What 2,781 owners told NHTSA about the 2011 Ford Fusion Energi

THE BLOWER MOTOR CONNECTOR AND BLOWER MOTOR RESISTOR WILL MELT WITH USE, WHICH CAUSES SMOKING TO COME FROM THE PASSENGER SIDE FLOOD UNDER THE GLOVE BOX. IS NOT SAFE AND I HAVE REPLACED 3 TIMES SINCE 2014. IT CAN HAPPEN WHILE SITTING AND DRIVING, DOES NOT MATTER. I HAVE REACHED OUT TO FORD THEY MUST NOT CARE BECAUSE I HAVE BEEN TOLD ITS NOT THEIR PROBLEM, OR TO GET OVER IT.

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THE VEHICLE WAS STATIONARY. THE INSIDE DOOR HANDLE AND LOCK BROKE AT THE SAME TIME. TWO WAYS TO GET OUT, ROLLING THE WINDOW DOWN AND OPENING FROM OUTSIDE OR PULLING THE HANDLE AND LOCK AT THE SAME TIME ON THE INSIDE. THE DOOR WILL NOT LOCK.

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FAULTY DRIVER'S SIDE DOOR LATCH WILL NOT OPEN FROM THE INSIDE. THE VEHICLE WAS PARKED. AFTER CLIMBING OUT THE PASSENGER SIDE DOOR AND WALKING AROUND THE CAR THE DRIVER'S DOOR DID OPEN FROM THE OUTSIDE. FORD LISTS A RECALL FOR 2013-2014 FUSION, BUT NOT EARLIER YEARS. AN INTERNET SEARCH SHOWS I AM NOT THE ONLY 2011 OWNER WITH THIS SAFETY ISSUE.

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MY FIANCE WENT TO START THE CARE TO GO TO WORK AND THE POWER STEERING ASSIST FAILURE AND SERVICE ADVANCETRAC WARNINGS WERE ON. SHE COULDN'T EVEN TURN THE STEERING WHEEL. IF SHE HAD BEEN DRIVING WITH OUR 2 YEAR OLD SON IN THE CAT THEY COULD HAVE BEEN KILLED. THERE ARE MANY OTHERS THAT I HAVE FOUND WITH THE SAME PROBLEMS WHY HAD THIS NOT BEEN RECALLED, SERIOUS INJURY OR DEATH COULD OCCUR. THEN THERE WOULD BE MULTIPLE LAWSUITS

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TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 65 MPH AND CHANGING LANES, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE CHECK ENGINE, LOW TIRE PRESSURE, AND STABILITY CONTROL SYSTEM WARNING INDICATORS WERE ILLUMINATED. THE CONTACT CALLED CAVALIER FORD (1515B S. MILITARY HWY, CHESAPEAKE, VA 23320, 866-385-6930) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 115,702.

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POWER STEERING KEEPS GOING OUT. MECHANIC FIXES BUT ONLY LAST A FEW MILES THTHETHTHEN GOES OUT AGAIN.

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STEERING KEEPS PULLING TO THE LEFT, DOME LIGHTS STAY ON WHILE DRIVING

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I WAS DRIVING HOME WHEN OUT OF NOWHERE MY CAR STARTS DINGING SAYING 'SERVICE POWER STEERING NOW' & I LOST CONTROL OF THE POWER STEERING.. THE WHEEL IMMEDIATELY LOCKED.

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TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY AN INDEPENDENT MECHANIC OR A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE DRIVER WAS MAKING A LEFT TURN, THE STEERING WHEEL SEIZED AND BECAME EXTREMELY TIGHT WHEN IT WAS TURNED IN EITHER DIRECTION. CLASSIC FORD OF MADISON (6251 N RIDGE RD, MADISON, OH 44057, 1-(440) 417-1100) DIAGNOSED THAT THE TWO FRONT CONTROL ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO AVENUE AUTO CLINIC (1170 MENTOR AVE, PAINESVILLE, OH 44077, 1-(440) 639-9956) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC COMPUTER AND THE ELECTRONIC STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AND WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE14030 (STEERING). THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT*JB

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I TOOK MY 2011 FORD FUSION TO THE FORD DEALERSHIP IN HARLINGEN TX. THEY VERIFIED THE VEHICLE WAS UP FOR RECALL SINCE IT HAS NOT BEEN REPAIRED. THE MECHANICS TOOK THE CAR IN AND REPAIRED THE CAR AFTER 7 DAYS OF DROPPING IT OFF. ON DAY 7 THEY CALLED ME THAT IT NEEDED A TIE ROD WHICH I PURCHASED AND DELIVERED FIRST HAND. 2 HOURS LATER THEY CALLED ME THAT I HAD TO PAY $1,300 BECAUSE THE CAR WAS NOT UP FOR RECALL AND THAT IF I DIDN'T PAY THEY WOULD BE PUTTING MY BROKEN PART BACK ON AND RELEASING THE CAR TO ME. I WENT ON TO COMPLAIN TO THE MANAGER AND THEY MANAGED TO TAKE $500 OUT FOR THE REPAIRS THEY HAVE DONE THAT WERE SUPPOSED TO BE UP FOR RECALL. I WAITED 7 DAYS TO FIND OUT I WAS BEING CHARGED FOR A SERVICE THAT WAS SUPPOSED TO BE FREE. RECALL NUMBER 15NO1 AND 15NO2. I HAVE RECITE AND VIDEO OF THE CONFRONTATION. I HAD ALREADY WRECKED THE CAR DUE TO THE STEERING ISSUES. I ALSO REPAIRED THE DAMAGED AFTER THE ACCIDENT TO LATER FIND OUT IT WAS UP FOR RECALL!

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I HAD A RECALL ON MY CAR LAST YEAR 2017. I TOOK IT TO BE FIXED. THEY REPLACED THE THROTTLE BODY AND POWER STEERING MODULE. AFTER HAVING THAT REPLACED I LATER NOTICE MY CAR WASN'T DRIVING RIGHT. THERE WAS A WHINING NOISE AND A NOISE COMING FOR STEERING WHEEL. SO I TOOK MY CAR BACK TO HAVE IT CHECK OUT.THE GUY SAID IT WILL COST $130.00 FOR THEM TO CHECK MY CAR. I ASKED IF COST TO CHECK THE PART THEY REPLACED BECAUSE MY CAR WAS DRIVING THE SAME SINCE THEY FIXED IT. IT TOOK LESS THAN AN HOUR FOR THEM TO TELL ME THAT THERE WASN'T ANYTHING WRONG WITH THE PARTS THAT WAS REPLACED. NOW MY CAR HAS BEEN GOING DOWN SINCE. SO JUNE 30,2018 I TOOK IT TO A MECHANIC FOR OIL CHANGE AND HE TOLD ME THAT I SHOULD TAKE MY CAR TO DEALERSHIP TO GET RACK AND PINION CHECK.HE EXPRESS TO ME THAT I SHOULD GET IT LOOKED AT SOON BECAUSE MY WHEEL SEEM LIKE IT WILL LOCK. AUGUST 5,2018 I WAS DRIVING THE EXPRESS WAY AND ALMOST LOST CONTROL OF MY CAR. IT KEPT SWERVING BACK AND FORWARD IN AND OUT OF LANE. I WAS TRYING TO AVOID HITTING THE CAR ON MY RIGHT SIDE AND HITTING THE BRICK WALL ON MY LEFT. I TO BRAKE ON THE EXPRESSWAY ALMOST COMING TO A COMPLETE STOP TO GET CONTROL OF THE CAR. I THANK GOD THERE WASN'T A CAR BEHIND ME. I HAD TO REPLACE THE TAIL LIGHT SEVERAL TIMES. THERE A STATIC NOISE COMING FROM THE CENTER DASH.

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THE A/C BLOWER RESISTOR AND THE BLOWER RESISTOR CONNECTOR HAS BURNED AND MELTED 2 TIMES SINCE I BOUGHT THIS CAR IN 2012. AS I WAS DRIVING A/C WOULD BLOW HARD FOR A MINUTE OR SO THE GO OUT, AND THE FINAL TIME IT WENT OUT BOTH TIMES MY PASSENGER SAW SMOKE AT HIS FEET FROM UNDER THE GLOVE BOX.

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DRIVING 8 HOURS, 70 MPH, ON 92 OUTSIDE TEMP DAY THE CAR STARTED MAKING A THUMPING SOUND WHEN BREAKING/STEERING SIMULTANEOUSLY. STEERING BECAME SOMEWHAT STIFFER. THE SOUND GOT LOUDER AS TIME WENT ON, POSSIBLY DUE TO EXTREME HEAT. WIFE WAS WITH ME AND WE BOTH BECAME VERY WORRIED BECAUSE WE WERE IN ATLANTA 5 PM TRAFFIC. WE MADE IT HOME AND I BEGAN AN INFORMATION SEARCH. I FOUND THAT OUR 2011 FORD FUSION WAS INCLUDED IN A FIELD SERVICE ACTION 15N01. I SPOKE WITH THE LOCAL FORD SERVICE MANAGER AND WAS TOLD THAT DID NOT APPLY TO THE SYMPTOMS I DESCRIBED BECAUSE THERE IS NO ADVANCE INDICATION THAT THE ELECTRIC CONTROLLED STEERING IS GOING OUT - IT JUST GOES OUT. FORD'S OWN REPORT MENTIONS THIS BEING POSSIBLY DANGEROUS BUT DOWNPLAYS THE CONCERN BY SAYING STEERING IS STILL POSSIBLE, JUST MORE DIFFICULT. I CALLED FORD CUSTOMER SERVICE FOR SOME SUPPORT BUT OTHER THAN RECOMMENDING A DIAGNOSES AND SAYING SHE IS NOT A TECH, OFFERED NO MEANINGFUL INFORMATION. SHE DID ADMIT SHE WOULD NOT WANT TO DRIVE A CAR WITH THIS CONDITION EXISTING. LAST, I TRIED TO GET INFORMATION VIA LIVE CHAT AND WHEN I SENT THE FSA NUMBER, I WAS ACTUALLY BLOCKED OF MY ABILITY TO QUESTION HIM AND HE ENDED THE CHAT. FRANKLY, I WOULD LIKE TO HEAR THE RESPONSE OF A FORD MANAGEMENT PERSON TO THE QUESTION "WOULD YOU ALLOW YOUR DEAREST FAMILY MEMBERS RIDE IN A VEHICLE THAT SHOW FRIGHTENING SYMPTOMS OF A STEERING ISSUE KNOWING THE EXISTENCE OF THE 'FIELD SERVICE ACTION' WHICH IS ABOUT THE STEERING GOING OUT.

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TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE EPS WARNING INDICATOR ILLUMINATED WITHIN LESS THAN A MONTH OF OWNING THE VEHICLE. THE POWER STEERING ABILITY FAILED TO FUNCTION EACH TIME THE WARNING INDICATOR FLASHED. THE CONTACT STATED THAT IT WAS EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL IN EITHER DIRECTION. IN ADDITION, THE VEHICLE STALLED MORE THAN ONCE WITHOUT WARNING. THE VEHICLE HAD NOT BEEN DIAGNOSED BY A DEALER OR AN INDEPENDENT MECHANIC. THE INDEPENDENT FACILITY THAT SOLD THE VEHICLE MADE NO MENTION OF IT BEING INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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STEERING WHEEL LOCKS UP ON OCCASION , NOT ALL THE TIME , YOU WONT BE ABLE TO STEER

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I WAS BACKING UP IN MY 2011 FORD FUSION AND THAT ELECTRONIC POWER STEERING WENT OUT THANK GOD I WAS NOT ON THE FREEWAY OR IT WOULD HAVE BEEN HORRIBLE

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WHEN I START MY CAR I GET A POWER STEERING ASSIST FAILURE AND A SERVICE ADVANCE TRAC MESSAGE. I CAN NOT TURN MY STEERING WHEEL AND MY CAR ACTS AS IF IT WON'T DO ANYTHING. I CAN TURN MY CAR OFF, WAIT, THEN START AGAIN AND IT IS FINE. MY PASSENGER SEAT BELT ALSO WILL RANDOMLY NOT CLICK INTO THE BUCKLE OR COME UNLOCKED. NOW THIS IS AFTER FORD SUPPOSEDLY FIXED ANOTHER RECALL CAUSING MY CAR TO DROP TO A LOW SPEED OUT OF NOWHERE.

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I CAME HOME FROM SHOPPING AND WAS UNABLE TO OPEN MY DRIVER SIDE DOOR TO EXIT THE CAR. THIS IS A SAFETY ISSUE, I HAVE OWNED PREVIOUS VEHICLES AND NEVER HAD ISSUES THAT A DOOR WOULD NOT OPEN. I HAD TO OPEN MY DRIVER SIDE WINDOW AND ACTUALLY REACH OUT TO OPEN THE CAR DOOR. THIS WAS A ISSUE THAT WAS ONGOING FOR FORD FUSIONS AS I HAVE SEEN SEVERAL COMPLAINTS REGARDING THE FAULTY DOOR LATCHES.

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CROSS TRAFFIC ALERT SYSTEM MALFUNCTION AND REAR PARK AID ALERT MALFUNCTION.

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BATTERY, STARTER AND FLYWHEEL. FLYWHEEL MISSING TEETH POSSIBLY AFTER FAILED BATTERY. ORIGINALLY MY CAR WAS JUMP STARTED BY AAA 01/2014 DUE TO BATTERY FAILURE. WAS ADVISED TO GET BATTERY REPLACED. WHICH WAS RELUCTANTLY REPLACED BY FORD AT 36,805 01/2014. UNFORTUNATELY, THIS MAY HAVE TRIGGERED A NOISE THAT I IGNORED FOR A TIME, WHERE WHEN THE CAR WOULD START SOMETIMES IT WOULD MAKE A LOUD NOISE. IT WAS NOT EVERY START, BUT IT DID BECOME INCREASINGLY PRONOUNCED. IN MAY I FINALLY WENT BACK TO THE DEALER WHO SAID I HAD TEETH MISSING FROM THE STARTER AND FLY WHEEL AND THAT IT WAS MY FAULT FOR TRYING TO START THE CAR WHILE IT WAS RUNNING (THOUGH MY CAR HAS THE START LOCKOUT FEATURE). THE DEALER WANTED OVER $1700 TO REPLACE FLYWHEEL AND STARTER. OPENED A CASE WITH FORD AND THEY COVERED THE MAJORITY OF THE REPAIR, LEAVING ME WITH ABOUT A $450 DEDUCTIBLE. AFTER THE REPAIR WAS APPROVED, DEALER RE-CLASSIFIED THE PROBLEM AS THE STARTER STAYING ENGAGED WHICH DISTORTED THE FLYWHEEL. I RAISE THIS CASE, BECAUSE I THINK PERHAPS THE FAILED BATTERY COULD HAVE BEEN THE CAUSE, BUT FURTHER THE REPLACEMENT BATTERY FAILED AGAIN IN 6/25/2017, WHICH I REPLACED AGAIN. ON MY 3RD BATTERY. MAY BE WORTH NOTING THAT MY VEHICLE IS EQUIPPED WITH INTEGRATED NAVIGATION SYSTEM AND DISPLAY. COULD BATTERY FAILURE ALSO BE THE SOURCE OF REPEATED FAN BLOWER MOTOR ISSUE?

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VEHICLE REPAIRED 4 TIMES FOR INOPERABLE BLOWER MOTOR. FAN/BLOWER WILL EITHER FAIL OUTRIGHT, OR OPERATE INTERMITTENTLY FOR SEVERAL WEEKS AND EVENTUALLY COMPLETE FAILURE. WILL FAIL EITHER IN WINTER OR SUMMER WHEN FAN IS USED THE MOST. THE FIRST TWO TIMES (3/1/2014 & 3/14/2016) THE RESISTOR CONTROL ASSEMBLY WAS REPLACED ALONG WITH THE WIRE HARNESS. THE THIRD TIME (11/29/2016) THE BLOWER MOTOR WAS REPLACED. THE FOURTH TIME THE BLOWER MOTOR CONNECTOR WAS REPLACED. OBVIOUSLY THESE CONNECTORS ARE MELTING DUE TO THE CURRENT DRAWN BY THE BLOWER MOTOR. I BELIEVE THERE MAY BE A TSB ISSUE, BUT FORD REFUSES TO ASSIST AS THE VEHICLE IS OUT OF WARRANTY. THE DEALERSHIP REFUSES TO HELP OR HONOR ANY WARRANTY BECAUSE THEY MANAGE TO REPLACE "DIFFERENT" PARTS EACH TIME, THOUGH I BELIEVE THAT IF THE BLOWER MOTOR, THE RESISTOR, AND ALL CONNECTORS WERE ALL REPLACED AT THE ONSET WHEN THE VEHICLE WAS UNDER WARRANTY ONE OR MORE OF THESE REPAIRS COULD HAVE BEEN AVOIDED. THERE IS A SAFETY ISSUE PRESENTED DURING WHEN THE FAN BLOWER STOPS WORKING SUDDENLY, AND THE WINDSHIELD WILL NOT DEFROST IN THE WINTER. THIS HAS HAPPENED WHILE DRIVING. DURING THE SUMMER DURING HIGH HUMIDITY, THE SUDDEN FAILURE OF THE FAN BLOWER MOTOR ALSO CAUSES THE DRIVER WINDSHIELD TO FOG UP ABRUPTLY, ALSO A SAFETY HAZARD. BOTH HAVE HAPPENED TO ME. THE COST OF THE REPAIRS $368, $455, $165 (~$1000) THUS FAR WITH THE FIRST CLAIM BEING UNDER WARRANTY. I'M CONCERNED THAT AFTER 4 VISITS FOR THE SAME CONCERN, THIS WILL REPEATEDLY HAPPEN. NOT SURE IF IT MAKES A DIFFERENCE BUT MY VEHICLE HAS THE INTEGRATED ONBOARD NAVIGATION SYSTEM.

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I WAS DRIVING ON A BUSY CITY STREET DURING RUSH HOUR WHEN I NOTICED THE CAR JERKING WHEN IT CHANGED GEARS. THE RPM WOULD SHOOT UP HIGH THEN BACK DOWN WHILE LOSING POWER TO THE VEHICLE. I MANAGED TO GET TO AN AUTO ADVANCE STORE WHERE I HAD A DIAGNOSTIC DONE SINCE MY CHECK ENGINE LIGHT WAS ON. THE DIAGNOSTIC CAME BACK WITH CODE PO455 TWICE AND PO457 TWICE. IT WAS THEN EXPLAINED THAT TOO MUCH AIR WAS GETTING INTO MY FUEL SYSTEM. I PROCEEDED TO GO TO THE FORD DEALERSHIP, WHICH WAS A HALF MILE AWAY. ON THE WAY, MY CAR CONTINUED TO JERK AND LOOSE POWER AND SOME POINTS. THEN EVERYTHING DIGITAL WHICH ONE DISPLAYS MY MILEAGE AND THE OTHER DISPLAYS HOW MANY MILE TILL EMPTY DISPLAYED INTERMITTENT LINES AND THE WRENCH ILLUMINATED ON MY DASHBOARD. AT THIS TIME MY CAR WAS ON BUT QUICKLY LOST POWER TO GO FORWARD. IT ALMOST GOT REAR ENDED BY THE CAR BEHIND ME. I PUT ON MY TURN SIGNAL AND I COASTED TO THE SIDE OF THE ROAD, TURN OFF MY CAR WAITED A FEW MINUTES THE TURNED BACK ON AND PUT IT IN DRIVE. THE CAR WOULD NOT MOVE FORWARD. THE ENGINE JUST REVVED UP LIKE I HAD IT IN NEUTRAL. I PUT IT BACK IN PARK THEN PUT IT IN REVERSE. THE CAR WOULD OPERATE IN REVERSE. HAD TO HAVE CAR TOWED TO DEALERSHIP. THREE MONTHS PRIOR TO THIS INCIDENT, I HAD TO TAKE MY CAR TO THE DEALERSHIP BECAUSE OF EXCESSIVE BATTERY ACID ON MY POSITIVE TERMINAL THAT HAD EATEN THROUGH THE WIRING HARNESS. HAD TO HAVE HARNESS AND BATTERY REPLACED. I STILL NOTICE ISSUES OF BATTERY ACID ACCUMULATING AROUND THE SCREWS ON THE BATTERY HARNESS AND POSITIVE LEAD AGAIN.

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TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE BATTERY CABLE FRACTURED AND CAUSED AN ELECTRICAL SPARK/CURRENT. THE FAILURE COULD HAVE POTENTIALLY LED TO A FIRE. THE VEHICLE WAS TAKEN TO FORD COUNTRY OF HENDERSON, NEVADA AND THE BATTERY CABLE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.

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TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THERE WAS A FAILURE IN WHICH THE VEHICLE EXPERIENCED INTERMITTENT STALLING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE, ALTHOUGH THEY HAD BEEN NOTIFIED SEVERAL TIMES. THE VEHICLE CONTINUED TO STALL AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPLACED THE THROTTLE BODY, BUT THE CONTACT WAS UNCERTAIN IF THE OEM PART WOULD FAIL AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO RECOMMENDATION NOR A SOLUTION. THERE WAS NO CLARIFICATION IF THERE WAS A NEWLY DESIGNED PART OR THE SAME PART THAT HAD PREVIOUSLY FAILED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

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