What 143 owners told NHTSA about the 2023 Ford Bronco Sport Later Release

The transmission and/or shift-by-wire control system appears to have failed. While the vehicle was in motion, the system engaged “Park” and remained stuck in this position. The vehicle immediately became immobilized and could not be shifted out of Park. The vehicle remained locked in Park for 3 weeks. The failure occurred without prior warning and eliminated essential vehicle control functions. Has the problem been reproduced or confirmed by a dealer or independent service center? I could not cross the border in a tow truck with a stranger- so I had it repaired in Tijuana at a Ford Service Center. The vehicle was towed to an authorized Ford service facility (Ford Surman BC – Tijuana, Baja California), where technicians confirmed a defect-related failure and performed warranty repairs to restore functionality. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes. An authorized Ford dealer inspected the vehicle and conducted the warranty repair. The manufacturer has been notified of the incident. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No warning indicators were displayed before the incident. After the uncommanded shift into Park and immobilization, the instrument cluster displayed multiple error messages including “Park Brake Fault – Service Now” and “Pre-Collision Assist Not Available.” Additional context: The vehicle had been serviced at an authorized Ford dealership in the United States less than one month prior to the incident and had fewer than 13,000 miles Vehicle broke down at night with my children in the vehicle. I incurred costs from tow trucks and rentals to get to work the following week. Now with this new Recall and no possible repair for it, this vehicle is extremely unsafe, I have been in communication with Ford and they claim they are going to do nothing about. Please help.

NHTSA ODI 11690184

The contact owns a 2023 Ford Bronco Sport. The contact stated that while the vehicle was parked, the contact attempted to refuel the vehicle. The contact noticed that the fuel tank did not have a lever or cap to lock the fuel tank. The contact stated that to add fuel to the vehicle, the contact just pushed open the fuel tank compartment to add fuel to the vehicle. The contact was concerned about the vehicle not having a fuel cap. The contact stated that the vehicle was unsafe, and the security of the fuel tank was very unsafe. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer suggested that the contact purchase an aftermarket lock for the fuel tank. The contact had received notifications of NHTSA Campaign Numbers: 25V442000 (Back Over Prevention) and 25V467000 (Fuel System, Gasoline). The manufacturer was made aware of the failure. The contact had not experienced an issue related to the recalls. The approximate failure mileage was 28,111.

NHTSA ODI 11679817

The contact owns a 2023 Ford Bronco Sport. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image occasionally appeared blank, and the image was also occasionally frozen. The dealer was contacted, and informed the contact that the VIN was included in NHTSA Campaign Numbers: 25V442000 (Back Over Prevention) and 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 11,000.

NHTSA ODI 11678268

The contact owns a 2023 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V442000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that a mobile technician arrived at the residence to perform the recall repair; however, the rear-view camera software upgrade was unsuccessful. The dealer contacted the manufacturer for assistance, but the issue persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11675541

The contact owns a 2023 Ford Bronco Sport. The contact stated that while operating the vehicle, the display unit, including the back-over prevention camera and speedometer malfunctioned, and displayed a solid black screen creating a visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 8,000.

NHTSA ODI 11582084