What 632 owners told NHTSA about the 2012 Chrysler Town And Country

Vehicle shuts off with no warning. Doors have opened on their own. Just got out of shop as could not start the vehicle or lock the doors. This has been a dangerous experience. There was a recall for this Wireless Ignition Node Module on 2008-2010. I believe this recall should be extended to the 2012 also.

NHTSA ODI 11419654

THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC, WHO ORIGINALLY DIAGNOSED THE FAILURE AS A FUEL PUMP RELAY FAILURE. THE FUEL PUMP WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MAP SENSOR WAS REPLACED AND THE FAILURE RECURRED. THE VEHICLE WAS THEN DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) WAS FAULTY AND NEEDED TO BE REPLACED HOWEVER, THE PART FOR REPAIR WAS NOT AVAILABLE. Garden City Jeep Chrysler Dodge Ram (283 N Franklin St, Hempstead, NY 11550) WAS MADE AWARE OF THE FAILURE BUT INFORMED THE CONTACT THAT THEY WOULD NOT BE ABLE TO DIAGNOSE THE VEHICLE FOR AT LEAST ANOTHER MONTH. East Hills Chrysler Jeep Dodge Ram SRT AND Westbury Jeep Chrysler Dodge RAM Service & Parts (111 Bond St, Westbury, NY 11590) WAS CONTACTED AND INFORMED THE CONTACT THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT WAS ALSO INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED AND REMAINED WITH THE INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RELATED THE FAILURE TO NHTSA Campaign Number: 15V115000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 225,000.

NHTSA ODI 11417511

DRIVER SIDE REAR SLIDING DOOR BECAME LOCKED AND STUCK IN THE CLOSED POSITION. IT WILL NOT UNLOCK ELECTRICALLY USING ANY BUTTON INSIDE THE VEHICLE NOR WILL IT UNLOCK USING THE KEY FOB. THE DOOR LOCK CANNOT BE FORCEFULLY DISENGAGED MANUALLY EITHER. THIS CREATES A GREAT SAFETY HAZARD BECAUSE IN THE EVENT OF AN ACCIDENT, THE REAR PASSENGERS CAN EGRESS ONLY THROUGH THE RIGHT SLIDING DOOR (OR OUT THE BACK HATCH IF THEY ARE MOBILE ENOUGH TO MOVE BY THEMSELVES). THERE IS MUCH DOCUMENTATION OF THIS IN ONLINE USER FORUMS AND ON CHRYSLER'S OWN WEBSITE, THERE IS NO USER-LEVEL REPAIR OR BYPASS INFORMATION AVAILABLE. THE ONLY AVAILABLE FIX IS TO TAKE IT TO A DEALER FOR AN APPROXIMATE $1000 REPAIR CHARGE. THE VEHICLE IS UNSAFE WITHOUT BOTH SLIDING DOORS OPERATIONAL AND THE DEARTH OF INFORMATION HOW TO FIX THE ISSUE IS WORSE. OCCURRED AT APPROX. 110000 MILES.

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CAR SHUT OFF WHILE DRIVING AND NO INDICATE ANY ENGINE LIGHT. VERY DANGEROUS ALMOST CRASH W MY 4 KIDS IN CAR. I WANNA NOW IF I CAN SUE THE CHRYSLER COMPANIES

NHTSA ODI 11407357

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING TO START-UP THE VEHICLE, THE ENGINE WOULD NOT TURN OVER. THE CONTACT REPLACED THE STARTER HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM SANDY (10905 AUTO MALL DR, SANDY, UT 84070) WHERE IT WAS DIAGNOSED WITH THE ENGINE NEEDING TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 11V487000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.*DT

NHTSA ODI 11406003

I HAD THE FOLLOWING REPLACED IN JUNE 2020: 6 SPARK PLUGS, 6 BOOTS, AND AN INTAKE GASKET SET. THE CHECK ENGINE LIGHT IS STILL ON AND IT IS STILL READING #2 MISFIRE.

NHTSA ODI 11404572

VEHICLE SHUTS OFF WHILE DRIVING SHUTTING DOWN ALL POWER CONTROLS

NHTSA ODI 11402798

WHEN TRYING TO START START BUTTON IS PUSHED, VAN TURNS OVER, STARTS FOR ~2 SECONDS AND SHUTS OFF. TAKES SEVERAL TRIES TO GET IT TO COMPLETELY START AND CONTINUE RUNNING. ALSO WHEN TURNING VAN OFF. PUSH BUTTON, VAN STOPS RUNNING, HOWEVER, IT SWITCHES TO ACCESSORY AND TAKES SEVERAL TIMES PUSHING BUTTON TO SWITCH TO OFF AND STAY THERE. VEHICLE IS ON LEVEL GROUND AND STATIONARY PARKED POSITION. THIS HAS BEEN GOING ON FOR A MONTH OFF AND ON. RECENTLY THE LAST WEEK.

NHTSA ODI 11399943

VEHICLE WAS FAILING TO START. IT WOULD CRANK, BUT NOT START. OR SOMETIMES WOULD START AND DIE IMMEDIATELY. WE TOOK IT TO A REPAIR SHOP AND SAID NEEDED TO GO TO THE DEALERSHIP TO DIAGNOSE. TOWED IT TO THE DEALERSHIP AND AFTER SEVERAL DAYS WAS TOLD WE NEEDED A NEW TIPM WHICH WOULD BE $1500. INSTEAD WE ORDERED THE TIPM AND PUT IT IN OURSELVES (VERY EASY AND MUCH CHEAPER) BUT IT DID NOT RESOLVE THE PROBLEM. IT IS DOING THE SAME THING, AND NOW I HAVE PAID THE DEALERSHIP $160 FOR A DIAGNOSIS AND $650 FOR A PART THAT I CANNOT RETURN.

NHTSA ODI 11398237

DRIVER'S SEAT BELT THAT IS ANCHORED TO THE SEAT (OR CAR FRAME?) ON THE LEFT SIDE OF DRIVER CAME OUT WHEN DRIVER TURNED TO LOOK OVER SHOULDER. THE SEAT BELT IS INTACT BUT WHATEVER ANCHORS IT TO THE CAR SOMEHOW RELEASED THE SEAT BELT. THE VEHICLE WAS IN MOTION AND ON A CITY STREET AT THE TIME.

NHTSA ODI 11397416

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY FAILED TO GET POWER FROM THE TIPM AND THAT THE FUEL PUMP RELAY NEEDED TO BE BYPASSED. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.*DT*JB

NHTSA ODI 11396635

WHEN THE VEHICLE IS UNDER 30 TO 25 DEGREES OUTSIDE THE VAN WILL NOT START. I JUST CHANGED THE BATTERY & I TRIED TO START IT AND THE VAN WILL NOT START AND IT'S SAYING THAT IT'S 21 ON THE CAR DASHBOARD

NHTSA ODI 11395872

I HAVE PROBLEM WITH MY 2012 CHRYSLER TOWN & COUNTRY FUEL PUMP RALY THE FUEL PUMP KEEP RUNNING WHEN THE CAR OFF. SOME COMPANY RECALL FOR THE SAME PROBLEM

NHTSA ODI 11388934

VEHICLE WILL CRANK WITH IGNITION SWITCH IN ON POSITION. HOWEVER, IT WILL KEEP CRANKING AND WONT START. AFTER A COUPLE TRIES IT WILL FINALLY ROLL OVER AND START. VEHICLE HAS TURNED OFF WHILE IDLE FOR NO REASON BUT WILL START AFTER A COUPLE OF CRANKS. THE VEHICLE WAS IN A STATIONARY POSITION. THE IGNITION SWITCH IS OPERATED BY A KEY FOB. THE IGNITION SWITCH IS GETTING WORSE. IT TAKES MORE TRIES TO START.

NHTSA ODI 11388121

THE VAN WOULD NOT CRANK WHEN I GOT READY TO LEAVE WORK. I WAITED A BIT, PUT MY HALO CHARGER ON IT AND IT CRANKED. THE NEXT MORNING IT WOULD NOT CRANK. IT WOULD TURN OVER BUT NOT START. WE HAD IT TOWED TO A MECHANIC WHO KEPT IT FOR 4 DAYS AND TOLD US WE NEEDED TO TAKE IT TO THE DEALER. WE WERE TOLD THAT IT WAS THE TIPM, $1600 TO REPLACE, BUT $400 TO DO A BYPASS.

NHTSA ODI 11388232

THE FUEL PUMP RELAY IS FAULTY. WE HAVE HAD ISSUES WITH THE VEHICLE STALLING OUT WHILE DRIVING. ONCE ALMOST CAUSING AN ACCIDENT. MY MECHANIC SAID THIS IS AN ISSUE WITH THIS VEHICLE. THIS IS THE SAME SET UP AS THE JEEP GRAND CHEROKEE AND THERE WAS A RECALL ISSUED FOR THAT. WE TOOK THE VEHICLE TO A MECHANIC AND THE PARTS TO REPLACE THE RELAY ARE NOT AVAILABLE. WE DO NOT FEEL SAFE TO DRIVE THE VEHICLE ANY MORE. I BELIEVE THERE SHOULD BE A RECALL ISSUED FOR THE SAFETY OF OWNERS. MY WIFE WAS PULLING OUT INTO TRAFFIC WHEN THE VAN COMPLETELY STALLED OUT WHILE ONCOMING TRAFFIC WAS APPROACHING. LUCKILY, SHE WAS ABLE TO MANUVER INTO A TURN LANE TO AVOID A COLLISION. WE'VE ALSO HAD NUMEROUS TIMES THAT IT WOULD GLITCH OUT WHILE DRIVING BUT NOT STALL.

NHTSA ODI 11387406

THE VEHICLE DOES NOT CONSISTENTLY START AND HAS A CHANCE OF FAILURE WHEN IN OPERATION. I HAVE THE VEHICLE IN A SHOP AND IT HAS BEEN DIAGNOSED AS A FUEL PUMP RELAY THAT IS NOT CONSISTENTLY RECEIVING POWER. THIS HAS BEEN A WELL KNOWN ISSUE WITHIN THE TIPM SYSTEM BUT NO RECALLS ARE OPEN ON THIS SPECIFIC VEHICLE.

NHTSA ODI 11384583

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VIBRATED AND STALLED WITH THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED HOWEVER, THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE SOLENOID AND PISTONS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

NHTSA ODI 11377301

TRACTION CONTROL LIGHT CAME ON AND ENGINE SHUT OFF WHILE DRIVING AROUND 30 MILES PER HOUR AFTER JUST STARTING ABOUT 20 MINUTES AFTER SHUT OFF AND LISTENING TO RADIO WITH KEY IN ACCESSORY POSITION LOST BRAKES AND STEERING. TRACTION CONTROL WOULD NOT COME BACK ON TILL I STOPPED 10 MILES AFTER RESTARTING AND TURNED OFF. ONLY CAME BACK ON WITH ENGINE NOT ON.

NHTSA ODI 11375936

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE JERKED FORWARD AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND OPERATED FOR A WHILE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO STALLINGS MOTORS (1245-38TH BOULEVARD, N.E., CAIRO, GA 39828, (229) 516-4891) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

NHTSA ODI 11366808

WHEN I'M DRIVING THE REAR HATCH OPENS I HAVE TO PULL OVER TO CLOSE , I HAVE REPLACED THIS ONCE IT COST ME $300.00 & IT IS DOING IT AGAIN THE MACHANIC SAID IT IS THE COMPUTER I CALLED WHERE I BOUGHT Y CAR THEY SAID NO RECALL , THE BACK HEATER ALSO SMELLS LIKE BURNING WIRES HAS STARED TO SMOKE ON ME AS WELL , , I HAVE TO TIE THE REAR DOOR AT THIS TIME WHICH STILL OPENS WHEN I AM DRIVING I HAVE MY GRANDBABIES IN THE CAR MAKES ME VERY WORRIED ON THIS

NHTSA ODI 11366602

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO CRANK OR START ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VEHICLE TO ACCELERATE TO HIGHWAY SPEEDS. ADDITIONALLY, AFTER SWITCHING THE IGNITION TO THE OFF POSITION, THE VEHICLE REMAINED RUNNING. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL SYSTEM FAILED AND THE TIPM NEEDED TO BE REPLACED. AUTOLAND CHRYSLER JEEP DODGE RAM (170 ROUTE 22 EAST, SPRINGFIELD TOWNSHIP, NJ 07081, (800) 288-6526) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NEITHER THE VIN NOR THE YEAR/MAKE/MODEL WERE INCLUDED IN THE NHTSA CAMPAIGN. THE APPROXIMATE FAILURE MILEAGE WAS 57,750.

NHTSA ODI 11365404

THE VAN WILL JUST SHUT OFF WHILE DRIVING. I HAVE BEEN KEEPING TRACK IN THE LAST 4 MONTHS IT HAS SHUT OFF COMPLETELY 32 TIMES WHILE IN MOTIONS SOMETIMES STARTING RIGHT BACK UP OTHER TIMES TAKES SO CRANKING TO GET IT TO TURN OVER. LAST WEDNESDAY 10/14 THE CAR SHUT OFF WHILE I WAS DRIVING MY KIDS TO SCHOOL IN A 45 MPH ZONE AND THE VAN WENT RIGHT OFF THE ROAD LUCKILY NO DAMAGE AND NO ONE BEING INJURES. IF THAT WAS ON THE HIGHWAY IT WOULD HAVE BEEN A LOT MORE DANGEROUS. I DID SOME RESEARCH AND FOUND THAT MANY OF THIS YEAR HAVE THE SAME PROBLEM. ALSO THE SLIDING POWER DOORS WILL NOT SHUT AND STAY SHUT WITHOUT HOLDING THEM WITH PRESSURE TO CLOSE THEY ALSO WILL CLOSE RANDOMLY AND ALMOST CLOSED ON MY 4 YEAR OLD IN IT LUCKILY I WAS ABLE TO PUT MY BODY IN THE DOOR SO SHE DID NOT GET SQUISHED. I CAN GIVE ME DETAIL ON EITHER IF YOU NEED ANY.

NHTSA ODI 11365267

ENGINE SHUTS OFF WHILE DRIVING AND ALL ELECTRICAL GOES OUT WHILE DRIVING. TYPICALLY VAN RESTARTS FINE BUT DOES IT AGAIN WHILE DRIVING.

NHTSA ODI 11362204

VEHICLE HAS LESS THAN 85,000 MILES WAS WORKING FINE THEN FEW DAYS AGO WOULD NOT START. THE STARTER WORKED FINE BUT WOULD NOT TURN OVER. LET IT SIT FOR HALF AN HOUR AND IT STARTED ON FIRST CRANK SO I LET IS IT RUN FOR A FEW MINUTES. TURNED OFF AND LEFT FOR AN HOUR OR SO TRIED AGAIN AND HAD TO REPEAT ENTIRE PROCESS...VEHICLE WAS STATIONARY BECAUSE WE'RE AFRAID TO DRIVE IT ANYWHERE. ORIGINAL OWNER IS IN A VA HEALTHCARE FACILITY AND HIS DAUGHTER AND ME (HUSBAND ARE HANDLING HIS AFFAIRS. BECAUSE OF THAT IT IS MY CONTACT INFO IMPUTED.

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