Jun 14, 2022Electrical systemDriver assistance
Continuous problems associated with the computer of the car that are affecting its ability to drive safely. While in reverse and in motion, the car's camera will often, an unpredictably, shut off. Additionally, the car's forward collision warning system will initiate when there are no cars in front of; rather, it sometimes engages when oncoming traffic going the opposite direction. Lastly, the car lost all power while on the highway due to a "battery error". It required a redownload of software; however, these other safety problems persist.
NHTSA ODI 11469166
Jun 14, 2022Electrical systemEngine
4 months old 2022 Volvo XC60 software bug that drained all batteries on board caused the vehicle to not to start, stuck in park, it was impossible disengage parking brake or put the car in neutral. Without any warning or battery low or battery empty indicator, the vehicle failed to start. We were put at risk by a car that can fail without warning and not start at all as we were stranded at a remote location. When the car failed to start, it could only be moved by a flat-bed tow truck, as it was impossible to put the car into neutral and it would not roll. The Volvo dealer confirmed that the vehicle failed to start because of a software bug. Dealer indicated that they were not able to start or move the car, they had to connect to it wirelessly and applied updates then reset battery and charge it for 4 hours, as the software bug caused the battery to drain without warning or indication, which provides power systems such as, starter, parking brakes and gear selections system. There were no warning indicators, messages or other symptoms of the problem prior to the failure.
NHTSA ODI 11469239
Apr 4, 2022Electrical system
Multiple occurrences: The screen goes blank in front of the driver including the main center on the dash. The car simply stops working and slows down to a crawl showing a turtle symbol on the dash. To reset, the vehicle has to be completely shut down and restarted. The ventilation system stops working and required a reset. The Google operating system which controls everything in the vehicle is a failure. This vehicle should have never been released for sale and Volvo should have told their many customers that the 2022 XC60 had serious issues before the sale.
NHTSA ODI 11459481
Jan 22, 2022Electrical system
I had only had my car for approximately 2 weeks and had to have it towed to the dealership due to an electrical problem that caused my car to act like it was running out of gas. The dealership had my car for about 3 days and it was an computer problem with the batteries not communicating between systems so they had to order a new module and reset the computer. Another 3 weeks later my parking alert sensors started going off and wouldn’t go off they just stayed on once again took to dealership and it was a computer problem. Both issues was fixed but was told don’t be surprised if happens again might happen until Volvo gets the whole company program updates and if it does happen just bring it back to the dealership and have computer reset. It’s just an inconvenience to think I might have to take my car or have my car towed to the dealership every 2-3 weeks because of a computer update issue this is a brand new car. But I love this car I just hope Volvo gets the computer system fixed for good. Dealership said they had others come in for check engine lights on and other lights even though nothing wrong just a computer issue.
NHTSA ODI 11448488
Jan 12, 2022Electrical systemLightsVisibility & wipers
Volvo rushed the 2022 model year XC60 with the new Google infotainment to market before all the bugs were worked out. While driving after 4 weeks of ownership, the HVAC was not working so unable to defog the windshield, the turn signal lights were not working, maps and speed limit alerts not working. Had to manually reboot the infotainment to regain these necessary safety features. There are numerous internet forums describing issues with the new Google based infotainment that Volvo is using and the slow response to address them. Even the dealer is aware of these reported issues.
NHTSA ODI 11447254