What 632 owners told NHTSA about the 2012 Chrysler Town And Country

DEAR ALL, I WENT TO MIAMI LAKES AUTO MALL TO CLAIM FOR THE RECALL ON MY CAR AND THEY DENIED TO REPLACE IT. MY WIFE IS DRIVING THE CAR AND I AFRAID THAT SHE CAN BE IN DANGER BECAUSE THIS PROBLEM. I REALLY APPRECIATE TO HELP ME TO SOLVE THIS PROBLEM. THE REAR QUARTER VENT WINDOW SWITCH ON YOUR VEHICLE MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE. MY CAR IS RECOVERY THEFT WITH NO CRASH. *TR

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RELATED TO RECALL # P25. PREVIOUSLY THE REAR WINDOW SWITCH WAS REPLACED AS PART OF P25. EXPERIENCING VERY SIMILAR ISSUE WITH DRIVER SIDE WINDOW CONTROL SWITCH AFTER A RAINY DAY WHERE A SMALL AMOUNT OF RAIN CAME INSIDE FROM GOING THROUGH DRIVETHROUGHS ETC. AFTER THAT AND SINCE, WINDOWS OPEN AND CLOSE RANDOMLY DURING DRIVING CAUSING A DISTRACTION AND ALLOWING SNOW/RAIN INSIDE. OFTEN THE WINDOWS JUST GET STUCK. AFFECTS 2 FRONT, 2 PASSENGER WINDOWS AND 2 SIDE MIRRORS. FROM INSPECTION IT APPEARS THAT CIRCUIT IS SHORTING AROUND CORROSION AND HAD SIGNIFICANT DISCOLORING OF BOARD, POSSIBLY GROUND LAYER. UPON REMOVING BOARD THAT IS IN CONTROL SWITCH HOUSING FOUND MOISTURE GETS TRAPPED ON BOARD BETWEEN RUBBER COVER AND CAUSES CORROSION AND FAILURE. COULD EVENTUALLY CAUSE MOTOR BURNOUT AND FIRE I SUPPOSE JUST LIKE REAR ONE. CAUSED WINDOW TO ROLL DOWN AND GET STUCK DURING SNOW STORM RECENTLY. NOW CAN'T GET THEM DOWN AT ALL. CONTACTED CHRYSLER AND TOLD ME TO BRING IN TO DEALER. DID SO AND THEY REFUSED TO COVER UNDER EXISTING WARRANTY. THEN DEALER CALLED CHRYSLER AND ESCALATED IT TO MORE SENIOR CUSTOMER SUPPORT. TOLD ME IF I HAD "GIVEN PATRONAGE TO THE CHRYSLER DEALERSHIP MORE OFTEN THEN THEY PROBABLY WOULD JUST COVER IT" BUT THAT SINCE I "WAS NOT A REGULAR CUSTOMER" THEY WOULD NOT HELP ME. *TR

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FAULTY TIPM IDENTIFIED AFTER SEVERAL YEARS OF PROBLEMS. MOST SERIOUS PROBLEM OCCURRED WHEN THE VEHICLE STALLED ON THE FREEWAY DURING RUSH HOUR TRAFFIC. VEHICLE SPEED DROPPED IMMEDIATELY, WITH NO WARNING, FROM 70 MPH TO 25 MPH. VEHICLE WOULD NOT SHIFT, AND SPEED WOULD NOT INCREASE. POWER STEERING WENT OUT, AND IT WAS VERY DIFFICULT TO MANEUVER THE VEHICLE ACROSS FOUR LANES OF HEAVY TRAFFIC (WITH MY CHILDREN INSIDE) AND COAST TO A SAFE LOCATION WHERE A TOW TRUCK WAS CALLED, AND VEHICLE WAS TAKEN TO DEALERSHIP FOR REPAIR. THIS WAS THE MOST SERIOUS OF SEVERAL PROBLEMS- ALL OF WHICH APPEAR TO POINT TO A FAULTY TIPM. OTHER PROBLEMS INCLUDE FAULTY TURN SIGNALS, WINDOWS THAT WILL NOT OPEN, REAR FAN THAT TURNS ON AND OFF BY ITSELF, DIFFICULTY SHIFTING, DIFFICULTY STARTING, AND DRAINED BATTERIES. REPAIRS AND REPLACEMENTS INCLUDE SOLENOID PACK REPLACEMENT, TRANSMISSION OVERHAUL, BATTERY REPLACEMENT, POWER MODULE REPLACEMENT, BLOWER MOTOR REPLACEMENT- FINALLY LEADING TO TIPM REPLACEMENT.

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WE PURCHASED THIS VEHICLE AT CARMAX IN CALFORNIA, RIGHT BEFORE CHRISTMAS OF 2014 WE HAD THE BRAKES REPLACED AND ROTORS. 2015 OF AUGUST WE HAD TO HAVE THE FRONT BRAKES REPLACED. NOT IT IS 2016 OCTOBER AND MY FRONT BRAKES (RIGHT SIDE MOSTLY) IS SQUEAKING AGAIN. WE OWN A CHRYSLER 300 SRT8 AND A TAHOE, MY TAHOE OF WHICH I HAD SINCE 2005, HAS ONLY HAD 2 BRAKE REPLACEMENTS. I FEEL THERE IS SOME OTHER ISSUE WITH THIS VEHICLE AND NO ONE IS LOOKING INTO IT. THERE IS SOMETHING DEFECTIVE. AND I THINK IT IS VERY DANGEROUS. ON TOP OF THAT MY AIRBAG LIGHTS CONTINUOUSLY GO OFF AND ON AND CURRENTLY HAS STAYED ON, AND WILL NOT TURN OFF.

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DRIVING ON THE HIGHWAY STARTED TO LOSE POWER AND WAS LUCKY ENOUGH TO BE ABLE TO PULL INTO A REPAIR GARAGE WHERE THE VEHICLE DIED. HAD TO HAVE A NEW ALTERNATOR PUT IN. HAD NO WARNING.. *TR

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BACK UP CAMERA GOES OUT. HAVE HUMMING NOISE IN FRONT AND REAR. REPLACED TIRES STILL HAVE HUMMING NOISE.

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VEHICLE WILL NOT PROPERLY START RELIABLY. ON MANY OCCASIONS THE VEHICLE WILL START AFTER A THIRD OR FOURTH ATTEMPT. THE MAIN CONCERN WAS THAT THE VEHICLE STALLED AS IT ENTERED (VEHICLE WAS IN MOTION) A BUSY STREET. POWER STEERING WENT OUT. AFTER COMING TO A STOP THE VEHICLE WAS RESTARTED BY PRESSING THE IGNITION BUTTON. NO DIAGNOSTICS CODES WERE REPORTED WHEN CHECKED AT A LOCAL REPAIR SHOP. I ASKED THEM TO TEST THE TIPM AND FUEL PUMP RELAY, AND THEY WERE ABLE TO CONFIRM THE ISSUE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE "BLIND SPOT SENSOR DETECTION UNAVAILABLE" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

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THIS IS MY 7TH CHRYSLER OR DODGE MINIVAN - AND I LOVE THEM. I SEARCHED FOR 6 MONTHS TO FIND THE MODEL/COLOR/FEATURES I WANTED BEFORE FINDING THIS PARTICULAR VEHICLE. I WAS THRILLED THAT IT HAD ALL THE OPTIONS I WANTED - HIGHEST ON MY LIST IS THE 'BLIND SPOT SENSORS' AS I DO A LOT OF HIGHWAY DRIVING WITH KIDS IN THE CAR ON BUSY MICHIGAN HIGHWAYS. A FEW WEEKS AGO THE SENSORS WOULD 'STICK' ON, BUT AFTER RESTARTING THE VAN IT THEY WOULD WORK PROPERLY FOR A WHILE, AND THEN 'STICK' ON AGAIN. NOW THEY ARE ALWAYS ON - MAKING AN EXTREMELY EXPENSIVE SAFETY FEATURE OPTION USELESS AS I HAVE HAD TO TURN THEM OFF TO STOP THE CONSTANT CHIMING AND FOR THE SENSOR LIGHTS IN MY SIDE-VIEW MIRRORS TO BE OFF. I HAVE LOOKED ALL OVER THE INTERNET AND APPARENTLY THIS IS AN EXTREMELY COMMON ISSUE. WHERE CAN I GET SERIOUS SAFETY THIS ISSUE FIXED? AS IT IS APPARENTLY SOME DESIGN FLAW I DO NOT BELIEVE *I* SHOULD BE RESPONSIBLE FOR PAYING FOR THESE REPAIRS AND IF IT CANNOT BE FIXED I SHOULD BE REIMBURSED THE STICKER COST OF THIS FEATURE AS IT CANNOT BE USED!

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CAR WOULD CRANK BUT NOT TURN OVER. BROUGHT TO DEALER AND THEY REPLACED ALTERNATOR. PROBLEM PERSISTED, THEY REPLACE BATTERY. PROBLEM WORSENED, RANDOM ELECTRICAL ISSUES WHEN DRIVING, CAR CUTTING OFF AND STALLING IN INTERSECTIONS, STILL NOT TURNING OVER INTERMITTENTLY WHEN PARKED. WAS TOLD MY TIPM MODULE IS BAD. APPARENTLY CHRYSLER IS AWARE OF THE ISSUE AND IS ONLY REPLACING IN SOME CARS, BUT NOT ALL. IT WAS VERY SCARY WHEN THE CAR WAS STALLING WHILE DRIVING THEN NOT STARTING. ALSO WAS STRANDED ON VACATION DUE TO CAR NOT TURNING OVER.

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AN ONCOMING DRIVER FAILED TO YIELD TO ONCOMING TRAFFIC (ME) BEFORE TURNING LEFT. WE NARROWLY AVOIDED AN ACCIDENT, BUT WHEN I BRAKED HARD AND SWERVED, BOTH OF THE SEAT BELTS IN THE THIRD ROW HOLDING MY CHILDREN'S CAR SEATS CAME UNDONE. (BOTH CHILDREN STILL USE THE FIVE-POINT HARNESS WHILE IN THEIR SEATS.) ONE CHILD (STILL STRAPPED INTO HER CAR SEAT) FLEW INTO THE BACK OF THE FRONT PASSENGER SEAT AND THE OTHER CHILD (ALSO STILL STRAPPED INTO HER CAR SEAT) FLEW INTO THE BACK OF THE MIDDLE ROW SEAT DIRECTLY IN FRONT OF HER.

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ALTERNATOR WENT OUT AT 86K. KNOWN ISSUE WITH EXACT SAME PART # ON OTHER CHRYSLER PRODUCTS HAVE BEEN RECALLED. VAN IS IN THE SHOP NOW GETTING A $480 REPLACEMENT INSTALLED PLUS 1.2 HOURS OF LABOR FOR A PART THAT IF ON ANOTHER VEHICLE WOULD BE COVERED UNDER AN EXISTING RECALL.

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WHILE DRIVING DOWN THE INTERSTATE AT APPROXIMATELY 70MPH MY VAN COMPLETELY LOST POWER AND THE ENGINE SHUT OFF. THIS CREATED AN EXTREMELY DANGEROUS SITUATION TO ME AND MY FAMILY. IF I HAD NOT HAVE BEEN IN THE LANE CLOSEST TO THE SHOULDER THE END RESULTS WOULD NOT HAVE BEEN IN OUR FAVOR. I BELIEVE THAT IT MAY BE THE EGNITION SWITCH OR SOMETHING ELECTRICAL RELATED.

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WHILE DRIVING APPX 60MPH ON THE HIGHWAY THE VEHICLE LOST ALL POWER, LIGHTS, STEERING AND ENGINE SHUT OFF. IT WAS APPX 1030 AT NIGHT WITH NO STREET LIGHTS AROUND AND MY HUSBAND THANKFULLY WAS ABLE TO MAINTAIN CONTROL AND HIS COMPOSURE IN ORDER TO COAST THE VEHICLE OFF ONTO THE SIDE OF THE ROAD. WE COULD NOT SEE WHERE WE WERE GOING AS IT WAS PITCH DARK OUTSIDE AND HE WAS ABLE TO FEEL THE GRAVEL UNDER THE TIRES AND PRAYED THAT HE WAS SUCCESSFULLY OFF THE ROADWAY ENOUGH TO PREVENT BEING HIT BY ONCOMING TRAFFIC. WE HAD OUR 6 MONTH OLD BABY GIRL SECURED IN HER CAR SEAT IN THE SECOND ROW CAPTAIN SEAT AND I TRIED TO GET HER SLIDING DOOR OPEN IN ORDER TO GET HER OUT OF THE VEHICLE AND OUT OF HARMS WAY SINCE WE WERE BARELY PULLED OFF THE ROADWAY, BUT THE SLIDING DOOR WOULD NOT EVEN OPEN. I HAD TO CRAWL INTO THE BACK OF THE VAN AND REMOVE HER THROUGH THE PASSENGER SIDE FRONT DOOR. THE DASH LIGHTS WOULD BLINK INTERMITTENTLY BUT WE WERE NOT EVEN ABLE TO GET THE HAZARD LIGHTS ON. WE MADE MULTIPLE ATTEMPTS TO TURN THE CAR ON, PRESSING EVERY BUTTON ON THE KEY FAB TO TRY TO GET THE VEHICLE WORKING AGAIN. NO LUCK. THANKFULLY THE SHERIFF'S OFFICE ARRIVED AND THEY PROVIDED PROPER LIGHTS AND FLARES TO ALERT OTHER DRIVERS OF THE DISABLED VEHICLE. ONCE THE TOW TRUCK ARRIVED WE DISCONNECTED THE BATTERY WHICH STOPPED THE SPORADIC BLINKING OF THE DASH LIGHTS AND THEN RECONNECTED THE BATTERY APPX 5 SECONDS LATER AND THE VEHICLE STARTED UP NO PROBLEMS. WE WERE ABLE TO DRIVE THE VAN HOME WITH THE SHERIFF'S FOLLOWING US FOR SAFETY. OVERALL, THIS EXPERIENCE WITH THE VEHICLE LOOSING ALL POWER WHILE DRIVING DOWN THE ROAD WAS TERRIFYING. THANKFULLY WE WERE ON A FAIRLY STRAIGHT STRETCH OF HIGHWAY WHERE THE SHOULDER WAS WIDE ENOUGH TO ACCOMMODATE A VEHICLE. HAD THIS OCCURRED ON A NARROW BACKROAD OR EVEN A CURVY OR HILLY OR BUSY INTERSTATE OR HIGHWAY A MORE DISMAL OUTCOME WOULD HAVE OCCURRED

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE ACCELERATED UP TO 90 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000. UPDATED 08/02/16*LJ AFTER SEVERAL TIMES OF PUMPING THE BRAKES THE CRUISE DISENGAGED AND THE CAR SLOWED DOWN. THE REMAINDER OF THE TRIP THE CONSUMER DID NOT USE THE CRUISE AND THE CAR HANDLED WITHOUT ANY FURTHER PROBLEMS. CHRYSLER REPRESENTATIVE STATED UNDER NO CIRCUMSTANCES SHOULD THE CONSUMER DRIVE THE CAR UNTIL FURTHER INSTRUCTIONS. NO FURTHER INSTRUCTIONS OR CALLS FROM CHRYSLER. UPDATED 6/19/18*JB

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2012 CHRYSLER TOWN & COUNTRY. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO CONSUMER SUSTAINED SERIOUS INJURY WHEN VEHICLE OPEN POWER LIFT GATE FELL AND STRUCK CONSUMER. *SMD

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. AFTER THE LIFTGATE WAS OPENED, IT INDEPENDENTLY CLOSED WITHOUT WARNING. THE CONTACT SUSTAINED A PINCHED ARM THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V191000 (EQUIPMENT). THE FAILURE MILEAGE WAS 104,000.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START OCCASIONALLY. ALSO, WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIPM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.

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WE RECENTLY PURCHASED OUR VAN AND WERE VERY EXCITED TO GET OUR SECOND TOWN AND COUNTRY. WE REALLY LIKED THE IDEA OF HAVING THE BLIND SPOT DETECTION SYSTEM. A FEW WEEKS INTO OWNING THE VAN WE STARTED GETTING A WARNING ABOUT THE BLIND SPOT SYSTEM NOT BEING AVAILABLE INTERMITTENTLY. NOW AS SOON AS YOU START THE VEHICLE IT STATES IT IS NOT AVAILABLE AND LEAVES THE TRIANGLES LIT IN THE MIRRORS. FROM OTHER POSTS I HAVE READ THIS SEEMS TO BE A COMMON PROBLEM. SINCE THIS IS A SAFETY FEATURE I HOPE THAT CHRYSLER IS SWIFT TO GET THIS RECALLED SO WE CAN HAVE IT TAKEN CARE OF.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON JUNE 7, 2016. UPDATED 07/13/16.*JB

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CAR WAS PARKED. I HAD PREVIOUSLY USED IT THAT DAY. IT WOULD NOT START. PROBLEM IS INTERMITTENT. ON ONE OCCASION WHEN IT FINALLY STARTED IT DISPLAYED OBJECT IN THE REAR OF THE CAR MESSAGE EVEN THOUGH THERE WAS NO OBJECT.

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CHRYSLER TOWN AND COUNTRY WOULD NOT START. I PUT THE KEY IN THE IGNITION, TURNED IT ON, THE VAN WOULD NOT START HOWEVER WINDOWS WOULD ROLL DOWN AND RADIO WOULD PLAY. REPLACED THE BATTERY AND ISSUE REMAINED. WOULD STOP TO GET GAS A D WHEN. I GOT BACK IN THE VAN IT WOULD NOT START. THIS HAPPENED SEVERAL TIMES. ONE MINUTE IT RAN JUST FINE AND NEXT THING YOU KNOW IT WOULDN'T START. LEAVING ME STRANDED WITH MY 3 KIDS NUMEROUS TIMES. TOOK IT TO A DEALERSHIP AND HAD TO PAY TO REPLACE THE TIPM. NOW THERE ARE ISSUES WITH THE REAR AC. IT WORKS WHEN IT WANTS TO. SOME DAYS IT WORKS JUST FINE AND OTHER DAYS IT DOESNT. IT IS CURRENTLY IN THE SHOP TO HAVE THIS ISSUE RESOLVED. I HAVE VIDEOS OF EXACTLY WHAT HAPPENED AT THE GAS STATIONS WHEN WE WERE STRANDED. THE VIDEO SHOWS MY HUSBAND PUTTING THE KEY IN AND THE CAR NOT STARTING.

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I RECENTLY PURCHASED A USED 2012 (09/11 PRODUCTION DATE) CHRYSLER TOWN 7 COUNTRY TOURING, VAN, IT HAD 063,200.0 MILES WHEN RECEIVED. PURCHASED FROM A HONEST AND REPUTABLE LOCAL USED CAR DEALER. (IT WAS A NEW CAR TRADE IN FROM A DEALER 45 MILES AWAY) AFTER DRIVING THE VAN FOR APROX. 300 MILES THE AIR BAG LIGHT IN THE DASH CAME ON AND WOULD NOT RESET OR GO OUT. THE DEALER TRIED TO CLEAR THE CODE BUT COULD NOT. THEY DETERMINED THAT IT WAS SOMETHING RELATED TO THE DRIVERS SEAT. AT THEIR RECOMMENDATION I TOOK THE VAN TO THE LOCAL CHRYSLER/JEEP/RAM DEALER TO BE CHECKED. THE DEALER CHARGED $95.00 TO CHECK IT AND SAID THAT THERE IS A SHORT IN THE DRIVERS HEAD REST WHICH IS NON-REPAIRABLE AND WILL COST $725.00 (PLUS THE $95.00 CHARGE) TO REPLACE THE HEAD REST. THIS SAFETY SYSTEM FAILURE IS NOT COVERED BY THE FACTORY AFTER THE 36/36 IS EXPIRED. I CALLED THE CHRYSLER FACTORY INFORMATION LINE AND WAS AGAIN TOLD THAT THIS SAFETY SYSTEM FAILURE IS NOT COVERED BY CHRYSLER. IN RESEARCHING THIS ISSUE I HAVE SEEN THAT CHRYSLER HAS HAD AT LEAST 840,000 RECALLS INVOLVING HEAD RESTS. HOW CAN I GET CHRYSLER TO REPAIR THIS SERIOUS PROBLEM. THE DEALER AND CHRYSLER SAID THAT THE SRS/AIR BAGS WILL NOT WORK IF THE LIGHT IS ON. THIS MEANS I HAVE NO AIR BAG FUNCTION SHOULD I BE INVOLVED IN AN ACCIDENT. I AM VERY CONCERNED AND FEEL THAT A SERIOUS SAFETY SYSTEM FAILURE LIKE THIS SHOULD BE A FACTORY COVERED REPAIR FOR AT LEAST 150,000 MILES. I HAVE BEEN DENIED THE REPAIR BY CHRYSLER, REGARDLESS OF THE POTENTIAL FOR SERIOUS INJURY OR DEATH IF INVOLVED IN AN ACCIDENT WHEN THE SRS SYSTEM WILL NOT WORK. I AM A DISABLED VETERAN AND NEED THIS VAN FOR TRANSPORTATION.

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I GOT INTO A CAR ACCIDENT HIT FROM SIDE MY CAR SUSTAINED OVER 5,000 OF DAMAGE MY CHILDREN AND I WERE IN THE CAR AT THE TIME THE AIRBAGS DID NOT DEPLOY. I REPORTED THIS TO CHRYSLER THEY JUST ADVISED ME TO GO TO DEALER TO HAVE AIRBAGS CHECKED. NEVER OFFERED TO DO ANY FURTHER INQUIRY. CURRENTLY, MY VAN STARTS AT TIMES AND AT OTHERS DOES NOT MY NEW BATTERY WHICH WAS COSTLY CONTINUES TO BE DRAINED I CALLED CHRYSLER THEY SAID IT WOULD COST 145. JUST TO DIAGNOSE THE PROBLEM I DON'T HAVE THAT KIND OF MONEY AVAILABLE TO CHECK THE CAR I SAID TO THE SERVICE DEPT. "YOU KNOW THESE VANS ARE EXPERIENCING THESE PROBLEMS YET YOU STILL CHARGE ME SO MUCH TO HAVE A KNOWN PROBLEM CHECKED?" THEY SAID YES DO YOU WANT TO MAKE AN APT.? OF COURSE I DID NOT.

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WHILE TRAVELING IN THE MIDWEST, CLEVELAND, OHIO, MY CHECK ENGINE LIGHT CAME ON WHILE DRIVING. I TRIED WAITING A COUPLE OF GAS TANKS TO SEE IF IT WOULD TURN OFF AUTOMATICALLY. IT DID NOT. I WAS SCHEDULED TO LEAVE CLEVELAND, OHIO AND DRIVE BACK TO MOBILE, ALABAMA WITH MY GRANDSON AND DAUGHTER THE WEEKEND OF DEC. 10, 2015, I FELT IT WAS PRUDENT TO HAVE THE VAN LOOKED AT FOR THE CHECK ENGINE LIGHT PROBLEM. I TOOK THE VAN INTO WASHINGTON AND LEE SERVICE ON DEC. 8, 2015. THEY DIAGNOSED THE PROBLEM AS A FOULED IGNITION COIL, AND REPLACED THE COIL, ALL THE SPARK PLUGS AND A GASKET. I RETRIEVED MY CAR ON DEC. 10, 2015 IN THE EARLY AFTERNOON. THAT SAME EVENING, THE CHECK ENGINE LIGHT CAME BACK ON, SO I RETURNED THE VAN TO THEM. I RECEIVED A CALL MIDAFTERNOON THAT I NEEDED TO TAKE THE CAR TO A DEALER FOR SERVICE, WHICH IS WHEN I FOUND OUT ABOUT THE SERVICE BULLETIN REGARDING THE ENGINE. I DROPPED THE CAR OFF AT DEACON'S CHRYSLER JEEP IN CLEVELAND, OHIO ON DECEMBER 10, 2015 AND PICKED IT UP ON DECEMBER 14, 2015 AT APPROX. 6 PM. THIS NECESSITATED FINDING A HOTEL ROOM FOR THE DURATION. IN ADDITION, I NEEDED TO SECURE TRANSPORTATION. I PICKED UP THE CAR TOO LATE TO LEAVE THAT DAY AND HAD TO STAY UNTIL THE MORNING OF DEC. 15, 2015. UPON RETURNING TO MOBILE, ALABAMA, THE VAN BEGAN T SHUDDER AND SHAKE WHEN BRAKING. THIS HAS HAPPENED BEFORE AND OUR MECHANIC PERFORMED THE REPAIRS. MY HUSBAND DECIDED TO CHECK ON THE NHTSA SITE TO SEE IF THERE WERE ANY OTHER DEFECTS IN THE VAN THAT CONSUMERS WERE NOT NOTIFIED OF. WE TOOK THE VAN TO THE AUTONATION CHRYSLER DODGE, WHERE WE ORIGINALLY PURCHASED THE VEHICLE. THE DEALER DETERMINED THAT THE REPAIR DID NOT FALL UNDER THE SERVICE BULLETIN. I DISPUTE THAT, THE SERVICE BULLETIN SPECIFICALLY STATES THAT THE FRONT ROTOR AND PADS ARE PART OF THE PROBLEM.

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