What 73 owners told NHTSA about the 2023 Ford Maverick Hev Later Release

I had been driving for 2 hours on the interstate when the truck starts losing power and warning lights start flashing. I got the truck to the shoulder before it slammed to a stop. I turned the engine off and waited until all the power turned off before restarting. The truck would only run in limp mode at 35 mph. I drove on the shoulder of the interstate to the next exit. I disconnected the battery and reconnected which allowed me to drive it normally to the dealership. After two days the dealer called to say they didn’t see any codes and there wasn’t anything wrong with it even after I sent pictures of the warning messages. This is the 5th time this has happened under similar circumstances.

NHTSA ODI 11697800

The contact owns a 2023 Ford Maverick Hybrid. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the pedal vibrated and pulsated, but the vehicle did not immediately stop, causing the braking distance to be extended. Additionally, the contact stated that the warning message "Pre Collision Activated" was erroneously displayed while driving with no other vehicles or large objects nearby. The vehicle was taken to the local dealer, who was unable to determine the cause of the failures. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 10,000.

NHTSA ODI 11678468

I was traveling in heavy traffic on [XXX] I was coming to a stop light so I tapped the brakes nothing there I had a choice hit the guy in front of me or go to the driveway to the right and I chose the driveway on the yard hit the e brake to prevent going into the building…the dealer Sanderson ford found the whole braking system imploded there repair is to put the same product back on..I’m worried the same thing will happen again both myself and the person in front of me could have at minimum been seriously injured this repair scares me…the abs and collision control lights came on as well as the brake light…there was 8000 miles on this vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11658761

While traveling 80 MPH using cruise control, the vehicle speed suddenly reduced and several warning lights illuminated. The three warnings were Pre-Collision Assist Not Available, Service Engine Soon Warning, and Powertrain Malfunction / Reduced Power. The accelerator pedal did not work but I was able to coast to the nearest exit. I stopped, turned the vehicle off and back on a few times but the warning lights would come back on. When I shifted the transmission into Drive the vehicle would take off on its own. I drove the remaining 30 miles just letting the vehicle accelerate on its own because the pedal did not work. It wouldn't accelerate over 35 MPH. The vehicle would still pull when I applied the brakes. Once home, I turned the vehicle off for an hour. When I turned it on the warning lights no longer illuminated and the vehicle drove normal.

NHTSA ODI 11658823

On 1028/24, driving at approximately 55 mph in the right lane of a local highway, the front collision braking system engaged almost totally stopping my vehicle. There were no vehicles, animals, nor pedestrians in front of my vehicle. I was able to pull to the shoulder. The collection detection icon appeared on the screen, as well as the check engine light, and the wrench. Then a message saying collision warning system unavailable, then service vehicle immediately. The drive gear dial remained in drive (D) position and was flashing. From there, with my warning light activated, I was able to get the vehicle to go up to 25 mph in order to drive to the Ford dealership nearby. I was told by the service department that they operate on appointments only, I would "try to look at it soon." The Ford Pass App states a powertrain malfunction, pre-collision assist not available, and service engine soon warning. Even if the system resets itself when vehicle turned back on, it is totally unsafe to drive in traffic not knowing if these systems will unexpected fail again, causing an accident and injury. I understand that this problem has occurred with other drivers on this model in the recent past.

NHTSA ODI 11623206

May 25, 2024 I was driving north on a 2 lane road at about 50 mph. No other vehicles around. Passed a pedestrian walking SB on the opposite shoulder and shortly thereafter my collision assist startled me when it activated fully locking my seat belt and applying the brakes. Only "obstacle" was a very large dark shadow cast over the roadway by a stand of trees. June 9, 2024 Driving EB on a two lane highway, about 55 mph, approaching an intersection with a vehicle stopped at a red light on the south side of the intersection. Pre-collision assist activated again, slamming on the brakes, throwing me and my passenger forcefully forward into our locked seat belts. Scared us both, as there were no obstacles in our path. Thankfully no one was behind us, so we avoided a rear end collision. I have since deactivated the automatic emergency braking, because I no longer trust it will operate correctly and I don't want to be rear ended and/or sustain whiplash or other injuries because of erroneous activation of a "safety" system.

NHTSA ODI 11602820

On parkway doing 65 when dash lit up dinging with a cascade of multiple yellow light alerts all at once, including * Gear Selected Will Engage at Low Speed * Powertrain malfunction/reduced power * Pre-collision assist not available * Service engine soon warning * Service AdvanceTrac * Hill assist not available Pressing on the pedal wouldn't accelerate it and I had to emergency pull over on the side of the interstate.

NHTSA ODI 11580261

The contact owns a 2023 Ford Maverick. The contact stated that while pressing the fuel pedal the vehicle would not properly accelerate and had stalled. Also, while at a stop light the vehicle had erroneously accelerated forward. During the failures the check engine, power train and collision avoidance warning lights had illuminated. The vehicle was taken to the local dealer who was unable to determine the cause of the failures. The dashboard module was reprogramed but after retrieving the vehicle the failures continued to occur. The manufacturer was not yet contacted. The failure mileage was 9,500.

NHTSA ODI 11580044

I was driving on a divided secondary road and my truck when into reduced power mode, displaying " Powertrain malfunction/Reduced power, engine service soon, and precollision assistance not available". This ended up slowing me rapidly from 55 down to under 30 +/- MPH. When it was necessary to stop at a light and I took my foot off the accelerator, the truck did not immediately slow but actually surged forward. After 'crawling' home, I had it flat-bedded to a dealership that day, and it took them almost 2 weeks and multiple test drives to tell me that that cannot recreate this issue. I was told by the service advisor that there was an issue and that could see it in the vehicles history. I went to the dealership and asked them how long they would keep testing it if they were not able to replicate the problems. They said 'it was up to me'. I took the vehicle home. We only had it for a day and less than 100 miles of driving and the problem occurred again, after dark, on a busy road in an intersection and the truck would not move at all for a few tense moments. The gear selector dial flashed repeatedly and the parking brake came on by itself. We had the truck flat-bedded back to the dealership the next day and it will stay there until the solution is found to eliminate this dangerous and life-threatening operational fault. The second incident occurred on March 26. Service to address 2 recalls was done on the vehicle on March 6.

NHTSA ODI 11580087

Vehicle at Ford dealer on 3/7/24 for two separate recalls, Emission Recall 23E09 and Compliance Recall Notice NHTSA 23V848 where the BCM and PCM were reprogramed and updated. The vehicle operated normally before the dealership service for the recalls. On 3/18/24 after the recall service was performed, while driving along a state route of speed limit 55, the vehicle suddenly lost power and displayed the following indications on dashboard: Service Engine Soon, Pre-Collision Assist not available, and Powertrain Malfunction/Reduced power. The vehicle was able to be pulled over safely to the side of the road. The vehicle was able to be restarted but at a significant loss of power with the same warning lights displayed. Safety was compromised as the vehicle lost power and speed and could only be operated a short distance. Thankfully other vehicles were able to avoid me at my significantly diminished speed and I was able to turn on warning flashers and pull to the side of the road no faster than 10mph. The vehicle was towed to a Ford dealer, who had the vehicle for 3 days, where they confirmed with their scan tools the warning lights had come on and the power had diminished when the incident happened, but were not able to reproduce the symptoms. Technician noted there were no SSMS or TSBS from Ford or otherwise for these concerns and was given back to me at no charge. Incident happened on March 18th, 2024 and is available for inspection.

NHTSA ODI 11579125

[XXX] car malfunctioned in same ways it has been before. Car was going 76 on the highway, no cruise control, when a message about the gear shifting pops up and the accelerator stops working. Car begins to slow, and we pull over onto side of the highway. After getting down to about 40 parking break pops on and messages begin flashing through on the display saying: AdvanceTrac Off, Collision Assist Off, Parking Break On, Service System Soon, and all the warning lights such as check engine and slippery surface come on as well. Turned car off and waiting 5 minutes, then got back on highway. Car repeated this exact same process again after driving 3 more minutes going 76 with no cruise control. Here is a link to a video taken the first time this happened on this day: [XXX] Car had been taken to have this exact issue repaired the previous week and held over night on [XXX]. This is the second time that the car has been taken to be repaired for this issue. The first time I was told it is a computer melt down. The second I was told that the recalls that they fixed they did not fix entirely, and that it should be fine now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11577943