What 30 owners told NHTSA about the 2024 BMW X1

2024 BMW X1 xDrive, 8000 miles, original tires. Front right tire wear to 2.7mm, front left tire wear to 4mm, and rear tires wear to 5mm. AWD vehicle where fronts should not be significantly outpacing rear wear. Left-right asymmetry on front axle suggests alignment issue. Dealer and BWM North America refused in investigation and call it normal. Requesting NHTSA agent review and case escalation.

NHTSA ODI 11739328

We have owned the car for nearly 2 years and the rear cross traffic alert has never worked, even when cars and pedestrians are walking behind the vehicle. BMW says nothing is wrong. Many other drivers report the exact same issue with their BMW.

NHTSA ODI 11738793

On 2/25/26, in rush hour traffic we were driving on a NJ highway. We happened to be in the left-most of 3 lanes with a concrete divider (no shoulder – there was about 3 ft between the concrete divider and the left side of the left lane). We were about 4 car lengths behind the next car when traffic was slowing for a red light. The car indicated “Everything OK”. When I hit my brakes, they did not engage; they locked. The car skidded; it felt like we were on ice, but the road was clear. We were upon the car in front of us and had no place to go. I held the steering tight and tried pumping the brakes to disengage the lock. To no avail. I was planning on scraping the divider on my side to slow the car down. I steered the car into the tight space next to the divider thinking it would cause less injuries as opposed to plowing into the back of the stopped car in front of me. We slid at least 4 car lengths before traveling past 3 stopped cars in succession, I just barely missed hitting the concrete divider and/or the cars in the lane in front/beside me. On the left side, I could see that my mirror was over the divider and on right side we were within an inch or two of a hit. Realizing that I miraculously missed hitting anything, I tested the brakes going only a couple of inches and the brakes did engage. I slowly moved across the lanes to get to the right shoulder. Through all of this, the car indicated “Everything OK”. On 2/26 the car was towed to the dealership. The dealership technician and BMW representative easily replicated the brake failure. Through their testing they determined that the Integrated Brake Module, the same part that had be replaced in Nov 2025 for a recall, had failed again. Before, during, and after the incident, the car indicated “Everything OK”. After repeated requests, neither the dealership or BMW rep gave us any information about why the car failed to warn us of the problem or assurance us of its safety.

NHTSA ODI 11727462

While reversing into a parking space, the parking sensor system repeatedly indicated an obstacle on the left side of the vehicle even though no object was present. The system displayed a red warning on the left side and automatically applied the brakes very suddenly, causing the vehicle to jerk to a stop. I exited the vehicle to check the area and confirmed there was nothing on the ground or near the vehicle that would explain the warning. The surface was flat and clear. Because the system continued to detect a phantom obstacle on the left side, it repeatedly interfered with maneuvering the vehicle while reversing. During this situation the vehicle ultimately made contact with a pole behind the car, which I did not initially realize because the braking intervention was so abrupt. The parking sensor was damaged in the impact. The vehicle was inspected by a BMW dealership, and they stated diagnostics showed no malfunction prior to the collision, only that the sensor malfunctioned after the impact. However, this was not the first time the vehicle’s parking system has falsely detected an obstacle and locked the brakes while reversing, which raises concerns about the reliability of the parking-assist automatic braking feature. The sudden braking and false obstacle detection create a potential safety risk, particularly if the system unexpectedly stops the vehicle or interferes with maneuvering in tight spaces. I am reporting this incident so it can be investigated as a possible defect in the parking sensor or automatic braking system.

NHTSA ODI 11724361

Our X1 has a lot of "slip" in the transmission. It's most apparent when you back up and then switch to drive. In our X1, the car keeps rolling backward like it's in neutral. Drive doesn't engage until after a long delay.

NHTSA ODI 11709771

While visiting BMW of Alexandria, an approved BMW dealership, I was told that BMW vehicles have an issue where running it through a safe, approved inside car wash when it's below 40 degrees Fahrenheit outside is dangerous. Parts break, glass shatters, it's just dangerous. Not believing that, I sent the question to BMW of USA customer care. They had a case manger, Jake, call me today. He stated that is theoretically possible for a BMW. When I said it's scary that my kids, my wife, could be in the vehicle when parts shattered or exploded, his only comments were about warranty coverage. I even directly asked if that's possible and is there any history in BMW of that happening. He said he did not do research and refused to do it... only saying it's theoretically possible and warranty coverage would depend on the cause. That implies BMW absolutely KNOWS that it's possible and likely implies it's happened before. Can DoT ask the question and get a more direct answer?

NHTSA ODI 11704220

Please see attachment:

NHTSA ODI 11696349

On [XXX] we were headed to Myrtle Beach, a warning lite came on the dash to go straight to the dealer. Later when we got home, my wife called the dealer and set up an appointment. At that time the service department said that BMW didn't have a solution to the problem and told us to wait until we received a text or call to have the X1 BMW serviced. We got a letter in August that the remedy is available and carried it to the dealer. The service department then told us that the part was not there for our car and it was in transit. Also the part had to be paired to our vin number, so they put us back on the road for another week of maybe nothing will happen. We tried to get a loaner, because we been long bought the car. Finally on September 12th we carried the car in to be serviced for the recall, at which time we demanded a loaner to drive and received one, same as our car a year newer.The point I am getting to, is that BMW "Safety Is Important To Us" don't mean anything because they let us drive for almost a year with a Brake Recall endangering our lives. The service we got was befitting the company of BMW. Very unhappy customers [XXX] and [XXX] , You should have some type of gift or gift card for all that we went through to get our new X1 BMW repaired at our cost of time and worry. NOT HAPPY!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11688188

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that there was no part available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11686592

STILL NO AVAILABLE REMEDY

NHTSA ODI 11678424

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11668104

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11662149

My specific complaint is that the “door is open while driving” notification is dangerously insufficient. Details as follows: Door was not closed properly while driving. Driver was not sufficiently notified by car (small visual notification behind steering wheel, no audible notification). Door flew open while turning, endangering passengers, alarming driver, and endangering nearby vehicles. This is in comparison to the seatbelt notifications, which are incredibly loud and pervasive, and much less dangerous than a door flying open while driving. Problem is easily reproduced.

NHTSA ODI 11658693

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted several times, and the contact left voicemails. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11658478

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11657937

There is no incident as in a crash, the company (BMW) has failed to repair my vehicle or provide a fix to the brakes recall in a timely manner. When I bought the vehicle, the dealership failed to disclose that there was an open recall on this vehicle. My vehicle is telling me that I could be involved in a crash because my braking power is significantly reduced. I have no other vehicle to drive.

NHTSA ODI 11653005

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11650423

The contact leased a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11644071

We have owned the car for nearly a year and the rear cross traffic warning simply does not work. It gives no alerts when backing out of a space and either cars or pedestrians are crossing behind. Totally unsafe.

NHTSA ODI 11642644

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the brake warning light was illuminated. The cause of the failure was not yet determined. The vehicle was not repaired. The failure mileage was 1,000. VIN tool confirms parts not available.

NHTSA ODI 11639020

The contact leased a 2024 BMW X1. The contact stated that while driving at 20 MPH, the sun obstructed her driving view, she lost control and crashed into an electrical pole. There were no warning lights. The automatic braking system did not engage. The air bags deployed. The contact was taken by ambulance to the hospital due to head, neck, back, and chest injuries. The police informed her the vehicle may be totaled. A police report was filed. There was no reported fire. The vehicle was towed to a tow lot. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control, Service Brakes). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was approximately 7,000.

NHTSA ODI 11629623

I was in a low speed front end collision on Oct. 10th. I was unable to stop despite stamping on the breaks. A week after the accident I received a letter from BMW informing me of a recall for the integrated brake module with no remedy available. It looks like the first brake recall letters were sent out in Feb. of 2024 but I never received a letter

NHTSA ODI 11624037

The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11623384

The contact owns a 2024 BMW X1. The contact stated while driving 55 MPH and attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond. The contact stated that the brake pedal had traveled to the floorboard. The vehicle was diagnosed by the dealer and the contact was informed that the brakes needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.

NHTSA ODI 11618129

Please refer to NHTSA recall 24V104. BMW (and NHTSA) have known about this safety issue for 7 months or more. Yet, BMW has done absolutely nothing to resolve the problem. What is it going to take to get BMW to place a reasonable priority on this? Deaths? Severe accidents? The recall was issued 2/12/24. It is now 10/2/24. I continue to drive a vehicle affected by the recall. I do not feel safe and feel BMW needs to address this issue without further delay. I have emailed BMW customer service seeking updates and they won't even respond!!!!! I am submitting this vehicle safety problem before something bad happens to my wife or me as we drive this defective vehicle.

NHTSA ODI 11617638