What 641 owners told NHTSA about the 2024 Jeep Wrangler 4-door 392

After software update jeep will not drive

NHTSA ODI 11692753

While driving my 2024 Jeep Wrangler 4xe (VIN: [XXX] ), the vehicle suddenly lost all motive power without warning. The accelerator pedal became completely unresponsive, the “D” indicator on the gear selector began blinking, and the vehicle coasted to a stop in traffic. It would not restart for several minutes. This has occurred multiple times since purchase. The most concerning incident happened earlier this year while driving on a freeway with my wife and two young children, the vehicle abruptly shut down in active lanes of traffic, forcing us to coast to the shoulder while cars passed at highway speed. On [XXX] the same failure occurred four times within a ten-minute drive home. Each time, the Wrangler became undriveable and required several minutes before it would restart. The vehicle is currently at Simi Valley Chrysler Jeep Dodge Ram for inspection (Service Order #[XXX]). The service advisor stated that multiple Wrangler 4xe vehicles were brought in for the same issue that morning. They also stated that the Wrangler 4xe has faced this issue for years and were not surprised by my story. The defect appears related to the hybrid powertrain control system or high-voltage electrical components. The problem has been reproduced and reported to Stellantis Customer Care as a serious safety concern. No warning lamps or messages appeared before the loss of power, only the blinking “D” indicator afterward. The vehicle and affected components are available for inspection upon request. This defect poses a severe risk of crash or injury due to sudden, total power loss while driving. Dealership confirmed multiple similar 4xe vehicles with the same stalling issue that day. This appears to be part of an ongoing pattern consistent with NHTSA investigation RQ24012 for loss of motive power in Jeep Wrangler 4xe models. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11692757

Today while driving on my street in Electric mode at ~25-30 mph, suddenly an alarm dinged and the “D” on the transmission started flashing and the “check engine” light came on. I lost power to the drivetrain (pressing the accelerator pedal did nothing) and an alert on the screen said to press the brake pedal and start button to start the car. I pulled over, turned it off, then turned it back on again. It started driving but then the same thing happened after ~1 minute. Luckily I was in my neighborhood and not on a highway, so I was able to pull over. It was a bit scary because as the Jeep was almost to a stop (but still moving) suddenly the power steering gave out. Luckily I was near the curb. I repeated the same process, drove for one minute, repeat, one minute, repeat. The check engine light was on the whole time. This behavior has been documented by other Jeep owners on the internet and appears to be a software issue. Having the vehicle randomly shut down while driving is INCREDIBLY dangerous.

NHTSA ODI 11692758

Jeep pushed an update and now the vehicle randomly turns off in mid driving. you cannot put the car in neutral and must power cycle it. sometimes the car immediately stalls again this is unbelievably dangerous as it can happen at high speeds.

NHTSA ODI 11692764

There was an OTA update pushed to my Jeep last night. Since I had just bought the Jeep 6 days ago I thought it was needing to catch up on updates so I let it update. Now when I attempt to drive it the Jeep will randomly SHUT OFF while driving at any speed and prompt me to shift to Park and a check engine light comes on. When I coast to a stop and shift to park and push the button to start it again it comes back on with a CEL. It will continue to do this until I just park it and don’t drive it.

NHTSA ODI 11692788

After a software update on 10/10/25, the Jeep Wrangler has become unreliable, with the hybrid powertrain failing while driving, leaving the driver and passengers in dangerous situations in traffic. This occurs at any speed and results in a total loss of the high voltage system, including motive force and power steering. This has happened in an intersection, while making an unprotected left turn, while in parking lots and other typical traffic situations.

NHTSA ODI 11692789

Over the air Software update for uconnect caused the vehicle to lose power and power steering at 60mph on the freeway only ten minutes after installing the update. Vehicle now loses power when attempting to drive with hybrid mode on. Vehicle is inoperable and unsafe to drive until Stellantis reverts this OTA update. All 2024 MY or newer Jeep Wrangler 4XE that received the update are impacted.

NHTSA ODI 11692790

After downloading the latest UConnect update, I turned on my Jeep and started my drive. About 500 feet later all the dash lights came on, told me to shift into drive to drive (I was) and I lost all power and steering control. I turned the Jeep off and back on and I could drive. This time I made it 1/4 mile and it shut off again, same situation in the middle of an intersection making a left turn. I was nearly hit by other vehicles and had to rely on the downhill slope to roll into the closest parking lot. The software update is bricking all 4xe jeeps that download the software update. UConnect help said they didn’t have a solution and to call Jeep Customer Support. I called them and a man answered the phone and said “we can’t help, call back on Monday” and hung up. I called my dealership and they didn’t know what was wrong with it either. I now do not have a vehicle until Tuesday at the soonest due to the holiday and the weekend.

NHTSA ODI 11692795

After a recent over-the-air (OTA) update, our Jeep Wrangler 4xe does not drive.

NHTSA ODI 11692797

Sudden loss of power every 2-5 minutes after the latest over the air software update.

NHTSA ODI 11692801

Driving on highway at 70 mph and I lose all power. Message says to shift to park. Jeep will not accelerate when gas pedal is pressed. Had to come to a complete stop, shift to park and luckily it drove for a few more miles to get me off the highway before getting killed. Multiple dash lights came on including check engine.

NHTSA ODI 11692803

My car shut down while I was driving it. There was an update that my car did which caused it to stall. And then the engine light went off. Took it to the dealer and they did some things. Oil change tire rotation and I thought the recall but maybe not. Picked it up. Drove it out and in our way home it shut down on us in the middle of the road.

NHTSA ODI 11692818

Uconnect software update caused the car to stall and for CEL to turn on. While in D, got a message to shift to P to go back into drive. This is widespread across 2024 4xe vehicles and is a major, major hazard to drivers and drivers of other vehicles. If one of these goes dark on a highway, it could lead to serious injury or even death. Horrible.

NHTSA ODI 11692824

After a system software update the vehicle bricked. Driving and engine would stop. Check engine light appeared as well as other lights.

NHTSA ODI 11692825

After an Update, the Jeep died completely in the middle of the road with a bunch of errors on the dash and would not restart. After about 10 minutes, it restarted but died again shortly after. A third try a while later and it ran in manual transmission mode to where we could get it home. Check engine light is on and vehicle is still acting odd.

NHTSA ODI 11692833

Had an update, and now the Jeep is flashing lights everywhere, there was a thud, and it won’t drive. If this happened while I was driving, it could have caused a big issue and accident.

NHTSA ODI 11692839

Last night my Jeep Wrangler 4xe had a automated over the air software update come up on the screen. As normal i pressed update so the computers updated themselves. This morning I was approximately .5miles away from my house (first time driving since update), and I got multiple warning lights and errors on the dash. THE MOTOR THEN TURNED OFF WHILE THE VEHICLE WAS IN MOTION. I pulled over, I was able to get the vehicle restarted and turned around. I made it about 1000feet from my house when the car TURNED OFF COMPLETLEY AGAIN. This time it would not restart. Luckily I was able to coast onto a side street off of a busy main road. I had to have the vehicle towed to a dealer. I later learned that Jeep pushed this update out and this same thing happened to THOUSANDS of 2024 Jeep Wrangler 4xe. Myself, my wife and my infant son could have been killed due to Jeep's negligence and carelessness, there is no way that a software update should be pushed out without it being tested and vetted. Oh and the dealers have no solutions or loaners so I am already out $300 for a 3-day rental.

NHTSA ODI 11692841

After accepting a prompted Uconnect over-the-air (OTA) software update, my 2024 Jeep Wrangler 4xe began experiencing complete loss of motive power while driving. The vehicle suddenly lost acceleration capability and had to be restarted multiple times. I took the vehicle to McPeek’s Chrysler Dodge Jeep Ram in Anaheim, CA, where technicians confirmed that multiple Wrangler 4xe vehicles had arrived the same day with the same failure following the same Uconnect update. The dealership performed a rollback to the previous software version, but the issue was not resolved. During the post-rollback road test, the technician confirmed that engine and propulsion issues persisted, and my service advisor advised that the vehicle was unsafe to drive. As a result, the Jeep was not released back to me and remains at the dealership pending further direction from Stellantis engineering. Diagnostic codes reported by other affected owners and visible in forums include U0293-00 (Lost communication with hybrid control module), U0010-00 (CAN bus communication failure), and P1E1D-00 (Hybrid control processor fault), which appear consistent with a communication breakdown between the Uconnect and hybrid powertrain systems. Jeep Customer Care has opened case #[XXX] for this incident and is coordinating with the dealer. This appears to be a safety-related defect, as the vehicle can unexpectedly lose power while in motion. Dealer: McPeek’s Chrysler Dodge Jeep Ram 1221 S Auto Center Dr, Anaheim, CA 92806 (714) 635-2340

NHTSA ODI 11692843

After a recent over the air software update the vehicle will just shut off while while driving with no way to accelerate or maintain speed. The vehicle just coasts to a stop.This caused me to have to stop in traffic, shift to park and restart the vehicle. This has been happening consistently since the software update on 10/10/25. I am going to have the vehicle towed to the dealership as it's not safe to drive since it will only go a half mile between shutting down. Jeep acknowledged the issue on a forum dedicated to Jeep wrangler. This issue is impacting many jeeps that received the update.

NHTSA ODI 11692852

While driving my vehicel, seems that an update were installed that caused a sudden hard stop, the check engine signal turned on and the system asked to change from D to P. We had the fortune that it was in traffic, so the vehicle was almost stopped. After a restart, I was able to drive but 3 minutes later... It happened again. I was not being able to accelerate and the system asking to change to Parking while driving at 30 MPH. I was driving with my family and it was hard for us because my daughter feels unsecured. How is it possible that an update broke some vehicles?

NHTSA ODI 11692857

After an over the air update, when driving the vehicle all of the sudden thought the car was parked and lost all power. After coming to an immediate uncontrolled stop, I was able to shift into park and then drive again however due to the issue and many others reporting I am not comfortable driving above 25 MPH.

NHTSA ODI 11692860

My 2024 Jeep Wrangler stopped in the road as my husband was driving. On the dash it said to shift to park. And push start. When he did it would not move. He had it in drive and was stuck in the road for about 2 minutes. We are so thankful that no one hit us as we were just over a hill.

NHTSA ODI 11692863

On 10/10/25, an Uconnect update appeared on info center console. I pressed the update now button and went into a store. After re-entering my vehicle, I drove one block and a message appeared on the dash that stated ‘Service Charging System’. At the same time as this message appeared while driving, the car abruptly shut down in traffic, nearly causing a collision with a vehicle behind me. After trying to restart for about 25 minutes, the car restarted and I was able to drive to my destination. On the morning of 10/11/25, I started to drive the vehicle to the mechanic. After about a minute of driving, the check engine light came on. Then about 2 minutes later, the vehicle abruptly shut down while driving, again nearly causing another collision. A message displayed to shift in park and restart. I followed these directions as I also made a call to the dealership to advise of this issue. The vehicle restarted and I was able to drive for another minute and vehicle shut down again while on the phone with the dealership. On the way to the mechanic, this issue happened several times more. Steering was also lost during this issue. Many complaints online are of this issue. Mechanic pulled codes as well.

NHTSA ODI 11692864

Did a software update on my car. Afterwards I turned it on and it started up really rough then a couple minutes later it shut off.

NHTSA ODI 11692626

After a software update tonight, the jeep shut down while driving, loosing all power, and indicating to shift the vehicle to park. after that restarted the vehicle and got CEL code P1E1D and the vehicle went into limp mode.

NHTSA ODI 11692628