What 69 owners told NHTSA about the 2025 Toyota RAV4 Prime

Nothing happened

NHTSA ODI 11725432

This 2025 RAV4 will randomly move or jerk to the left while driving straight. It does not matter where you are in relation to the center of the lane. Sometime the movement is gentile and other time it is very strong bordering on violent. It will do the same thing with the lane keeping assistance, and pre-collision warning active or disabled. This issue could cause an accident if the jerky movement happened at the wrong time with another car alongside or approaching from the opposite direction. The movement has pushed me across the line a couple of times and it has happened at 15 mph all the way up to 65mph. The dealer did an alignment which did not change the problem. Now they want 425 to recalibrate the forward camara which 'might correct the issue'. This could get very expensive very fast when it should be covered under warranty. There are no warning lamps or messages to indicate the problem. This is a dangerous issue not just an inconvenience.

NHTSA ODI 11724494

We were on a funeral procession when suddenly the car accelerated at a very high speed and hit the end of guard rail head on. My wife on the passenger side and two people at the back were all taken to the emergency room. I got pinned on the steering column and taken out via the roof. I had severe abrasions on both legs, wife has 3 broken ribs,the 2 passengers suffered whiplash and complains of chest pains. Car was purchased 11/3/2025 and I took it for a recall fix about a month ago at Burien Toyota dealership where we bought it. Incident # 2026-55959 Seattle police. At present our car insurance is investigating and our claim # is 082 0356939 Allstate.

NHTSA ODI 11721892

The contact’s sister owns a 2025 Toyota Rav4. The owner received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The instrument panel intermittently went black. The failure became persistent over time. The dealer was contacted and confirmed that the part was not yet available for the repair. The manufacturer was made aware of the issue and confirmed that the part was not yet available. The manufacturer referred the owner to the dealer for assistance. The failure mileage was approximately 3,000.

NHTSA ODI 11719793

Sidewall randomly cracked while traveling late at night on sparsely populated interstate. No debris on road or potholes encountered to explain why this occurred.

NHTSA ODI 11716028

Traveling on interstate, 60 mph. All of a sudden, I heard a loud noise followed by a thump. Managed to get off the exit and pulled over onto the shoulder. Noticed the sidewall had separated from the tread of the tire. 5343 miles on vehicle. Original equipment tires.

NHTSA ODI 11714598

When driving our Rav 4 we heard loud bang type noise. We stopped and pulled over and looked all around the Rav 4 and didn't see anything. When I checked the roof I found our sunroof had shattered. The sunroof was closed at the time. No one was injured at the time.

NHTSA ODI 11713460

I am aware of a recall for the screens turning off randomly while driving, especially in reverse while using the back up camera. My VIN was not included in the recall, though this has been happening to me. It happened for the first time when I was in reverse yesterday trying to use the back up camera, it typically happens while I’m driving forward on the road. I am including the date of the incident that happened while in reverse, but please know this has been happening since about a month after I purchased the car completely new.

NHTSA ODI 11713175

I was driving the speed limit (75) when I heard an explosion. I immediately pulled over to see if I had a flat tire or if someone had shot my car. I could see no damage and nothing was showing up on my dashboard so I continued to drive but heard a whistling sound. I checked all my windows and then my sunroof. Somehow the sunroof had exploded. There were no cars close to me and no overpasses or trees in the vicinity. I have had the car for almost 3 months and have never opened the sunroof.

NHTSA ODI 11712562

The contact owns a 2025 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. An unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

NHTSA ODI 11712035

WHY a Brand NEW 2025 Toyota RAV4 EV ONLY 6 months old needed a brand New Battery? Car on the Highway could only reach speed of 40 MPH. I did not receive any RECALL on my NEW RAV4 EV Took it to the Toyota dealer in Wausau Wi they said they had NO CLUE what the issue was and put in a brand new battery. Said it was under warranty BUT could not tell me what tge issue was?I need to know why I never got a answer or a recall notification from toyota? On a BRAND New SUV

NHTSA ODI 11712206

On [XXX], at approximately [XXX], in Greenwich CT, while I was very slowly driving into a parking space, the engine suddenly and unexpectedly surged,. The vehicle overcame the brakes and raced forward and collided with a stone wall, about 3 ft away. This was a new (since May 2025) vehicle with only approx 3,500 miles on it. I had not had any previous problems with it and there were no warning lights on the instrument panel. At the time, I was proceeding at a very low rate of speed, 1 - 3 mph. I drive only with my right foot which was on the brake, not on the gas. The vehicle accelerated with NO action on my part and collided with a stone wall approx 3 ft away and bounced back several feet. Fortunately I was close to the wall so the vehicle did not have a long distance to accelerate and I was wearing my seat belt which probably protected me from injury. No other vehicle was involved. I was the sole occupant of the vehicle. I was wearing my seat-belt, the OEM rubber mats were securely in place. The airbags did not deploy and I was not injured. I had the car towed to the Toyota dealership by AAA because I was afraid it might accelerate into traffic at a red light or stop sign if I drove it before the problem was repaired. I have reported this incident to Toyota Motor Corporation USA, through their Brand Engagement Center (as instructed by the dealership) and they are sending out an engineer to the dealership to inspect the vehicle. I do not know which part malfunctioned or failed. The vehicle is at a Toyota dealership and presumably could be inspected (unless they replace some parts). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11711231

1)I purchased my car during daylight hours. A few days later I drove my car in the evening and could not see street signs or the road 1/3 of the way up through my windshield. There is a definitive line where the windshield turns black. It is extremely dangerous. The Toyota engagement center told me to take my car to the dealership where it was purchased. I also took photos of what I could not see while driving. The dealership said there is nothing they can do and this is normal. The engagement center called back after they received the photos and told me their head technician could not see the street signs looking at my photos either. I was told to take the car back again to the dealership and once again told " there is nothing that can be done." They told me to put on my automatic brights. This feature does not help. The dealership also told me I could just put on my brights manually. This blinds other drivers on the road and then they put on their brights driving towards me, which decreases my ability to see while driving. the Toyota engagement center dropped the ball after 3 months of trying to report how dangerous this situation is. I am now reaching out to your department because of serious safety issues. I did not buy a car to be placed in a dangerous situation where I can't see to drive at night up. It is very dangerous driving up and down hills. 2)I also want to report - most of the time my gas milage ranges between 18 - 22 mph. This is way below the stats that were given to me when the car was purchased. 3)The phone table does not charge my phone and is a complete fail. 4)The visors are too short and hardly serve a purpose.

NHTSA ODI 11709145

The contact owns a 2025 Toyota Rav4. The contact stated that while operating the vehicle, the interior digital rearview mirror image was distorted, hazy and foggy. The contact stated that the rearview mirror image was distorted while operating the vehicle at night, but the image was clear while operating the vehicle during the day time. The contact had cleaned the rear window and the rearview mirror camera lens, but the failure persisted, which the contact considered a visibility hazard for the driver. The local dealer was notified of the failure and advised the contact that no failure was found, and the rearview mirror camera was operating as designed. The manufacturer was not yet contacted. The failure mileage was 30.

NHTSA ODI 11708274

Unknow

NHTSA ODI 11705874

The front camera fails which does not allow for the cruise control to operate. The speed odometer does not specify the correct speed when driving the car. The feature of telling you how fast you are supposed to go does not operate correctly specifying the wrong speed you are supposed to go. The tires have already been replaced because the metal was coming out of the tires causing the car to not operate correctly there was wobbling in the tires causing the car to feel like the tires were about to come off the tires. The transmission not shifting properly in eco mode.

NHTSA ODI 11705348

Formal Complaint to Toyota Motor Corporation (Manufacturing) Regarding: Serious Manufacturing Defect and Failure of New Vehicle Safety Customer: [XXX] Customer Contact: Phone – [XXX] | Email – [XXX] Vehicle Purchased: (New/Recently Purchased Toyota Model) Date of Purchase: [XXX] Selling Dealership: Round Rock Toyota Vehicle Identification Number (VIN) (Last 4 Digits): [XXX] ________________________________________ I. Overview of Complaint: Critical Safety Defect I am filing this formal complaint directly with Toyota Motor Corporation regarding a vehicle that, due to an apparent critical manufacturing defect, failed dangerously and repeatedly within days of purchase. This failure represents a lapse in Toyota's quality control and a serious threat to consumer safety. The vehicle, purchased new or recently, on [XXX], exhibited critical operational defects less than three days after leaving the dealership. This vehicle is demonstrably defective and unsafe, having compromised my life during a near-fatal failure on a major interstate. As the manufacturer, Toyota is ultimately responsible for the quality and safety of the product delivered to consumers. II. Factual Timeline of Critical Defects and Safety Incidents The vehicle exhibited multiple critical failures less than 77 miles and three days after purchase, severely compromising my safety and confidence in the quality of the Toyota product: •Immediate Operational Failures: The vehicle began experiencing multiple mechanical failures shortly after purchase. •Near-Fatal Highway Stall: The most severe incident involved the vehicle suddenly failing and stalling while traveling on a major interstate. This catastrophic failure is indicative of a serious underlying manufacturing or component defect and severely endangered my life and the lives of others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11703279

I discovered early rust formation on my vehicle shortly after purchase. The dealership only proposed painting over the rust instead of investigating the underlying cause. This may indicate a factory-related structural defect and could pose a long-term safety risk. I am requesting an investigation.

NHTSA ODI 11700805

Stress fracture in the windshield

NHTSA ODI 11700414

2025 RAV4 - While driving the car, changing from reverse to drive the steering wheel got stuck and would not go back to straight position. This causes an accident and hit another car. There was not indicator that there is a problem. Inspection was done by the dealership and asap and they identified and confirmed of faulty steering wheel angle. This car was bought end of June and accident happened first week of October. The car is since with the dealership with no resolution yet. Dealership have us call Toyota, but we were not provided with any help. One and half month in, we continue to pay insurance but we do not have the car.

NHTSA ODI 11699841

While waiting in a drive-thru with “hold” feature enabled, car vibrated abnormally and shut off by itself. When I attempted to restart the vehicle, I received an error message “Engine Stopped. Steering Power Low” and another screen also appeared that said, “Not Ready to Drive. Press Brake and Push Engine Start Switch.” I followed those instructions several times and the car wouldn’t start. Eventually had to put in neutral to get out of drive-thru. Once out of drive-thru, I once again attempted to restart the car, but this time it worked. Should mention it was raining pretty heavily outside when this happened.

NHTSA ODI 11699590

While reversing vehicle screen went blank once and another time flickering on screen, felt safety issue reversing.

NHTSA ODI 11699338

El día 2 de octubre compré una Rav 4 2025.El día 14 de octubre me doy cuenta que los cristales se encontraban rayados como por dentro del cristal, entiendo que esto pudo haber puesto en riesgo mi seguridad ya que si cualquiera de los cristales se rompe puede cortarme a mi o a un pasajero. En la primera inspección no notaron nada luego llamaron a un especialista de Toyota para verificarlo y en conclusión si noto dicho defecto en los cristales pero noto que en el mismo concesionario había varios vehículos con el mismo problema me notificó que su deber es reportar este problema pero que por el momento no hay nada que hacer con mi auto estos rayones por dentro del cristal únicamente son vistos específicamente bajo los rayos de la luz solar.No hubo ningún símbolo ni falla antes de notarlo el día 14 de octubre2025

NHTSA ODI 11698970

I rented the Toyota RAV4 from Fox Rent a Car (855 571-8414) at the Denver International Airport for a trip to Boulder, CO. On November 9 evening, I drove to the Sugarloaf Mountain Trail Head (GPS: 40.05, -105.425) for a time-lapse photography. Date/Time: 2025-11-09 6:29 PM Location Description: Uneven dirt parking area commonly used by sightseers. Visibility was completely dark at the time of arrival. After arriving at the hilltop, as I parked the vehicle, while applying very light pressure to the accelerator pedal with my right foot, I felt a gradual drop of several inches on the passenger side of the vehicle. Instinctively, I moved my right foot to the brake pedal and applied pressure. However, I immediately sensed that the vehicle was not decelerating; instead, it was accelerating forward. I pressed the brake pedal more firmly, and the vehicle accelerated further until it came to a complete stop after colliding with a rock on the driver's side approximately 15 feet from the point of initial acceleration. Once the situation stabilized, I exited the vehicle and observed a red, non-oily liquid of normal viscosity leaking from underneath the vehicle on the front driver's side, which I later identified as coolant. Upon opening the hood, I confirmed that approximately half of the coolant had been depleted. I Googled AI Mode: Question: For a Toyota RAV4 HEV, is it possible for the vehicle to accelerate when the brakes are applied forcefully and abruptly? Answer (Source): [XXX] Potential Perceptions and Known Issues While the car will not accelerate due to the brakes being applied correctly, drivers have occasionally reported sensations that might be might be misinterpreted as acceleration, such as a slight "lurch" when the braking system transitions between regenerative and friction braking, ** especially at very low speeds or over rough surfaces. ** INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11699075

The windshield is warped and distorted. The dealership also told me that they can also see the warp in it. The original windshield was replaced, and the new one also has the same issue. The brand engagement rep I spoke with at Toyota told me that he has received multiple calls about the windshield issue. This vehicle was purchased 7/30/2025, and only has 271 miles on it and is on the original tank of gas. I have to rely on other people to give me rides places, as I am unable to drive this vehicle. The safety risk is due to the dizziness, nausea and migraine it causes me to drive it. My eyes feel like they are going cross eye, and I have to look out the driver's side window to get any kind of relief, which isn't allowing me to be alert while driving. This causes a huge issue for my safety as well as others. The Toyota Brand engagement rep that I spoke with said it is an issue and he has received multiple calls about it. The dealership has also acknowledged that they were able to see the defect.

NHTSA ODI 11698615