What 379 owners told NHTSA about the 2023 Hyundai Palisade Hybrid Hev

At 2:38 pm on Thursday, April 17th, I was driving southbound on a street and I had just picked up my daughter from school. There were a lot of cars since school just got out. I was behind a car approaching a light going less than 10 miles an hour and braking lightly, then all of a sudden, the ABS system kicked on and my car jerked and vibrated violently forward for about 5 seconds and would not stop. I thought I was going to hit the car in front of me. Finally, I felt the brakes work normally and was able to come to a complete stop. There were no collision warnings or beeps even though I was very close to the car in front me.

NHTSA ODI 11655395

This is a known issue happening to Palisades and Hyundai isn’t acknowledging the issue. A braking issue has been going on for a while but hadn’t become a safety concern for me until this month. While braking but moving under 10mph, even less, the ABS system will engage without warning when driving over bumps or somewhat uneven road surface. This includes speed bumps. This has happened to me multiple times but never caused me to be in harms way until this month. I was braking for a stop light on a road with numerous small potholes. As I was slowing to stop, the ABS issue occurred. I braked as hard as I could but continued to get the push back/the automatic pumping action of the ABS system and continued moving forward. The car was shaking as well. I continued pushing the brake/attempting to get the brake to engage the entire time, and my car finally stopped, mere inches away from rear ending the car stopped in front of me. I was slowing at a safe distance and would have stopped at more than a safe enough distance away if my car had let me stop. Now I’m deathly afraid of hitting a bump or some sort of uneven road when I need to stop and my car not stopping and hitting someone else, something else, or losing further control of the vehicle. No lights came on or any noises made to indicate a system was activated. My car also didn’t warn me of a possible collision and didn’t stop on its own, as it’s capable of doing. It’s as if the ABS issue overrode everything and my car just wouldn’t brake. I’ve never experienced anything like this with any other vehicle, driving on the same exact roads.

NHTSA ODI 11648520

On Friday, February 14. 2025 at approximately 9:05 am I was leaving a parking lot to make a right hand turn on to a busy three lane road. Since this issue with the brakes has occurred three times previously I make it a point to drive no more than 10 mph in parking lots. The pavement was dry, then there was a 3 foot patch of thin ice, then the pavement was dry to the stop sign at the road. I pressed the brake pedal well in advance of the patch of ice and once the tires contacted the ice, the brake pedal pulsated harshly causing my vehicle to shake. This situation caused me to be unable to stop at the sign and I almost got broadsided. This is the third complaint I’ve filed regarding this matter. This is the fourth occurrence of the brakes acting in an abnormal manner (since June 2024) and whatever is occurring is terrifying. The dealership claimed it couldn’t replicate the issue and no warming sounds or lights appeared on my dashboard. I fear for my life, my spouse and children’s lives, as well as pedestrians, bicyclists and motorists. Someone is going to get seriously injured or potentially killed because of this issue, therefore, I have to petition the agency to look into this matter in depth and hopefully open an investigation.

NHTSA ODI 11643235

ABS system is engaging on gravel road when coming to a stop at 20-25mph. Brakes don’t work and vehicle starts shaking. Hyundai dealership is saying there are no issues but this has happened periodically 4-5 times.

NHTSA ODI 11641604

ABS shakes when crossing over different terrains. Car does not stop as fast as it should. I am afraid for the safety of my family and other drivers on the road if I can't stop. I have brought the car to the dealer several times since I bought it new and they say they can't recreate it. The last time, they recommended changing my brakes. I brought it to a private mechanic and they said it's not the brakes, it's the ABS. Then I come to find out that many people have the same problem and some have had accidents as a result of not being able to stop. There are 2 class action lawsuits calling for a recall. Please make Hyundai fix this issue before there are deaths on their hands.

NHTSA ODI 11635225

When slowing down using the break at low speeds over a bumpy terrain (gate track or drainage inlet) front of car shakes violently and vehicle does not slow down as fast as it seems like it should.

NHTSA ODI 11627388

As I was driving my car to work on 11/8/24 my pallisades brakes failed to work. As i was approaching a red light after stopping at a stop sign, It started to vibrate, like trying to grab traction, it did not slow down and continue the same speed until I almost hit a car at the light. What stopped the vehicle was the emergency sensor that started beeping as the car sensed it was getting close to the vehicle at the light stopped. In the last second the car stopped with the emergency brakes an inch away from a car accident. I called Hyundai and brought the car to the dealership where they kept it overnight and until the next day in the afternoon. I was told that this was a known issue to Hyundai and they have had several people complain of this same problem. Unfortunately they said there is nothing they could do and I would have to wait until Hyundai the manufacturer decides what to be done. They also called Hyundai corporate and filed a complain on my cars behalf. Now I am stuck with a car I am afraid to drive.

NHTSA ODI 11626079

I received a call but could not make out the name. I was highly disappointed as my car has been with McDonald Hyundai for a week with no resolution and his call was to tell me what they will not do. He could not tell me one Hyundai would do to fix my car. We are extremely frustrated for the below: It has been 1 week and I don't have a resolution I have spent hours away from work trying to solve your problem I bought a Hyundai because we take great care of our cars and drive them forever. We currently own: 2015 Infiniti QX60 - 232,000 miles 2011 BMW 535 - 123,000 miles 2016 Toyota 4Runner - 132,000 This Hyundai replaced a 2013 Ford Explores at 220,000 I bought this for reliability and serviceability, warranty - but the car is not reliable, cannot be serviced and you state can't do under warranty. the car is 14 months old and was bought new The Service Director Kevin at McDonald said he can never guarantee he can fix the issue and said he will never know of unknow issues. Message boards are full with people that have the same exact issue and Hyundai denies this and never finds the issue. Read the links below! "Hello Mr. [XXX] - This is Scott Krencik (McDonald Hyundai Service Director) I have been talking with a Hyundai America case rep regarding your Palisade. The vehicle has aftermarket DLC connections. This is not a warranty repair. I will attach the Hyundai service bulletin that discusses the issues that can happen when stuff is wired in like this. Your best option is to return to the selling dealer and have them put the vehicle back to stock & they should do this for free. Even if I remove it and make repairs, I do not know if there is hidden issues remaining. Please let me know what you would like to do." [XXX] Hyundai Palisade Brake Complaints Review attachment Technician Service bulletin (24-GI-011H) which specifically states: Drivability issues that c INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11622474

Dear Sir, My car has brake acceleration several times.

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I was approaching a stop sign, slowing down to around ~20 mph, then gently applied the brakes. All of a sudden, the car stared to lurch forward and the steering wheel shuddered violently as the ABS braking appeared to kick in. As the brakes were applied, the vehicle kept bouncing forward in spurts rather than stopping and it took almost twice as long to stop than it should have. There was a vehicle in front of me and my vehicle was a foot from rear-ending that car despite me slowing in advance and attempting to brake gently. The collision warning system kicked in and I suspect that the vehicle stopped itself, even though I was firmly holding the brake pedal down. My wife experienced te identical situation a week later, so this is becoming very concerning. A quick search on the internet has revealed that many other 2023 & 2024 model year have experienced the same issues, and apparently Hyundai USA is aware of the issue, but do not have a solution to fix it yet.

NHTSA ODI 11622105

Driving on a gravel road (with small pot holes and bumps) down a slight hill caused my brake pedal to shudder making it impossible to slow to a speed I felt comfortable with. I had to remove my foot from the brake pedal and step on it as hard as I could to slow down. This is a serious safety defect and the issue needs to be investigated especially since many consumers have submitted similar complaints.

NHTSA ODI 11621321

When driving at low speed (<25mph) over uneven terrain, such as bumps in road or small potholes, and applying brakes, the Anti-lock braking system will engage and causing vibrations in the brake and steering column and the car will not slow down. This is documented by a multitude of drivers: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11621030

Vehicle would not slow when brakes were applied. Traveling under 20mph on dry, level, clear, straight surface. Brakes were applied and no response from vehicle. More pressure was applied, still no response. As vehicle approached another vehicle it issued the proximity crash warning and came to an abrupt stop just inches from a collision. It is uncertain whether the crash warning or the pressure on the brake pedal was ultimately responsible for stopping the vehicle.

NHTSA ODI 11620876

A severe safety concern with our 2023 Hyundai Palisade, which has been present since the day we received the vehicle. When braking on uneven roads, the brakes jitter and stutter. This issue does not seem to occur on flat surfaces; however, it is always at lower rate of speed when roads have bumps. On three separate occasions, I have experienced a complete loss of brakes, and my wife has faced the same issue at least five times. When this happens, standing on the brakes does not trigger any response—there are no warning alarms, and the brake system completely fails. The potential to hit another vehicle or pedestrian, or veer into oncoming traffic, is very high, and in fact, I’ve had to swerve into a curb (causing curb rash to the right passenger rim) to avoid a collision. Due to the severity of this problem, I no longer allow my wife to drive the vehicle. I have a appointment on 10/21 with McDonald Hyundai. I have noticed this since day 1 and regret that I did not act sooner! Upon conducting research, I discovered over 21 complaints on one website alone regarding the exact same issue. I am deeply concerned that the mechanics may not be familiar with this specific problem.

NHTSA ODI 11620302

Under certain braking conditions, going over gaps in the road/bumps/railroad tracks and using the brakes, the brakes will lock up and stop working. The ABS seems to stop working, brake shakes hard and the car will not stop at times. Issue can occur at any speed, seems to be more common in lower speeds, under 25. Mentioned problem to specific dealership in Colorado and they did not seem to care about safety issue. Going to other dealership to have problem looked at. Appears to be an issue for certain 2023-2024 Hyundai Palisades in looking at online forums. Hyundai does not appear to have acknowledged this issue yet.

NHTSA ODI 11617239

When applying the brakes at slower speeds the over-sensitive ABS violently activates causing temporary brake loss and shaking of the vehicle. This has been addressed at Hyundai dealership and symptoms were confirmed from the service advisor. I was told that this isn’t normal operation per Hyundai. Regarding another issue. The transmission will shutter combined with 3-5 second delay when up-shifting during acceleration. I was told by Hyundai dealership that is also “normal”. If this is “normal” then why has this concern just started developing. If this is normal, why hasn’t this transmission done it from day one when we purchased the car. We are not happy Hyundai’s attempt to sell us on this falsehood! These are definitely safety concerns and should be addressed.

NHTSA ODI 11616797

At times, when going over bumps, the brake pedal feels hard and hard to push to the floor. Other times, the brake pedal shakes and the vehicle feels as if it is shaking. The vehicle does not stop when brake pressure is applied. At other times the brakes lock up and I skid across pavement. There are never ABS lights on the dash though. I have replicated this issue with a technician in the vehicle. The dealership has documented that they have been able to recreate this issue multiple times. The dealership even replicated the issue in a demo model the sales manager drives. This vehicle is unsafe. I have slid out into oncoming traffic multiple times now. I almost ran into my own home because the brakes would not work. At times, my brakes lock up going over uneven surfaces. The issue occurs frequently in parking lots, where I am afraid to hit a pedestrian. The vehicle drive, other drivers, passengers, and pedestrians are put at risk by this safety issue.

NHTSA ODI 11616576

The ABS braking problem has not been mentioned to Hyundai or any other company or organization to date as it was just recently experienced. I recently put unscreened millings on the road end of my gravel driveway. When coming to a slow stop before entering the public road I now experience the brake vibration or chattering with deminished braking responce. Fortunately, I have not experienced this while driving on a public road in 35,000 miles.

NHTSA ODI 11614551

I steep on the brakes when I was coming to a gas pump when I did that the car started to shake. It's seams it's was the ABS I thought the car was not going to stop. I had to press the brakes all the way down for the car it stop. I thought for sure I was going to hit the car in front of me.

NHTSA ODI 11614485

Leaving parking lot. Approaching Exit to street to turn right. Going slow and applying the brakes. Hit a small crack or pothole in the pavement and the ABS kicks in. Brake shutters when abs occurs, but braking pressure is very light and car almost rolls into intersection. I think I had to quickly release brake and step on brake again to be able to stop the vehicle. It happened very quickly Vehicle is 1 year old. No lamps or codes. Happened again in similar situation. Trying to stop at lower speed. Hit a bump or loose gravel. Abs kicks in and braking pressure is drastically reduce even after getting past the crack or gravel

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When hitting a pothole or bump at low speeds the braking system fails and does not brake. As if the abs system engages and leaves me going further when i need to stop. This problem always happens on the same street where i live

NHTSA ODI 11613793

When slowing down from a slow speed the car will begin to shake. This is intermittent.

NHTSA ODI 11613818

The ABS seems to kick in over aggressively. It will kick in and the brake pedal gets all jiggly on slight changes in road situations. For example, going into my driveway, driving over a manhole cover, etc. This has felt dangerous in several instances if I'm slowing down for a red light and the ABS kicks in and significantly increases my stopping distance.

NHTSA ODI 11613868

The car would not brake when approaching a stoplight and I nearly ran into the vehicle in front of me. I had my daughters and a friend of theirs in the car and it could have been disastrous if I were to have not been able to brake and drove into cross traffic! This issue needs to be addressed immediately before someone gets seriously injured or dies!

NHTSA ODI 11613172

My wife nearly crashed into a vehicle because the brakes on her 2023 Palisade would not work! I researched and she is not the only one this has happened to. It seems to be a known issue but there is no recall assigned to this, which is a huge safety concern for my wife and for our daughters, which were in the car when this happened. It could have been much worse if the brakes failed and the car were to drift into cross-traffic! This needs to be addressed immediately before someone gets seriously injured or even dies! In the meantime, our Palisade will not be driven.

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