What 68 owners told NHTSA about the 2024 Ram Ram 1500 Crew Cab Trx

My 2024 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through the display, including HVAC/defrost, backup camera, vehicle settings, seat controls, and performance gauges. This creates an immediate safety hazard: I cannot adjust climate/defrost, cannot see the required rear-view camera when shifting to reverse, and cannot access key vehicle information. Owners across multiple years consistently report: • Black screens, freezes, and reboots • Loss of HVAC control and dual-zone functions • Backup camera not displaying • Vehicle/Apps tabs failing to open • Uconnect error messages • Smaller, harder-to-read gauges after updates • Wireless CarPlay/Android Auto failures • No option to decline or roll back OTA updates These failures distract the driver, remove access to federally required equipment (rear camera), and eliminate visibility and climate controls that directly affect safe operation. The system becomes unpredictable and unstable despite the vehicle being in motion. My vehicle experiences the same issues, including: Cameras not working, screen freezing or blacks out, navigation failing, carplay unstable won’t stay connected or randomly drops and more. Because this affects essential safety-related controls and visibility, I believe this is a safety defect in Ram/Stellantis Uconnect 4 and Uconnect 5 systems. I request NHTSA open a defect investigation and require Ram to correct these failures.

NHTSA ODI 11735050

My vehicle shut down as I was in drive. Engine was shut off and it engaged the emergency parking brake.

NHTSA ODI 11703540

I was pulling out of a gas station onto the main road and the truck started shaking and died, parking brake came on and the battery right came on….1st incident Second incident I was baking out of a parking space and the same thing happened, truck started shaking and died, parking brake came on and the battery light lit up on the dash…. Dealership told me they couldn’t do anything about it because it didn’t do it while they had it…. Very dangerous issue, I’ve done a lot of research and all leads back to auto/ stop feature and etorque generator… My truck only has 11,000 miles on it… Please look into this, I have small kids and don’t want them harmed because of a malfunction from my truck… Thank you..

NHTSA ODI 11634986

On two separate incidents my 2024 RAM [XXX] with ESC displayed multiple dashboard alerts while turning at low speed with an driver alert instruction to shift the knob to park with truck still rolling. On both incidents the engine was shut-off while the vehicle was still rolling. Very dangerous but I had to stop the vehicle completely and shift to park then restart the truck. I will attempt to get camera pics of the display next time it happens. Similar to 2025 RAM ESC recall, the crash safety features are disabled until the vehicle is stopped and restarted. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11623387

The vehicle at low speeds or when stopped at an intersection UNEXPECTEDLY stalls, sometimes when rolling. This disables the vehicle and to restart you must turn the gearselecter knob to Park, put your foot on the brake and push the start button. Sometimes the engine requires multiple attempts to restart. The instrument display after the stall shows the check engine light illuminated along with the warning lights for the front and rear parking sensors , the stability control, and automatic emergency braking. These warning lights remain illuminated at least until you turn the truck off. The check engine light remains on usually until the next day. It has now stalled over 10 times.This problem has not been diagnosed by the dealer.

NHTSA ODI 11612916