What 53 owners told NHTSA about the 2023 Ford Transit High Roof 15 Pass

I am filing a complaint over the delays by Ford in fixing the following recalls. I am concerned over my safety and my families safety while driving the Ford Transit. Campaign/NHTSA# 24S21/24V226 Issue Date 2024-03-22 Campaign/NHTSA# 24S46/24V542 Issue Date 2024-07-23 Campaign/NHTSA# 24S48/24V591 Issue Date 2024-08-09

NHTSA ODI 11616512

The contact owns a 2023 Ford Transit. The contact received notification of NHTSA Campaign Number: 24V102000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11615491

Power train malfunction and loss of power in vehicle may cause accident due to sudden loss of speed. Vehicle makes noises and kicks when accelerating. Turbo doesn’t work properly and hesitates when engaging. The wrench light comes and goes off when turning the car back on. Vehicle often looses power while driving either due to the turbo or the power train. May cause accidents, we have had to pull over because of the power loss and for the pulling/kicking of the car.

NHTSA ODI 11613095

The contact owns a 2023 Ford Transit. The contact stated that while making tight left or right turns, the driver’s side rear wheel seized as if the brake pedal was depressed. The contact stated that the failure also occurred while driving approximately 75 MPH. The contact also heard an abnormal sound coming from the rear of the vehicle with an abnormal vibration in the steering wheel. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the differential needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 24V102000 (Power Train) however, the VIN was not included. The failure mileage was approximately 64,000.

NHTSA ODI 11609893

I have been waiting for the Transit Trail tire rub recall fix to be announced and Ford is taking FOREVER. Pretty much all of us are building out our vans and this really throws a wrench (no pun intended) into things. Ford is effectively neutering our special off-road vans by putting stock transit tires on them. It's extremely frustrating. But I would at least prefer to have them do what they are going to do then move on. Instead I am stuck, waiting. And waiting. And waiting. The recall was submitted on MARCH 22ND. It's been 3 and a half months.

NHTSA ODI 11601047

Tire rub

NHTSA ODI 11601081

Regarding safety recall - I do not feel this has been handled in a reasonable amount of time. Today is July 10th and no remedy has been determined. I have NOT taken possession of my van that was purchased on April 3, 2024. At the time I was unaware of the safety recall, until the day of training at the upfitters. To date, I have not received any notification from Ford on this recall. I have made 3 payments, have registered, paid insurance on a van that I have never driven off the lot. This is beyond frustrating because a tire rub with tires such as the ones sold in the TRAIL package are known for rubbing if modifications are not made. Ford has been negligent in testing the Trail package that we paid approximately 10K for.

NHTSA ODI 11600847

A very strong gas smell was detected on the vehicle cabin. It lingers for a long time when it seems to be going away, it comes back strong again. This began July 2nd 2024. I have not taken my vehicle to get checked out because I cannot afford it, but i did ask around and everyone including some that know about cars said the car is too new and it is not normal, it is bad for our health since we are inhaling those nasty fumes everyday. This vehicle has never been hit or has had any type of damage to it in any way. It has been driven 85k miles and it is still in perfect condition. Honestly since I purchased this vehicle it has been nothing but problems. This is not the only issue this vehicle came with since day 1. I reached out to dealer at first but had no luck. Please help with this vehicle, I really believe this vehicle was not made correctly in so many ways.

NHTSA ODI 11599583

Vehicle struggles and kicks to catch speed. At times in freeway/ street it will “jerk”/ hesitate to speed up. We have had to pull over in the middle of the freeway because it was not catching speed. No warning lights have turned on in the vehicle. It is dangerous to drive and vehicle looses speed or hesitates to pick up on speed, could cause an accident. Please help get vehicle fully checked, vehicle was made during Covid and chip shortage, I believe they rushed this vans out and did not make them properly. Other vehicles have had recalls for the problems I am experiencing with this vehicle, but mine has not been recalled. I strongly believe my vehicle is part of those recalls. Attached are the recalls made to similar vehicles, I believe mine should be included in this recalls.

NHTSA ODI 11599586

The contact's father owns a 2024 Thor Compass RV built on a 2023 Ford Transit Chassis. The contact stated while cooking on two burners of the RV stove, a flame flared up significantly and nearly reached her arms and face. There was no injury sustained. The contact stated that the flame emanated from the burners and appeared that the failure had occurred due to gas leaking from the stove. The contact was able to turn off the stove. The dealer was not notified of the failure. The RV was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 1,176.

NHTSA ODI 11592468

The alternator and regulator failed. Parts are available for inspection. Safety was at risk as vehicle could stop or loose nighttime electrical lighting at highway speeds without any prior warning due to sudden loss of electric power. Selling dealer has inspected and confirmed failure of above parts. Components have not been otherwise inspected.The only symptom of imminent failure was a "whineing" noise form the engine compartment audible only when vehicle was not moving. There were no warning lamps, messages,or other signals . This failure occurred at 230 engine hours total and 7000 road miles on unit.

NHTSA ODI 11591496

no incident, I do not feel as if the remedy being "not yet available" has been handled in what is considered a "timely manner". All lifted vehicles will have a tire rub, adjustments have to be made to accommodate the larger sized tires. Ford did a body Lift rather than a suspension lift on the Ford Transit Trail and did not have their 3rd party made the necessary "accommodations" to support this tire size. I am currently paying a loan for this vehicle and insurance and my van is at the up-fitters, awaiting the remedy. The Ford Transit Trail package is an off road package, and made for up-fitting. When weight is added to this cargo van, that is when the rub occurs. There are "simple fixes" according to the professionals on lifting vehicles. Why can't this simple fix be done in a timely manner. There are only 1900 vehicles in this recall. In the grand scheme of things this is NOT many!

NHTSA ODI 11588853

FORD has failed to fix 2 recalls. Rear differential is howling and potentially low on fluid per recall--my FORD dealer cannot get to it until AUGUST. Local dealer is Chapel hills ford in Colorado Springs--that is were I purchased vehicle on [XXX] 2024. They have been NO help. Both front Tires rubbing the body at any slight turn--like into a driveway--with no load in the van. Tires and body both getting damaged. No resolution from FORD. Because of tires rubbing, it has now caused the wheel well liner to dislodge from the plastic fasteners and I am worried the liner will completely fall into the front wheel and steering linkage causing a wreck. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11588915

The contact owns a 2023 Ford Transit. The contact researched online and became aware that the VIN was included in NHTSA Campaign Number: 24V102000 (Power Train) however, the dealer refused to honor the recall and charged the contact for the repair. The contact stated that the manufacturer did not honor the recall. The manufacturer was made aware of the issue. The contact stated that during an oil change at the dealer, the contact requested that the rear axle be inspected. The contact was informed that the rear axle bearings and differential assembly needed to be replaced. The vehicle was repaired; however, the dealer charged the contact for the repair. The failure mileage was approximately 5,000. Parts distribution disconnect.

NHTSA ODI 11588394

The contact's employer owns a 2023 Ford Transit. The contact stated that the rear passenger's side sliding door failed to latch while the front driver's and passenger's side doors were closed. The contact had to open the front driver's or passenger's side doors or roll down the windows for the rear passenger's side sliding door to latch. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.

NHTSA ODI 11586309

REAR VIEW/ 360 camera malfunction. (RECALL) all blue screen/ black screen, and no screen. I was backing up a drive way an damaged my whole right side of my roof. I did not get hurt thank god. Opened up a claim next day with Ford. I have opened 2 claims with FORD. It has been 8 months going back a forth with them. I have had my vehicle inspected at 3 dealerships an had new (camera) installed. I have sent Ford claims department all of my information, Dealerships have sent in all there information. I have gotten an email 3 months ago from Ford claims saying they have never received my information on my vehicle from me or the 3 Dealerships a they have to close the claim. I opened up anther claim waited, got anther email saying from ford claims that due to me or the dealerships I have gone to a them not receiving documents they have to close my claim. I have over $4k in damages, I have a broken camera system. And still have not gotten my camera system fully fix. I feel that because I did not get injured in this crash it’s a brush on FORDS Shoulder. I just got my van back today an have to bring back again. For Ford to do noting about this till I guess I get in a real accident. Thank u

NHTSA ODI 11585520

The contact owns a 2023 Ford Transit. The contact received notification of NHTSA Campaign Number: 24V102000 (Power Train) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available.

NHTSA ODI 11578957

Rodent chewed on fuel line and gas sprayed all over engine bay and under car on start-up.

NHTSA ODI 11572814

Rear differential or axle suffered catastrophic failure on highway, causing both rear wheels to lock up and the driveshaft to shear off/separate from the differential housing. Locking rear wheels at 55mph caused the vehicle to lose traction and spin out. Vehicle crossed multiple lanes of interstate highway, colliding with a snow bank facing the wrong direction. Fortunately traffic was light (incident occurred approx. 5:30AM on Sunday) and snow prevented the vehicle from colliding with the median wall. Had the incident occurred at another time or another place, injuries or fatalities would have been considerably more likely. Only advance warning was approx. 5 seconds of loud noise and intense vehicle shuddering from the rear before the wheels locked and control was lost. Once traction was lost, multiple driver-assist indicators lit up, but shut off after motion stopped. Vehicle was immobilized afterwards and had to be 'shaken' off the tow truck as the rear wheels would not turn. New vehicle, approx. 4,000 miles. Vehicle is currently at the local Ford dealership awaiting inspection.

NHTSA ODI 11565962

The contact owns a 2023 Ford Transit. The contact received notification of NHTSA Campaign Number: 23V598000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11561355

The contact owns a 2023 Ford Transit. The contact received notification of NHTSA Campaign Number: 23V598000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Part distribution disconnect.

NHTSA ODI 11561095

I've been waiting on a van for 500 days from Ford Motor Company. They built the van with a recall and now aren't giving me a time when the repair will be completed.

NHTSA ODI 11555933

The contact owns a 2023 Ford Transit. The contact received notification of NHTSA Campaign Number: 23V071000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11553815

All the dash warning lights come on. Parking limited braking. Pre collision assist not avail. Hill assist not avail. Turning hard mostly to the left the brakes are activating causing the vehicle to stop without depression the brakes. Also have to use half gas peddle to over come the brakes to get the van to move. All intermitant

NHTSA ODI 11535241

Picked up this vehicle 3 weeks ago and the blind spot monitoring does not work. Ford supposedly took this over because WGO's product failed so easily. This Ford product didn't work from the beginning.

NHTSA ODI 11526590