What 632 owners told NHTSA about the 2012 Chrysler Town And Country

WHILE DRIVING ON SEVERAL OCCASIONS VAN WOULD STALL OUT WHILE DRIVING BUT WOULDN'T HAVE TO RESTART. HAD ENGINE CODE P0302 DIAGNOSED BOTH AT ADVANCE AND DEALERSHIP. AFTER FURTHER COMBUSTION CHECK BOTH LEFT AND RIGHT CYLINDER HEADS NEEDED REBUILT TO INCLUDE CRANKSHAFTS, ROCKER ARMS, AND GASKETS. NEW ENGINE COOLER INSTALLED DUE TO FAILURE OF PART LEAKING. CONTACTED CHRYSLER CUSTOMER CARE FOR ASSISTANCE DUE TO VAN NO LONGER UNDER WARRANTY AND RIGHT CYLINDER HEAD WAS ALREADY REPAIRED 60,000 MILES PRIOR. RECEIVED NO HELP. LEFT CYLINDER HEAD WAS COVERED UNDER AN EXTENDED WARRANTY. COST 1250. PLUS RENTAL CARS.

NHTSA ODI 11173780

ON JANUARY 30TH, 2019 I WAS DRIVING ON THE HIGHWAY GOING 70 MPH AT 630PM WHEN MY HEADLIGHTS TURNED OFF. I PULLED INTO A PARKING LOT AND TURNED THE HEADLIGHT KNOB FROM AUTO TO MANUAL AND MANUAL WORKED BUT AUTO DID NOT. I LET THE CAR SIT WHILE I WAS AT MY SON'S DOCTOR'S APPOINTMENT. WHEN WE CAME OUT AND I STARTED THE CAR, THE HEADLIGHTS IN AUTO POSITION WORKED WHILE DRIVING BACK HOME UNTIL I WAS ABOUT 10 MINUTES AWAY FROM MY HOUSE AND IN THE CITY. THE NEXT DAY WHILE DRIVING TO WORK AT 715 AM, THE AUTO LIGHTS TURNED OFF AGAIN THEN BACK ON THEN BACK OFF AGAIN. WHEN HEADING TO THE STORE THAT EVENING, THEY CUT OFF AGAIN. THE DASH LIGHT TO SHOW LIGHTS WERE ON TURNED OFF AS WELL. THIS IS VERY DANGEROUS AND A SAFETY HAZARD FOR ALL VEHICALS ON THE ROAD.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALLEN SAMUELS CHRYSLER DODGE JEEP RAM (620-860-4002, LOCATED AT 1421 E 30TH AVE, HUTCHINSON, KS 67502) WHERE IT WAS DIAGNOSED THAT THE TIPTON BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 130,000.

NHTSA ODI 11172171

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,956.

NHTSA ODI 11170624

WHILE DRIVING MY IGNITION "TURNS OFF", OFTEN WHEN I HIT A BUMP. IT IS AS IF I TURN OFF THE IGNITION AND REMOVED THE KEY. THEY ENTIRE DASH READOUT GOES BLANK. I HAVE FOUND THAT IF I PRESS THE KEY IN IT WILL SOMETIMES COME BACK ON BUT I STILL MUST SHIFT TO NEUTRAL AND TURN THE KEY TO START. THIS SEEMS VERY DANGEROUS AS IT HAS HAPPENED MANY TIMES WHILE DRIVING IN EXCESS OF 55 MPH. ONE TIME I ACCIDENTLY SHIFTED BEYOND NEUTRAL INTO PARK! I BELIEVE THAT CHRYSLER HAD A RECALL ON THIS PROBLEM IN THE TWO PRIOR YEAR MODELS AND I BELIEVE IT SHOULD BE EXTENDED TO THE 2012 MODEL. THIS HAS HAPPENED DOZENS OF TIMES, THE LAST TIME BEING YESTERDAY.

NHTSA ODI 11169984

OUR TOWN & COUNTRY TURNS OFF WHILE DRIVING. SOON AFTER IT HAS BEEN TURNED ON. IT HAS HAPPENED AT LOW SPEEDS AND WHILE AT A STOP. ONCE IT SHUTS OFF, IT WON'T RESTART UNTIL SITTING FOR SEVERAL HOURS. BOTH OUR LOCAL CAR MECHANIC AND THE CHRYSLER DEALERSHIP HAVE INSPECTED THE CAR AND CAN'T FIND ANYTHING WRONG. NO ERROR CODES SHOW UP. THANKFULLY IT HAS ONLY HAPPENED WHILE I'VE BEEN IN RELATIVELY SAFE SITUATIONS, LIKE PARKING LOTS OR BACKING OUT OF MY GARAGE. BUT THE SAFETY CONCERNS ARE HUGE, IF THIS HAPPENS IN AN INTERSECTION OR HIGHWAY. THERE WAS A FORMAL INVESTIGATION DONE IN 2014 WITH REGARDS TO THE TIMP, OF WHICH THE TOWN AND COUNTRY WAS ULTIMATELY NOT INCLUDED. ATTCHED ARE REPAIR INVOICES FROM BOTH OUR MECHANIC AND FROM THE CHRYSLER DEALERSHIP.

NHTSA ODI 11165686

MY CAR WAS WORKING FINE BEFORE THE THE INCIDENT THAT I HAD WAS IN THE FAMILY DOLLAR I WAS AS DOING SOME SHOPPING WHEN I WAS DONE I WENT TO MY CAR I PUT THE KEY IN THE IGNITION ON AND I TURN THE CAR THERE WAS NO SOUND OR ANY POWER SO I CALL THE TOWING COMPANY TO TAKE THE CAR TO MY HOUSE WHEN I REACH MY HOUSE AND CALL A FRIEND THAT HE IS A MECHANIC TO CHECK ON MY CAR AND HE TOLD ME THAT THE BATTERY OF THE CAR WAS DRAIN SO I TOOK THE BATTERY OUT AND TOOK IT TO CLOSES AUTOZONE HWY 27 HAINES CITY FL I TOOK MY OLD BATTERY TO THE AUTOZONE BUT THE NEW BATTERY WAS GOING TO COST ME ROUND 230 DOLLARS I HAD NO OTHER CHOICE THAT TO BUY IT THEN I WENT BACK HOME MY FRIEND THE MECHANIC PUT THE NEW BATTERY IN DROVE THE CAR TO THE SAME AUTOZONE THE SAME DAY TO DO A QUICK CHECK UP ON THE ALTERNATOR SO THEY DID THE CHECK UP AND THE ALTERNATOR WAS GOING BAD ALSO SO I BOUGHT A NEW ALTERNATOR THAT COST ME 170 DOLLARS HAVING THIS PROBLEM WITH ALMOST A BRAND NEW CAR IT GOT ME UPSET I NEVER WENT TO THE DEALER TO COMPLAIN SO 2 WEEKS PASS COMING OUT FROM MY HOUSE I TURN THE IGNITION AND THE CAR DIDN'T WANNA START SO I ASK ONE OF MY NEIGHBORS TO DO A QUICK BATTERY JUMP WHEN SO I TOOK MY CAR TO THE AUTOZONE SINCE I HAVE WARRANTY ON THE 2 ITEMS THEY HAVE ME NEW ALTERNATOR AND BATTERY AGAIN I TOOK IT TO THE MECHANIC AND MORE MONEY TO SPEND ALSO THE MECHANIC TOLD ME THAT IT MIGHT HAVE SOME ELECTRICAL ISSUES INSIDE THE CAR SO THE MECHANIC REPLACE AGAIN THE ALTERNATOR AND BATTERY NOW THE CAR IS RUNNING GOOD FOR NOW A WEEK PASS AND LEAVING HOME WENT INTO MY CAR TRY TO START MY CAR AND IT TOOK A WHILE TO START IT SOUND IT LIKE A CHOKE IT TOOK ME ALMOST 5 TIMES BEFORE THE CAR STARTS SO I TOOK THE CAR TO THE MECHANIC AND THE MECHANIC TOLD ME THAT THE FUEL PUMP IS GOING BAD AND IT NEEDED TO BE REPLACE I SPEND ALMOST 400 FOR 2 THINGS NOW I GOT TO SPEND MORE MONEY FOR A FUEL PUMP THIS IS NONSENSE.

NHTSA ODI 11162838

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BACKUP CAMERA FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO DEDARD BROTHERS CHRYSLER JEEP DODGE (452 S STATE RD, CHESHIRE, MA 01225, 413-743-0014) WHERE IT WAS DIAGNOSED THAT THE CAMERA HARNESS HAD FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000. *TT DEALER STATED BLIND SPOT MOTORS AND HARNESS CORRODED.*JB

NHTSA ODI 11161380

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 25-30 MPH, THE CONTACT HEARD AN ABNORMAL KNOCKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A CONNECTING ROD FAILURE IN THE LOWER ENGINE. THE CONTACT STATED THAT THE ENGINE WAS BEING REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V487000 (ENGINE AND ENGINE COOLING). THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TT CONSUMER STATED ENGINE WAS REPLACED. *JB

NHTSA ODI 11156559

VAN HAS BEEN INTERMITTENTLY STALLING AS I'M SLOWING AT A LIGHT OR WHEN IDLING. IT HAS ALSO DONE THIS AS I'M BACKING OUT OF MY DRIVEWAY. NO ENGINE LIGHT COMES ON AND THERE IS NO SOUND FROM THE ENGINE. POWER STEERING AND ABS STOP WORKING WHEN THIS HAPPENS WHICH MAKES THIS SO DANGEROUS.

NHTSA ODI 11154505

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. AFTER THE VEHICLE WAS TURNED OFF, THE BATTERY POWER DRAINED AND THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO REPLACED THE BATTERY AND ALTERNATOR, BUT THE FAILURE CONTINUED. IT WAS LATER DETERMINED THAT THE FUEL PUMP RELAY REMAINED ACTIVATED EVEN THOUGH THE VEHICLE WAS TURNED OFF AND THE IGNITION KEY WAS REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (EAST TENNESSEE DODGE, 2774 N. MAIN ST, CROSSVILLE, TN) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

NHTSA ODI 11154157

THE VEHICLE WOULD SHUT DOWN AND WOULD REQUIRE RESTARTING. RADIO TIME WOULD RESET AS IF THE BATTERY WAS DISCONNECTED. AFTER HAVING AUTO TECH LOOK AT VEHICLE, IT HAS SHUT DOWN ONCE AT A STOP. THE RADIO HAS RESET MULTIPLE TIME BUT ENGINE DOES NOT SHUT OFF.

NHTSA ODI 11154113

VEHICLE WONT START UNTIL MULTIPLE ATTEMPTS, WILL STALL WHILE DRIVING AND FUEL PUMP WILL CONTINUE TO DEUN WHEN THE VEHICLE IS SHUTOFF UNTIL BATTERY IS DRAINED. THIS HAS CONTINUED TO HAPPEN DAILY FOR A FEW WEEKS. CAR HAS DIED ON MULTIPLE WHILE DRIVING ON BUSY STREETS MAKING IT IMPOSSIBLE TO STEER. WONT START WITHOUT MULTIPLE ATTEMPTS IN THE MORNING ON MY WAY TO WORK AND I BETWEEN SHORT STOPS AFTER BEING DRIVEN FOR AWHILE. FUEL PUMP WILL INTERMITTENTLY CONTINUE TO RUN AFTER CAR IS OFF AND KEY IS REMOVED BOTH SHORT AND LONG TRIPS, REQUIRING BATTERY CABLE TO BE REMOVED. ON A NUMBER OF OCCASSIONS I HAVE NOT REALIZED IT WAS RUNNING UNTIL COMING BACK TO VEHICLE AND HEARING IT, ONLY TO FIND THAT IT HAS DRAINED THE BATTERY TO THE POINT THAT IT WILL NOT START.

NHTSA ODI 11153021

WHILE STOPPED AND ENGINE RUNNING IN DRIVE GEAR. VEHICLE WAS IN LINE AT A DRIVE THRU. I COULD SMELL ELECTRICAL ODOR IN VEHICLE. THE CARS ELECTRICAL STOPPED WORKING AND THEN THE BATTERY WAS AFFECTED. SUDDENLY NO POWER TO VEHICLE. BATTERY WAS EVEN DEAD AFTER ELECTRICAL WENT OUT.

NHTSA ODI 11152159

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000. *TT*JB

NHTSA ODI 11151466

THE VEHICLE SHUT OFF WHILE DRIVING. NO ERROR CODES OR POOR RUNNING PERFORMANCE. IT SIMPLY SHUT DOWN. HAS HAPPENED A FEW TIMES. THIS LATEST EVENT WAS ON THE HIGH WAY AT A HIGH RATE OF SPEED. WITH ENGINE OFF NO AIRBAGS, POWER STEERING/BRAKES. FAMILY WAS IN THE CAR. INCREDIBLY DANGEROUS SITUATION.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START AND NEEDED TO BE JUMPSTARTED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO FINNEGAN CHRYSLER JEEP DODGE RAM (26433 SOUTHWEST FWY, ROSENBERG, TX 77471), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

NHTSA ODI 11141255

VAN DIES WHILE DRIVING. SPEED DOES NOT MATTER. 5MPH OR 65MPH. DIES WITHOUT WARNING-NO POWER STEERING, HARD TO BRAKE, NO TURN SIGNALS TO LET OTHER DRIVERS KNOW ETC. ONCE I GET PULLED OVER AND PUT INTO PARK IT WILL START UP FINE LIKE NOTHING HAS HAPPENED. THE DEALERSHIP CANNOT FIND ANYTHING WRONG WITH IT. OTHER REPUTABLE MECHANICS FIND NOTHING ON VAN'S COMPUTER.. NO ERROR CODES. NOTHING DETECTABLE. THIS HAS BEEN GOING ON FOR TWO YEARS AT RANDOM. IT'S TERRIFYING AND WILL UNFORTUNATELY PROBABLY BE FATAL SOMEDAY.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR HATCH DOOR KEPT OPENING. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 50,000. *TT CONSUMER STATED REAR HATCH OPENS RANDOMLY. UPDATED 12/11/18*JB

NHTSA ODI 11131969

MY CAR START BUT DON'T RUN . SOME VEHICLES HAS THIS PROBLEM AND THEY SAY THAT IS THE TIPM MODULE. I WISH TO KNOW IF THERE IS A SAFETY RECALL FOR THIS

NHTSA ODI 11131894

TIPM MODULE HAS BEEN DEEMED DEFECTIVE BY MULTIPLE MECHANICS. I WAS INFORMED OF AN ACTIVE INVESTIGATION INTO THIS. VAN REFUSES TO START. HAVE NOT HAD VAN RUNNING IN TWO MONTHS NOW. REPLACED BATTERY AND ALTERNATOR TO ELIMINATE THOSE AS THE PROBLEM.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE LANE DEPARTURE SYSTEM, NAVIGATIONAL SYSTEM, AND THE REAR BACK UP CAMERA FAILED. A FEW WEEKS LATER, THE CONTACT NOTICED SMOKE COMING FROM THE REAR PASSENGER SIDE TAIL LIGHT. THE VEHICLE WAS TAKEN TO KIMBERLY CAR CITY (625 W KIMBERLY ROAD, DAVENPORT, IA 52806, (563) 391-8300) WHERE IT WAS DIAGNOSED THAT THE REAR BUMPER, MODULES, AND WIRING HARNESS CAUGHT FIRE DUE TO WATER EXPOSURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. A CHRYSLER ENGINEER INSPECTED THE VEHICLE AND CONCLUDED THAT THE FAILURE WAS NOT DUE TO A MANUFACTURER DEFECT. THE MANUFACTURER PROVIDED CASE NUMBER: CAIR31876429. THE FAILURE MILEAGE WAS 83,000.

NHTSA ODI 11130303

THE BLIND SPOT SENSORS ARE CORRODED AND RUINED DUE TO THE FACT THEY ARE INSTALLED AND SUBJECTED TO RAIN, SNOW AND SALT.

NHTSA ODI 11120126

STARTED HEARING HUMMING FROM THE REAR OF THE VEHICLE 35-70 MPH. THOUGHT IT TO BE TIRES. REVIEWED RECALLS AND FOUND RT REAR WHEEL BEARINGS RECALL M13 / NHTSA 12V-141 ON MY MODEL. CALLED THE DEALER WHO SAID MY CAR NOT INCLUDED . $60 CHECK OUT AND $500 REPAIR. TOOK IT TO A LOCAL GARAGE PAID $350 (ATTACHED). CALLED CHRYSLER CUSTOMER SATISFACTION,. NO WILLINGNESS TO CONSIDER ASSISTANCE. UNPROFESSIONAL DEALER ATTITUDE AND ONLY A SORRY FROM CHRYSLER.

NHTSA ODI 11115237

DRIVER'S SIDE SLIDING DOOR IS INOPERABLE. OPENING USING BUTTONS, AND MANUALLY ATTEMPTING TO OPEN FROM THE INSIDE OR OUTSIDE WON'T WORK. THIS SEEMS TO BE A COMMON ISSUE WITH THIS MODEL AND DODGE CARAVANS. THE VEHICLE WAS STATIONARY ON A CITY STREET THE FIRST TIME WE NOTICED IT.

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