Home · 2012 Ford Edge · Complaints

What 1,129 owners told NHTSA about the 2012 Ford Edge

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,129)Crash / fire / injury (33)Electrical system (460)Brakes (272)Body & structure (168)Lights (84)Engine (59)Fuel system (47)Transmission & drivetrain (46)Latches & locks (39)Electronic Stability Control (esc) (28)Steering (16)

168 of 1,129 complaints match · Body & structure · clear filters · page 2 of 7

Feb 22, 2017LightsBody & structure

DOOR LATCH WON'T CLOSE. SHOWS THAT DOOR IS AJAR AND THE LIGHTS ON INSIDE WON'T GO OFF BECAUSE THE DOOR LOOKS AS IF IT'S OPEN. IT HAPPENS EACH TIME THE DRIVERS SIDE DOOR IS OPENED. THIS HAS BEEN HAPPENING FOR A FEW YEARS. IN 2014, I THOUGHT FORD HAD FIXED THE ISSUE AND I FOUND OUT TODAY THAT THEY ONLY CLEANED IT. HAVING TO PAY $588 FOR A NEW DOOR LATCH ISN'T GOOD ESPECIALLY WHEN THERE WAS A RECALL FOR SEVERAL FORD VEHICLES REGARDING THIS ISSUE.

NHTSA ODI 10956228

Feb 19, 2017Body & structure

DOOR AJAR SENSOR IS CONTINUOUSLY COMING ON WHEN DOOR IS CLOSED,INTERIOR LIGHTS COMING ON AND NIGHT, BLINDING DRIVER. LIGHT COMES ON WHILE DRIVING.

NHTSA ODI 10955532

Feb 8, 2017Electrical systemLightsBody & structure

REAR DRIVER SIDE DOOR AJAR LIGHT WILL NOT TURN OFF, HAVE DRAINED 2 CAR BATTERIES, THE ALARM GOES OFF AT RANDOM AND THE INTERIOR DOME LIGHT STAYS ON. HAD TO PULL CABIN LIGHTING FUSE TO STOP BATTERY FROM DRAINING. THE INDICATION IS CONSTANTLY ON THERE IS NO WAY TO TELL IN DOOR IS ACTUALLY AJAR OR NOT.

NHTSA ODI 10950405

Jan 12, 2017Electrical systemBody & structure

DOOR AJAR SENSOR FAILED AND SAYS DOORS ARE OPEN WHEN THEY ARE LATCHED. YOU ARE NOT ABLE TO LOCK THE DOORS WHEN DRIVING WITH THIS ALARM. *TR

NHTSA ODI 10944949

Dec 29, 2016Body & structure

FORD EDGE LEFT REAR DOOR LATCH FAILING. THE LATCH SENSOR RANDOMLY FAULTS AND IT'S UNCLEAR IF THE DOOR IS PROPERLY LATCHED OR NOT. THE ALARM WILL SOUND RANDOMLY AS THE SENSOR FAILS WHILE THE CAR IS LOCKED. THIS COULD CAUSE A SITUATION WHERE THE DOOR IS NOT PROPERLY CLOSED BUT THE SENSOR SAYS IT IS. PASSENGERS IN THE CAR COULD BE EJECTED. LATCH FAULTS WHEN STATIONARY OR IN MOTION.

NHTSA ODI 10938456

Dec 29, 2016Body & structure

DRIVERS DOOR WILL NOT LOCK, ICON ON DASH SAYS "DRIVERS DOOR ADJAR"' WHEN THE VEHICLE IS IN MOTION. WHEN STOPPED, EVEN MOMENTARILY THE "SHIFT TO PARK" LOGO APPEARS, AND A CHIME SOUNDS. UNABLE TO LOCK THE VEHICLE WHEN PARKED AS THE FACTORY ALARM STARTS SOUNDING DEPENDING ON THE OUTSIDE TEMPERATURE.

NHTSA ODI 10938508

Dec 17, 2016Body & structure

DRIVERS SIDE DOOR LATCH WHICH HAS SENSOR, BUILT IN, TO NOTIFY COMPUTER THE DOOR IS CLOSED WORKS ONLY INTERMITENLY. REPAIRED UNDER WARRANTY, THEN LUBERCATED AND ADJUSTED AFTER 36,000 MILE WARRANTY EXPIRED. EACH REPAIR ONLY LASTED A FEW MONTHS. STILL HAVING PROBLEM. SHOWS DOOR AJAR AT ALMOST EVERY STOP WITH ANNOYING AND DISTRACTING ALARM DING. LEAVES MESSAGE ON INSTUREMENT PANEL, BLOCKING OTHER VITAL READINGS AND POSSIBLE ALERTS UNTIL ACKNOWLEDGED(TEMP GUAGE, ECT.). LEAVES INTERIOR LIGHTS ON CAUSING BATTERY DRAIN AND BEING STRANDED BY DEAD BATTERY. WILL NOT LOCK OR UNLOCK WITH KEY PAD. THIS HAPPENS DAILY. FIRST REPAIR BACK IN 2014.

NHTSA ODI 10935973

Dec 8, 2016Body & structureLatches & locks

THE DRIVER'S SIDE DOOR LATCH IS BROKEN, SO THE DOOR AJAR INDICATOR LIGHT STAYS ON, THE LIGHTS STAY ON, AND IT'S GENERALLY UNSAFE TO HAVE THE DOOR NOT SECURED WHILE DRIVING. *TR

NHTSA ODI 10933818

Dec 2, 2016Electrical systemLightsBody & structure

DOOR AJAR SENSORS/LIGHT DOESN'T INDICATE WHEN DOORS ARE CLOSED, AND WILL COME ON FOR NO REASON WHEN VEHICLE IS DRIVING. THIS CAUSES THE INTERIOR LIGHTS TO ILLUMINATE AND DOORS UNLOCK/UNABLE TO LOCK. VERY DANGEROUS AT NIGHT OR WHEN I DRIVE WITH CHILDREN IN THE CAR. *TR

NHTSA ODI 10929565

Nov 16, 2016Electrical systemLightsBody & structure

DRIVER DOOR AJAR LIGHT REMAINS ON AT ALL TIMES, NOT SURE IF DOOR IS CLOSED ALL OF THE WAY OR NOT, DOME LIGHTS REMAIN ON AS WELL. THIS HAPPENS WHILE PARKED WHETHER KEYS ARE IN THE IGNITION OR NOT AND ALSO WHILE DRIVING.

NHTSA ODI 10926508

Nov 14, 2016Body & structure

THE DRIVERS' DOOR LATCH IS NOT WORKING PROPERLY. THE DOOR AJAR ALARM IS DISPLAYED ON THE DASHBOARD -AND THE INTERIOR LIGHTS WILL NOT TURN OFF. IT HAS CAUSED A DRAINED BATTERY AND DECREASED VISIBILITY AT NIGHT -DUE TO GLARE FROM INTERIOR LIGHTS ON WINDSHIELD. I AM ALSO NOT SURE IF THE DOOR IS ACTUALLY PROPERLY LATCHED-AND IF IT WILL OPEN WHILE IN MOTION. I TALKED TO MY DEALER AND WAS TOLD IT WOULD COST $400+ TO REPLACE THE LATCH..WHICH I DO NOT THINK IT JUST -WHEN THE CAR IS SO NEW.

NHTSA ODI 10926051

Nov 14, 2016Body & structure

MY DRIVER SIDE DOOR LATCH IS DEFECTIVE. THE SENSOR IS SHOWING THAT THE DOOR IS OPEN WHEN THE DOOR IS ACTUALLY CLOSED. THIS CAUSES MY INTERIOR LIGHTS TO REMAIN ON AND IT EVENTUALLY DRAINS MY BATTERY.

NHTSA ODI 10925727

Nov 2, 2016Body & structure

SOMETHING HAS HAPPENED TO THE PASSENGER DOOR/DOOR LATCH. WHEN FULLY CLOSED, A MESSAGE APPEARS ON THE INSTRUMENT CLUSTER STATING "PASSENGER DOOR AJAR". NOW, WHEN THE VEHICLE IS IN MOTION, THE DOORS CANNOT BE LOCKED. IF YOU TRY TO LOCK THEM, THEY UNLOCK AUTOMATICALLY. DEALER WON'T FIX AS IT IS OUT OF WARRANTY.

NHTSA ODI 10923718

Oct 19, 2016Body & structure

DOOR AJAR WARNING COMES ON WHEN DOOR IS CLOSED. DOORS WON'T LOCK, LIGHTS STAY ON. THE DOOR DOESN'T SEEM TO BE OPEN, BUT I AM CONCERNED THAT IT MIGHT OPEN WHILE DRIVING. THE DOORS NOT LOCKING AND LIGHTS REMAINING ON ARE SAFETY CONCERNS WHEN I AM DRIVING. THIS STARTED HAPPENING A FEW MONTHS AGO, AND CONTINUES TO OCCUR EVERY FEW DAYS. *TR

NHTSA ODI 10917278

Oct 18, 2016Body & structure

REAR LEFT DOOR AJAR OPEN ALARM DON'T DOES EVEN WHEN THE DOOR IS CLOSED. IT RANDOMLY WORKS AND CAUSE CENTRE LOCK NOT LOCKED AUTOMATICALLY! PLEASE HELP ME TO KEEP MY KIDS SAVE. THANKS

NHTSA ODI 10916705

Oct 15, 2016Electrical systemBody & structure

"DOOR AJAR" SENSOR BEGAN APPEARING ON DASHBOARD SPORADICALLY FOR 1 MONTH. ALL DOORS WERE CLOSED PER NORMAL, DOOR LOCKS WERE NEGATIVE FUNCTION WHILE SENSOR ACTIVE AND VEHICLE WAS EITHER PARKED OR MOVING. AFTER 1 MONTH, SENSOR WAS ON PERMANENTLY. DOOR LATCH/S RR'D AT FORD DEALERSHIP WHERE THIS USED CPO EDGE WAS PURCHASED 13 MONTHS PRIOR. COST OF REPAIR: $540. SERVICE MANAGER HAS ADVISED ME THAT IN THE EVENT OF A RECALL FOR THIS ISSUE, I WILL BE REIMBURSED THE ENTIRE AMOUNT BY FORD. YEAH...RIGHT!

NHTSA ODI 10916268

Oct 15, 2016Electrical systemBody & structure

DRIVER SIDE DOOR AJAR WARNING LIGHT AND MESSAGE DISPLAYED AFTER ENTERING OR EXITING THE VEHICLE EVEN THOUGH THE DOOR IS SHUT. PROBLEM OCCURS INTERMITTENTLY, SEEMINGLY MORE OFTEN WHEN OUTSIDE TEMPERATURES REACH ABOVE 70 DEGREES. ATTEMPTS TO OPEN AND SHUT THE DOOR MULTIPLE TIMES OFTEN DOES NOT RESOLVE THE ISSUE. WHEN ISSUE OCCURS THE DOORS DO NOT LOCK AUTOMATICALLY WHEN THE VEHICLE BEGINS MOVING, INTERIOR LIGHTS REMAIN ON. OCCURS WHEN STARTING TO DRIVE THE VEHICLE OR WHEN PARKING. IF PARKING, WHEN THE KEY FOB "LOCK" BUTTON IS PUSHED THE HORN HONKS TWICE RATHER THAN THE NORMAL SINGLE HONK, INDICATING THAT THE SECURITY ALARM IS NOT ACTIVATED. PROBLEM OCCURRED WITHIN THE FIRST 10K MILES AND WAS FIXED BY FORD DEALERSHIP UNDER WARRANTY. PROBLEM STARTED TO OCCUR AGAIN AROUND 35K MILES (JAN 2016).

NHTSA ODI 10916284

Oct 15, 2016Body & structure

WHEN DOOR IS COMPLETELY CLOSED.. DRIVER DOOR AJAR AWARENESS SIGNAL AND ALARM GOES OFF AND CONTINUOUSLY REPEATS AND INTERIOR LIGHT STAYS ON.

NHTSA ODI 10916292

Oct 5, 2016Electrical systemBody & structure

SOON AFTER PURCHASING A USED 2012 EDGE, THE OPEN DOOR LIGHT ON THE DASH CAME ON AND WOULD NOT GO OFF. ALL DOORS WERE CLOSED. ALSO THE DOORS WOULD NOT LOCK WHEN THE LIGHT CAME ON WHICH BECAME A SAFETY HAZARD PARTICULARLY WHEN TRANSPORTING CHILDREN. BROUGHT IT TO MY MECHANIC AND HE SAID THE DOOR LATCH AND LIGHT SWITCH WAS ONE MODULE AND THAT IT HAD TO BE REPLACED TO THE TUNE OF ABOUT $500. ONCE REPLACED THE PROBLEM WAS SOLVED. LOOKING ONLINE, THIS IS A REALLY COMMON PROBLEM. I FEEL ITS A DEFECT THAT SHOULD BE RECALLED AND REPLACED!

NHTSA ODI 10914049

Oct 4, 2016Body & structure

THE DRIVER SIDE DOOR AJAR LIGHT STAYS ON WHEN THE DOOR IS ACTUALLY CLOSED, CAUSING THE INTERIOR LIGHTS TO STAY ON. HAD THE SWITCH CLEANED AT A FORD DEALER A YEAR AGO AND NOW STARTED TO DO THE SAME THING.

NHTSA ODI 10913796

Oct 3, 2016Electrical systemBody & structure

DRIVERS SIDE DOOR AJAR LIGHT STAYS ON THE WHOLE TIME DURING DRIVING CONDITIONS ON MY 2012 FORD EDGE, THE DOME LIGHT ALSO STAYS ON MAKING IT VERY DIFFICULT TO DRIVE THE CAR IN THE NIGHT TIME. WHEN PARKED THE DOME LIGHTS STAY ON DURING THIS PERIOD ALSO. THIS STARTED HAPPENING ON A FULLTIME BASIS IN SEPT 2016

NHTSA ODI 10911187

Oct 3, 2016Body & structure

THE DOOR LATCH FOR THE DRIVER SIDE DOOR DOES NOT LATCH PROPERLY. MAJORITY OF THE TIME IT WILL CONTINUE TO SAY DOOR AJAR NO MATTER HOW MANY TIMES YOU TRY TO REOPEN AND CLOSE THE DOOR. CAN BE WORRISOME NOT KNOWING IF THE DOOR IS FULLY CLOSED. THIS JUST RANDOMLY STARTED HAPPENING.

NHTSA ODI 10911284

Oct 3, 2016Body & structure

DRIVER'S DOOR AJAR WARNING LIGHT STAYS ON, DOORS WILL NOT LOCK, INTERIOR LIGHT STAYS ON

NHTSA ODI 10911355

Oct 3, 2016Body & structure

THE DRIVER SIDE DOOR DOES NOT ALWAYS REGISTER AS CLOSED. WHILE DRIVING AT SPEED WITH THE DOOR SECURELY CLOSED IT WILL DISPLAY WARNINGS ON THE DASH, UNLOCK ALL DOORS (INCLUDING REAR DOORS WITH MY CHILDREN IN THE BACKSEATS) AND TURN ON THE DOME LIGHTS. THIS HAS HAPPENED WHEN STARTING THE CAR, WHILE TRAVELING AND WHEN PARKED AND IDLING. IT ALSO MEANS THAT I CANNOT LOCK MY DOORS WHEN I LEAVE IT PARKED. IT CAUSES INTERIOR AND EXTERIOR LIGHTS TO REMAIN LIT WHEN CAR IS OFF AND DRAIN THE BATTERY. I AM CONCERNED FOR THE SAFETY OF ME AND MY FAMILY AS WELL AS THE SECURITY OF MY VEHICLE.

NHTSA ODI 10911383

Sep 26, 2016Electrical systemBody & structure

TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE ACCELERATING FROM A STOP, THE DOOR AJAR WARNING INDICATOR ILLUMINATED FOR THE DRIVER'S SIDE DOOR. THE CONTACT ALSO STATED THAT THE DOORS WOULD NOT LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS INFORMED THAT THERE WAS NO WARRANTY AND THE REPAIR WOULD BE AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.

NHTSA ODI 10909647

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Ford Edge verdict →