What 632 owners told NHTSA about the 2012 Chrysler Town And Country

My town and country will shut off while driving, this is very concerning to me I have 4 children with me at all times. I can be going 10 miles down the road and it will shut off atleast 5 times. I live in the mountains so getting it out of the road is an challenge at most times. The other day I was going thru a green light and it shut off. Luckily it had just enough roll to get it out of the intersection and kinda off the interstate. It just does it no warning at all shuts off I loose breaks steering everything! IT IS VERY DANGEROUS!!!

NHTSA ODI 11484432

The can has issue starting due to tipm malfunctions effecting the fuel pump. Also causes battery to die from fuel pump not shutting off when car sure off. The car has shut off on me. A few times. Most recently on the highway while being in the left lane. It was very dangerous. And hard for me to get it somewhere safe.

NHTSA ODI 11481113

I kept getting a message that the blind spot system was unavailable. Once removed it smelled of burnt plastic and looked to be water damaged. Upon research I have learned that this could cause a fire and or damage other electrical components of the car

NHTSA ODI 11479824

2012 Chrysler Town&Country My 2012 Town and Country has randomly stopped on me three times in April and May of 2022. The car shuts off completely for no apparent reason. The car will not start again until put into park. This was unsafe because I had no control of the car until it rolled to a stop. Fortunately, each time the hazard lights responded and cars behind me went around. The very scary part was not knowing if I would run into the car ahead of me as neither brakes nor steering worked. I took it to my dealership and told them the problem. They said they discovered there was faulty wiring and repaired it at the cost of just nearly $700. I picked up the car. I drove it for under an hour and it stopped in the middle of a busy street. I took the car back to the dealership. They kept it for two weeks and finally said they made it do the event again. They then proceeded to try to diagnose it. After a week or so they called to say they thought they had diagnosed the problem. However they could not get the part that they thought needed to be replaced. None seemed to be available. The dealership then called to say that they had found two parts but only one was available. I was informed that they weren’t sure they could get the part at all. (The cost for parts and labor will be $1000.) My car has now been in the dealership for almost a month. They tell me that they have no idea when the car will be fixed. I was also informed that even if they put this part in the car they cannot guarantee me the car will be safe to drive. I will not have any confidence in this car again. I will find it a financial hardship to purchase a new car right now. This however is the only choice open to me now in order to feel safe in a car again. 2022,dlr

NHTSA ODI 11468379

Rear drivers sliding door constantly opens and closes, luckily not when the car is in drive. Had a new key fob made with no satisfied results. Chrysler dealer tech found codes loosing signal. Also key fob will not open or unlock car doors, needed to use a key to operate. [XXX] E-mail: [XXX] Thank you for any info on this problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11468420

The vehicle totally turns off while driving. The steering locks and brakes don't work. It has something to do with the key or ignition. It's not an engine stall. It's loss of everything as if the key was turned off. This is very dangerous.

NHTSA ODI 11467231

The contact owns a 2012 Chrysler Town and Country. The contact stated while driving at 5 MPH, the vehicle surged. The ABS warning light and the air bag warning light illuminated. The contact stated that as she continued to drive, the RPM’s revved up. The contact veered to the side of the road and turned on the hazard lights. The vehicle then lost electrical power. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the residence. The contact took the battery to a local Pep Boys where the battery was charged and advised the contact that the battery was operative. However, the vehicle would not start. The contact replaced the battery herself. However, the alternator started smoking and the contact could smell an electrical burning odor. The contact referenced NHTSA Campaign Number: 14V634000 (Electrical System). The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 155,000.

NHTSA ODI 11464542

The External Fuel Pump Relay has failed causing stalling conditions while driving and starting problems. Along with that, it has drained the battery due to not turning the fuel pump off after the car is turn off. The part was recalled on the Jeep and Durango models with the same 3.6L engine. There have been many reports of this online with Town and Country and Dodge Caravan models with the 3.6L and 5.7L engines.

NHTSA ODI 11461868

Vehicle cuts off while driving but does not set a code.Been in three different Chrysler dealers but has not cut off with a tech at either dealership and has not set a code.Vehicle was just driven on a 3700 mile trip and did not cut off but this morning it cut off twice in our driveway..This has been happening off and on for over one year.We have spent a ton of money looking for answers.Seems to cut off while slowing down around 30-35 miles per hour..Extremely dangerous.Chrysler opened a Star Case but no answer has come forward. So very DANGEROUS.

NHTSA ODI 11460478

FUEL PUMP RELAY STICKS AND CAUSES BATTERY TO GO DEAD. FILED COMPLAINT WITH CHRYSLER IN 2021. THEY EXPLAINED THERE IS AN ISSUE WITH THE TIPM IN MULTIPLE VEHICLES WITH THE SAME FUSE RELAY BOX WHICH COULD CATCH FIRE. MY 2012 WAS NOT INCLUDED BECAUSE NOT ENOUGH COMPLAINTS. DOES NOT MAKE SENSE. ORDERED CHRYSLERS RELAY BYPASS KIT FROM MULTIPLE OUTLETS INCLUDING OEM CHRYLER PARTS DEPARTMENTS ONLY TO GET CANCELLED DUE TO AVAILIBILITY FOR ONLY RECALLED VEHICLES. MY VEHICLE SHUTS OUT RANDOMLY AND WILL NOT START . THE FUSE BOX FINALLY DID START SMOKINING AT THE FUEL PUMP FUSE #25. i HAD TO ORDER A COMPLETE TIPM NOW BECAUSE IT DAMAGED THE CIRCUIT BOARD.ALSO,WHY IS THERE NO RECALL ON THE FLEXPLATES (FLYWHEEL) IT SHATTERED AT THE CRANKSHAFT BOLTS

NHTSA ODI 11457377

Bad relay module: 1. Battery drained while parked in garage overnight, multiple occasions. 2. Fuel pump continued to run and make noise when the vehicle is shut off. 3. Chrysler dealer performed diagnosis and confirmed that the TIPM require replacement, replacement part will take additional two months to arrive. 4. Engine stalled while making low speed right turn at high traffic intersection and nearly caused accident with children onboard. Likely caused by shut off fuel pump. 5. The vehicle is absolutely unsafe to drive and require immediate repair.

NHTSA ODI 11456894

Vehicle sometimes simply cuts off while driving.Vehicle has NOT set a code..Vehicle has been in four different Chrysler dealerships but they can not get the cutting off problem to accrue.This is extremely dangerous.Past records of the repair orders have been loss but the vehicle is in the shop today for this problem and the tech can not get the car to cut off.

NHTSA ODI 11452437

Both rear sliding door lock actuators have failed twice within the last 3 years. Before failure, they make a loud electronic honking noise. Sometimes they do not lock during this period, causing security concerns. After they fail, they stay locked and cannot be opened. This includes attempts to unlock manually. The passenger rear sliding door failed about 3.5 years ago, and the drivers rear sliding door failed soon after. They have both failed again currently. There is no way to open either door at the moment. This is a clear safety concern.

NHTSA ODI 11452133

The vehicle has shut down several times while driving or comi g to a stop. There is enough fuel in the tank and once the vehicle is put in park it starts right up like nothing happened. The vehicle was taken to a mechanic shop and looked at and was told there was nothing wrong with the vehicle that everything came out fine and looked fine . Has shut down several more times since that. One of the incidents happened when coming to a stop and other es while driving. Luckily there was no vehicles behind or in front of me.

NHTSA ODI 11450571

I was driving my 2012 town & country van on the expressway and the van started slowing down and were jerking backwards and forward it was trying to shut off. I became very afraid for my children safety as well as mine. Ignition switch was stalling while I was driving. The car behind me was driving so fast ,that I had to pull off the expressway before me and my family would die. This should be a recall so other family member would not die. Bad ignition switch can cost a family their life's. Please look into this I thank God that me and my kids are still alive. I would like to have a recall on this item( ignition switch) before it cause someone life. Please fix my van. Thank you

NHTSA ODI 11447074

The bearings in the rockers went bad and allowed the rockers to make contact with the camshafts. The camshafts are bad and the rockers are bad. There is metal in the oil system now.

NHTSA ODI 11446891

The contact owns a 2012 Chrysler Town and Country. The contact stated while driving approximately 25 mph when the contact crashed into another vehicle which resulted in none of the air bags deploying. The contact sustained injuries to the knee and head injuries, the contact's daughter which was sitting in the passenger seat sustained a headache, and the contact's son which was seated in the rear driver's side seat sustained a headache and sought medical treatment. A police report was taken and the vehicle was towed to the contact's residence and was towed again to an insurance mechanic. The contact stated no warning lights were illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 80,901.

NHTSA ODI 11444462

It's the timp the big black box with all the fuses in it I have had so much problems with it it messed up the alternator and the battery and the doors and the fule pump now I have to get a new box and a fused pump because it won't start at all now it have quite on me while I was driving before it broke all the way down I don't know why they ain't a recall on it yet

NHTSA ODI 11442755

Chrysler recalled Jeep n Durango models due to faulty fuel pump relay. Town and Country vans were added to recall expansion. #R09- 14V-530 My van doesn't start properly and have been stranded with 2 young children n cold weather. I need my van for work as I'm a single mother and just bought the van. I need this repaired immediately.

NHTSA ODI 11441737

The contact owns a 2012 Chrysler Town & Country. The contact stated that while driving at an undisclosed speed, the vehicle stalled, and the rear brake lights failed to illuminate. The check engine warning light was illuminated. The failure almost caused a collision. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 151,602.

NHTSA ODI 11439864

Car stalls while driving. Looses brakes and steering. Mechanics can not determine cause. No codes stored. Almost caused a collision happened 4 times in a month

NHTSA ODI 11435277

The contact owns a 2012 Chrysler Town and Country. The contact stated that the vehicle would not immediately start. The contact was able to start the vehicle after several attempts. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump relay had failed and needed to be replaced. The independent mechanic also advised the contact that the manufacturer had made a bypass kit for the failure. The fuel pump relay was bypassed. The dealer and the manufacturer were not notified of the failure. The vehicle was repaired. The approximate failure mileage was 86,000.

NHTSA ODI 11434539

The contact owns a 2012 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed, and the contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 154,000.

NHTSA ODI 11424870

Driver side back sliding door lock is stuck in lock position and won’t open. Safety issue! Took it to a mechanic he stated it was the lock actuator. This is very dangerous and frustrating needs to be a recall!

NHTSA ODI 11423980

During an accident, the front driver side was impacted. My brother was driving, and hit his head on the windshield after air bags failed to deploy. He rear-ended another vehicle on the highway when he was going somewhere around 40-50 MPH. He is handicapped, and therefore was seat belted into his wheelchair in addition to the car seatbelt. It is believed that his chair seatbelt kept him from hitting his head harder or from permeating the windshield. Pictures included below show his van (white) and the vehicle he hit (grey/silver) with the rear end damages.

NHTSA ODI 11422662