What 632 owners told NHTSA about the 2012 Chrysler Town And Country

AT 106000 MILES, THE TRANSMISSION WENT OUT MAKING A LOUD NOISE. ACCORDING TO THE MECHANIC MAKING THE REPAIR, THE PARTS INSIDE THE TRANSMISSION WERE COMPLETELY DISINTEGRATED.

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AT ABOUT 100K MILES, THE VAN BEGAN TO MAKE A TICKING SOUND. IT WASN'T UNTIL I PASSED 150K I HAD AN ISSUE WITH A MISFIRE ON CYLINDER 2... TURNS OUT, THEY HAD AN ISSUE WITH THE PENTSTAR V6

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WHILE ATTEMPTING TO CLEAR THE VEHICLES WINDSHIELD OF FROST AND FOG THE A/C UNIT GOES OUT. THE A/C UNIT IS AN INTEGRAL PART OF CLEARING THE WINDSHIELD OF FOG AND FROST. THIS IS A WELL KNOW PROBLEM TO CHRYSLER AND THEY REFUSE TO EVEN HELP WITH THE NEEDED REPAIR.

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I WAS TRAVELING THIS SATURDAY ON THE HIGHWAY. THE CRUISE CONTROL WAS SET AT 72 MILES PER HOUR. THE CAR WAS IN A SEVERE DOWNPOUR. I DISENGAGED THE CRUISE CONTROL WITH THE BRAKE PEDAL AND REDUCED MY SPEED TO 45 MILES PER HOUR. VISIBILITY WAS LIMITED. I WAS LOOKING FOR AN EXIT TO PULL OVER AND WAIT UNTIL THE THUNDERSTORM HAD PASSED. SINCE I WAS NOT USING THE CRUISE CONTROL, I PRESSED THE STOP BUTTON. THEN I PRESSED THE ON/OFF BUTTON. THE CRUISE CONTROL LIGHT ON THE DASH DID NOT DISAPPEAR. IN WAS CONCENTRATING ON DRIVING, STAYING IN THE LANE AND AWAY FROM OTHER TRAFFIC. THE DOWNPOUR WAS INTENSE. I PRESSED THE ON/OFF BUTTON A SECOND TIME. TO MY AMAZEMENT AND CONCERN, THE CAR ENTERED OVERDRIVE AND BEGAN INCREASING SPEED RAPIDLY WHEN I WAS TRYING TO MAINTAIN MY BEARING AND SLOW REASONABLE SPEED. I AM AN EXPERIENCED DRIVER. ANY OTHER PERSON WOULD HAVE LIMITED CONTROL OF THE VEHICLE. QUITE POSSIBLY, RUNNING OFF THE ROAD INTO A DITCH OR TREE. I SINCERELY BELIEVE A RECALL SHOULD BE ISSUED BY THE CAR MANUFACTURE TO CORRECT THE SEVERE DEFECT. THIS EPISODE CLEARLY HAD MY ATTENTION. *TR

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THIS VEHICLE RANDOMLY SHUTS ITSELF OFF WHILE DRIVING DOWN THE PARKWAY OR ON OUR SUBURBAN STREETS. THE DASH GOES BLACK, THE STEERING WHEEL STIFFENS, AND THE POWER BRAKES BECOME VERY DIFFICULT TO PRESS. IT'S COMPLETELY DEAD. PUTTING IT IN NEUTRAL AND TRYING TO RESTART DOES NOT WORK AT ALL. THE DASH AND ELECTRONICS REMAIN OFF. WE HAVE TO MANEUVER THE VEHICLE TO A COMPLETE STOP, PUT IN PARK, AND THEN TRY SEVERAL TIMES TURNING THE IGNITION BEFORE THE ELECTRONICS COME BACK ON AND THE VEHICLE STARTS. TERRIFYING EXPERIENCE, ESPECIALLY WHEN THE FAMILY IS IN THE VAN.

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FROM FEBRUARY 22ND 2018 TO DATE, THIS AUTOMOBILE HAS REGISTERED NUMEROUS NO CRANK NO START FAILURES, REQUIRING SEVERAL TOWS. IT HAS STALLED IN TRAFFIC ON A MAJOR HIGHWAY, NEARLY CAUSING AN ACCIDENT. CHRYSLER REFUSES TO TAKE A RESPONSIBILITY FOR THESE ACTIONS, THAT WAS CAUSED BY MANY YEARS OF POOR QUALITY CONTROL AND ENGINEERING PRACTICES. THEY HAVE A RESPONSIBLY TO THEIR CUSTOMER TO PROVIDE THE QUALITY PROMISED THEM.

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BLIND SPOT DETECTION SYSTEM STOPPED WORKING. WARNING LIGHTS IN MIRRORS ARE ALWAYS LIT.

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IN MARCH 2018, I WENT TO PUT 7 PASSENGERS IN MY VAN AND THE PASSENGER (A CHILD) ON THE PASSENGER SIDE, THIRD ROW, OUTBOARD SEAT INFORMED ME THERE WAS NO BUCKLE IN THAT SEATING POSITION. UPON FURTHER INSPECTION I NOTICED THERE INDEED WAS NO BUCKLE, JUST A PIECE OF METAL STICKING UP WHERE THE BUCKLE SHOULD BE. I CONTACTED THE DEALER WHERE I PURCHASED THE VEHICLE (I PURCHASED IT IN NOVEMBER 2017 USED) WHO INFORMED ME THAT I WOULD NEED TO WAIT UNTIL THEY WERE ABLE TO LOCATE ONE. THEY NEVER CALLED BACK. I WENT TO MY LOCAL DEALER WHERE I WAS ABLE TO PURCHASE THE REPLACEMENT BUCKLE FOR AROUND $50; BUT WAS INFORMED I WOULD HAVE TO PAY AN ADDITIONAL $120+ FOR THE BUCKLE TO BE INSTALLED. I HAVE TRIED TO RESEARCH HOW TO REPLACE THE BUCKLE MYSELF, BUT ONLY FOUND OTHER FRUSTRATED CHRYSLER/DODGE VAN OWNERS WITH THE SAME ISSUES! I CONTACTED CHRYSLER TODAY (5/16/18) AND SPOKE TO "NICK" WHO INFORMED ME THAT THERE WAS NOTHING CHRYSLER WOULD BE ABLE TO DO FOR ME BECAUSE THE CAR HAS MORE THAN 36,000 MILES AND I PURCHASED IT USED. I VOICED MY CONCERNS ABOUT THIS BEING A SAFETY ISSUE THAT CHRYSLER NEEDS TO INVESTIGATE AS IT WILL EVENTUALLY LEAD TO THE DEATH OR SERIOUS INJURY OF AND INDIVIDUAL AND THAT SEATBELTS SHOULD LAST THE LIFETIME OF THE VEHICLE, NOT JUST 36,000 MILES! I WAS TOLD AGAIN, THERE WAS NOTHING THEY COULD DO AND THE CALL WAS ENDED.

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WHEN REAR LIFT GATE BUTTON IS PUSHED, GATE LIFTS, THEN CLOSES AND DOES NOT STOP WITH RESISTANCE AND COULD CRUSH A PERSON.

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DRIVING VEHICLE 45MPH ON LEVELED ROAD, VEHICLE JOLTED, ENGINE DISABLED AND SHUT DOWN IN MOTION ON HIGHWAY CAUSING TRAFFIC BACKUP. TRY TO TURN VEHICLE BACK ON AND IGNITION RESTART WAS DISABLED. POWER REMAINED. NEITHER KEY OR KEY REMOTE WOULD RESTART VEHICLE.

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THIS PROBLEM OCCURS FREQUENTLY. I PUSH THE START BUTTON AND THE ENGINE JUST CONTINUES TO TURN OVER WITHOUT STARTING. IF I PULL OUT THE START BUTTON AND USE THE KEY, THE ENGINE STARTS WITHOUT A PROBLEM. RESEARCH SHOWS THAT THERE IS A KNOWN PROBLEM WITH THE TIPM MODULE BUT CHRYSLER WILL NOT REPLACE IT.

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MIDDLE FOLD & STORE SEAT DOES NOT RELEASE TO COLLAPSE INTO THE FLOOR BEHIND DRIVER. THE RELEASE WON'T WORK. PRIOR TO CURRENT PROBLEM SEAT DIDN'T GO INTO STORE POSITION WITH OUT A FIGHT. THE 3RD ROW FOLD DOWN SEAT, (DOUBLE SEAT), RETRACTABLE LEG LOCKS WON'T FOLD DOWN IN THE FLOOR POSITION. THEY STICK UP IN THE AIR. THE CABLE MECHANIZE ATTACHED TO A PLASTIC PIECE THAT HOLDS CABLE IN PLACE CAME APART WHILE FOLDING SEAT DOWN FOR STORAGE. THE PLASTIC PART HAS A CRACK IN IT WHERE CABLE BROKE THROUGH. THE CAR WAS STATIONARY IN THE DRIVEWAY AND WE WERE CLEANING THE CAR.

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WHILE DRIVING MY TOWN & COUNTRY ON BOTH CITY STREETS AND HIGHWAY THE ENGINE RANDOMLY SHUTS OFF TO INCLUDE ALL INSTRUMENT PANEL LIGHTS ON THE DASH. AFTER COMING TO A COMPLETE STOP I SIMPLY TURN THE KEY TO TRY TO RE-START AND IT DOES. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST MONTH. I FINALLY TOOK IT TO THE DEALER AND THEY COULD NOT DETERMINE THE CAUSE. THEY DID SOME SOFTWARE UPDATES AND SENT ME ON MY WAY. THE VERY NEXT DAY IT HAPPENED AGAIN. THE DEALER SAID THAT IF IT HAPPENED AGAIN THAT THEY WOULD NEED TO REPLACE THE CATALYTIC CONVERTER. CATALYTIC CONVERTER? SERIOUSLY DOUBT THIS IS WHAT IS CAUSING THE VEHICLE TO COMPLETELY SHUT OFF. THIS IS VERY DANGEROUS AND CAN BE DEADLY.

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MY KEY FOB WILL NOT RELEASE FROM IGNITION AND VEHICLE INTERMITTENTLY SHUTS DOWN. WHILE VEHICLE IS PLACED IN PARK AND I ATTEMPT TO REMOVE THE KEY FROM THE IGNITION, THE VEHICLE WILL SHUT DOWN ON ITS OWN. AT THIS POINT, I TRY TO REMOVE THE KEY AND IT BECOMES STUCK IN THE IGNITION. I, THEN, ATTEMPT TO TURN THE CAR BACK ON AND NOTHING HAPPENS...NO POWER! THIS HAS HAPPENED ON SEVERAL OCCASIONS AND I HAVE HAD AN EXTREMELY DIFFICULT TIME REMOVING THE KEY. IT'S AS THOUGH A "KILL SWITCH" HAS BEEN ACTIVATED AND MY VEHICLE DOESN'T HAVE A KILL SWITCH. I HAVE A NEW BATTERY AND MY ENGINE AND TRANSMISSION ARE IN EXCELLENT CONDITION. MY CONCERN IS THAT THIS CAN HAPPEN AT ANY TIME, EVEN WHILE THE VEHICLE IS IN USE. I HAVE CONTACTED CHRYSLER AND THEY HAVE DETERMINED THAT THERE IS NOTHING THAT CAN BE DONE SINCE NO RECALL HAS BEEN ISSUED. I HAVE ALSO RESEARCHED THIS ISSUE ONLINE AND THERE ARE WEBSITES AND MESSAGE BOARDS WITH HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE WITH CHRYSLER TOWN AND COUNTRY VEHICLES.

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OPENED PASSANGER SLIDING DOOR NOW IT STAYS OPEN AND WILL NOT CLOSE THE DOORS MELFUNCTIONING THE OTHER ONE SHUTS ON YOU AND SOMETIMES DOESN'T STOP LIKE THE SENSOR IS NOT PICKING UP SOMEONE IS BETWEEN IT POWER DOORS ARE NOT WORKING THE WAY THEY SHOULD AND I CAN'T DRIVE DOWN A HIGHWAY WITH CHILDREN AND WORRY ABOUT HAVING A DOOR OPEN VERY UNSAFE THE VAN IS PARKED AND CAN'T BE USED BECAUSE THE DOOR WILL NOT CLOSE BY RAMOTE OR BUTTON OR EVEN HANDLE ITS STUCK OPEN

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REAR LIFT GATE KEEPS OPENING ON ITS OWN WHILE PARKED.

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WHILE DRIVING I STARTED TO SMELL SOMETHING BURNING AND BEGAN TO PULL OVER. SUDDENLY I SAW SMOKE COMING OUT FROM THE DRIVER SIDE DOOR PANEL. IMMEDIATELY I SHUT THE VAN OFF AND RUSHED TO GET MY CHILDREN OUT OF THE VAN. LATER MY HUSBAND BEGAN TO INVESTIGATE AND FOUND THAT THE WINDOW SWITCH AND HARNESS IT PLUGS INTO WAS COMPLETELY MELTED. WE GOOGLED WHAT HAD HAPPENED AND FOUND THAT THERE IS A RECALL REGARDING THIS PROBLEM AND OUR VAN FALLS UNDER THE RECALL BUT I HAVE NEVER RECEIVED A RECALL NOTICE. THE RECALL CODE IS P25 REAR WINDOW VENT SWITCH.

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TROUBLE STARTING THE CAR. YOU MAY HAVE TO TURN THE KEY A FEW TIMES BEFORE IT WILL CONNECT AND START. IT WOULD DIE ON US AT ANYTIME. I HAD THE CAR RUNNING AND WIGGLE THE KEY AND IT WOULD DIE. GARAGE SAID IT WAS A BAD WIRELESS ING.- KEY MODULE. THEY SAID IT WAS COVERED. IT HAPPENED MANY TIMES IN THE LAST COUPLE OF MONTHS.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHEN THE VEHICLE WAS STARTED, THE ENGINE RATTLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BEARINGS WERE FAULTY AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.

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STARTING ISSUES AND MY IGNITION CONTROL IGHT COMES ON. VEHICLE WAS STATIONARY WHEN TRIED TO START. HAPPENS THROUGH OUT THE DAY BUT NOT ALL THE TIME.

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BLIND SPOT DETECTORS FAIL. ON LINE REPORTS SHOW MANY COMPLAINTS ON THIS SAFETY ISSUE. IT IS A VERY VALUABLE ACCIDENT AVOIDANCE OPTION

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THIS VAN HAS THE BLIND SPOT MONITORING SYSTEM AVAILABLE AS A SAFETY FEATURE AT AN EXTRA COST. THE FACTORY INSTALLED MONITORS ARE EXPOSED TO RAIN, SALT AND CORROSION. MOST OF THE VANS PRODUCED ARE AFFECTED WITH THIS PROBLEM .THE REPAIR COST FOR MINE IS $2140.00 PLUS TAX ON A TWO YEAR OLD VAN AT THAT TIME. WHY DOESN'T THE NHTSA REQUIRE THE COMPANY (CHRYSLER) TO PAY FOR THIS MALFUNCTION? CHRYSLER WAS REQUIRED TO PAY THE REPAIR/ REPLACEMENT COST ON OUR OLD 2006 DODGE CARAVAN REAR AIR CONDITIONER PROBLEMS... THE CHRYSLER COMPANY AND IT'S DEALERSHIPS ARE WELL AWARE OF THIS DEFECT.

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WHEN DRIVING THE ENGINE SHUTS DOWN AND AND I LOOSE CONTROL OF MY BRAKES AND STEERING

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SO ME AND MY FAMILY WE'RE HEADING TO A BIRTHDAY PARTY ON U.S. HIGHWAY 64 GOING TO HUNTSVILLE ALABAMA AND WE WAS ABOUT TEN MINUTES OUT FROM OUR CITY IN WINCHESTER TENNESSEE AND ALL OF THE SUDDEN THE VAN TURNS ITS SELF OFF AT APPROXIMATELY AT 50 MILES AN HOUR AND LOST ALL POWER TO VEHICLE AND POWER STEERING WAS OUT THEN THERE WAS A SIMI TRUCK BEHIND US AND I GUESS HE THOUGHT WE WAS SLOWING DOWN ON PURPOSE AND BLOWED HIS HORN AND PASSED BY.WE MANAGED TO GET THE VAN TO THE SHOULDER IN THE GRASS AND CALLED A TOW TRUCK. THE TOW TRUCK DRIVER TRYED TO BOOST THE VAN UP AND IT STARTED THEN DIED AGAIN SO WE HAD TO HAVE IT TOWED IN. WE CALLED CHRYSLER AND THEY DIDN'T HELP AT ALL BUT TO TELL US TO TAKE IT TO THE DEALERSHIP WHICH THEY WAS CLOSED SO I FIXED IT MY SELF AND ALL IT WAS IS A BAD ALTERNATOR.THERE SHOULD BE SOME KIND OF WARNING WHEN THIS STUFF IS GOING TO HAPPEN BECAUSE IT WAS A SCARY SITUATION AT A HIGH SPEED WITH YOUR FAMILY WITH YOU.

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RESPONDED TO A VEHICLE FIRE AND FOUND THIS VEHICLE WIT FIRE AND HEAT DAMAGE TO THE DRIVER'S DOOR AREA. THE DRIVER HAD BEEN DRIVING THE VEHICLE WHEN SHE STATED THERE WERE FLAMES COMING FROM THE DOOR OF HER VEHICLE. THE HEAT DAMAGE WAS MOSTLY IN THE AREA OF THE INTERIOR DOOR HANDLE. OWNER AND DRIVER OF THE VEHICLE STATED THE WINDOW BUTTONS HAD BEEN WORKING INTERMITTENTLY. FIRE MARSHAL WARMINSTER TOWNSHIP *TT *TR

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