What 773 owners told NHTSA about the 2011 Chrysler Town And Country

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 55 MPH, THE TRUNK LID OPENED INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CONTACT WAS INFORMED THAT THE REMOTE MADE CONTACT WITH THE DOOR AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 1/21/16 LN THE CONSUMER STATED THE LID GOES UP AND DOWN ON ITS OWN. THE CONSUMER STATED HE WAS IN THE HEAD AND CAUSED A BUMP TO FOR ON THE CONSUMERS HEAD, WHEN THE LID CAME DOWN ON ITS OWN. UPDATED 03/30/16.*JB *TR

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CAR DOES NO START AT ALL TIMES. MECHANIC SAID ITS THE TIPM

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PURCHASED VEHICLE IN AUGUST, 2014. IN JANUARY 2015, AFTER STARTING VEHICLE, BLIND SPOT SYSTEM CHIMED AND LIGHTS IN MIRRORS STAYED ON STEADILY. SYSTEM STATED BLIND SPOT SYSTEM NOT AVAILABLE. AFTER MUCH RESEARCH, NUMEROUS COMPLAINTS ABOUT THIS PROBLEM, AND THE COST TO REPAIR. THIS IS A SAFETY ISSUE AS IT HELPS PREVENT CRASHES DUE TO BLIND SPOTS. NOW EVERY TIME I START VEHICLE, I HAVE TO LISTEN TO THE CHIME INFORMING ME IT IS NOT OPERABLE. VEHICLE HAD APPROXIMATELY 59,000 MILES WHEN THIS SYSTEM FAILED.

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I HAD JUST PARKED THE VEHICLE, CAME BACK APPROXIMATELY 20 MINUTES LATER AND THE VEHICLE WAS COMPLETELY DEAD. NO POWER ANYWHERE. POWER DOORS, WINDOWS, RADIO, HORN, IGNITION, LIGHTS, CHIMES, STEERING. NOTHING WORKED. HAD TO HAVE VEHICLE TOWED. I THEN SPENT MONEY ON A NEW BATTERY BECAUSE MY BATTERY WAS SHORTED OUT BY THIS ELECTRICAL ISSUE. I WAS THEN TOLD IT WAS THE TIPM AND THAT THIS WASN'T COVERED UNDER MY EXTENDED WARRANTY. IN DOING RESEARCH I LEARNED THAT THIS IS A KNOWN ISSUE AND THAT CHRYSLER HAS BASICALLY REFUSED TO DO A RECALL ON THIS. THIS IS EXTREMELY UNSAFE AS THIS COULD HAVE HAPPENED WHILE DRIVING DOWN THE HIGHWAY AT 70 MPH. THIS COULD HAVE BEEN FATAL AS WHEN THE POWER IS LOST, THE ENGINE SHUTS DOWN CAUSING IT NEARLY IMPOSSIBLE TO STEER, CAUSING THE FLASHERS TO BE INOPERABLE, CAUSING THE HORN NOT TO WORK, AND BECAUSE THEIR IS NO POWER THE AIRBAGS WOULD NOT DEPLOY IN A CRASH.

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AFTER BEING IN THE SHOP FOR 4 WEEKS THEY TOOK A TIPM OFF OF ANOTHER VEHICLE TO SEE IT THAT WOULD FIXED MINE. IT FINALLY WILL START, I GOT IT OUT OF THE SHOP ON 10/20/15. I HAVE HAD NO PROBLEMS UNTIL 11/1/15 AROUND 9 P.M. MY VAN WAS IN MY DRIVEWAY AND I HEARD A HORN AND LOOKED OUTSIDE MY LIGHTS WHERE ON AND THE VAN WAS RUNNING. MY KEYS WHERE IN MY PURSE ACROSS THE ROOM. IT WAS THE WEIRDEST THING. I WENT OUT THERE, THE DOORS WERE LOCKED AND RUNNING. I HAD TO GET MY KEYS AND CUT IT OFF. I HOPE I AM NOT FIXING TO START HAVING PROBLEMS WITH THIS TIPM.

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WHILE DRIVING, THE DASHBOARD LIGHTS AND REAR HEAT CONTROLS BEGAN BEHAVING ERRATICALLY - FLASHING AS IF SOMEONE WAS PLAYING WITH THEM WHEN NO ONE ELSE WAS IN THE VEHICLE. THIS LASTED SEVERAL MONTHS. THEN THE VAN BEGAN STARTING VERY SLOWLY AND ONLY AFTER SEVERAL ATTEMPTS BEFORE NOT STARTING AT ALL. DURING THIS TIME WE REPLACED THE BATTERY BELIEVING IT TO BE A BATTERY ISSUE. AFTER THE VAN WOULD NOT START, IT WAS TAKEN TO THE LOCAL CHRYSLER DEALERSHIP WHERE WE WERE TOLD IT WAS A FUEL RELAY WHICH WAS INTEGRATED INTO THE FUSE PANEL AND THE ENTIRE THING NEEDED TO BE REPLACED.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIPM MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 33,000.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 20 MPH, THE VEHICLE SHOOK VIOLENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THIS WAS A RECURRING ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 46,000.

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WHILE ATTEMPTING TO START IGNITION THIS MORNING, THE ENGINE CRANKED OVER ONCE THEN STALLED AND WOULD NOT RESTART. ALL DASH LIGHTS AND RADIO WORKED HOWEVER POWER WINDOWS WORKED INTERMITTENTLY. AFTER ABOUT TWENTY MINUTES, THE ENGINE FINALLY STARTED BUT THE TRACTION CONTROL OFF LIGHT REMAINED ILLUMINATED FOR ANOTHER TEN MINUTES OR SO.

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2011 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR VENT WINDOW SWITCH RECALL PARTS. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. *JB

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FOR A WEEK I HAD TROUBLE GETTING VEHICLE TO START, ON 9/10/15 ONLY 5 MONTHS AFTER BUYING VEHICLE IT STARTING LOOSING POWER WHILE I WAS DRIVING 45 MPH DOWN A BUSY HIGHWAY. NO LIGHTS CAME ON INDICATING THERE WAS NO POWER IT JUST STARTED SLOWING DOWN, SO I PULLED OVER WHICH WAS VERY HARD TO DO BECAUSE THE STEERING WHEEL WAS TIGHT AND THE BRAKES WERE TIGHT AS WELL. FINALLY GOT IT TO CRANK SO I COULD GET TO A SAFE PLACE OFF OF THE SIDE OF THE ROAD. I HAD IT TOWED TO A LOCAL MECHANIC WHO STATED IT WAS FUEL PUMP BUT HE WANTED DEALERSHIP LOOK AT IT TO BE SURE THAT WAS THE ONLY THING. THEY TOWED IN ON 9/16/15. WAS NOT ABLE TO GET IT FIXED UNTIL 9/23/15, WHEN I HAD MY HUSBAND TAKE ME TO PICK IT UP. I DROVE IT ACROSS TOWN TO WORK, AT LUNCH WOULD NOT CRANK. THEY HAD TO TOW IT BACK TO DEALERSHIP WHERE THEY INFORMED ME THERE WAS A BAD CONNECTOR AND WAS FIXING THAT. AFTER FIXING THAT STILL WOULD NOT CRANK SO THEY HAVE BEEN GOING WIRE FOR WIRE TRYING TO FIND OUT THE PROBLEM BECAUSE THE TIPM IS ON NATIONAL BACKORDER SO UNABLE TO GET A NEW ONE FOR NOW. IT HAS BEEN 3 WEEKS WITHOUT MY VAN.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED OFF, IT WOULD OCCASIONALLY FAIL TO RESTART. THE VEHICLE WAS UNABLE TO START FOR THE ENTIRE LAST MONTH. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED SEVERAL TIMES, BUT RESTARTED AFTER A WHILE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

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2011 CHYRSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE REAR QUARTER VENT WINDOW SWITCH RECALL NOTICE. *SMD RECALL # 14V234000. *JB

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2011 CHRYSLER TOWN AND COUNTRY. THE SLIDING DOORS FAILED TO REMAIN OPEN AND IT AUTOMATICALLY CLOSED.THE DOOR REQUIRED EXCESSIVE FORCE TO AVOID CLOSING AND PREVENTING AN INJURY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED ON TWO SEPARATE OCCASIONS WHERE THEY FLASHED THE COMPUTER, BUT THE PROBLEM REOCCURS. THE APPROXIMATE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 65,000.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHEN THE BRAKES WERE ENGAGED, THE ENGINE RPMS RAPIDLY INCREASED AND EXHIBITED A LOUD REVVING SOUND. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 29,500.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/18/15*LJ UPDATED 12/10/15. *JB

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VAN IS DRIVEN BY TWO SENIORS WHO DO NOT ABUSE BRAKES. AT 27000 MILES, ROTORS REQUIRED TURNING DUE TO WARPAGE. AT 49000 MILES, PROBLEM HAS RECURRED AND ROTORS WILL AGAIN REQUIRE SERVICE OR REPLACEMENT.

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MY 2011 CHRYSLER TOWN AND COUNTY VAN HAS A BAD FUEL PUMP RELAY - CAUSING THE FUEL PUMP TO NOT SHUT OFF. THIS DRAINS THE BATTERY AND IS ALSO A FIRE HAZARD TO ME AND MY 4 CHILDREN THAT I DRIVE IN THIS VAN EVERY DAY. IT IS THE SAME EXACT ENGINE AND PROBLEM THAT WAS INCLUDED IN A RECALL FOR DODGE DURANGOS AND JEEP CHEROKEES, YET CHRYSLER REFUSES TO FIX THE VEHICLE UNDER RECALL. I CALLED CHRYSLER AND THEY TOLD ME "THEY DO NOT FEEL BAD NOT DO THEY CARE IF I CATCH ON FIRE AND SUE THEM", AND THAT THEY "WILL NOT INCREASE THE RECALL TO INCLUDE OTHER VEHICLES REGARDLESS OF COMPLAINTS" THE DEALERSHIP IS NOW TELLING ME THAT THE FUEL PUMP MODULE IS PART OF THE TOTAL INTEGRATED POWER MODULE AND WILL BE $1100 TO REPLACE, AND THAT THE PARTS ARE ON BACK ORDER AND THEY HAVE NO CLUE WHEN THEY WILL BE IN. I FEEL LIKE CHRYSLER IS PUTTING MYSELF AND OTHER SAFETY IN JEOPARDY AND SOMETHING SHOULD BE DONE ABOUT THIS. THEY ARE TRYING TO KILL US, AND ARE NOT EVEN GIVING US A CHANCE TO FIX IT. PLEASE HELP.

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TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. .....UPDATED 02/10/16 *BF, 03/29/18*JB *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V2340000(ELECTRICAL SYSTEM) WAS RECEIVED IN JUNE OF 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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CAR WOULD NOT START. ONCE THE CAR STARTED IT WOULD DIE WHILE DRIVING WITH NO WARNING. DEALER HAD TO REPLACE THE TIPM TO FIX PROBLEM.

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WHILE DRIVING AT 45 MILES PER HOUR THE ENGINE STOPPED WORKING AND SO DID THE POWER ASSIT BRAKES.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE BLIND SPOT MONITORING DETECTION WARNING LIGHT ILLUMINATED AND A CHIME SOUNDED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SENSORS AND THE COMPUTER BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

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