What 795 owners told NHTSA about the 2024 Honda Prologue Bev

Start vehicle and warning lights flash. "service high voltage system" Drove to service center. Heat did not work on the cold morning. Defrost would not work. Service center informed me the main 440 volt battery needs replacing. wait times, one to two months for new battery.

NHTSA ODI 11651891

My 2024 Honda Prologue that has only 2486 miles. I took it into the dealership only to be told that they are making new parts for the known problem! It is a safety issues that the CV joints could fail completely while driving, that could cause a fatal accident. I can't believe I was reassured by the dealership it is safe to drive. I do NOT want to be a statistic from a lethal car accident. Not to mention what other problems will it have if I continue to drive the vehicle. It may not show up today but it could cause problems long after the warranty is up.

NHTSA ODI 11651186

Broken axle I was driving and kept hearing a tidying click sound when making turns

NHTSA ODI 11650599

I’ve started to hear a clicking sound when taking left turns on my Honda prologue after about 600 miles. When researching online I found that the prologues ship with a bad cv axles and the sound won’t go away unless the axle is replaced. Reporting here so that I can get feedback on the severity of the issue and bring awareness.

NHTSA ODI 11649871

I have had this car since December 7th and I leased it brand new. It has been in service multiple times for multiple issues. Only one of the issues has been fixed while the rest they have not been able to diagnose. The cv axles have an issue and when I took the car back to Honda they said corporate Honda has not come out with a solution yet but the car is safe to drive??? The car makes a noise anytime I do a right turn and it has progressively gotten worse.

NHTSA ODI 11649669

My vehicle makes a loud clicking noise as I accelerate while turning left or right. Sounds like worn cv joints. It started making the noise a month after I purchased the vehicle brand new. Honda does not have replacement axles and told me to keep driving it.

NHTSA ODI 11648500

My 2024 Prologue with approximately 3,000 miles has a clunking sound in front of car and noticeable jerk on acceleration. It developed with 1300 miles and was "repaired" by dealer, who claimed it was a loose battery mount. Problem returned within 1000 miles and is getting worse. Dealer now says it is right front axle and part is on backorder. Fundamental safety part crucial to control for car. If the axle is a problem it is a fundamental and incredibly important part that has been in development since approximately 100,000 BC. There should not be an axle problem with a brand new car.

NHTSA ODI 11648353

All lights related to brakes lighted up on a dashboard ( and message to take it to Dealer). Took it to Dealer. Car is in the shop for over 5 weeks and they can't figure it out what's wrong. They've replaced brake booster (twice!!!!!) and that didn't fix it... Now replacing front calipers. On top of that cv axle is clicking terrible and they can't replace it because it's on long Backorder ( I'm waiting over 2 months for it already.

NHTSA ODI 11647249

When turning the vehicle and accelerating the axle makes a loud clicking noise. Sounds like something to do with the CV joints

NHTSA ODI 11646082

Service High Voltage System warning. Have had this come up on my car and I have seen that this is a design issue with the battery cooling system. I am glad that the car did not just shut off while I was driving. Honda/GM need to make this car right. And this issue is happening to everyone. Please help us.

NHTSA ODI 11645247

CV joint needs replaced. Hearing clicking noise when making sharp left and right turns. Has been occurring for several weeks now.

NHTSA ODI 11644134

CV joints click loudly when turning left or right. Honda knows about the issue. No warning lights appear.

NHTSA ODI 11644153

Returning home from a 75 mile trip. No warning vehicle displayed "service high voltage system. Lost all heat from HVAC system. No defrost, blew cold air. Display of power usage used was not accurate. Car manual mentioned the vehicle could be disabled if the warning was not seen by a Honda dealer service center.

NHTSA ODI 11643578

Drove off the dealer lot with a brand new prologue with 31 miles on the odometer. Taking a left hand turn out of the dealer lot, I immediately hear a clicking/clunking noise coming from the front end. It’s my understanding that this is due to a CV joint in the drivetrain. Honda does not have a solution available.

NHTSA ODI 11642672

Front differential is making loud clicking noises when turning right and is failing according to service center but Honda has no remedy for this and they can't assure me that it is safe to drive in this condition.

NHTSA ODI 11642415

Complete Electric Failure multiple times now. Been in the shop multiple times.

NHTSA ODI 11641433

Loud clicking from the front axle area when making a left turn. Typically happens when making a quicker left turn. Has occurred three times in a ten day period.

NHTSA ODI 11640857

Twice the prologue warnings have come on that state “service high voltage system" and "reduced acceleration. There is no AC/HEAT in the vehicle under 35 degrees. Under 6000 miles

NHTSA ODI 11640788

Vehicle makes a loud banging noise when turning. Dealer Service Department inspected car and stated the front axles need to be replaced. There are no parts available and the time frame for repair is unknown.

NHTSA ODI 11640580

CV drive shaft axels are bad from factory and make a clicking sound while driving, making sharp turns, or backing out of parking space. Honda says replacement part are on back order for over 1 month.

NHTSA ODI 11639660

I purchased a Honda Prologue from my local dealer with just 8 miles on it. At 97 miles, multiple warning lights appeared, including "Service High Voltage System" and "Service Vehicle Soon." Additionally, the vehicle would not allow me to charge the battery once these warnings were displayed and acceleration was reduced. I took it to the dealer, where they diagnosed an overcharged AC system causing battery cooling issues. They removed 1.270 kg from the system, cleared the codes, and tested to ensure proper levels before returning the vehicle to me. After driving for another week, the same warning lights reappeared, and now, with only 360 miles on it, the vehicle is back at the dealer for further diagnosis for the same warning lights. It does not appear an overcharged AC system was the cause. For a brand-new car with less than 500 miles, this is completely unacceptable from Honda.

NHTSA ODI 11639565

When turning left or right i am getting a clicking noise dealership is ordering 2 drive axels parts on back order no eta!

NHTSA ODI 11639517

Clicking noise when turning

NHTSA ODI 11638680

Front CV axles are bad. Honda dealer diagnosed front left axle as needing to be replaced. Front right axle is now behaving the same. Parts are on back order. I am forced to live with a loud/malfunctioning CV axle.

NHTSA ODI 11638371

UNKNOWN. When accelerating from stop while turning, a clicking/knocking sound comes from the front end indicative of an impending CV joint/driveline/steering failure.

NHTSA ODI 11638092