What 641 owners told NHTSA about the 2024 Jeep Wrangler 4-door 392

Jeep performed over the air update to the telematics box module. After update the vehicle, while in drive and running, driving on a public road way, set off a dash message to “place car in park to start”. Then suddenly can to a very violent stop in traffic. This could have cause an accident or loss of life. Vehicle is at jeep dealer waiting on fix. Thousands of 4xE hybrid jeeps are effected.

NHTSA ODI 11692947

After applying an OTA (over the air) update from Jeep on 10/11/25 at approximately 1pm EST, the vehicle would drive for about 100 yards and then lose all power. Check engine light came on and a message saying to put in park. This happened when I pulled out of a parking lot and was lucky enough to have enough momentum to get to the side of the road. Restarted the Jeep, drove another 100 yards in the shoulder and it happened again. Was able to get into a parking lot and had to get the Jeep towed to the dealership. I am waiting to hear from the dealership as to the resolution. As of this writing (10/12/25 @ 5:30 pm EST, I have seen 100's of posts regarding the same issue from other Jeep owners and I have yet to see a formal notice from the manufacturer acknowledging the issue with an action plan. The complete lack of quality control from Jeep has put 1,000's of drivers in danger as the vehicle just shuts down without warning. I seriously hope no one is injured or killed due to the gross incompetence of this manufacturer.

NHTSA ODI 11692958

Coming out of our driveway, the Jeep randomly flashed D at us and told us to put the car in park to restart. We thought that was weird as it was, but it only got worse from there. Well over 30 minutes later, while driving northbound I35 in the left lane, we experienced full power failure. We had to make it across three lanes of traffic in the midst of a busy highway with 18-wheelers all around using the only energy left over from our 70mph drive. Once we were on the side of the highway, we were finally able to get the Jeep on and moving again. At this point, the check engine light is on. We were just trying to make it to the next city so we could make a plan, and everything was fine for about 2 more miles. We got onto a bridge and the power failed again. Now, even though we opted to stay in the right lane out of fear for our safety, we have nowhere to go, no shoulder, just guard rail and whatever was below, and still have traffic all around us going at speed. We took the access roads where we could, but the car continued to lose power at a faster rate. Finally, at the Jeep Dealership in Hillsboro, the service team plugged the jeep in and said a code was thrown but they would not look at it until Monday.

NHTSA ODI 11692985

The vehicle shuts itself off randomly after having installed an over the air update to the UConnect system. In a span of one hour my vehicle shut itself off without warning, while driving, eight times. This is apparently happening with several Wrangle 4Xe models nationwide. Per Jeep customer care, there are "hundreds of thousands of vehicles being affected" and for now owners are being instructed to take them to the dealership. Per the customer service rep, no communication is being sent out by Jeep to any customers or through local media as they are choosing to handle it internally.

NHTSA ODI 11692987

after the uconnect update on 10/10/25 Vehicle turned off and check engine light on

NHTSA ODI 11692989

Vehicle lost power transfer while in Drive and dash instructed to press brake to shift into Park. Check Engine light came on. Dash said something about fuel transfer issue. Happened 5 times in .25 mile. Had to turn car off and restart to drive and it happened again. This all happened after a UConnect update

NHTSA ODI 11692995

Car engine cut off completely 3 separate times during a short 1.2 mile trip through neighborhood (20-25mph). Car prompted me to put car in park and start engine. I had to coast to side of road, stop, park, then restart engine each time. 30 seconds between each start/failure. Scary!! Car had 80% hybrid battery charge before I left the house. Infotainment prompted me for an OTA update earlier in the day - coincidence?? Check engine light turned on. OBD2 fault code P1e1d. I've owned the car for 2.5 months with no prior issues.

NHTSA ODI 11692634

OTS update today on 10-10-25 on my 2024 Jeep Wrangler 4XE caused my Jeep to stall/die about a mile from my house losing all engine/motor power and my Drive selector D to begin flashing. I had to put my Jeep in park in a busy intersection narrowly being hit several times by oncoming traffic. I had to put in park and shut the Jeep completely off, then back on and finally after reboot, could put in drive to safely get out of the intersection. My check engine light is now on and I have zero trust in my Jeep and know it is EXTREMELY dangerous to safely drive. When all traffic was gone, I made it home, but engine light is on, and radio display that shows icons are all missing, and screen is flashing and changing screen sizes. Jeep is not drivable.

NHTSA ODI 11692638

Update happened to Uconnect on October 10th. The vehicle now shuts off every 1/2 mile. When this happens all power is lost and vehicle states to put bricked in park.

NHTSA ODI 11692654

This issue happens after an update on the car. Within 10 minutes after the car update the engine light came on and the car shut down on the road completely unable to drive . Without a warning, car stop to a complete shutdown while driving. My safety was at risk 5 times almost got into a car accident due to this issue where the car completely stopped while driving. Steering wheel completely locks when the car shuts down.

NHTSA ODI 11692659

After the the latest U-connect update, my jeep will not run after about 30 seconds while driving. Stalls while in motion. Will restart, but then shuts off again. Has an engine code on dash.

NHTSA ODI 11692662

When I pulled my Jeep 4xe into my garage, I got an alert on my radio saying my Jeep needed to updated. I selected to go ahead and update it. The next time I drove my vehicle, I made it about a quarter mile. When I was crossing an intersection, all of the lights on my dash went crazy and my Jeep completely shut down. Luckily I could put it into neutral to coast through the busy intersection. It was very scary. I had to pull over, turn it off and back on again. It did start up and continued to drive. Now my check engine light is on.

NHTSA ODI 11692666

After the software update on 10/10, the car is randomly dying while driving and getting a check engine light code P1E1D. Car will lose all power while moving, telling me to shift to park to start car. Widespread reports online of the same thing after the update. Called service center and Jeep support and they are clueless.

NHTSA ODI 11692673

The Uconnect system updated last night this morning the jeep shuts off while driving about every .5-1 mile

NHTSA ODI 11692679

A software update appears on the screen. I hit update and got out of the Jeep. A number of hours later I started up the Jeep and drove away, about a mile down the road while driving the Jeep entirely shutdown. The motor was off and I had not control. The dash told me to put it in park and update. I was luckily in a spot where I could just stop in the middle of the road, I put it in park restarted but now with the check engine light on. I was able to limp home. It was very scary as if it was a more major road I could have caused an accident.

NHTSA ODI 11692694

Immediately after updating the UConnect software in my parking lot, I drove away and my Jeep lost power while driving. Engine shut off and said "Shift to P to Start." Had to shift to park and restart just to get moving again. Was barely able to get it to the dealership right afterwards and then it happened again while in motion. Happened again and again in the dealership parking lot.

NHTSA ODI 11692695

The vehicle did an over the air update once we pulled into a restaurant. While driving home after the update the vehicle stopped in the middle of the road and had no power. The dash said to move the shifter to park and all the warning lights including the check engine light is on. We turned power off and back on and was able to go 1 mile home before it shut off In The driveway with all the same lights and no power.

NHTSA ODI 11692698

Got an OTA Update last night, this morning saw some post on the internet about that update went to check my jeep and it came on but once it kicks the gas engine for like 2 or 3 seconds the vehicle shut off and asked to shift to park, if I don’t see this internet news I’d have been stranded on the road

NHTSA ODI 11692701

Received 10/10 uconnect update. Within 1 mile, car lost power and rolled to stop with check engine light on. Did reboot but no imrovement. Hundreds of people have reported same issue after updating. We are hundreds of miles from home. The person running the 4xe Jeep Enthusiasts website got into an accident.

NHTSA ODI 11692712

Loss of all motive power on 4XE while driving, put my daughter at risk of a crash. Vehicle loss all power steering and motive power when from driving to rolling.

NHTSA ODI 11692713

After a prompt on the infotainment system to update “Uconnect” I accepted. The car was parked for the duration of the update. 30 minutes later, I was driving on a 45mph road and lost power and an error stating to put the car in park and restart the vehicle. The check engine light stayed on after restart. I was able to drive about a mile home and jeep towed the vehicle to the nearest dealer.

NHTSA ODI 11692716

Updated vehicle last night via u-connect, vehicle died today while driving, lost all power. Check engine light on, hundreds of posts via social media with the same problem

NHTSA ODI 11692731

I was slowing down for a stoplight vehicle shut off, came to an abrupt stop and shifted itself into Park. I then had to use the shifter knob to adjust it to Park to get the vehicle to turn on. This almost caused and rear end accident as I was not fully to the stop line area of for the light. The vehicle would then not go over 2500 RPMs and had to be limped off of the roadway. There were no warnings before this happened. All of it happened in a split second and my partner and I were jolted forward. I immediately reported this to the jeep dealership and they were very concerned about this. After this incident, my service engine light came on and stayed on later in the day it disappeared on its own without any clearing of any devices. I have attached pictures of what showed up as warning lights as soon as this incident happened.

NHTSA ODI 11692732

After performing the over the air Uconnect update my vehicle stopped moving in the middle of traffic. An error message said service charging system, and put into P and start vehicle. Me and my family were in danger. I was able to finally reset vehicle and pull into a safe parking area.

NHTSA ODI 11692744

Jeeps received an over the air update on 10/11/2025 and after the update experienced loss of power while driving with no warning . This could have caused an accident . I was driving down a road and there was no warning indication when my jeep suddenly just started to stall. I just had it inspected and drove without issue the day before . When I called the dealer to have it towed she said someone else had the same issue and had just called . When I searched online others with the same vehicle were also experiencing the same thing . This is a very dangerous experience that coukd have caused casualties and Jeep should be held accountable for it. Their software update was not ready for release and this type of failure is entirely preventable .

NHTSA ODI 11692746