What 280 owners told NHTSA about the 2011 GMC Acadia Denali

TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE CRACKED AND THE DAYTIME RUNNING LAMPS OVERHEATED AND MALFUNCTIONED. THE DEALER RECOMMENDED THAT THE HEADLIGHTS AND DAYTIME RUNNING LAMPS BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

NHTSA ODI 10632090

POWER STEERING WENT OUT. AFTER THAT WAS REPLACED, THE STEERING COLUMN WENT OUT. THIS IS A KNOWN DEFECT. WHEN WILL SOMEONE DO SOMETHING? AFTER SOMEONE DIES? MORE DETAILED INFORMATION WILL BE PROVIDED UPON REQUEST. *TR

NHTSA ODI 10620791

2011 GMC ACADIA. CONSUMER WRITES IN REGARDS TO VEHICLE IGNITION SWITCH ISSUES. *SMD THE CONSUMER STATED THE IGNITION SHUT OFF, AS HER FATHER WAS DRIVING. HE WAS ABLE TO MOVE OFF THE INTERSTATE, PUT THE VEHICLE IN NEUTRAL AND RE-STARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. HOWEVER, THEY WERE UNABLE TO FIND ANYTHING WRONG. *JB

NHTSA ODI 10619576

TL* THE CONTACTS OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE POWER WINDOW FAILED TO ACTIVATE. THE CONTACT ALSO STATED THAT THE WARNING LIGHT TO INDICATE THAT THE HOOD WAS OPEN ILLUMINATED, THE TURN SIGNALS FAILED, AND NONE OF THE POWER LOCKS INSIDE THE VEHICLE ACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

NHTSA ODI 10618662

2011 GMC ACADIA. CONSUMER WRITES IN REGARDS TO CORROSION AND/OR LOOSE CRIMPS IN SEATS MOUNTED SIDE IMPACT AIRBAG WIRING HARNESS CONNECTORS RECALL NOTICE. *SMD THE CONSUMER STATED HE RECEIVED A SECOND RECALL NOTICE, FOR ADDITIONAL REPAIRS. HOWEVER, THE DEALER STATED THE REPAIRS WERE DONE, AND GM SENT THE NOTICE IN ERROR. *JB

NHTSA ODI 10618549

TL* THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V266000 (SEAT BELTS) WAS PERFORMED HOWEVER THE FAILURE WAS NOT CORRECTED. THE CONTACT STATED THAT THE CABLE FAILED CAUSING RUBBING AND CUTTING TO THE DRIVERS AND PASSENGERS SIDE FRONT SEAT BELT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 14,000.

NHTSA ODI 10615299

TL* THE CONTACT OWNS 2011 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND WAS RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,595. UPDATED 09/02/14*LJ UPDATED 09/11/14

NHTSA ODI 10615360

I'VE RECEIVED 3 NOTICES ABOUT RECALLS. GM TOLD ME JULY THE PARTS ARE NOW AVAILABLE, BUT WHEN I CALL MY DEALER THEY INDICATED THEY'LL PUT ME A WAITING LIST FOR WHEN THEY ACTUALLY RECEIVE THE PARTS. WHY ISN'T GM SENDING DEALERS ENOUGH PARTS TO HANDLE THESE RECALLS. MY DEALER IS GREAT IT'S JUST GM THAT IS CREATING PROBLEMS. TELLING US THEY HAVE THE PARTS, THEN THEY DON'T SEND THEM TO THE DEALERS. MY DEALER IS VERY FRUSTRATED OVER THIS AS I AM. THANK YOU IN ADVANCE FOR PUSHING GM A LITTLE TO GET THE PARTS TO THE DEALERS SO THAT I (WE) CAN GET OUR VEHICLES REPAIRED. *TR

NHTSA ODI 10614695

THE VEHICLE LOSES ITS POWER STEERING WHILE BACKING INTO PARKING SPACES AND WHILE THE STEERING WHEEL IS TURNED SHARPLY. NO POWER STEERING AT ALL. *TR

NHTSA ODI 10614625

THE SECOND ROW MIDDLE SEATBELT LOCKS WHERE I AM UNABLE TO EXPAND AND USE IT. I HAVE BEEN TO THE DEALER TO CORRECT THE PROBLEM THREE TIMES AND THEY CLAIM THAT THIS PROBLEM HAS BEEN CORRECTED, AND THIS HAS BEEN A ON GOING PROBLEM. THE REASON I BOUGHT THE ACADIA IS BECAUSE I HAVE A LARGE FAMILY AND I USE THE STATES IN THIS VEHICLE. *TR

NHTSA ODI 10611179

TL * THE CONTACT OWNS A 2011 GMC ACADIA. THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED WHEN ANOTHER VEHICLE CRASHED INTO THE DRIVER'S DOOR AND FRONT DRIVER'S SIDE WHEEL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT AND THE PASSENGER SUSTAINED NECK AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE PARTS FOR NHTSA CAMPAIGN NUMBER: 14V118000 (AIR BAGS) WERE UNAVAILABLE TO PERFORM THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

NHTSA ODI 10606952

MY WIFE AND I WERE STOPPED WAITING TO MAKE A LEFT TURN INTO SERVICE STATION, CAR BEHIND ME WAS ALSO STOPPED, 3RD CAR BACK REAR ENDED HIM WHO REAR ENDED ME. BECAUSE THE HEAD REST LEANS FORWARD SO MUCH MY WIFE UPON IMPACT BEGAN SCREAMING THEN CRYING STATING THE BACK OF HER HEAD HURT. AFTER POLICE ARRIVED I TOOK HER TO ER THAN LATER TO FAMILY DOCTOR. CT SCAN AND MRI BOTH REVEALED SHE HAS BRAIN CONCUSSION. SOME DAYS SHE SPENDS ALL DAY IN BED WITH BAD PAINS IN HER HEAD. *TR

NHTSA ODI 10607116

MY SON IN LAW WAS DRIVING, I WAS IN PASSENGER SEAT, ALL OF A SUDDEN ENGINE RACED, TACK NEEDLE WENT VERY HIGH AND VEHICLE BEGAN SLOWING DOWN ALL AT THE SAME TIME. SON IN LAW REMOVE FOOT FROM GAS PEDDLE AND VEHICLE ACTED NORMAL. THIS HAS HAPPEN TO ME APPROXIMATELY 20 TIMES PRIOR TO THIS. TWO OR THREE TIMES I TOOK IT TO DEALER WHO STATED THE COMPUTER DIDN'T 'REGISTER' ANYTHING. IT HAS HAPPENED ON INTERSTATE WHEN I ATTEMPT TO PASS 18 WHEELER IN HEAVY TRAFFIC, VERY SCARY. *TR

NHTSA ODI 10607086

I SAW AN ERROR MESSAGE ON THE DASHBOARD THAT READ "SERVICE TRACTION CONTROL", THEN IT READ "TRACTION CONTROL OFF" AND THEN THE LAST THING THAT READ WAS "ENGINE POWER IS REDUCED". THAT'S WHEN MY CAR DROPPED FROM GOING 55 MPH TO 20 MPH AND I COULD NOT ACCELERATE. I PULLED OFF THE ROAD A FEW MINUTES THEN BACK ONTO ROAD BUT HAD NO POWER. I PULLED OVER AND CALLED A TOW TRUCK AND HAD IT TOWED TO SHOP.THEY REPLACED ACCELERATOR PEDAL ASSEMBLY. COST ME $259.84. *TR

NHTSA ODI 10607099

I WAS PULLING OUT OF MY DRIVEWAY WHEN IT FELT LIKE THE POWER STEERING LOCKED UP. THE CAR WOULDN'T TURN IN ANY DIRECTION. I APPLIED MORE FORCE TO THE STEERING WHEEL AND IMMEDIATELY HEARD A GRINDING NOISE AND SAW WHITE SMOKE COMING FROM UNDER THE HOOD. I SHUT THE CAR OFF AND OPENED THE HOOD TO SEE THE SMOKE COMING FROM THE FRONT OF THE ENGINE AND IT SMELLED HORRIBLE. I CHECKED THE POWER STEERING FLUID AND IT WAS PERFECT. I STARTED THE CAR BACK UP AND THE POWER STEERING CAME BACK, BUT NOW THERE'S A WHINNING SOUND EVERY TIME I TURN. AFTER RESEARCH ONLINE, I FOUND THAT THOUSANDS OF OTHERS HAVE HAD THIS SAME EXACT PROBLEM AND THAT GM IS GOING THROUGH A CLASS ACTION LAWSUIT OVER THIS ISSUE BECAUSE IT'S A HUGE SAFETY CONCERN FOR INDIVIDUALS INSIDE THE CAR. THE CLASS ACTION LAWSUIT IS CASE # [XXX] FILED ON 03/22/2013. AFFECTED VEHICLES ARE AS FOLLOWS: 2009-2012 GMC ACADIA, 2009-2012 BUICK ENCLAVE, 2009-2012 CHEVROLET TRAVERSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10606238

DAYTIME RUNNING LIGHT HOUSING AND WIRING MELTED. DEALER REFUSES TO FIX AND WANTS $1000 TO REPAIR WHAT IS NOW A KNOWN ISSUE WITH THE DESIGN. THIS IS A FIRE HAZARD AND WILL REOCCUR AFTER REPLACEMENT. *TR

NHTSA ODI 10604320

DRIVING VEHICLE, TEMP GAUGE GOT OVER 240 DEGREES STOPPED AND FOUND WATER POURING OUT OF FROM THE FRONT OF THE ENGINE.AFTER FURTHER INSPECTION FOUND THE WATER PUMP TO BE LEAKING BADLY. *TR

NHTSA ODI 10596804

AIR CONDITION NOT WORKING, LIGHT ON CONTROL BLINKS 3 TIMES AND GOES OUT. COULD BE EVAPORATER COOR. KNOWN PROBLEM WITH THIS MODEL. WHY IS THIS NOT COVERED UNDER WARRANTY. *TR

NHTSA ODI 10595217

STEERING WOULD INTERMITTENTLY LOCK UP OR BE VERY DIFFICULT TO TURN AT LOW RPMS. THIS PROBLEM HAS GOTTEN SIGNIFICANTLY WORSE IN THE LAST YEAR AND HAS NEARLY CAUSED SEVERAL ACCIDENTS. UPON RESEARCHING A FIX TO THE PROBLEM I HAVE FOUND MULTIPLE COMPLAINTS ONLINE ON ALL GM ACADIA, TRAVERSE, ENCLAVE AND OUTLOOK VEHICLES. GM HAS A COUPLE OF TSB COVERING THIS ISSUE. THIS IS A VERY SERIOUS SAFETY ISSUE THAT GM HAS KNOWN ABOUT AND DONE NOTHING OTHER THEN TO CHARGE YOUR $1500+ TO FIX A KNOWN STEERING DEFECT. *TR

NHTSA ODI 10593926

OVER THE PAST MONTH AND A HALF I HAVE BEEN NOTICING THAT WHEN I ATTEMPT TO PUSH THE GAS TO MAKE MY CAR GO FASTER THAT IT DOESN'T ACCELERATE. IT IS USUALLY WHEN MY VEHICLE IS ALREADY IN MOTION AND I ATTEMPT TO GO FASTER. I CAN HEAR IT MAKING A NOISE LIKE IT'S TRYING TO GO FASTER BUT THERE IS DEFINITELY A DELAY BEFORE THE VEHICLE ACTUALLY STARTS TO GO FASTER. USUALLY I AM ON A NORMAL STREETS GOING ANYWHERE FROM 35-55 MPH (DEPENDING ON THE STREET AND POST SPEED LIMIT), SO IT'S NOT ALWAYS A HUGE DEAL WHEN IT HAPPENS. I DO A LOT OF HIGHWAY DRIVING AND THIS IS WHERE MY CONCERN COMES INTO PLAY. A FEW WEEKS AGO I WAS MERGING ONTO 696. THERE WAS MORE THEN ENOUGH ROOM IN THE FIRST LANE FOR ME TO SAFELY MERGE INTO TRAFFIC, HOWEVER, WHEN ATTEMPTING TO ACCELERATE MY VEHICLE IT WOULD NOT GO ABOVE 35MPH FOR A GOOD 30 SECONDS AND A CAR THAT WAS IN THE RIGHT LANE PROBABLY GOING AT LEAST 70MPH ALMOST REAR ENDED ME. THERE WAS ANOTHER INSTANCE WHEN I WAS MERGING ONTO THE VANDYKE EXPRESSWAY WHERE THE POSTED SPEED IS 70MPH AND THE EXACT SAME THING HAPPENED. TRYING TO MERGE INTO TRAFFIC WITH A POST SPEED OF 70MPH AND MY VEHICLE NOT GOING ABOVE 35MPH IS NOT SAFE. MY VEHICLE WAS RECENTLY IN THE SHOP BECAUSE MY AIR COMPRESSOR LITERALLY MELTED AND STARTED SMOKING AS I WAS DRIVING MY CAR. WHEN IT WAS IN THE SHOP THIS PROBLEM WAS MENTIONED TO THEM AND WE WERE TOLD "THE PROBLEM WOULD BE LIKE FINDING A NEEDLE IN A HAYSTACK" THE AIR COMPRESSOR WAS FIXED ALONG WITH THE CURRENT AIR BAG RECALL, HOWEVER, THIS ACCELERATION ISSUE WAS NOT ADDRESSED WHATSOEVER. TO ME THIS IS THE MOST PRESSING ISSUE AND SHOULD HAVE TAKEN PRIORITY. I SHOULD BE ABLE TO KNOW THAT WHEN I AM MERGING ONTO A HIGHWAY WITH FAST MOVING TRAFFIC THAT MY CAR IS GOING TO ACCELERATE AND NOT POTENTIALLY CAUSE A MAJOR ACCIDENT. *TR

NHTSA ODI 10593606

I HAD TO HAVE MY STEERING PUMP REPLACED BECAUSE OF A LOUD WHINING SOUND. I BOUGHT THIS CAR NEW. ALSO THE HEATING ELEMENT WENT OUT IN MY HEATED SEAT ON PASSENGER SIDE WHERE IT IS RARELY USED. ALL REPAIRS OVER $1100. *TR

NHTSA ODI 10585808

FOR TWO WEEKS LEADING UP TO THE 3/27/14 INCIDENT, EVERY TIME WE STARTED THE CAR THE AIR WOULD NOT COME ON AND WE WOULD HAVE TO MANUALLY TURN THE AIR ON. WHEN WE TURNED THE CAR OFF, THE AIR WOULD STAY ON. TWO WEEKS LATER, WHEN I WAS OPERATING THE VEHICLE, THE GAUGES ON THE INSTRUMENT PANEL STARTED GOING HAYWIRE DISPLAYING DOZENS OF MESSAGES, AND THE ALL OF THE GAUGES WOULD SHOOT UP, THEN BOTTOM OUT AT 0, THEN SHOOT UP AGAIN, ETC.. I TURNED THE CAR OFF, AND WHEN I CAME BACK LATER TO START IT, THE CAR WOULDN'T START BUT THE ELECTRICAL STUFF CAME ON. AFTER SEVERAL ATTEMPTS TO GET THE CAR TO START, I ROLL DOWN MY WINDOWS AND THEN TRY IT AGAIN, AND THE CAR STARTED. I DROVE IT STRAIGHT TO THE DEALERSHIP. THE DEALERSHIP REPLACED THE BODY CONTROL MODULE AND SOME WIRES AND SAID THEY FIXED THE PROBLEM. LESS THAN 48 HOURS LATER, THE SAME THING WITH THE GAUGES AND WARNING LIGHTS HAPPENED. WE IMMEDIATELY SENT AN EMAIL TO THE SERVICE DEPARTMENT SINCE IT WAS THE WEEKEND AND THEY WERE CLOSED. ON MONDAY, THE CAR DIED AGAIN, BUT THE RADIO KEPT COMING ON/OFF....I FIDDLED WITH THE RADIO AND THE CAR STARTED. I DROVE IT STRAIGHT TO THE DEALERSHIP. THEY CAN'T GET THE CAR TO "MESS UP" AGAIN, AND ARE WAITING FOR IT TO DO THE SAME THING IT DID FOR ME, SO THEY CAN FIGURE OUT HOW TO FIX IT. I AM CONCERNED THAT THE CAR IS SHOWING SIGNIFICANT ELECTRICAL PROBLEMS THAT INCLUDE SAFETY EQUIPMENT, YET GMC IS READY TO TURN THE CAR BACK ON THE ROAD. NOTE: ALL RECALLS ARE UP TO DATE AND THE DEALER HAS BEEN IN COMMUNICATION WITH GMC. *JS

NHTSA ODI 10579139

MY CAR SKIPS AS IF THE ENGINE IS NOT GETTING ENOUGH GAS. I WILL BE DRIVING ALONG AND THE ACADIA WILL SHAKE AND DO A LITTLE SKIP JUMP. IT DOES THIS AT LEAST A COUPLE OF TIMES A WEEK. I ALSO HAVE TO CONSTANTLY ADD OIL TO THE TRUCK EVEN WHEN I AM 1000 MILES OUT FROM MY NEXT OIL CHANGE. *TR

NHTSA ODI 10578754

I HAD TO REPLACE MY POWER STEERING RACK WHEN THE CAR WAS LESS THAN 4 YEARS OLD AND HAD ONLY 42000 MILES. THE CAR HAS ALWAYS BEEN SERVICED AT THE DEALER. *TR

NHTSA ODI 10576541

POWER STEERING MAKING A WHIRRING AND GRINDING NOISE AT LOW SPEED. WHEN IT HAPPENS IT APPEARS TO BE HARDER TO STEER. CONCERNED THAT THERE IS SOMETHING WRONG WITH THE POWER STEERING AND FEAR FOR MY AND MY PASSENGERS' SAFETY. WHEN I GOT ON THE INTERNET TO SEE IF OTHERS WERE HAVING A SIMILAR PROBLEM AMAZED AT HOW FREQUENT IT WAS WITHOUT ANY TYPE OF RECALL OR ADMISSION BY GMC. THIS APPEARS TO BE A VERY COMMON AND SERIOUS PROBLEM AND NOTHING IS BEING DONE ABOUT IT. *TR

NHTSA ODI 10572627