What 35 owners told NHTSA about the 2023 Genesis Gv80

A software defect exists which causes the vehicle to reset the electronically controlled side view mirrors such that they point downward, obscuring the driver's view along the sides of the vehicle. I have notified the Genesis dealer and Genesis USA before and neither has been able to reproduce or rectify the problem. I suspect this is a defect when the vehicle is started on an unlevel surface, as the mirrors will attempt to adjust automatically. The defect appears to be most prominent when switching user profiles and shifting into a gear before the driver profile has finished loading. This issue is also present on the 2026 Genesis GV80.

NHTSA ODI 11744519

The contact owns a 2023 Genesis GV80. The contact stated that while pulling into traffic, the vehicle stalled. The accelerator was depressed, but the vehicle failed to move. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline). The contact contacted AAA, who rest drove the vehicle but eventually towed the vehicle. The vehicle was towed to the local dealer, where it was diagnosed that the fuel pump needed to be replaced. The manufacturer was contacted and provided a case. The failure mileage was approximately 6,700.

NHTSA ODI 11738023

On April 20th, 2026 I called Genesis of Carmel (Address: [XXX] Phone: [XXX] ) to get a oil change. On the same day I called them I also explained that various warning lights started to appear in the dash (check high beam assist system, check driver attention system, check speed limit system). The next day on the 21st when I wen to t take the car in for service the car would not start. I had to have the car towed to the Genesis dealer listed above. I received no calls from the dealership for 2 weeks. When trying to call their phone it is very hard to get through and strangely they hang up on you once you been transferred to the service department. On May 10th I received a call back from the Genesis delership and they stated that they had out a battery in my car but that the battery is draining and they don't know why. I asked them in they provide loaners sionce ai have beeen without a car for sevral days. they expolained that they don't have any but I could call Genesis (844-340-9741) and perhaps they could help me faster. i asked why they couldn't call for me and they stated that I may have better success. I called Genesis at that phone number 844-340-9641 and again explained all of the above information. I was given a case number and provided the same day as requested the information that they are asking for. This is a copy of the email (attached) I received after that call. Please note that even in this email they are stating it will be awhile before they get back to me. I am still without a car or a call back from the dealership. Genesis Case #42662041 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11737754

On Friday, April 11, 2026 I received an alert on my vehicle that there was a possible issue with the driver's side headlamps. After checking my headlamps I discovered that the driver's side headlamps were not on. It was night time when this happened and I was very concerned for my safety and the safety of others while driving without proper lighting. The issue has been confirmed by a Genesis Service representative stating that this is a very common issue with this particular vehicle. It was relayed that moisture gets in the light assembly and shorts out the ILCU, which kills light functions. I have not had the vehicle inspected by the manufacturer, police or insurance representative. I feel that this issue, being known to be a common occurrence, should be a recall item and I am requesting a goodwill repair. I purchased this vehicle used and have had it for nine months. It was out of warranty when I purchased it so I purchased an extended warranty but unfortunately for me it does not include lighting. I am an elderly woman on a fixed income and cannot afford an expensive repair like this (approximately $2,500). I've always wanted a GV80 and was so excited when I purchased it. I am hopeful that Genesis will stand behind their product and put this item as a recall or in the very least grant a goodwill repair.

NHTSA ODI 11731618

In light of the recent fatality involving an automatic folding seat in a Hyundai, we tested the automatic seat function in the Genesis 2nd row to ensure it responds appropriately. First, my daughter (weighing 165 lbs) sat in the seat without a seat belt on and activated the folding mechanism. The seat did stop once it detected her, but only after it had already pushed her into an uncomfortably bent position, which suggests the detection point may be later than ideal. We then tested the seat using a Joie Mint Latch baseless car seat with a child in it (18 lb child, and the car seat weighing approximately 9 lbs). We did not secure the lower anchors or seat belt out of caution. When we pressed the button, the seat continued folding without stopping, and we had to quickly remove the child and car seat to prevent the seat from fully collapsing onto him. Although the button could be pressed again to reverse the seat, that would not have prevented a serious injury had we not intervened immediately. This presents a significant safety concern.

NHTSA ODI 11731384

On September 28, 2025, after parking in my garage on a hot day (~80°F), my Genesis GV80 automatically locked all doors while my 3-year-old child and dog were still inside. My keys were also locked in the vehicle. Neither the driver nor passenger door thumbprint sensors responded. For approximately 20 minutes, I was unable to unlock the car while my daughter was trapped inside crying and screaming. I was forced to call the police and emergency services. The situation was only resolved when I calmed my daughter enough to press the unlock button from inside, just before the ambulance arrived. Police responded to the scene and a report was made. This is the second time this defect has occurred. A nearly identical incident happened previously when my daughter was 2 years old, though I did not obtain a police report at that time. This defect presents a serious safety hazard to children and passengers, especially in warm weather when entrapment can quickly lead to heat-related injury or worse. The locking and keyless entry system (including electronic thumbprint access) failed without warning. No dashboard lights, error messages, or other warnings appeared prior to the failure. The defect is reproducible, has been reported to Genesis, and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11690321

On September 28, 2025, after parking in my garage on a hot day (~80°F), my Genesis GV80 automatically locked all doors while my 3-year-old child and dog were still inside. My keys were also locked in the vehicle. Neither the driver nor passenger door thumbprint sensors responded. For approximately 20 minutes, I was unable to unlock the car while my daughter was trapped inside crying and screaming. I was forced to call the police and emergency services. The situation was only resolved when I calmed my daughter enough to press the unlock button from inside, just before the ambulance arrived. Police responded to the scene and a report was made. This is the second time this defect has occurred. A nearly identical incident happened previously when my daughter was 2 years old, though I did not obtain a police report at that time. This defect presents a serious safety hazard to children and passengers, especially in warm weather when entrapment can quickly lead to heat-related injury or worse. The locking and keyless entry system (including electronic thumbprint access) failed without warning. No dashboard lights, error messages, or other warnings appeared prior to the failure. The defect is reproducible, has been reported to Genesis, and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11690323

I am the owner of a 2023 Genesis GV80 and have experienced a recurring issue with the vehicle’s windshield. I have owned the vehicle for nearly three years and, in that time, have spent more days driving with a cracked windshield than without. Even the smallest of impacts, such as minor stone chips, immediately expand into large cracks, leaving no opportunity for a standard resin repair through companies like Safelite. To date, I have gone through three new windshields, all replaced with factory OEM glass and professionally installed by a reputable auto glass repair company in Portage, Michigan that specializes in high-end vehicles. Despite this, the problem persists. This ongoing defect presents a consistent safety concern and raises serious questions about the durability and quality of the windshield. Further, Genesis community discussion boards reflect that many other owners are experiencing this exact same issue. I believe the glass to be very weak and poses a significant danger if an impact other than a small stone was present. The photos attached is of the third windshield currently on the vehicle. Replacing it would mean a fourth windshield. It currently received a stone roughly 2200 miles after the previous windshield was replaced. The current windshield has 3 cracks (all separate incidents) in it since July!!! I do not live down a dirt road. Most of the vehicle miles are done on the highway. I do not drive behind semis or put myself in situations that would increase the odds of my vehicle getting struck by a flying stone. I have paid thousands in windshield replacements and PPF film to protect my vehicle.

NHTSA ODI 11687371

On [XXX], the GV80 experienced a complete electrical system failure (dashboard lights began flashing and eventually went black, display screen went black, steering wheel locked and brakes were hard to engage), all while my wife was driving on a major highway in rush hour traffic. The dealership claims this electrical system failure was caused by improper battery cable hookup, but this is incorrect. I have time stamped photographs showing a wiring harness that was already burned before any battery cables were connected. I also have documentation proving when the tow truck was dispatched to the vehicle’s location. Dealer Findings *Service advisor stated that there was improper procedure from someone hooking up cables to wrong posts and burning the wire(The issue occurred prior to any battery cables being connected ) -*Wiring harnesses are burned and damaged, creating excessive resistance *The condition is causing a dangerous buildup of heat *Multiple fuses have already blown and required replacement *The dealer explicitly advised that the vehicle is not safe to drive and could cause a fire at any moment Safety Risk This level of electrical damage is not consistent with ordinary wear or misuse. It represents a serious safety defect: • The failure rendered the vehicle completely inoperable. • The failure occurred while driving and resulted in a loss of steering and difficult braking, creating a severe risk of crash and injury. Estimate to repair $24, 754.57 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11684295

Horn failure 4 horns have failed.

NHTSA ODI 11677732

The contact owns a 2023 Genesis GV80. The contact stated that while driving at an undisclosed speed with a child seated in the rear passenger’s seat, the seat belt webbing loosened from the frame of the vehicle. The vehicle was taken to a dealer and the contact was informed that the seat belt might have been cut and caused the failure. The contact disputed the claim and notified the manufacturer of the failure; however, the manufacturer sided with the dealer. The contact was not offered any additional assistance. The vehicle was not repaired. The failure mileage was approximately 49,000.

NHTSA ODI 11666053

I feel there is a flaw in mechanical and electrical. There is no emergency release from the outside of vehicle to get to the battery. The battery went dead I had to crawl from the front seat.(locks were dead as battery was dead) all the way to the rear hatch to release the lever to open the hatch to get to the battery. There were no outside mechanisms to get to the battery once the battery is dead. How is this safe.

NHTSA ODI 11625735

Stalls or Stops while driving. Increased RPM when gearing down and lunging with zero fuel pedal applied. Lunging/delayed forward motion from stop with acceleration. Electrical system random issues including unable to hold a charge, parasitic battery drain.

NHTSA ODI 11604707

The contact owns a 2023 Genesis GV80. The contact stated that while driving at an undisclosed speed, the vehicle independently turned off with several unknown warning lights illuminated. The contact restarted the vehicle. The contact received notification of NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer however, the failure could not be duplicated. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 15,000. VIN tool confirms parts not available.

NHTSA ODI 11585502

The Adaptive Cruise Control will slow the car down or try to bring it to a stop from speed on a highway for no reason, with no other vehicle in close proximity. Sometimes it occurs on a curve when the car seems to react to a guard rail or snow bank. Very often it is on a long straight stretch of road with no one in sight. Car just aggressively decelerates. The only action is to press the accelerator or shut the cruise control off in order to overcome the problem. Clearly this puts vehicle occupants at risk because the car creates a risky driving situation on highways. Have brought it to a dealer where the service manager acknowledged that this is an issue with this vehicle that others have complained about, but Genesis has not addressed. Message boards and Genesis on-line forums are filled with similar complaints. There were no warning lamps or other indicators for the problem.

NHTSA ODI 11560941

Due to bad deals, one of our front lights was filled with water. Causing multiple sensors to go off, like our lane departure and camera features. Car had 5 warnings on dash

NHTSA ODI 11558159

Car suddenly stops while driving. Usually when stop at a red light, stop sign, or yield sign where I have to accelerate. Transmission turns to P itself and hear a grinding noise.

NHTSA ODI 11557522

When I was driving my 2023 GV 80, I was applying pressure onto the gas pedal and the car suddenly started jerking. The car was not accelerating then the check engine sign came on and then the car completely turned off. Then I restarted the car and it was moving really slow. Similar incident happened few other times and luckily I was able to pull over to the parking lot after turning on the hazard light. I drove my car over to the dealership and dropped it off. I am afraid that someone is going to get killed in an accident while they're driving on the highway or crossing the streets

NHTSA ODI 11544854

Forward collision warning and active assist are practically inoperable. The vehicle doesn't detect the car in front of it and doesn't show it on display. The operation doesn't match the described function in the owner's manual. After trying to work with Genesis Corporate office and dealer, I could replicate the problem during the test drive that was conducted after dealer performed extensive diagnostics together with Genesis tech support. System didn't return any fault codes. Dealer documented the issue in the service record. During the test drive, the WARNING system finally activated when collision would have been imminent only prevented from the accident by the technician driving by slamming on the brakes. The emergency braking system didn't activate at all. I drove various loaner cars being Genesis 2023 models that all exhibited the same behavior. According to the manual the system should be active at the speeds 6 miles per hour or above. I can get very close to the car in front of me and nothing would happen. It only affects normal driving. Adaptive cruise control works fine and sees the vehicle in front of me with no issues

NHTSA ODI 11540128

The newly purchased vehicle experienced a seat malfunction, leading to its return the next day. The seat was unresponsive, failing to adjust forward or backward when entering or exiting the vehicle. Upon inspection by the service department, the problem was attributed to the seat module. Despite replacing the seat module twice, the issue persists. The problem has been confirmed by the dealer's service department, and attempts to rectify it with seat module replacements have been unsuccessful so far. No other inspections by the manufacturer, police, or insurance representatives have taken place. No warning lamps, messages, or other symptoms were present before the failure occurred. The problem was identified during routine vehicle use, without any prior indicators of impending malfunction.

NHTSA ODI 11539148

I was driving and the car just stopped in the middle of the road. I had to turn the car off and restart. Once I did the car wouldn’t get any speed but the RPM would go up to 4 or 5. I finally got the car home and had it towed the next morning. After 9 days in the shop, I was advised it needed a new fuel pump but no ETA on when the car will be repaired.

NHTSA ODI 11537771

The contact owns a 2023 Genesis GV80. The contact stated that while his wife was reversing up, the vehicle abruptly braked. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle abruptly braked and stalled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 6,900.

NHTSA ODI 11536508

Car engine stalled multiple times after a stop. Once car did that right after light turned green and I tried to accelerate. Almost causing accident by getting hit by behind. Also did it in parking lot, what happens the gages stop showing information and only the miles driven on the bottom left. Twice had to turn car on and off, once it was able to start back up on its own after pressing accelerator. Dropped off vehicle in dealer today for repair, they mentioned prior year models issue was related to fuel pump. No warning lamps or system failure notification, just some information on dash going away for a bit.

NHTSA ODI 11534417

Horn stopped working. Can not honk or alert others around. Problem confirmed at dealer currently for repair. No warning lamps or messages

NHTSA ODI 11534418

The contact owns a 2023 Genesis GV80. The contact stated that upon trying to reposition the front passenger’s side seat, the seat unable to be moved or adjusted. After several attempts to adjust the front passenger’s seat, the seat moved freely from side to side, stopping extremely closely to the dashboard. The contact stated that the closeness to the dashboard rendered the front passenger’s seat unusable. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the seat track and mechanism were defective and needed to be replaced; however, the parts for the repair was unavailable. The manufacturer was notified of the failure, and a case was filed. The approximate failure mileage was 13,000.

NHTSA ODI 11530139