs an people are having to dump their cars. Mine I pay $224 a month an 11k loan for it to sit in my driveway. It is a danger as if the car cannot be started in a hazardous situation then someone will die. The contact stated that Nissan has not offered any assistance so far. The contact was informed by Nissan that their vehicle does not apply to the recall and recommended that they pay for diagnostic testing.

NHTSA ODI 11542425

Belt in the engine snapped made the car overheat leak oil and radiator fluid. Mechanic said there was a recal for this issue.

NHTSA ODI 11532467

The timing chain exploded as noted in the service bulletin: https://static.nhtsa.gov/odi/tsbs/2015/SB-10055923-4231.pdf Nissan is claiming that this model/VIN is not covered under this bulletin when it clearly is.

NHTSA ODI 11515740

2012 NISSAN JUKE. CONSUMER WRITES IN REGARD TO LOSS OF MOTIVE POWER WHILE DRIVING. THE CONSUMER IS REQUESTING NISSAN TO REVIEW THE CASE AND BE REIMBURSED OR COMPENSATED FOR THE DAMAGES OF THE VEHICLE.

NHTSA ODI 11490729

The contact owns a 2012 Nissan Juke. The contact stated that the vehicle was leaking fuel. There was an abnormal odor of fuel detected. The vehicle was taken to the local dealer where it was diagnosed that the sensor needed to be tightened and the fuel pressure sensor needed to be replaced. The vehicle was repaired but the failure recurred. The vehicle was taken to an independent mechanic who informed him that the fuel pressure sensor needed to be replaced. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 82,000.

NHTSA ODI 11471851

Recently a strong gas smell in cabin after starting engine for the third time. After noticing the smell of gasoline a faulty fuel pressure sensor was serviced 12/2/2015. No charge at Puente Hills Nissan. Smell of gasoline again. $782.56 paid to Cerritos Nissan on 1/25/19. Although 2012 Nissan Jukes had a factory recall due to gasoline smell, I was told that my VIN number was not included.

NHTSA ODI 11470111

The contact owns a 2012 Nissan Juke. The contact stated that while driving approximately 60 MPH, a popping noise was heard coming from the front of the vehicle before the vehicle would no longer accelerate and began to decelerate. After stopping to inspect the vehicle, it was discovered that engine oil had leaked from the engine. The vehicle was towed to the local dealer who diagnosed that the timing chain had failed causing damage to the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage 146,000.

NHTSA ODI 11463479

The contact owns a 2012 Nissan Juke. The contact stated while the vehicle was parked in a parking lot overnight, the next day she noticed the air bag had deployed. The vehicle was towed to an Independent mechanic but was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.

NHTSA ODI 11463525

I’m having problems with 2012 Nissan Juke CVT Transmission. The dash light turned on “SERVICE ENGINE SOON”. Should I take to a Nissan Dealership. Thant you

NHTSA ODI 11463261

Timing Chain: National Consumers reported my vehicle replaced the timing chain in 2018 prior to my ownership. Now it has failed again to the tune of $3K at 88K miles. The Nissan Dealership will only guarantee warranty for 1yr or 12k miles which seems sub par. How can a voluntary recall on the timing chain only be effective up to 2014 when obviously it seems to be a problem with the whole engine design. I will not drop $3k every 3-4 years to replace a part that should last longer than a belt or at the minimum of 120k miles if not the life of the car. I’m asking the National Consumers hotline to open another recall on this lemon. The additional issues are the car not starting, after replacing 2 good batteries within 2 years, an independent mechanic replace a relay between the brake and the ignition and it has worked ever since. Crossing my fingers… Also notable is the rinki-dink hood latch that quivers at high speeds. I often wonder when my hood will fly up into my windshield.

NHTSA ODI 11435788

WHILE ON THE 405 FREEWAY I SUDDENLY LOST CAR SPEED. I WAS FLOORING THE GAS BUT THE CAR BARELY MOVED. [] SHAKEN UP AND SCARED. [] SUGGESTED I PUT ON THE CAR HAZARD LIGHTS AND PULL OFF TO THE SHOULDER. I SEARCHED THE INTERNET AND FOUND THAT THE NISSAN JUKE TRANSMISSION MUST HAVE BEEN OVERHEATING SO IT SHUT DOWN. [] WAITED ABOUT 30 MINUTES AND WAS ABLE TO START MY NISSAN JUKE AND DROVE TO []'S PLACE. I ALSO CALLED AAA TO MAKE SURE IT WASN'T A PROBLEM. WENT TO TRANSMISSION SERVICE, ERROR CODES WERE READ P0744(TCC FAULT) AND P0826(MANUAL MOD E SWITCH) PRESENT, INTERNAL TRANSMISSION FAILURE. HAD TRANSMISSION REPLACED. CONTACTED NISSAN AND THEY REFUSE TO REIMBURSE THE FEE. "> CASE # [XXX] > > DEAR [], > > THANK YOU FOR ALLOWING US AN OPPORTUNITY TO REVIEW YOUR CONCERNS REGARDING YOUR 2012 NISSAN JUKE. > > AS A COMPANY INTERESTED IN WINNING LIFETIME CUSTOMERS, NISSAN REGRETS ANY INCONVENIENCE YOU MAY HAVE EXPERIENCED, AND WE APPRECIATE YOU TAKING THE TIME TO CONTACT US REGARDING THE SITUATION. > > NISSAN CAREFULLY CONSIDERED YOUR REQUEST AND REVIEWED ALL AVAILABLE FACTS PERTAINING TO YOUR SPECIFIC SITUATION. AFTER THIS THOROUGH REVIEW, NISSAN DETERMINED THAT WE ARE UNABLE TO OFFER FINANCIAL ASSISTANCE WITH THE REPAIR OF THE TRANSMISSION DUE TO THE VEHICLE BEING OUTSIDE OF YOUR POWERTRAIN WARRANTY. > > > > WE REALIZE THIS MAY NOT BE THE ANSWER YOU WERE LOOKING FOR, HOWEVER WE HOPE THAT YOU UNDERSTAND OUR POSITION. IF YOU HAVE ANY FURTHER COMMENTS OR CONCERNS, PLEASE FEEL FREE TO CONTACT US DIRECTLY AT [XXX] AND REFERENCE YOUR CASE #[XXX]. > > THANK YOU AGAIN FOR TAKING THE TIME TO CONTACT US. > > SINCERELY, > NISSAN " INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11394394

EVERY TWO (2) YEARS ONE OF THE HOSES ON THE AIR CONDITIONING SYSTEM BURSTS DUE TO EXCESSIVE PRESSURE AND SPEWS THE CONTENTS OF THE SYSTEM ALL OVER THE ENGINE COMPARTMENT. WHEN THE HOSE BURST, IT CAUSES THE ENGINE TO STUMBLE AND HESITATE AS WELL AS CAUSING SMOKE TO COME FROM THE ENGINE COMPARTMENT. WE HAVE HAD THE REPAIRS DONE MULTIPLE TIMES AT THE LOCAL NISSAN DEALER

NHTSA ODI 11365432

P4213 JUKE F15 TIMMING CHAIN UPDATE NTB14-030, NISSAN LAUNCHED THIS VOLUNTARY SERVICE CAMPAIGN ON APRIL 25, 2014 ON CERTAIN 2011-2013 NISSAN JUKE VEHICLES TO OFFER CUSTOMERS THE OPPORTUNITY TO REPLACE THE TIMING CHAIN, CHAIN GUIDES, AND CRANK SPROCKET AT NO CHARGE TO THE CUSTOMER FOR PARTS AND LABOR. ON NOVEMBER 26, 2014 I TOOK MY 2012 JUKE TO TEMECULA NISSAN WHERE ON NOVEMBER 26, 2014 WAS TAKEN FOR SAID RECALL, AFTER 2 YEARS OF DRIVING MY CAR A SOFT CLACKING SOUND STARTED TO WHICH ON ONE OF THE OIL CHANGE ROUTINE I ASKED TEMECULA NISSAN SERVICE REPAIR PERSON TO CHECK AND HE DISMISSED IT AS NORMAL NO PROBLEM. FAST FORWARD TO AUGUST 2020, THE CLACKING SOUND IS LOUDER AND MY MOTOR IS NOT RESPONDING WHEN ACCELERATING. I ONCE AGAIN ON SEPTEMBER 3, 2020 TOOK MY CAR TO TEMECULA NISSAN FOR A DIAGNOSTIC TO REVEAL THAT IT IS IN FACT THE TIMING CHAIN WHICH IS CAUSING THE PROBLEMS AND HAS AFFECTED CAMSHAFTS AMONG OTHER THINGS THAT WILL AMOUNT TO A TOTAL OF $1,400.00 JUST TO BE ABLE TO OPEN THE MOTOR AND SEE THE EXTENT OF THE DAMAGE CAUSED BY THE FAULTY TIMING CHAIN, NOT INCLUDE TOTAL REPARATION OF THE PROBLEM. WHEN I BROUGHT UP THE 2014 TIMING CHAIN RECALL, AT FIRST THEY DID NOT HAD ANY RECORD OF RECALLS FOR A TIMING CHAIN ON MY CAR, TO WHAT I CLAIM TO HAVE PROVE OF IT, THE SERVICE TECHNICIAN DISMISSED IT AS AN EXPIRE WARRANTY ISSUE THAT WAS FIXED FOR FREE BUT CURRENTLY OUT OF WARRANTY, I RESPONDED THAT THAT WAS NOT A WARRANTY ISSUE BUT A DEFECTIVE PART RECALL, HE INSISTED THAT REGARDLESS OF BEING A RECALL ISSUE IT WAS ONCE REPAIRED AND THAT WAS IT. NOW I AM LEFT WITH AN AUTO THAT WAS PERHAPS NEVER FIXED AND WITH A LONGSTANDING RECALL PROBLEM THAT PERSIST. THE TIMING CHAIN CAUSES MY CAR TO NOT RESPOND WHEN THE ACCELERATION PEDAL IS PRESSED ON EITHER ON A FREEWAY OR ANY INTERSECTION PUTTING MY SAFETY AND MY FAMILY SAFETY AT RISK.

NHTSA ODI 11353066

AIR BAG LIGHT FLASHES ALL THE TIME. CAR HAS ONLY70K MILES. AUTO SHOP SAYS BAGS WON'T WORK. SENSORS IN PASSENGER SEAT BAD. COST $1800 TO REPAIR. NO REPLY AFTER NUMEROUS TRY TO NISSAN 0. *TR

NHTSA ODI 11330121

TL* THE CONTACT OWNS A 2012 NISSAN JUKE. THE CONTACT STATED THAT THE SUNROOF SHATTERED WITHOUT IMPACT WHILE DRIVING. THE CONTACT STATED THAT THE FRONT PASSENGER SUSTAINED INJURIES TO THE HEAD DUE TO THE GLASS FALLING HOWEVER MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT CALLED FRED HAAS NISSAN (24202 TOMBALL PKWY, TOMBALL, TX 77375) AND INFORMED THEM OF THE FAILURE. THE DEALER STATED THAT THEY W0ULD NOT SERVICE THE VEHICLE BECAUSE IT WAS NOT INCLUDED IN A RECALL AND ALSO WOULD NOT HONOR THE EXTENDED WARRANTY FOR THE REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 47,660.

NHTSA ODI 11320678

IM DRIVING HOME FROM WORK AND I STOPPED AT A LIGHT WHILE WAITING THE CAR JERKS AND SERVICE ENGINE LIGHT COMES ON SO I CHECK OIL WHICH IT DID NEED A OIL CHANGE SO AFTER GETTI H THE OIL CHANGE I NOTICE MY ACCELERATION WAS SLOW AND THE CAR STARTED MAKING LIKE A YOU CAR SOUND SO I TAKE MY FOOT OFF THE GAS AND PRESS AGAIN AND IT STARTED TO PICK UP SPEED OUT STILL SLOWLY

NHTSA ODI 11297900

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NHTSA ODI 11270182