What 280 owners told NHTSA about the 2011 GMC Acadia Denali

SERVICE STABILITRAK, AND THE ENGINE POWER LOW WARNING LAMPS ILLUMINATED FOLLOWED BY THE VEHICLE SLOWING TO 20 MPH. VEHICLE TAKEN TO THE REPAIR FACILITY WHERE THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THIS SAME INCIDENT OCCURRED SEVERAL TIMES PREVIOUSLY. ENGINE REVERTING TO LOW POWER IS A HAZARD AND SAFETY ISSUE. *TR

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE HEAD LIGHT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE HEAD LIGHT ASSEMBLY HAD OVERHEATED, MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.

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WHILE DRIVING ON INTERSTATE 17W GOING TO DEPOSIT, NY, I SUDDENLY SAW AN ERROR MESSAGE ON THE DASHBOARD THAT READ "SERVICE TRACTION CONTROL", THEN IT READ "TRACTION CONTROL OFF" AND THEN THE LAST THING THAT READ WAS "ENGINE POWER IS REDUCED". THAT'S WHEN MY CAR DROPPED FROM GOING 60 MPH ON CRUISE CONTROL TO 20 MPH AND I COULD NOT ACCELERATE. THANKFULLY, I WAS ALREADY IN THE RIGHT LANE AND WAS ABLE TO PULL ONTO THE SHOULDER. AT THAT POINT, I TURNED OFF THE VEHICLE AND WAITED, THINKING THAT THE ERROR MESSAGE WOULD GO AWAY AND IT'S JUST A COMPUTER GLITCH, AS THIS IS COMMON WITH THIS MODEL VEHICLE. I STARTED THE VEHICLE AGAIN AND IT HAD FULL POWER BUT THE ERROR MESSAGE TO "SERVICE TRACTION CONTROL" WAS STILL ON AND ALTERNATING BETWEEN THAT MESSAGE AND "TRACTION CONTROL OFF". THIS INCIDENT OCCURRED THREE SEPARATE TIMES ON THE SAME DAY ALONG THE SAME HIGHWAY AND AT ONE OF THE TIMES, THERE WAS A LARGE VEHICLE BEHIND ME AND THANKFULLY, THE DRIVER WAS ABLE TO QUICKLY MOVE TO THE NEXT LANE BECAUSE I THE ENGINE REDUCED POWER AND I COULD NOT ACCELERATE. I PUT MY HAZARD LIGHTS ON EACH TIME IT HAPPENED. THANK GOD MY CHILDREN WERE NOT IN THE CAR WITH ME WHEN THIS HAPPENED. I HAVE HAD MANY DIFFICULTIES WITH THIS VEHICLE SINCE IT WAS FIRST LEASED IN 2011. I THINK THAT ALL THE GMC ACADIAS SHOULD BE RECALLED AS IT POSES SUCH A TREMENDOUS DANGER TO MOTORISTS.

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE TRACTION CONTROL, SERVICE STABILITRACK, AND THE ENGINE POWER LOW WARNING LAMPS ILLUMINATED FOLLOWED BY THE VEHICLE STALLING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 52,000.

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE DAY TIME RUNNING LIGHTS HAD FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE BULB HAD GOTTEN TOO HOT AND MELTED THE CASING, LIGHT BULB, AND HOUSING UNIT. THE COMPONENTS NEEDED TO BE REPLACED FOR BOTH HEAD LIGHTS. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT AFTER EXITING THE VEHICLE WITH THE ENGINE OPERATING, THE DRIVER SLIPPED ON AN ICE PATCH AND FELL. WHILE THE CONTACT WAS GROUNDED, THE VEHICLE ERRONEOUSLY ROLLED AWAY AND OVER HER LEGS. THE CONTACT SUSTAINED MUSCLE AND NERVE DAMAGE TO BOTH LEGS. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 34,994.

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DRIVING ON THE HIGHWAY COMING OFF OF AN EXIT RAMP, THE POWER STEERING FAILED AND WAS UNABLE TO CONTROL THE VEHICLE STEERING. TURNING THE STEERING WHEEL WAS LIKE TRYING TO PULL ON DEAD WEIGHT TO GET IT TO TURN. THIS CONTINUED AND SEEMED TO GET WORSE AS I SLOWED THE CAR TO A STOP. UPON DRIVING AGAIN A FEW MINUTES AFTER THE VEHICLE WAS STOPPED, POWER STEERING RETURNED FOR 10 MILES OF DRIVING ON THE WAY BACK TO MY HOME, AND THEN FAILED AGAIN. NO WARNING LIGHTS APPEARED WITH POWER STEERING FAILURE, AND CAR IS NOT SAFE TO DRIVE. *TR

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THIS IS MY CAR, BUT MY HUSBAND AND I TRIED TO TAKE A LONG TRIP IN THE CAR AND MY HUSBAND FOUND THAT HE WAS NOT A SAFE DRIVER DUE TO THE UNCOMFORTABLE HEAD REST DESIGN. MY HUSBAND IS 6' 4" TALL AND THE ACADIA HEAD REST PUSHES HIS HEAD FORWARD AND DOWN AT AN AWKWARD ANGLE. THIS CAUSES HIM TO BE FATIGUED, GET A HEADACHE FROM HOLDING HIS HEAD AT AN AWKWARD POSITION AND DOES NOT ALLOW HIM TO LOOK THROUGH HIS GLASSES CORRECTLY. THIS IS AN UNSAFE SITUATION FOR A DRIVER DURING A LONG TRIP. I CONTACTED GM TO SEE IF WE COULD GET A DIFFERENT HEAD REST THAT WOULD BE SAFE AND COMFORTABLE FOR A TALL DRIVER BUT THEY SAID THAT THEY COULDN'T HELP US. THEY DID ADMIT THAT MY HUSBAND IS NOT THE ONLY DRIVER WHO HAS EXPERIENCED THIS PROBLEM. *TR

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HEAD LIGHT MOUNTS HAVE MELTED DUE TO HEAT FROM THE DAYTIME HEADLIGHT BULBS. NOW I CANNOT MAINTAIN FUNCTIONING DAYTIME RUNNING LIGHTS. BULBS BURN OUT IN JUST A FEW DAYS USE. GM CLAIMS THIS IS NOT A SAFETY ISSUE AND THEREFORE WILL NOT REPLACE THE HEADLIGHT UNITS. *TR

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AIR CONDITIONER/COMPRESSOR HAS FAILED AND THE UNIT IS LEAKING FREON INSIDE THE CAR CABIN WHEN AIR CONDITIONING OR VENTS ARE OPEN. THERE IS ALSO A HISSING SOUND AND EXHAUST COMING FROM THE COMPRESSOR, WHICH WAS PROCEEDED BY A BURNING SMELL WHEN THE UNIT INITIALLY FAILED. AFTER DOING SOME RESEARCH, IT APPEARS THAT THIS IS AN ON-GOING ISSUE FOR PEOPLE WHO OWN THIS PARTICULAR MAKE AND MODEL OF CAR - THERE ARE DOZENS OF PEOPLE DOCUMENTING THIS ISSUE ONLINE, BUT GMC REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM. WE CONTACTED THE DEALER AND WERE INFORMED THAT NOT ONLY WOULD WE HAVE TO PAY FOR THE EXPLORATION OF THE PROBLEM, WHICH RESULTS IN THE COSTLY REMOVAL OF THE DASHBOARD, WE WOULD ALSO NEED TO PAY TO FIX IT EVEN THOUGH THERE IS LESS THAN 40,000 MILES ON THE CAR AND IT IS BARELY 2 YEARS OLD. WE HAVE HAD TO SHUT THE VENTS AND FORGO USING THE VENTILATION WHEN DRIVING BECAUSE THE LEAKING FREON CAUSES PASSENGERS TO BECOME LIGHT-HEADED AND DEVELOP A HEADACHE. WHEN THE WEATHER IS HOT, YOU NEARLY SUFFER FROM HEAT EXHAUSTION WHILE DRIVING. ADDITIONALLY, THE HEATING HAS ALSO FAILED AT THIS POINT, RENDERING THE SYSTEM USELESS. *JS

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IN WET / RAINY CONDITIONS, POWER STEERING FAILS AS BELT GETS WET AND LOOSES ALL TRACTION. THIS HAS OCCURRED MULTIPLE TIMES AT VARYING SPEEDS AND HAS TWICE ALMOST RESULTED IN ACCIDENTS AS WE WERE NEGOTIATING TURNS. VARIOUS ONLINE AUTO FORUMS HIGHLIGHT THIS AS A RECURRING PROBLEM WITH THE GMC ACADIA. WHY HASN'T A RECALL BEEN ISSUED FOR THIS SAFETY ISSUE? DEALER STATES THERE IS NO FIX. *TR

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ROLLED AWAY AND CRASHED OFF THE SIDE OF A CLIFF. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS STILL IN PARK WHEN IT WAS TOWED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS AWAITING DIAGNOSIS. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 45,000.

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HEADLIGHT CONNECTOR WAS OVERHEATING AND MELTED. *TR

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PASSENGER SIDE DAYTIME RUNNING LIGHT STOPPED WORKING. TOOK TO DEALER AND BULB WAS REPLACED. WITHIN A FEW MONTHS, BULB WAS OUT AGAIN. RETURNED TO DEALER IN JUNE 2013 AND DISCOVERED PART OF THE FIXTURE WIRING HAD MELTED. DEALER REPAIRED UNDER EXTENDED WARRANTY. THE SAME DAY WE PICKED IT UP, THE DRIVER SIDE DAYTIME RUNNING LIGHT WENT OUT. RETURNED TO DEALER ON JUNE 21, 2013 AND DISCOVERED MELTED WIRING AGAIN. WE HAVE GONE THROUGH THREE BULBS AND HAD TO REPLACE THE MELTED WIRING COMPONENTS ON BOTH DAYTIME RUNNING LIGHTS. ALSO HAVE AN UNSOLVED ISSUE OF HIGH BEAMS WORKING OFF AND ON. THERE IS DEFINITELY A SERIOUS WIRING/ELECTRICAL PROBLEM THAT NEEDS TO BE INVESTIGATED. THIS COULD POSE A POTENTIALLY SERIOUS FIRE HAZARD. THERE IS NO WAY THIS IS NOT SOME TYPE OF MANUFACTURING DEFECT! *TR

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POWER WINDOW CONTROLS INTERMITTENTLY NOT WORKING TO CLOSE ALL PASSENGER WINDOWS FROM DRIVER DOOR CONTROL PANEL. ONLY WORK AROUND DISCOVERED IS TO LOCK/UNLOCK WINDOWS AND THEN CLOSE WINDOWS, WORKS APPROX. 75% OF TIME. *TR

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DRIVING 40MPH, ACCELERATED INTO THE LEFT LANE TO PASS. REMOVING MY FOOT FROM THE ACCELERATOR, MY VEHICLE CONTINUED TO ACCELERATE WITH THE PEDAL MOVING TO THE FLOOR. AFTER REPEATEDLY STOMPING THE BRAKE AND DEPRESSING THE "CANCEL CRUISE" CONTROL BUTTON, I WAS ABLE TO REGAIN CONTROL OF THE VEHICLE BEFORE HITTING THE VEHICLE AHEAD OF ME. THIS HAPPENED ABOUT 3.5 HOURS INTO A 9 HOUR TRIP, SO THE VEHICLE WAS WARM. I WAS ABLE TO REPEAT THE CONDITION 4 TIMES. TWICE WITH THE CRUISE ON BUT DISENGAGED AND TWICE WITH THE CRUISE TURNED OFF. I DISCOVERED THAT STOMPING THE BRAKES OR DEPRESSING THE CANCEL CRUISE BUTTON CLEARED THE CONDITION. AFTER A COUPLE OF STOPS, CONDITION OCCURRED A 6TH TIME AS I ATTEMPTED TO PASS A VEHICLE GOING 50MPH. AS I DEPRESSED THE ACCELERATOR, THE SYMPTOM RECURRED WITH MY VEHICLE ACCELERATING TO 80 MPH BEFORE CONTINUALLY DEPRESSING THE "CANCEL CRUISE" BUTTON RELEASED THE STUCK ACCELERATOR. ON 3 JUNE, TOOK THE VEHICLE TO THE DEALER SERVICE DEPARTMENT. NEITHER DEALER TECH NOR I COULD REPRODUCE THE PROBLEM. . THINKING VEHICLE TEMP COUD BE THE DIFFERENCE, I LEFT THE VEHICLE WITH THE TECHNICIAN. HE DROVE IT FOR 3 HOURS AND APPROXIMATELY 150 MILES AND COULD NOT REPLICATE THE PROBLEM. DEALER OPENED GM TECHNICAL ASSISTANCE CASE (71-1189923303) AND ALLEGEDLY GM HAS NO RECORD OF SIMILAR PROBLEMS. THE DEALER HAD NO RECOURSE BUT TO RETURN THE VEHICLE TO ME. I CALLED GM CUSTOMER ASSISTANCE AND REGISTERED MY CONCERN. SEVERAL DAYS LATER, GM CUSTOMER ASSISTANCE CALLED SAYING THAT GM HAD NO RECORD OF SIMILAR INCIDENCES BUT HAD LOGGED ANOTHER VEHICLE SERVICE REQUEST (71-1191383116). I QUESTIONED THIS REVELATION AS I HAD FOUND SEVERAL DOCUMENTED SIMILAR CASES WITH ACADIAS ON EDMUNDS.COM. MY WIFE NORMALLY DRIVES THIS VEHICLE. I AM UNSURE HOW SHE WOULD HAVE REACTED HAD THIS HAPPENED WITH HER DRIVING. IT IS DEFINITELY A MAJOR SAFETY CONCERN. *TR

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH WHEN THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED CONSISTENTLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE AIR BAG WAS FAULTY. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM, WHO INFORMED THE CONTACT THAT A DEFECT WAS NOT COVERED UNDER THE SERVICE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 56,710.

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MOTOR NEEDED TO BE REPLACED. ON A SEPARATE OCCASION, THE VEHICLE WAS TAKEN TO THE DEALER FOR THE SAME FAILURE AND WAS DIAGNOSED THAT THE FUEL INJECTOR NEEDED TO BE REPLACED. ALSO, THE TECHNICIAN MENTIONED THAT THE ECM NEEDED TO BE UPDATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000 AND THE CURRENT MILEAGE WAS 40,000. *TR

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SINCE MAY 2012 OUR "CHECK AIR BAG" LIGHT HAS REPEATEDLY APPEARED. THE DEALER TOLD US THAT WHEN THAT LIGHT IS ON, THE AIRBAGS WILL NOT DEPLOY. THE VEHICLE HAS BEEN TAKEN TO THE DEALER TO BE REPAIRED AT LEAST 4 TIMES. THE MOST RECENT OF WHICH WAS ON DECEMBER 20, 2012. WE WERE TOLD GM DISCOVERED A NEW REPAIR THAT THEY WERE 90% CERTAIN WOULD FIX THE PROBLEM WITH THE PASSENGER AIRBAG DETECTOR. THE LIGHT APPEARED AGAIN TONIGHT, LESS THAN ONE MONTH AFTER THE NEW REPAIR. GMC HAS BEEN COMPLETELY NON-RESPONSIVE. THE DEALER (KOONS) WOULD ONLY REPAIR THE CAR WHEN THE LIGHT APPEARS, WHICH IS A PROBLEM WHEN IT FLASHES INTERMITTENTLY. THE FACT THAT WE CANNOT RELY ON OUR AIRBAGS TO DEPLOY IS AN EXTREME SAFETY CONCERN. *TR

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT AFTER HAVING THE WINDSHIELD REPLACED, SHE NOTICED A BURNING SMELL BEING EMITTED FROM AN UNKNOWN SOURCE. IT WAS LATER DISCOVERED THAT THE LUGGAGE RACK WAS ALLOWING WATER TO ENTER THE VEHICLE WHICH REACHED THE ELECTRONICS THROUGH THE REAR VIEW MIRROR. AS A RESULT, ALL OF THE ELECTRICAL COMPONENTS THAT WERE CONNECTED TO THE REAR VIEW MIRROR, INCLUDING THE ONSTAR SYSTEM AND THE RADIO, FAILED TO FUNCTION CORRECTLY. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 32,000. THE VIN WAS NOT AVAILABLE.

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WHEN I TRIED TO PARK MY 2011 ACADIA SLE, THE ACCELERATOR BECAME STUCK CAUSING THE FRONT OF MY CAR TO CRASH INTO A HEALTH CLUB WALL. WHEN I SAW PEOPLE RUNNING INSIDE THE HEALTH CLUB I THOUGHT I HAD ROLLED OVER SOMEONE. SO, I TRIED TO BACK UP AND WHEN I PUT THE CAR IN REVERSE IT SHOT BACKWARDS WITH A ROLLING FORCE AND HIT AN IRON POST. TO KEEP THE WHEELS FROM CONTINUOUSLY ROLLING, I HAD TO SLAM THE GEAR INTO PARK AND TURN THE IGNITION OFF. I BELIEVE THIS ACCIDENT SHOULD BE INVESTIGATED FURTHER BEFORE SOMEONE ELSE IS INJURED OR KILLED.

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MY 2011 GMC ACADIA (DENALI) HAS NOW BEEN TAKEN INTO THE DEALERSHIP 3 TIMES (AND LIKELY AN UPCOMING 4TH) DUE TO THE RIGHT FRONT POWER DOOR LOCK AND WINDOW (AND REAR HATCH) WORKING INTERMITTENTLY OVER THE PAST YEAR. THEY HAVE TRIED TO REPLACED THE DOOR MODULE AND REPROGRAMMED IT. THE NEXT TIME, THEY REPLACED BOTH THE MALE AND FEMALE TERMINALS IN THE CONNECTOR AND APPLIED SOME GREASE. NOT EXACTLY SURE WHAT THEY DID THE THIRD TIME. MY CONCERN IS THAT IT JUST HAPPENED AGAIN ALTHOUGH AFTER 24 HOURS IT WAS FINE. I UNDERSTAND GM CURRENTLY HAS A RECALL OUT FOR SUVS BUT FOR MORE OLDER VEHICLES = FIRE, SMOKE, OTHER ARE LINKED TO ELECTRICAL PROBLEMS WITH THE DOOR UNIT. JUST WONDERING IF MY VEHICLE IS HAVING THE SAME ISSUE EVEN THOUGH ITS 5 YEARS NEWER. THERE HAS BEEN NO RECALL ON MY VEHICLE AS OF YET. *TR

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE REAR WINDSHIELD WAS EXTREMELY SMALL AND DISTORTED THE REAR VISIBILITY. THE CONTACT STATED THAT THE REARVIEW BACK-UP CAMERA SHOULD BE EQUIPPED IN ALL MODEL VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND ADVISED THAT THE VEHICLE FUNCTIONED AS DESIGNED. THE APPROXIMATE FAILURE MILEAGE WAS 19.

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TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT WHEN DRIVING IN RAINY OR ICY WEATHER, THE TIRES WOULD SPIN ABNORMALLY WHEN ACCELERATING FROM A STOP AND WOULD NOT GRIP THE PAVEMENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS TEST DRIVEN. THE DEALER INFORMED THE CONTACT THAT THEY WERE UNABLE TO LOCATE A FAILURE WITHIN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR FURTHER INSPECTION. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO ADVISED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 16,000. UPDATED 02/15/12*LJ

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CRANK NO START AFTER PARKING ON AN INCLINE (DRIVE WAY) WHEN FUEL LEVEL IS LOW (~ 3-4 GALLONS IN THE TANK.) STARTED WHEN CAR WAS PUSHED TO THE STREET. (LEVEL). *TR

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